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5 - 8 years
10 - 15 Lacs
Bengaluru
Hybrid
Job Overview The Category Support Analyst plays a crucial role in managing and optimizing digital product catalogs for TEs online ERP platform being used to order goods from hundreds of suppliers globally. This individual is also taking care of the daily organization and execution of contracts across the entire organization. Key attributes of this role include Experience in a Global company supporting multiple countries/business units, Experience working for a Manufacturing company, Strong affinity with ERP, e-catalogue platforms such as Aquiire, Coupa, Ariba or Service Now, Experience in adding/maintaining/deletion of catalogues, both ‘static’ and ‘punch-out’, Validation of catalogues in the Service Now tool, Upload/maintain Contracts in the TE Contract management tool (“Jaggaer”) and create triggers for automated contract expiry reports, Support “DocuSign,” including gaining execution of the contract through digital signature from both supplier and TE stakeholders, Execute and deliver the Category Support Services in compliance with the relevant TE Standard Operating Procedures, TE policies and TE commodity playbooks, Good understanding of end-to-end S2P processes, Excellent process-analytical skills. Ability to identify and resolve problems, Ability to work in culturally diverse teams with many levels of personnel and matrix structure. JOB RESPONSIBILITIES Participate in knowledge transfer activities for the services in-scope during Transition, Be a Subject Matter Expert for in-scope activities, Ensure proper processing of contracts & e-catalogs. Maintain communication with IT, vendors, Procurement colleagues, and stakeholders, Data Management: ensure the accuracy and completeness of product data in the catalogues, Execute all activities and provide reporting, Identify and address any unresolved issues promptly, Appropriately manage and escalate issues, Support and contribute to continuous improvement and change initiatives within the function, ensuring that improvements are incorporated into the work routine. Quality Assurance: conduct regular audits to maintain data integrity and consistency, Ensure fulfillment of Key Performance Indicators (KPIs) and Service Level agreements (SLAs), continuously improving on performance benchmarks, Monitor catalog performance and user engagement, providing insights and recommendations for improvements, Assist in troubleshooting and resolving any issues related to the digital catalogues, Participate in team meetings. Qualifications Previous experience in data management, e-commerce, or a similar role (3+ years) International exposure Project execution Proficient in MS Office; advanced Excel, PowerPoint, and other relevant tools for the function SAP PR2, S/4, e-catalogues platforms, Docusign, or similar would be appreciated Good communication skills Very good English language skills in speech and writing Ability to work effectively in a fast-paced, dynamic environment Diversified Industrial Products/Manufacturing industry experience preferred
Posted 2 months ago
3 - 8 years
7 - 12 Lacs
Bengaluru
Hybrid
Papergrid Notebooks is looking for a proactive and hands-on Ecommerce & Q-Commerce Manager to build and grow our presence across major digital channels Amazon, Flipkart, BigBasket, Zepto, Blinkit, and Instamart. This role is perfect for someone who has personally onboarded brands , set up operations from scratch, and wants full ownership of ecommerce growth. Key Responsibilities : Set up & manage our presence on Amazon, Flipkart, BigBasket, etc. Lead onboarding process with Zepto, Blinkit, and Swiggy Instamart Coordinate with category managers, handle brand approval and listing Create product listings, optimize content, and set up A+ pages Plan pricing, promotions, and campaigns for seasonal boosts Work with internal teams for packaging, dispatch, and inventory sync Analyze performance data and improve visibility and conversion Manage platform ad budgets for ROI-focused growth
Posted 2 months ago
10 - 15 years
15 - 20 Lacs
Mumbai, Dadar
Work from Office
Job Title: Senior Marketplace Manager Company: Miko Location: Mumbai, India (Preferred) About the Role: Miko is looking for a dynamic and experienced Senior Marketplace Manager with 10+ years of experience in managing and scaling marketplaces, especially on Amazon and other eCommerce platforms. This role will require you to manage Mikos marketplace accounts in India, US, UK, EU, Middle East (ME), and Singapore (SG). The ideal candidate will have a proven track record of driving sales, optimizing profitability, and executing successful strategies across multiple marketplaces in a fast-paced, global environment. As the Senior Marketplace Manager, you will be responsible for overseeing day-to-day marketplace operations, optimizing product listings, managing ad campaigns, ensuring supply chain efficiencies, and driving overall growth on Amazon and other key platforms. Youll work closely with cross functional teams to execute Mikos broader business strategy while ensuring excellent customer experiences. Key Responsibilities: 1. Marketplace Strategy & Expansion: o Develop and implement comprehensive marketplace strategies to maximize revenue and market share for Mikos products across India, the US, UK, EU, ME, and SG. o Conduct regional market research to identify trends, opportunities, and competitive insights to inform strategy. o Lead the expansion of Mikos products into new marketplaces, ensuring seamless entry and growth in diverse regions. 2. P&L Ownership & Performance Management: o Manage the P&L for marketplaces across all regions, driving sales growth while maintaining cost efficiencies. o Optimize pricing strategies and promotional offers to maximize ROI while balancing competitive pricing, margins, and profitability. o Analyze sales data, market trends, and customer behavior to adjust strategies as needed and ensure maximum profitability. 3. Advertising & Campaign Management: o Develop and manage digital advertising campaigns (Amazon Sponsored Products, Sponsored Brands, AMS, etc.) to drive brand visibility and sales. o Monitor and optimize advertising campaigns across multiple regions, reducing ACoS (Advertising Cost of Sale) while increasing conversions and sales. o Collaborate with marketing teams to align marketplace advertising with global marketing initiatives. 4. Product Listings & Content Optimization: o Ensure all product listings are fully optimized with high-quality images, copy, and keyword-rich descriptions to maximize discoverability and conversion. o Lead the localization of product listings for regional markets, ensuring accurate translations and compliance with local marketplace rules and regulations. o Implement SEO best practices and optimize product content for better rankings on each marketplace. 5. Inventory & Supply Chain Management: o Coordinate with supply chain and operations teams to ensure inventory is managed efficiently, preventing stockouts or excess stock. o Develop demand forecasting strategies to support inventory planning and minimize delays in product availability. o Optimize fulfillment strategies, including leveraging Amazon FBA (Fulfilled by Amazon), Seller Fulfilled Prime (SFP), and other regional fulfillment options. 6. Customer Experience & Brand Reputation: o Monitor customer reviews, ratings, and feedback to ensure a high level of customer satisfaction across all marketplaces. o Address and resolve customer concerns, ensuring Mikos products maintain high ratings and positive feedback. o Implement strategies to red Benefits: Competitive salary and performance-based bonuses. Flexible work environment with options for remote work. Dynamic and collaborative work culture.
Posted 2 months ago
4 - 9 years
8 - 14 Lacs
Kota
Work from Office
- Must have excellent knowledge of user experience principles and techniques - Must 4 years of experience of creating prototypes or highly detailed wireframes for complex web applications. - Familiarity with user interface and navigation for E-commerce applications. - At least 4 years of experience working in a collaborative team, and directly with developers of implementation of design. - knowledge of HTML5, CSS3, AngularJS and JavaScript. - Experience with user interface design patterns and standards. - Good eye for aesthetics: layout, grid systems, colour theory and typography. - Candidate must be in sync with recent design standards and trends. - Knowledge and understanding of server-side technologies, and how they interact with the frontend.
Posted 2 months ago
2 - 5 years
5 - 8 Lacs
Pune
Work from Office
1.Excellent Communication Skills 2.Experience in Functional Testing of Web-Based application, Mobile App Testing 3.Knowledge of testing methodologies and processes 4.Basic SQL Query knowledge 5.ISTQB Certification Added Advantage Required Candidate profile Only IT Graduate Required BE/BTech (IT/CS)/MCA Domain: -eCommerce, Banking, Payments, Logistics
Posted 2 months ago
8 - 12 years
20 - 25 Lacs
Mumbai
Work from Office
Develop and execute national sales strategies to achieve business objectives and revenue targets. Lead, mentor, and manage a team of regional sales managers and sales representatives. Identify new business opportunities and expand distribution channels. Establish strong relationships with key stakeholders, distributors, and retailers. Monitor market trends, competitor activities, and customer insights to drive informed decision-making. Ensure effective sales forecasting, budgeting, and performance tracking. Collaborate with marketing and product teams to develop promotional campaigns and drive brand visibility. Implement sales training programs to enhance the skills and performance of the sales team. Ensure adherence to company policies, ethical practices, and industry regulations. Drive digital transformation in sales processes to improve efficiency and productivity.
Posted 2 months ago
3 - 4 years
15 - 16 Lacs
Mumbai, Goregaon East
Work from Office
Develop and implement e-commerce sales strategies to drive revenue growth. Manage and optimize online sales channels, marketplaces (Amazon, Flipkart, Myntra etc.). Analyse sales data, customer behaviour, and market trends to optimize conversion rates and maximize ROI. Participate in digital marketing campaigns to attract and retain customers. Oversee product listings, pricing strategies, and promotional campaigns to improve sales performance. Collaborate with cross-functional teams, including marketing, product, and logistics, to ensure seamless operations. Monitor competitors, identify emerging e-commerce trends, and recommend innovative sales strategies. Enhance the customer journey and user experience to increase engagement and reduce cart abandonment rates. Track and report KPIs, such as sales reports, inventory analysis, traffic, conversion rates etc. Proficiency in e-commerce platforms and marketplaces. Strong understanding of digital marketing techniques. Excellent problem-solving, communication, and analytical skills. Ability to work in a fast-paced, data-driven environment. Knowledge of CRM and automation tools is a plus. Experience in B2C or DTC e-commerce environments. Understanding of supply chain and fulfilment processes.
Posted 2 months ago
0 - 5 years
2 - 4 Lacs
Delhi NCR, Delhi, Noida
Work from Office
Flipkart Process is hiring for the Customer Service Executive. Post: Customer Service Executive / Customer Support Executive Process:- (Chat/Voice Process) Note:- Work From Office. Salary :- 2.75 Lack CTC to 4.80 Lack CTC Exp :- 0 to 5 Year Experiance (Fresher can Apply) Language Mandatory:- Hindi & English Communication. Roles and Responsibilities This is a premium Voice/Chat process for enterprise business (Customer Service) Graduate with relevant experience ( Chat/ Voice Customer service Exp ) can apply. Flexible to work in any shift Rotational . Working days 6 days working. Candidate should be Ok with Rotational Offs . Ok with travelling on their own and should be ok even if Sunday is not a fixed Off / Week off. Note:- 6 days Working and 1 Week Rotational Off Cab Facility available
Posted 2 months ago
0 - 5 years
2 - 3 Lacs
Howrah, Hugli, Kolkata
Work from Office
Myntra Process is hiring for the Customer Service Executive. Post: Customer Service Executive / Customer Support Executive (Chat/Voice Process) Process:- (Chat/Voice Process) Note:- Work From Office. Salary :- 2 Lack CTC to 3.50 Lack CTC Fresher Can Apply Language Mandatory:- Hindi & English Communication. Roles and Responsibilities This is a premium Voice/Chat process for enterprise business of our telecom partner (Customer Service) Grad with Relevant experience ( Chat/ Voice Customer service Exp ) mandate . Flexible to work in any shift Rotational . Working days 6 days working Candidate should be Ok with Rotational Offs . Ok with travelling on their own and should be ok even if Sunday is not a fixed Off / Week off. Note:- 6 days Working and 1 Week Rotational Off 24/7 Rotational Shifts (Male & Female both)
Posted 2 months ago
4 - 9 years
6 - 11 Lacs
Chandigarh
Work from Office
Develop and maintain responsive e-commerce websites with a focus on Shopify. Customize Shopify themes, integrate apps, and optimize the store for performance. Build frontend interfaces using HTML, CSS, JavaScript, and relevant frameworks. Work with cross-functional teams to deliver seamless, user-friendly experiences. Troubleshoot and optimize websites for speed, security, and scalability
Posted 2 months ago
5 - 10 years
8 - 14 Lacs
Gurgaon
Work from Office
WHAT WILL BE YOUR MISSION AT SLURRP FARM? - The Product Manager is responsible for both product planning and product marketing of Slurrp Farm's D2C Website - Build Slurrpfarm's online presence while maintaining efficiency and ROI - Use data supported marketing to identify trends and key opportunities for innovation across buyer's journey OUTCOMES: WHAT ARE YOU GOING TO DO AT SLURRP FARM? Improve website conversion and double it within the next 12 months by focussing on the customer UI/UX (Double it to 2%, which is very achievable) - Shopify+ experience to execute an end to end customer centric D2C strategyfor Slurrp Farm, while co-ordinating external IT teams and internal Brand team - Identify key user behaviour trends and keep adjusting website and keep it up to date - Track and keep a dashboard of key financials that the team need on a daily/weekly/monthly basis and ensure these are kept up to date by you Project Management skills - Strong project management skills to liase with Shopify developers, and other relevant third parties - Able to evaluate technology and process alternatives COMPETENCIES ROLE RELATED COMPETENCIES Co-ordinate with various stakeholders - Must be customer focused with demonstrated ability to form productive relationship with a wide constituency, including colleagues, IT team and project leaders - Strong consultative skills, problem analysis, negotiating and influencing skills to work with external consultants Partner cross functionally with Brand, Product and Website teams - Partners with a broad cross section of to deliver a robust high quality digitized D2C; be up to date with all teams and website to reflect the latest information - Collaborates with manager to create clear outcomes, project scope, approach, and business case Reporting on daily, weekly and monthly basis Develop reports on performance of campaigns at various frequency Proposition of strategies and projections for coming months 1. Experience 2. Analytical skills 3. Organisation Skills 4. Tenacity and Relenteless Energy 5. Proactivity 6. Critical thinking - You bring deep understanding of Product manager for a D2C or at an ecommerce marketplace You are able to structure and process qualitative or quantitative data, and draw conclusions from it. Exhibit a probing mind and achieve penetrating insight. You are numbers focussed always - Your ability to plan, be organised and be on top of schedules is exceptional. You are proactive, focus on key priorities - You are very focussed on making your targets, and relentlessly chase the goal - You understand your mission and outcomes, and act proactively. You do not need to be chased or told what to do; instead you bring your ideas to the company You are a logical thinker and a naturally deep thinker - we will interview you for this CULTURE COMPETENCIES 1. Customer Obsessed 2. 100% Commitment 3. Lifelong Learner 4. Bias for Execution 5. Agile 6. Honest and Integrity 7. Teamwork OTHER QUESTIONS - Take care of the customer, and everything else will take care of itself. We live to delight and everyone spends time understanding the customer, regardless of their role - You take ownership of what you do and your word matters. You always hold yourself accountable to that which you commit to. Expect the same of your team and boss, in return You learn from others and grow fast; you continuously seek improvement, are always curious and have a bias for learning - You are detail oriented, solution focussed and outcome driven. You enjoy working in a tight knit and fast moving environment - We value agility and not just hustle - You do not cut corners ethically. You earn trust and maintain confidence. Do what is right and not just politically expedient. Speak plainly and truthfully - You are always prepared to address the problem, and work collaboratively to land on the right answer, not just your answer. There is no "I" in team. Your ego is under control 1. What will you think about (a lot of the time?) - Am I pushing the co-founders and the team to be better at what they do every day?
Posted 2 months ago
5 - 10 years
8 - 14 Lacs
Gurgaon
Work from Office
WHAT WILL BE YOUR MISSION AT SLURRP FARM? - The Product Manager is responsible for both product planning and product marketing of Slurrp Farm's D2C Website - Build Slurrpfarm's online presence while maintaining efficiency and ROI - Use data supported marketing to identify trends and key opportunities for innovation across buyer's journey OUTCOMES: WHAT ARE YOU GOING TO DO AT SLURRP FARM? Improve website conversion and double it within the next 12 months by focussing on the customer UI/UX (Double it to 2%, which is very achievable) - Shopify+ experience to execute an end to end customer centric D2C strategyfor Slurrp Farm, while co-ordinating external IT teams and internal Brand team - Identify key user behaviour trends and keep adjusting website and keep it up to date - Track and keep a dashboard of key financials that the team need on a daily/weekly/monthly basis and ensure these are kept up to date by you Project Management skills - Strong project management skills to liase with Shopify developers, and other relevant third parties - Able to evaluate technology and process alternatives COMPETENCIES ROLE RELATED COMPETENCIES Co-ordinate with various stakeholders - Must be customer focused with demonstrated ability to form productive relationship with a wide constituency, including colleagues, IT team and project leaders - Strong consultative skills, problem analysis, negotiating and influencing skills to work with external consultants Partner cross functionally with Brand, Product and Website teams - Partners with a broad cross section of to deliver a robust high quality digitized D2C; be up to date with all teams and website to reflect the latest information - Collaborates with manager to create clear outcomes, project scope, approach, and business case Reporting on daily, weekly and monthly basis Develop reports on performance of campaigns at various frequency Proposition of strategies and projections for coming months 1. Experience 2. Analytical skills 3. Organisation Skills 4. Tenacity and Relenteless Energy 5. Proactivity 6. Critical thinking - You bring deep understanding of Product manager for a D2C or at an ecommerce marketplace You are able to structure and process qualitative or quantitative data, and draw conclusions from it. Exhibit a probing mind and achieve penetrating insight. You are numbers focussed always - Your ability to plan, be organised and be on top of schedules is exceptional. You are proactive, focus on key priorities - You are very focussed on making your targets, and relentlessly chase the goal - You understand your mission and outcomes, and act proactively. You do not need to be chased or told what to do; instead you bring your ideas to the company You are a logical thinker and a naturally deep thinker - we will interview you for this CULTURE COMPETENCIES 1. Customer Obsessed 2. 100% Commitment 3. Lifelong Learner 4. Bias for Execution 5. Agile 6. Honest and Integrity 7. Teamwork OTHER QUESTIONS - Take care of the customer, and everything else will take care of itself. We live to delight and everyone spends time understanding the customer, regardless of their role - You take ownership of what you do and your word matters. You always hold yourself accountable to that which you commit to. Expect the same of your team and boss, in return You learn from others and grow fast; you continuously seek improvement, are always curious and have a bias for learning - You are detail oriented, solution focussed and outcome driven. You enjoy working in a tight knit and fast moving environment - We value agility and not just hustle - You do not cut corners ethically. You earn trust and maintain confidence. Do what is right and not just politically expedient. Speak plainly and truthfully - You are always prepared to address the problem, and work collaboratively to land on the right answer, not just your answer. There is no "I" in team. Your ego is under control 1. What will you think about (a lot of the time?) - Am I pushing the co-founders and the team to be better at what they do every day?
Posted 2 months ago
8 - 13 years
20 - 27 Lacs
Bengaluru
Work from Office
Our Vision: Bring Joy to customers by building global brands for the digital age Our Mission: Partner with the best founders to grow digital - rst brands using technology Our Values: - Think Big - Think 100x. Use technology for non- linear growth. Failure & experimentation are essential for growth - Fair, Fast & Founder Friendly - Be partner of choice, who is ethical, transparent and collaborative - Customer Delight - Customer love matters. Each of our brands needs to be in the top decile of consumer experience - Caring Meritocracy - Attract and grow the best talent. Create an inclusive culture where the best ideas win and you have the obligation to engage and dissent - Frugality - We are frugal with capital and use innovation to grow our brands in a sustainable manner Duties/Responsibilities: 1) Determine internal audit scope and develop annual plans across brands; and handle Internal Finance Control Audit 2) Document policies, process, framework; and own the Enterprise Risk Management function 3) Perform internal audit including obtaining, analyzing and evaluate accounting documentation, previous reports, data, flowcharts, etc.; and prepare audit findings memorandum 4) Prepare and present audit results to the appropriate stakeholders audit committee 5) Bring best practices in the ways we operate 6) Enable efficient execution of the internal audit plans, enabled by technology 7) Drive implementation changes / recommendation of Internal / external Audit Education and Experience: - CA is a must - A minimum of 8 years experience in a similar role. - Preferred Industries: e-Commerce, Manufacturing, Big4, Listed Entity experience
Posted 2 months ago
3 - 5 years
11 - 12 Lacs
Bengaluru
Work from Office
What you'll do Define the vision, goals, and measures of success for the products and services you manage Work with designers, business analysts, and technical leads to discover and synthesize market research, user needs, business requirements, and technical approaches Define the direction, scope, and priority of projects, from high-level initiatives to specific features, user stories, and business metrics Work closely with cross-functional teams to develop and ship projects Proactively socialize, iterate on, and build buy-in for product initiatives with the team, government partners, and other contractors Collaborate with the project management team to prioritize roadmaps and inbound units of work Represent Navas outcome-centric and user-centric approach in discovery meetings with agencies and contractors Understand and communicate the needs of end users and population segments we serve and government partners we work with Measure product progress toward business goals or user needs and translate data insights into action Make tactical decisions to improve the design, define requirements, and generate stakeholder buy-in for our desired path forward Required skills At least three (3) years of experience as a Product Manager of a cross-functional team Bachelor's degree or equivalent experience.
Posted 2 months ago
9 - 14 years
50 - 60 Lacs
Mumbai
Work from Office
Qualified CA with 9+ years of exp. Should be from a D2C company only (mandatory) Heading the entire finance & accounts/Finance Controlling function for the company. Should have experience in Due Dilingence, Fund Raising, Investors relations.
Posted 2 months ago
8 - 13 years
20 - 22 Lacs
Mumbai, Goregaon East
Work from Office
Develop and execute national sales strategies to achieve business objectives and revenue targets. Lead, mentor, and manage a team of regional sales managers and sales representatives. Identify new business opportunities and expand distribution channels. Establish strong relationships with key stakeholders, distributors, and retailers. Monitor market trends, competitor activities, and customer insights to drive informed decision-making. Ensure effective sales forecasting, budgeting, and performance tracking. Collaborate with marketing and product teams to develop promotional campaigns and drive brand visibility. Implement sales training programs to enhance the skills and performance of the sales team. Ensure adherence to company policies, ethical practices, and industry regulations. Drive digital transformation in sales processes to improve efficiency and productivity. MBA in Sales/Marketing from a reputed institution. Experience in handling both general trade and modern trade channels. Exposure to digital sales strategies and e-commerce platforms in FMCG.
Posted 2 months ago
3 - 4 years
15 - 20 Lacs
Mumbai, Goregaon East
Work from Office
Develop and implement e-commerce sales strategies to drive revenue growth. Manage and optimize online sales channels, marketplaces (Amazon, Flipkart, Myntra etc.). Analyse sales data, customer behaviour, and market trends to optimize conversion rates and maximize ROI. Participate in digital marketing campaigns to attract and retain customers. Oversee product listings, pricing strategies, and promotional campaigns to improve sales performance. Collaborate with cross-functional teams, including marketing, product, and logistics, to ensure seamless operations. Monitor competitors, identify emerging e-commerce trends, and recommend innovative sales strategies. Enhance the customer journey and user experience to increase engagement and reduce cart abandonment rates. Track and report KPIs, such as sales reports, inventory analysis, traffic, conversion rates etc. Proficiency in e-commerce platforms and marketplaces. Strong understanding of digital marketing techniques. Excellent problem-solving, communication, and analytical skills. Ability to work in a fast-paced, data-driven environment. Knowledge of CRM and automation tools is a plus. Experience in B2C or DTC e-commerce environments. Understanding of supply chain and fulfilment processes. Skills : - Digital Sales Specialist, Sales Specialist, Digital Sales , Ecommerce Sales, Ecommerce Digital Sales, Sales, Ecommerce, Revenue Growth, Digital Marketing, ROI, Pricing Strategies, Pormotional Campigns, Logistics, Inventory Analysis, Traffic Conversions, Online Sales Channels, Online Sales, KPI's, Sales Reports, Marketing techniques, E-commerce trends, Product Listing,
Posted 2 months ago
2 - 3 years
6 - 7 Lacs
Bengaluru
Work from Office
1.2-3 years of experience as a Shopify Business Analyst, with at least 5 Shopify projects handled. 2.In-depth knowledge of Shopifys platform and features. 3.Excellent problem-solving, verbal and written communication skills.Ability to explain complex concepts to technical and non-technical stakeholders. 4.Experience in BRD, FRD, User stories, Wireframing
Posted 2 months ago
8 - 13 years
8 - 11 Lacs
Bengaluru, Kolkata
Work from Office
Min 2 yr BPO Quality Manager Exp , AM/DM cannot apply Manage BPO Quality Team Call Callibration, Quality Audit, Quality Score , CSAT WFO- Bangalore only APPLY ONLY IF CAN RELOCATE in Bangalore Call/whatsapp CV Amit 8851792136, Neha 8287267407 Required Candidate profile WFO- Bangalore ,Apply those who can relocate in Bangalore No position in KOL IMMEDIATE JOINER GRADUATE Call/whatsapp CV Amit 8851792136, Neha 8287267407
Posted 2 months ago
1 - 3 years
5 - 8 Lacs
Pune
Work from Office
1.Excellent Communication Skills 2.Experience in Functional Testing of Web-Based application, Mobile App Testing 3.Knowledge of testing methodologies and processes 4.Basic SQL Query knowledge Required Candidate profile Only IT Graduate Required BE/BTech (IT/CS)/MCA Domain: -eCommerce, Banking, Payments, Logistics
Posted 2 months ago
2 - 7 years
5 - 10 Lacs
Hyderabad
Work from Office
About the Job Were changing the way people think about customer care, and we need your help! We’re searching for a Senior Team Lead to provide leadership to Customer Service Representatives and collaborate with Team Leaders on things like performance. training, development and employee recognition. This role is responsible for directing and managing operational activities and contributing to the campus’s overall strategic direction. As Senior Team Lead, You Will Provide supervision to Customer Service Representatives (CSR) and Team Leads, ensuring proper training, support and customer service is delivered Promote professional and personal development of individual team members through performance evaluations, training needs, coaching and career opportunity programs Negotiate and mediate with customers or CSRs when required to resolve issues and meet expectations Learn and maintain extensive knowledge of client philosophy and service processes to ensure quality customer service Interview, select, train and facilitate onboarding for new team members Perform data analysis and manage performance Authorize and coordinate changes in staffing schedules Support business development initiatives As Senior Team Lead, You Have High school diploma or equivalent (required) Some post-secondary education or completion of a post-secondary degree with a major in Business (asset) A background in client relationship management (asset) 2-3 years of experience in the contact center industry, with at least 2 years in a Team Lead/Supervisory role Customer service experience in a high call volume contact center environment (preferred) Experience maintaining and developing operational statistics, financial management information and results reporting Excellent verbal and written communication skills Strong leadership, analytical, problem solving and decision making skills The ability to work in and adapt to a fast-paced, dynamic, always changing environment The ability to organize and follow-up on multiple tasks with accuracy and timeliness The capability to perform intermediate mathematical functions The ability to effectively interact with employees at all levels of the organization and work with a variety of people from diverse backgrounds The ability to influence and motivate employees to attain program goals
Posted 2 months ago
6 - 11 years
4 - 9 Lacs
Bengaluru, Kolkata
Work from Office
Total 6 Yrs exp out of this 2 yrs exp as a Assistant Manager Quality Call Callibration CSAT Manage Team of QA Count of Audit Quality Score Call or Whatspp cv Neha 82872 67407 Required Candidate profile WFO-Bangalore only not forKolkata ..Apply those who can relocate in Bangalore
Posted 2 months ago
6 - 11 years
20 - 25 Lacs
Noida
Hybrid
Greeting from Infogain! We have urgent position for Integration Engineer. We are looking for candidate who have good experience in API Integration & having experience in Payment Gateway/ eCommerce/Fintech. Timing : Israel Hours (3 hrs behind IST) -12pm to 9pm IST Exp : 6 to 12 Years Location- Noida Notice time- Immediate to max 15 days joiner. What Youll Be Doing Have a deep understanding of our system and our product capabilities Provide end-to-end support for new clients during their on-boarding process from a technical and operational integration perspective Partner with Sales and Account Management efforts (presales and post sales) as one of our strongest subject matter experts Build, monitor and execute a joint integration project plan across multiple clients and integrations Own and improve public facing SDKs, APIs, and technical integration guides What Youll Be Doing Have a deep understanding of our system and our product capabilities Provide end-to-end support for new clients during their on-boarding process from a technical and operational integration perspective Partner with Sales and Account Management efforts (presales and post sales) as one of our strongest subject matter experts Build, monitor and execute a joint integration project plan across multiple clients and integrations Own and improve public facing SDKs, APIs, and technical integration guides Qualifications 6+ years experience as an Integrations Engineer / Solution Engineer / Advanced Technical Manager - collaborating with multiple technical teams of an organization such as DEVOPS or Product, ideally in B2B SaaS An incredibly strong “can do”, and continuous learning attitude. We are growing fast and tackling unique problems that require quick thinking and adaptability. Experience working with databases and querying languages (e.g. SQL) Excel in critical thinking and technical troubleshooting of multi layered, complex problem statements while maintaining excellent internal and external stakeholder relationships Proven technical background with API integrations; should be comfortable reading logs and source code Substantial experience in a client facing technical role, including face to face meetings and pre-sales activities with enterprise merchants Experience in planning, leading and executing technical projects with Enterprise clients Collaborative and inclusive team player with superb written and verbal communication skills Can share CV @ arti.sharma@infogain.com Current ctc - Expected ctc- Notice period- LWD if serving Notice- Total Exp Experience- Relevant Exp in API Integration- Relevant Experience in Payment Gateway/ eCommerce/Fintech- Current location - Preferred JOB Location-
Posted 2 months ago
0 - 2 years
0 - 2 Lacs
Chennai, Bengaluru, Hyderabad
Work from Office
Designation: Relationship Executive/Relationship Officer for HDB Finance . Job location:- Hyderabad , Bangalore & Chennai.(Male) Note :- Near by Branch to your location Department:-Current Account, Saving Account, Home Loan / Auto Loan / Loan Against Property / Business Loan/ Auto Loan, Commercial Vehicle/ Credit Card/ Persional Loan. Qualification:- Any Graduation / Post-graduation. CTC : - 12 K +16 K Huge Incentive ( Upto 50000 ) Exp : - 0 to 3 Year(Fresher can also apply) Age : - 18 to 34 Job Description:- Demonstrating/ Presenting/ Introducing/ Selling banking products of the client. New client acquisition Convincing customer for new product and maintaining relationship with clients Responsible for processing/ documentations of Loans & other financial services Create and drive alternate channels for business along with the regular channels Open up avenues for business through corporate channel. Analyzing of business trends and target figures to formulate new For further Details, contact- aykacommunication28@gmail.com Note: Candidates should be flexible with field work. Perks and Benefits Perks and Benefits Incentives Contact HR 8105002838 (Call or WhatsApp) 7829353208 (Call or WhatsApp)
Posted 2 months ago
0 - 5 years
2 - 3 Lacs
Bengaluru, Bangalore Rural, Ramanagara
Work from Office
Flipkart Process is hiring for the Customer Service Executive. Post: Customer Service Executive / Customer Support Executive (Chat/Voice Process) Process:- (Chat/Voice Process) Note:- Work From Office. Salary :- 2.50 Lack CTC to 3.50 Lack CTC Fresher Can Apply Language Mandatory:- Hindi & English Communication. Roles and Responsibilities This is a premium Voice/Chat process for enterprise business of our telecom partner (Customer Service) Grad with Relevant experience ( Chat/ Voice Customer service Exp ) mandate . Flexible to work in any shift Rotational . Working days 6 days working Candidate should be Ok with Rotational Offs . Ok with travelling on their own and should be ok even if Sunday is not a fixed Off / Week off. Note:- 6 days Working and 1 Week Rotational Off 24/7 Rotational Shifts (Male & Female both)
Posted 2 months ago
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