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3.0 - 7.0 years
0 Lacs
maharashtra
On-site
The eCom Operational Manager position at Malshi is a full-time hybrid role based in Mumbai, offering some flexibility for remote work. As the eCom Operational Manager, your primary responsibility will be to oversee daily e-commerce operations, manage the supply chain, coordinate with vendors, monitor inventory levels, and ensure timely fulfillment of orders. This role requires a keen eye for detail and a commitment to maintaining operational efficiency while delivering a consistent and seamless customer experience. To excel in this role, you should have prior experience in managing e-commerce operations and supply chain management. Proficiency in inventory management and order fulfillment processes is essential, along with strong analytical skills to analyze sales data and optimize operations accordingly. Your organizational and time management skills will be put to the test as you coordinate with vendors and maintain productive vendor relationships. In addition to your operational duties, you will be responsible for maintaining product listings, analyzing sales data to drive business decisions, and ensuring that the e-commerce platform runs smoothly. Strong written and verbal communication skills are crucial for effective collaboration with internal teams and external partners. The ability to work independently and adapt to a hybrid work environment is key to success in this role. While familiarity with e-commerce platforms and software is advantageous, we are willing to provide training if needed. Basic knowledge of Excel, MS Office, and a seller platform is preferred. Ideally, you hold a bachelor's degree in Business Administration, Operations Management, or a related field, showcasing your commitment to excellence in operational management. Join us at Malshi and be a part of a dynamic team dedicated to delivering high-quality, modern fashion solutions to our discerning customers.,
Posted 2 weeks ago
6.0 - 10.0 years
0 Lacs
maharashtra
On-site
As the Retail Operations Excellence Manager for ROYCE Chocolates, your primary responsibility will be to ensure operational excellence across Exclusive Brand Outlets (EBOs), Multi-Brand Outlets (MBOs), Shop-in-Shops (SIS), dark stores, and e-commerce channels. This pivotal role demands a strong focus on optimizing store operations, inventory management, customer experience, training, and e-commerce/quick commerce execution. You will play a crucial part in driving corporate sales, managing audits, budgeting, and aligning with the brand's growth trajectory in India. Your duties will include implementing and monitoring SOPs to optimize store operations, ensuring compliance with visual merchandising standards, maintenance, health, and safety regulations in a high-growth environment. You will be responsible for managing company resources such as furniture, fittings, POS systems, hardware, and vendor relationships. Timely replenishment, inter-store transfers, and warehouse coordination to maintain stock availability across all channels will be under your purview. Furthermore, you will oversee training sessions to enhance team skills, identify and address manpower gaps, and work towards optimizing team efficiency. You will focus on enhancing customer experience across various platforms by implementing feedback-driven improvements. Managing e-commerce operations, driving quick commerce sales, building corporate sales accounts, and conducting audits are also key aspects of this role. To qualify for this position, you should have a minimum of 6 years of experience in retail operations, preferably with a background in QSR or hospitality. Strong written and verbal communication skills in English, the ability to multitask, manage projects independently, and problem-solve effectively are crucial. You should possess strong relationship management skills with internal and external stakeholders and the ability to thrive in a fast-paced, growth-oriented environment. This full-time role is based in Mumbai with extensive travel requirements. As the Retail Operations Excellence Manager, you will report to the Brand Director and will be expected to start immediately. Burgundy Brand Collective, one of India's fastest-growing specialty retail companies, operates in 9 cities. The company partners with international luxury brands to offer a diverse range of food and lifestyle products to Indian consumers. The brand portfolio includes ROYCE Chocolate, Onitsuka Tiger, Provenance Gifts, Ligne Roset, and Jacadi Paris. The company aims to scale out a portfolio of international brands across India. If you meet the qualifications and are ready to take on this challenging role in retail operations management, we encourage you to apply for this opportunity.,
Posted 2 weeks ago
3.0 - 5.0 years
4 - 6 Lacs
mumbai suburban, mumbai (all areas)
Work from Office
Drive online sales growth by managing eCommerce platforms, optimizing user experience, overseeing digital marketing, and analyzing performance metrics. Collaborate across teams to enhance product visibility and ensure seamless customer journeys.
Posted 2 weeks ago
2.0 - 7.0 years
3 - 5 Lacs
jaipur
Work from Office
We need Ecommerce manager Skill in All Ecommerce marketplaces such as Myntra, ajio, etsy, amazon, flipkart ETC. all Operations,product listings,visibility,promotions,keyword optimization,organic traffic,increase sales.Ad Campaign. Perks and benefits Yearly bonus .performance bonus .Refreshment e
Posted 3 weeks ago
4.0 - 8.0 years
5 - 7 Lacs
bengaluru
Work from Office
Openings for Key account Management (KAM) Team Lead Key Accounts 4 yrs - 8 yrs experience in ecommerce sales salary upto 7LPA Any Graduate English & Hindi mandatory location : Bangalore if anyone interested share CV or call HR : 8335810529
Posted 3 weeks ago
3.0 - 7.0 years
4 - 5 Lacs
bengaluru
Work from Office
Hello Job seekers!! Greetings From ShiningStars ITPL Are you ready to elevate your career in the BPO industry? We are looking for highly motivated and skilled individuals to join the team as a Team Lead / Process Trainer / Quality Analyst in the BPO E-commerce process. This is a unique opportunity for a dynamic professional to take on a multifaceted role, driving performance, ensuring quality, and developing talent. PLEASE READ THE JOB DESCRIPTION CAREFULLY BEFORE APPLYING. NOTE: IMMEDIATE JOINERS PREFERRED OR MAX 30 DAYS OF NOTICE PERIOD CAN BE CONSIDERED. 6 Days working and 1 Rotational Week off. No cab facility. Locations: Shivaji Nagar and Kudlu Gate Qualifications: Bachelor's degree or equivalent experience. Proven experience in a BPO environment specifically in an E-commerce process. Demonstrated experience in a leadership, training, or quality assurance role. Strong communication, coaching, and interpersonal skills. Excellent analytical and problem-solving abilities. Ability to work in a fast-paced, dynamic environment. Experience: Team Leader - 4 years of overall BPO experience and 1 year as Team Leader on paper is mandatory. Process-Trainer - 3 years of overall BPO experience and 1 year as a Process Trainer on paper is mandatory. Quality Analyst - 3 years of overall BPO experience and 1 year as a Quality-Specialist on paper is mandatory. Key Responsibilities: Team Leadership: Manage a team of customer service representatives, ensuring they meet and exceed performance targets. Provide regular coaching, feedback, and performance evaluations to team members. Foster a positive and collaborative team environment. Handle escalations and complex customer issues effectively. Process Training: Develop and deliver comprehensive training programs for new hires and existing employees. Create training materials, including presentations, user guides, and knowledge base articles. Conduct refresher training to ensure team members are up-to-date with process changes and new policies. Quality Analysis: Monitor and evaluate customer interactions (calls, emails, chats) to ensure adherence to quality standards and company policies. Identify trends and root causes of quality issues and provide actionable feedback to the team and management. Conduct quality audits and provide insights to improve overall process efficiency and customer satisfaction. Collaborate with the training and operations teams to implement corrective actions. Feel free to connect over call or share your updated resume on WhatsApp @ 9569433682 - Indrajeet Please share this job with your friends/colleagues/any job seeker, so that you can be a helping hand for someone who is/are looking for a job or job change. For more job updates or any job-related query, you can join my WhatsApp group as well, link given: https://rb.gy/elrvxh
Posted 3 weeks ago
1.0 - 5.0 years
3 - 6 Lacs
gurugram, delhi / ncr
Work from Office
E-Commerce Specialist (Amazon) Location: Gurgaon (On-site) Budget - 5 - 7 LPA Working Days: Monday to Saturday About Us: The Little Farm Co. is a farm-to-jar, digital-first condiments brand that brings back the charm of traditional Indian recipeshandcrafted with clean, honest ingredients. Based on our own farms, we make pickles, chutneys, and spice blends in small batches without any chemicals or refined sugar. Our vertically integrated and sustainable approachusing sun-drying, solar cooking, and recyclable glass jars—ensures quality at every step, from sourcing to packaging. With a growing D2C and Quick Commerce presence, we’re building a brand rooted in clean food, rural employment , and India’s rich culinary heritage . Role Overview: We are looking for an energetic and detail-oriented E-Commerce Specialist (Amazon) to join our team. You will be responsible for managing our product listings, ad campaigns, and marketplace strategy across platforms like Amazon and Flipkart. The ideal candidate should be data-driven, organized, and passionate about driving online sales. Key Responsibilities: Strategically plan product collections, featured shops, and content updates based on inventory and market trends Analyze data from various sources to assess business potential and category performance across eCommerce platforms Manage and optimize Amazon ad campaigns within a defined budget to drive traffic and conversions Use business intelligence tools to extract insights and drive strategic decision-making Work closely with marketing and creative teams to align eCommerce strategy with brand goals Maintain strong relationships with key POCs of eCommerce platforms (Amazon, Flipkart, etc.) Implement ROI-driven campaigns to boost visibility and revenue Ensure product listings are up-to-date, accurate, and optimized with the right content and keywords Troubleshoot and resolve any issues related to product listings or platform policies Analyze sales and returns data to identify patterns, performance gaps, and areas of improvement Required Skills & Experience: 6 months to 4 years of hands-on experience managing eCommerce operations, especially on Amazon and Flipkart Strong knowledge of eCommerce tools, platform operations, and campaign strategy Proficiency in Advanced Excel / Google Sheets for data analysis Experience in online merchandising and product content optimization Familiarity with Amazon Seller Central , Flipkart Seller Hub, and marketplace listing tools Strong analytical, problem-solving, and decision-making skills Excellent communication and stakeholder management abilities Good to Have: Experience with Quick Commerce (Blinkit, Zepto, Instamart) Exposure to D2C brand operations Understanding of product photography and A+ content standards Why Join Us? Be part of a fast-growing, purpose-driven brand Work directly with the founding and leadership teams Contribute to a sustainable, clean-label food movement A culture that encourages creativity, ownership, and impact Apply now if you’re excited to build and grow in the eCommerce space with a brand that’s doing things the clean and honest way!
Posted 3 weeks ago
4.0 - 8.0 years
8 - 18 Lacs
thane, navi mumbai, mumbai (all areas)
Work from Office
Job Title: E-commerce / Marketplace Manager D2C Brand Location: Mumbai Experience: 4 - 8 years (E-commerce, Marketplace Management, D2C, FMCG, Nutrition, Cosmetics) Salary: Open to negotiate for the right candidate Employment Type: Full-Time About the Role Were looking for a driven E-commerce / Marketplace Manager to take complete ownership of launching and scaling products across Amazon, Flipkart, Nykaa, Zepto, Blinkit, and other online platforms . From working with manufacturers for white-labeled products, to managing branding, listings, inventory, and promotions, you’ll be the person who brings our products to life in India’s fastest-growing D2C and quick commerce ecosystem . This role is ideal for someone who has hands-on experience in marketplace management and understands how to drive visibility, conversions, and growth across multiple channels. Key Responsibilities: 1. Vendor & Product Onboarding Identify and evaluate manufacturers, suppliers, and private-label opportunities for new product lines. Negotiate pricing, MOQs, lead times, and quality benchmarks with vendors. Ensure all compliance requirements (FSSAI, GST, labeling, barcodes, MSDS, certifications) are completed before product launch. Collaborate with design/branding teams to finalize packaging that appeals to the e-commerce and quick commerce audience. 2. Marketplace Launch & Operations Manage end-to-end product listing creation on Amazon Seller Central, Flipkart Seller Hub, Nykaa, Zepto, Blinkit , etc. Optimize product titles, bullet points, keywords, and A+ content to rank higher in searches. Work on catalog hygiene: ensuring product variations, categories, and descriptions are accurate and uniform across platforms. Handle pricing strategies, promotions, and offers (Lightning Deals, Coupons, BOGO) to maximize conversions. Act as the single point of contact with marketplace category managers to negotiate better visibility and deals. 3. Inventory & Supply Chain Alignment Forecast demand and plan stock availability to avoid penalties, stockouts, or overstocking. Coordinate with Amazon FBA, Flipkart Fulfilment centers, and quick commerce dark store warehouses for smooth inbounding. Track logistics SLAs, delivery timelines, and manage returns/reverse logistics to minimize losses. Collaborate with supply chain teams to maintain healthy inventory turnover ratio. 4. Performance Marketing & Growth Work with marketing to plan and execute sponsored ads, banner placements, and influencer tie-ups across platforms. Continuously monitor ACOS, CTR, CPC, and ROI for marketplace ads, and optimize campaigns for efficiency. Drive revenue growth through seasonal campaigns (Big Billion Days, Prime Day, Nykaa Pink Sale, etc.). Experiment with cross-selling, bundling, and upselling strategies to maximize average order value. 5. Analytics & Reporting Regularly track and analyze sales performance, conversion funnels, competitor pricing, and keyword ranking. Prepare weekly/monthly MIS reports with actionable insights on category growth, profitability, and revenue drivers. Use data to identify new opportunities for product expansion and category entry. Share competitor analysis reports highlighting gaps, trends, and opportunities for differentiation. 6. Cross-Functional Collaboration Work with the branding team to ensure consistent messaging and storytelling across product pages. Align with finance teams to ensure reconciliations, claim settlements, and accurate P&L for each marketplace. Coordinate with customer support teams to handle reviews, ratings, and post-sales service. Support new product development teams with insights from customer feedback and market data. Requirements 4–8 years of experience in e-commerce, marketplace management, or online retail (FMCG, Nutrition, Cosmetics, D2C brands preferred). Strong hands-on knowledge of Amazon Seller Central, Flipkart Seller Hub, Nykaa Seller Portal, Zepto/Blinkit onboarding, and quick commerce workflows . Experience in product listing, cataloging, A+ content creation, and SEO optimization for marketplaces. Understanding of white labeling, vendor sourcing, compliance documentation, and product branding. Strong analytical skills with experience in data-driven decision-making (Excel, MIS, BI tools). Excellent negotiation, communication, and cross-functional collaboration skills. Why Join Us? End-to-end ownership: take a product from manufacturing to live on India’s top e-commerce & quick commerce platforms. Exposure to fast-scaling D2C brand environment with high growth potential. Work on diverse product categories (nutrition, beauty, lifestyle, FMCG). Opportunity to shape our e-commerce strategy across Amazon, Flipkart, Nykaa, Zepto, Blinkit, and beyond .
Posted 3 weeks ago
0.0 - 5.0 years
3 - 4 Lacs
ernakulam, thrissur, kozhikode
Work from Office
JOB LOCATION : KUWAIT Previous experience in order picking(Ex: Big basket, Zepto ,Blinkit , Instamart etc). Ability to work in a fast-paced environment and meet deadlines. Basic knowledge of inventory systems or warehouse scanners is an advantage.
Posted 3 weeks ago
4.0 - 8.0 years
5 - 10 Lacs
bengaluru
Work from Office
openings for Key account Management (KAM) Team Lead / Assistant manager 4 yrs - 8 yrs experience in ecommerce sales salary - upto 9LPA Any Graduate English & Hindi mandatory location : Bangalore if anyone interested share CV or call HR : 7676985790
Posted 3 weeks ago
2.0 - 5.0 years
4 - 5 Lacs
ahmedabad
Work from Office
We are looking for a dynamic and proactive Quick Commerce Executive to manage and grow our presence across leading quick commerce platforms such as Blinkit, Swiggy Instamart, Zepto, BigBasket, and others. . Required Candidate profile The ideal candidate will be responsible for onboarding products, managing listings, coordinating with vendors, ensuring brand visibility, optimizing assortments, and driving sales performance
Posted 3 weeks ago
1.0 - 4.0 years
3 - 4 Lacs
hyderabad
Work from Office
Role & responsibilities: * Monitor and optimize daily order fulfillment, delivery, and inventory processes. * Coordinate with vendors, warehouses, and logistics teams to ensure timely deliveries. * Track performance metrics (delivery time, customer satisfaction, returns, etc.). * Identify operational bottlenecks and propose solutions. Day-to-Day Business Operations * Ensure all departments (sales, support, inventory, logistics) are aligned and running smoothly. * Track daily tasks and assist in executing business processes efficiently. * Act as the first point of contact for operational issues and escalations. * Maintain dashboards or reports to track performance and productivity. Executive & Management Support * Assist management with strategic planning, scheduling, and follow-ups. * Keep track of business goals, team deliverables, and key deadlines. * Prepare reports, meeting summaries, and business updates for leadership. * Coordinate internal communications and ensure accountability across teams. Preferred candidate profile * Strong background in operations, logistics, or executive support. * Excellent organizational and multitasking abilities. * Proficient in spreadsheets, task/project management tools (e.g., Notion, Asana, Trello). * Experience in quick commerce, e-commerce, or startup environments is a big plus. * Strong communication and analytical thinking.
Posted 3 weeks ago
9.0 - 12.0 years
6 - 14 Lacs
bengaluru
Work from Office
Process: Key Account Management (E-commerce) for an International BPO Designation: Manager Operations Job Overview: We are looking for a dynamic and experienced Manager Operations to manage a team of Key Account Managers. The role requires driving seller performance on an e-commerce platform through strategic relationship management, sales enablement, and data-driven insights. Requirements: Experience: 9 years overall in BPO, with minimum 1 year on paper as Manager – Operations / KAM (mandatory) Work Mode: Work From Office (WFO) Working Days: 6 days a week, rotational week offs Salary: Up to 14 LPA Languages: Fluency in English & Hindi (mandatory) Domain: E-commerce experience preferred Key Responsibilities: Lead and manage a team of Key Account Managers (KAMs), Team Leaders, and Assistant Managers handling e-commerce sellers Monitor and drive team performance to achieve sales, revenue, and growth targets Analyze seller performance and provide strategic inputs to enhance business outcomes Coordinate with internal stakeholders to ensure seamless seller support and resolution Conduct regular reviews, coaching, and training sessions for the team Maintain team motivation, discipline, and ensure performance benchmarks are met Manage dashboards, track KPIs, and generate performance reports using Excel Skills Required: Proficient in MS Excel and comfortable with data analysis Strong communication and interpersonal skills in Hindi & English Proven leadership ability to drive results through a team E-commerce domain knowledge will be an added advantage Note: Please do not apply if you do not have BPO experience. To Apply (Urgent Requirement): Send your updated CV to pranoti.gupte@shiningstarsglobal.in Contact: 7666164413 / 8657002723 This is an urgent requirement – hurry and call us immediately!
Posted 3 weeks ago
7.0 - 9.0 years
3 - 7 Lacs
bengaluru
Work from Office
Job Opening: Assistant Manager Operations (Customer Service) – International BPO Location: Bangalore (Work from Office) Salary: Up to 7 LPA Work Mode: Full-time, 6 days working (Rotational Week Offs) About the Role: We are urgently hiring an Assistant Manager – Operations (Customer Service) for a reputed International BPO in Bangalore. The candidate must have strong leadership skills, proven customer service operations experience, and the ability to manage high headcount teams in a fast-paced international environment. Requirements: Overall Experience: Minimum 7 years in the BPO industry ( mandatory ). AM Ops Experience: Minimum 1 year as Assistant Manager – Operations in Customer Service in the current role without any gap ( mandatory ). Team Management: Must have handled large teams / high headcount directly. Domain Advantage: Prior experience in e-commerce customer service (International process) will be a strong plus. Language Skills: Fluency in English and Hindi is mandatory. Work Mode: Work from Office (WFO). Key Responsibilities: Oversee day-to-day international customer service operations ensuring SLA adherence. Lead, coach, and motivate large teams to meet performance targets. Analyze operational metrics and implement process improvements. Ensure compliance with client expectations and BPO standards. Drive customer satisfaction and operational excellence. Desired Candidate Profile: Strong leadership & people management skills. Proven ability to manage large international customer service teams . Experience in e-commerce processes is highly preferred. Excellent problem-solving, communication, and stakeholder management. How to Apply: Send your updated CV to pranoti.gupte@shiningstarsglobal.in For immediate response, call us at 7666164413 / 8657002723 Important Note: Applications will be considered only if you meet the mandatory BPO experience (7 years) and have 1 year as AM – Ops in Customer Service in your current role . This is an urgent requirement for an International BPO – apply immediately and call us directly for faster processing!
Posted 3 weeks ago
3.0 - 5.0 years
3 - 7 Lacs
bengaluru
Work from Office
Job Opening: Sales Trainer International BPO (Bangalore) Location: Bangalore (Work from Office) Work Mode: Full-time, 6 days working (Rotational Week Offs) About the Role: We are hiring a Sales Trainer for a leading International BPO in Bangalore. The right candidate will bring strong BPO experience, proven training expertise, and the ability to coach sales teams to achieve performance excellence. Requirements: Overall Experience: Minimum 3 years in the BPO industry ( mandatory ). Trainer Experience: Minimum 1 year as a Sales Trainer on paper ( mandatory ). Domain Advantage: Prior experience in e-commerce processes will be a strong plus. Language Skills: Excellent communication in English and Hindi (mandatory) Key Responsibilities: Conduct sales training sessions for new hires and existing teams. Develop sales scripts, role-play activities, and performance improvement plans. Analyze sales metrics and provide coaching for improvement. Collaborate with operations to identify skill gaps and address them through structured training. Ensure training effectiveness by tracking outcomes and conducting refreshers. Desired Candidate Profile: Strong facilitation and communication skills. Ability to motivate, engage, and influence sales teams. Experience in e-commerce sales processes will be an added advantage. Passion for training and developing people. What We Offer: Opportunity to work with a reputed International BPO. Growth opportunities within the training function. Competitive salary package based on skills & experience. How to Apply: Send your updated CV to pranoti.gupte@shiningstarsglobal.in For immediate response, call us at 7666164413 / 8657002723 Important Note: Applications will be considered only if you have at least 3 years of BPO experience with 1 year as a Sales Trainer on paper . This is an urgent requirement – call us immediately for faster processing!
Posted 3 weeks ago
0.0 - 5.0 years
1 - 2 Lacs
chandigarh
Work from Office
We need an E-commerce & Social Media Manager in Manimajra, Chandigarh. Work Mon–Sat, 10 AM–6 PM. Role includes Amazon/Flipkart/Meesho listings, Canva designs, Excel reports, product photography & social media posts. Easy job with training & growth. Required Candidate profile Graduate (any stream), freshers welcome Good written & spoken English Basic knowledge of Excel & Canva Interest in social media & e-commerce Quick learner, responsible & detail-oriented Perks and benefits Training, growth, supportive & friendly workspace
Posted 3 weeks ago
8.0 - 13.0 years
9 - 10 Lacs
bengaluru
Work from Office
Hello Folks! Greetings of the Day! We are seeking a highly skilled and experienced Manager Ops for an E-commerce Voice Process for a multinational BPO operations. The ideal candidate will have a minimum of 8 years of overall experience in the BPO industry, with at least more than one year of experience as a Manager Ops a full-time position. Location: Bangalore (Work from Office Kudlu Gate and Shivaji Nagar Location) Work Mode & Days: Work from Office | 6 Days Working | Rotational Shifts & Rotational Week Offs About the Role: As a Manager Operations , you will be responsible for managing large teams, driving performance metrics, and ensuring delivery excellence for a domestic e-commerce voice process. You will work closely with clients, trainers, and quality teams to ensure customer satisfaction and operational efficiency. Roles & Responsibilities: Lead and manage operations for a large domestic e-commerce voice process. Monitor KPIs including SLA adherence, AHT, CSAT, quality, and productivity. Drive team performance through effective workforce planning, coaching, and reviews. Collaborate with training and quality teams for performance improvement initiatives. Conduct root cause analysis for escalations and implement corrective action plans. Ensure process compliance, reporting, and audit readiness at all times. Act as a bridge between client expectations and internal operations teams. Support organizational growth by identifying process improvement and automation opportunities. Eligibility Criteria: Graduate in any stream (mandatory). Minimum 8 years of overall BPO experience . At least 1 year of on-paper experience as a Manager – Operations in a voice process. Strong communication skills (English & Hindi). Prior experience in the e-commerce domain will be an added advantage. Strong leadership, analytical, and decision-making skills. Immediate joiners or candidates with a maximum 15-day notice preferred. Salary: Up to 10 LPA (as per experience and last drawn CTC). How to Apply: Interested candidates can share their updated resume via WhatsApp: Homa – 9696714723. #ManagerOperations #OperationsManager #BangaloreJobs #BPOJobs #EcommerceJobs #VoiceProcess #LeadershipRoles #BPOHiring #CareerGrowth #ApplyNow #HiringNow #TeamManagement #ProcessExcellence
Posted 3 weeks ago
0.0 - 2.0 years
1 - 1 Lacs
jaipur
Work from Office
Upload and update product listings on marketplaces (Amazon, Flipkart, Etsy, etc.). Enter accurate product descriptions, pricing, SKUs, and keywords. Check images, titles, and specifications before publishing. Over time allowance House rent allowance Performance bonus
Posted 3 weeks ago
1.0 - 5.0 years
0 Lacs
hyderabad, telangana
On-site
As the Ecommerce Operations Executive, you will play a crucial role in supporting the Ecommerce Sales Manager. Your primary responsibilities will involve executing marketplace operations, optimizing content, managing customer engagement, and coordinating with agencies and internal teams. By ensuring smooth day-to-day operations, you will contribute to the brand's growth through data-driven insights, effective campaign management, and an enhanced customer experience. Your key responsibilities will include: Content Optimization: - Optimizing product listings (descriptions, images, A+ content) on ecommerce platforms to enhance visibility and conversions. - Conducting regular audits of product content to maintain accuracy and relevance. - Collaborating with internal marketing teams or brand principals to develop and update content following platform guidelines. Customer Experience Management: - Monitoring customer reviews, queries, and complaints on ecommerce platforms to ensure timely responses and resolution. - Analyzing customer feedback to identify recurring issues and recommend improvements. - Implementing strategies to boost customer ratings and reviews, thereby improving the overall brand reputation. Inventory and Fulfillment Coordination: - Tracking and maintaining inventory levels across ecommerce platforms to prevent stockouts. - Coordinating with supply chain and distribution partners for timely replenishment of critical SKUs. - Monitoring ageing stock and recommending liquidation strategies. Campaign Execution and Performance Monitoring: - Collaborating with performance marketing agencies to execute paid campaigns and ensure adherence to defined objectives. - Monitoring detailed campaign metrics such as ad spend, CTR, and conversions, and sharing insights with the Sales Manager. - Testing new ad formats and platform features to identify growth opportunities. Reporting and Insights: - Generating detailed reports on sales, inventory, customer feedback, and campaign performance. - Providing actionable insights to the Sales Manager to inform strategic decisions. Competitive Analysis: - Monitoring competitors" pricing, promotional strategies, and content performance. - Sharing insights with the team to stay ahead in the market. Qualifications: - Grad degree - Minimum 1-4 years of merchandising and marketplaces management experience - Background and knowledge of Ecommerce and online Marketplace Management at brand side or with ecommerce agencies - Keen analytical mind, strong planning skills, attention to detail, and accuracy, and demonstrable creative thinking ability. - Displaying initiative to overcome obstacles. - Negotiation and vendor management skills - Proficiency in Microsoft Outlook, Word, Excel, and Power Point software.,
Posted 1 month ago
13.0 - 17.0 years
0 - 0 Lacs
chandigarh
On-site
The E-commerce Marketplace Executive will be responsible for managing product listings, sales operations, promotions, and customer service on leading online sales platforms. Your role will involve creating, updating, and optimizing product listings on multiple online platforms while ensuring adherence to marketplace guidelines and company standards. You will also be responsible for monitoring stock levels, processing orders, coordinating packaging & shipping, and running paid promotions to boost sales. Additionally, you will track sales performance, traffic, and conversion rates, prepare regular reports, respond to customer queries, and manage returns, refunds, and replacements in a professional manner. It is important to stay updated on marketplace policy changes and industry trends to effectively manage online sales platforms. To qualify for this role, you should have a graduate degree in any discipline, with a preference for Commerce, Business, or Marketing. You must have at least 3 years of experience in managing online sales platforms and possess knowledge of platform dashboards, listing tools, and basic SEO for product listings. Proficiency in MS Excel & Google Sheets, along with strong analytical, problem-solving, and communication skills, is essential. Preferred qualifications include experience with e-commerce ERP tools, basic knowledge of product photography and editing, and the ability to manage multiple platforms simultaneously. This is a full-time, on-site position based in Chandigarh, offering a monthly salary ranging from 19,000 to 39,000 based on experience. The position also includes performance bonuses, growth opportunities, and a young and creative work environment. Please note that having your own laptop is a requirement for this role. If you meet the requirements and are interested in this opportunity, please reach out to the employer at +91 9779004778.,
Posted 1 month ago
7.0 - 11.0 years
0 Lacs
kolkata, west bengal
On-site
You are an experienced Operations Leader with 7-10 years of experience in E-commerce Operations (Back office). You should be comfortable working both from the office and at home, including night shifts. Your primary responsibilities include working efficiently under pressure and strict deadlines, being proficient in Microsoft Excel and Word, and effectively communicating with team members to provide clear direction, observe performance, and encourage improvement. As an Operations Leader, you will be involved in interviewing, selecting, training, supervising, evaluating, counseling, and administering disciplinary procedures for Front Office team members. You will actively participate in training the team, conducting formal training sessions, and providing on-the-job training to ensure consistent standards among team members. Your role also requires you to effectively handle internal and external customers, demonstrating high levels of patience, tact, and diplomacy to defuse anger, collect and analyze accurate information, and resolve conflicts. To excel in this position, you must possess strong interpersonal skills, thorough organization and supervisory skills, and proficiency in task accomplishment. You should be able to work under pressure and handle stressful situations during busy periods effectively.,
Posted 1 month ago
3.0 - 7.0 years
0 Lacs
karnataka
On-site
As a responsible individual, you will be in charge of ensuring the brand's visibility and presence on various Marketplaces by managing PDP images, content, and overall business operations for the eCommerce channel. Your role will include overseeing key business metrics such as profitability, UPT, conversion rates, and various operational aspects like logistics, returns, and cancellations. Collaborating with retail merchandising teams, you will identify product gaps based on sales events and customer preferences to drive business growth. Conducting market studies to analyze competitor pricing and promotional strategies will be essential in developing internal intervention plans. Your day-to-day tasks will involve managing marketplace operations, conducting root cause analysis on returns, optimizing order-to-ship processes, and overseeing fulfilment center and logistics budgets. Defining key performance indicators and implementing quality check processes to meet consumer expectations will also be part of your responsibilities. Building strong relationships with eCommerce partners and internal teams, having a sound understanding of the digital ecosystem, and demonstrating strategic thinking are key attributes expected in this role. Additionally, possessing knowledge of eCommerce operations, merchandising, and analytical skills will be beneficial. With a minimum of 3 years of experience in eCommerce, particularly in the fashion sector, you should be well-versed in eCommerce promotion planning, implementation practices, and performance marketing. Proficiency in MS Office tools, Adobe Analytics, Google Analytics, and other relevant software is essential. Join us at Biglilpeople, a Kidswear brand operating both online and offline, where your expertise in eCommerce operations and merchandising will play a vital role in driving our brand's success.,
Posted 1 month ago
5.0 - 9.0 years
0 Lacs
noida, uttar pradesh
On-site
As a D2C & Performance Manager (Fashion Apparel) at our Marketing & Growth department in Noida, you will play a pivotal role in driving growth and profitability through digital and e-commerce channels. Reporting to the Marketing Head, your responsibilities encompass performance marketing, DTC sales, e-commerce operations, and fostering collaboration across various functions to boost online revenue. Your key responsibilities will include executing ROI-driven marketing strategies on platforms like Google, Meta, YouTube, SEO, influencers, and affiliates. You will be tasked with optimizing the DTC sales funnel, focusing on metrics such as AOV, CVR, and LTV. Additionally, you will lead e-commerce operations, managing key metrics like CAC, ROAS, and CVR. Campaign planning, traffic analytics, and budget management will also fall under your purview, along with driving creative content and influencer strategies. In this role, you will be expected to enhance website user experience and mobile responsiveness, while collaborating effectively with teams across product, finance, and logistics departments. Leveraging analytics tools such as GA4, GTM, Meta, and CRM will be instrumental in driving growth through data-driven insights. Your performance will be measured against KPIs including Net Revenue, ROAS, CAC, AOV, CVR, Bounce Rate, Retention, LTV, Campaign CPA/CTR/CPM, RTO%, and Delivery TAT. The ideal candidate for this role is strategic, highly analytical, execution-focused, a fast learner, and excels in high-growth environments. Qualifications required include a minimum of 5+ years post-MBA or 6+ years post-B.Tech experience, with a proven track record in DTC e-commerce and performance marketing. Proficiency in tools like Shopify, GA4, Meta/Google Ads, Klaviyo, and Hotjar is essential. Strong leadership skills, data literacy, and a passion for fitness, lifestyle, or fashion are also desired. Soft skills such as leadership, communication, strategic thinking, adaptability, and negotiation will be crucial in driving success in this dynamic role.,
Posted 1 month ago
3.0 - 5.0 years
0 Lacs
Bengaluru, Karnataka, India
On-site
Job Description Job Description Summary Calling all originals: At Levi Strauss & Co., you can be yourself and be part of something bigger. Were a company of people who like to forge our own path and leave the world better than we found it. Who believe that what makes us different makes us stronger. So add your voice. Make an impact. Find your fit and your future. About You Responsible for the brand presentation across the Marketplaces PDP images, content (A+ content, Product Attributes, Keywords, Long & Short Product Description, etc.) for eCommerce Channel and handle the overall business operations. Ownership of overall business health and key metrics (Profitability, UPT, Conversion, ATV, FMC, SLA Forward & Reverse Logistics, Consumer Returns, Returns to Origin, Cancellations, etc.) Work with retail merchandising teams to identify product gaps based on the partner organization&aposs sale events and customer base. Undertake a market study to develop an understanding of the competitor pricing, promotional offers, best practices, etc. to create an internal intervention plan. Oversee the day-to-day marketplace operations product listing, price upload, FC operations, promotions, product listing ads, etc. Conduct root cause analysis on returns (DTO & RTO) and take corrective measures. Continuously work with the FC team to develop and execute efficient order to ship process to meet partners SLAs. Manage the fulfillment centre & logistics budget, and Platforms operational expenses. Develop cost-saving opportunities and operational efficiencies. Define Key Performance Indicators of Fulfillment Centre & Logistics- track & report on the performance. Identify improvement opportunities and implement process enhancements. Implement Quality Check processes to ensure that products meet consumer expectations as listed on the platform and implement corrective actions. Maintain inventory to avoid out-of-stock situations and ensure accurate inventory listing to minimize catalog discrepancies. Ensure regular cycle count and maintain budgeted inventory cover. Work with SPF & finance team on Payment reconciliation and SPF claims. Set performance expectations, conduct performance reviews, and provide coaching to team members. Job Specific Functional Expertise Build strong relationships with category teams at all eCommerce partners and cross functional internal teams Strong business acumen and understanding of Digital ecosystem (Website, App, Wholesale.com, Marketplace, Omni, Digital & Performance Marketing, etc.) and financial metrics High level strategic thinking and demonstrates entrepreneurial drive Must demonstrate turnaround capabilities and can handle the unexpected with flexibility Education: Management graduate/NIFT Minimum 3 years experience in eCommerce Experience in the eCommerce sector, preferably in fashion Functional Competencies Knowledge of eCommerce operations and merchandising Knowledge of eCommerce promotion planning, implementation practices and Performance Marketing Strong analytical skills Well versed with MS office tools, Adobe Analytics, Google Analytics, etc. Benefits We put a lot of thought into our programs to provide you with a benefits package that matters. Whether it is for medical care, taking time off, improving your health or planning for retirement, we&aposve got you covered. Here&aposs a Small Snapshot Complimentary preventive health check-up for you & your spouse OPD coverage Best in class leave plan including paternity & family care leaves Counselling sessions to prioritize mental well-being Exclusive discount vouchers on Levis products We are an Equal Opportunity Employer committed to empowering individuals from all walks of life to achieve their professional goals with us, regardless of race, religion, gender, gender identity, pregnancy, disability, sexual orientation, age, national origin, citizenship status, or genetic information. We actively seek and encourage applications from diverse candidates, including those with disabilities, and offer accommodations throughout the selection process upon request. To ensure that our products and culture continue to incorporate everyone&aposs perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. LOCATION India, Bangalore - Office FULL TIME/PART TIME Full time Current LS&Co Employees, apply via your Workday account. Show more Show less
Posted 1 month ago
1.0 - 5.0 years
0 Lacs
haryana
On-site
As a Brand Marketplace Operations Executive, you will be responsible for managing the day-to-day operations of our brand marketplaces. Your role will involve overseeing various aspects such as inventory management, order processing, delivery appointments booking, and maintaining vendor relationships. To excel in this position, you should have a solid understanding of e-commerce operations, possess excellent communication skills, and be results-oriented. Your key responsibilities will include monitoring channel health performance, creating consignments, managing appointment deliveries, handling return and inventory recall management, updating B2B invoices, and ensuring warehouse holiday marking in marketplace channels. You will also collaborate with brand owners and vendors to manage inventory levels effectively, onboard brands and products onto the marketplace, and coordinate with cross-functional teams to drive marketplace initiatives. In addition, you will analyze marketplace performance metrics, act as a liaison between vendors and internal teams to resolve operational issues, and maintain accurate records related to marketplace operations. The ideal candidate for this role should hold a Bachelor's degree in business, operations management, or a related field and have 1-3 years of experience in e-commerce operations or marketplace management. Strong interpersonal skills, attention to detail, proficiency in Microsoft Office Suite, adaptability to change, and a proactive attitude are essential qualities for success in this position. This is a full-time position with a day shift schedule and requires in-person work at the Gurgaon location. If you have experience working with vendors or suppliers in a retail or e-commerce setting, it would be considered a plus. To apply for this role, please provide details of your current CTC, expected CTC, willingness to relocate to Gurgaon if necessary, and your notice period. The application deadline for this position is 02/08/2025.,
Posted 1 month ago
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