We are conducting a Walk-In drive at eClerx from 20th & 21st March at eClerx for Financial Analyst Investment banking - PuneYears of experience required : 0 -2 years (any experience/work background is accepted)*Should be fine to start their careers as freshers into Investment banking operations*Any Graduate (BBA/B.com/BAF/BBM/BMS/BE/B.tech)of passing out year 2020/2021/2022/2023/2024 can apply for the position ofApprentice/Analysts Investment banking with eClerx.Date: 20th & 21st MarchPosition: Financial Apprentice/AnalystVenue: Block 01, Phase-II, Quadron Business Park,Rajiv Gandhi Infotech Park, Hinjewadi, Pune 411057Shifts : APAC (6.00AM- 3.00PM) , EMEA (1.00 - 10.00 PM) & NAM (6.30 - 3.30 PM)Notice period:Immediate Joining for 2020/2021/2022/2023 pass out students who have completed their graduation & Candidates who will be passing in 2024 (Joining will be post the final mark sheets in place)What You'll Do:**- Working on investment banking & Trade operations (Middle & back office) for financial institutions- Preparation of reports using MS Excel- Handling different stages of client/product life cycle across stages- Working on other capital market operational tasks other than Trade Life-cycle supportWho We're Looking For:**- Any Fresh Graduate / passing out in 2021/2022/2023/2024 and eager to start their careers in Invest Banking & Trade life cycle- Strong communications skills with basic Excel skills required.- Should have basic knowledge of finance, trade life cycle, investment banking, and derivativesPlease come prepared on the below topics:About eClerxFinance & Accounting - DefinitionDerivatives - DefinitionTypes of DerivativesGlobal KYC in Investment Banking - definition & idea about the structureAnti money laundering - basic principlesDifference between a future and forward contract/difference between a put and call optionTrade life cycle - basic structure3 Golden rules of accountingWhat is Capital markets?Primary and Secondary marketWhat is Investment bankingWhat is assets? Types of assets?You can show the following job post at the gate to have a smooth entry into the premises.

We are conducting a Walk-In drive at eClerx from 20th to 21st March at eClerx for Financial Analyst Investment banking - Pune Years of experience required : 0 -2 years (any experience/work background is accepted) *Should be fine to start their careers as freshers into Investment banking operations* Any Graduate (BBA/B.com/BAF/BBM/BMS/BE/B.tech)of passing out year 2020/2021/2022/2023/2024 can apply for the position ofApprentice/Analysts Investment banking with eClerx. Date: 20th & 21st March Position: Financial Apprentice/Analyst Venue: Block 01, Phase-II, Quadron Business Park,Rajiv Gandhi Infotech Park, Hinjewadi, Pune 411057Shifts : APAC (6.00AM- 3.00PM) , EMEA (1.00 - 10.00 PM) & NAM (6.30 - 3.30 PM) Notice period:Immediate Joining for 2020/2021/2022/2023 pass out students who have completed their graduation & Candidates who will be passing in 2024 (Joining will be post the final mark sheets in place) What You'll Do:**- Working on investment banking & Trade operations (Middle & back office) for financial institutions- Preparation of reports using MS Excel- Handling different stages of client/product life cycle across stages- Working on other capital market operational tasks other than Trade Life-cycle support Who We're Looking For:**- Any Fresh Graduate / passing out in 2021/2022/2023/2024 and eager to start their careers in Invest Banking & Trade life cycle- Strong communications skills with basic Excel skills required.- Should have basic knowledge of finance, trade life cycle, investment banking, and derivatives Please come prepared on the below topics:About eClerxFinance & Accounting - DefinitionDerivatives - DefinitionTypes of DerivativesGlobal KYC in Investment Banking - definition & idea about the structureAnti money laundering - basic principlesDifference between a future and forward contract/difference between a put and call optionTrade life cycle - basic structure3 Golden rules of accountingWhat is Capital markets?Primary and Secondary marketWhat is Investment bankingWhat is assets? Types of assets?You can show the following job post at the gate to have a smooth entry into the premises.

Shift Timings - Fixed EMEA & Night Shift | Management Level: Analyst | Location: Airoli (Navi Mumbai)/ Exp: 0-2 yrs / Immediate Joiners/ Comfortable with KYC and Non KYC process All graduates and post-graduates needs to have all Sem Hardcopy Marksheets and Passing certificate.HR Reference (Mention on the CV): Samid MirkarWe are seeking skilled individuals with a deep knowledge and understanding of Derivatives, Finance, Capital Market, KYC/AML, Accounts and Stock markets.Contact Details:WhatsApp: 7977105185Email: samid.mirkar@eclerx.comAbout the Role: We are seeking skilled individuals with a comprehensive understanding of derivatives and stock markets to join our team as Analysts. This role offers an excellent opportunity for career growth and development in the financial services sector.Key Responsibilities:Conduct inter-system reconciliation and ensure accurate fund allocation for transactionsCollaborate with agents, counterparties, and clients to resolve queries and discrepancies promptlyHandle various stages of financial product life cycles, including KYC, reference data management, and document captureTimely escalation of outstanding issues to clientsPreparation of internal and client reports as per process requirementsBasic Requirements:Detail-oriented with the ability to manage tight deadlinesStrong English communication skillsProficiency in MS Office suiteExcellent analytical and logical reasoning skillsBasic understanding of financeWillingness to work in a fixed night shiftAssessment Rounds:ScreeningAptitude Test: Quantitative (Maths), Logical reasoning, and English + VoiceHR InterviewOperation InterviewEligibility Criteria:Candidates residing between Kurla and Ulhasnagar (Central line) are eligible to apply.Candidates residing between Kurla and Panvel (Harbour line) are eligible to apply.Candidates residing in Western line between Santacruz to Andheri can apply.Can apply if comfortable with relocation: Taloja, Sion, Ambivali, Uran, Ulwe, Navale, Diva, Mumbra, Wadala, Mira Road, Bhayandar, Badlapur, etc.MBA pursuing candidates are not eligible.Commerce freshers are welcome to apply, provided they possess all hardcopy graduation marksheets and passing certificates.No rotational shifts.CFA, CMA,CA,CS pursuing candidates not eligible.B.E., B.Sc., and B.A. candidates are eligible if they have deep knowledge about Finance & Investment Banking.A cooling period of 3 months applies for reapplying if previously unsuccessful.Candidates must be comfortable with WFO (Work From Office) and double vaccinated.Comfort with night shifts and a 1-year training agreement are necessary.Male candidates must be comfortable with fixed night shifts.Preference for candidates without an active PF account.Example of Shift timings: 2 pm- 11 pm, 6:30 pm- 3:30 am/ 7:30 pm- 4:30 am (as per business).Venue: eClerx Services Ltd. Building # 11, 2nd Floor, (3rd by lift) Recruitment Bay, K Raheja Mindspace, Plot #3, TTC Industrial Area, Thane Belapur Road, Airoli, Navi Mumbai 400708.

Hi Connections,eClerx is Hiring for fresher Job Title: Analyst (International Chat Process) Location: Mumbai | Full Time | Customer Operations Shift Timings: Rotational Night Shifts | Rotational Week Offs Job Description: As a Customer Care Executive for the US Chat Process with a focus on Sales and Upselling, you will be responsible for delivering outstanding customer service to customers in the United States and selling products and services to increase revenue. You will be the first point of contact for customers who reach out via chat with inquiries, and your primary goal will be to ensure that their needs are addressed, their questions are answered, and their interest in purchasing products and services is captured. Key Responsibilities: - Responding to incoming chats from customers in a professional and courteous manner. - Engaging customers in conversation to understand their needs and concerns, and to provide accurate and timely information about products and services, pricing, and promotions. - Proactively seeking opportunities to upsell and cross-sell products and services to customers. - Handling customer objections and concerns with empathy and professionalism and working to address them to close the sale. - Documenting all customer interactions and details of inquiries, issues, and sales in the company's CRM system. - Meeting or exceeding individual and team sales targets. - Maintaining a high level of knowledge about the company's products and services, as well as industry trends and best practices. Requirements: - Excellent communication skills in English. - Previous experience in a customer service and sales role, preferably in a chat or online environment. - Ability to multitask, prioritize, and manage time effectively. - Strong problem-solving skills and the ability to think on your feet. - Comfortable working in a fast-paced environment. - Flexibility to work in rotational shifts, including evenings, weekends, and holidays.Address eClerx Services Limited 3rd Floor, K Raheja Mindspace, Building # 11, Plot #3, Thane - Belapur Rd, TTC Industrial Area, Airoli, Navi Mumbai, Maharashtra 400708 Education: - High school diploma or equivalent required. - Bachelor's degree in any field is preferred.Interested folks kindly walk-in to the office on the below address. Mention Reference Hemanth on your resume Contact no : 6282318382#eClerx #Career #Opportunities #MumbaiJobs #Customer #JobSearch #NewBeginnings #BPO #Customerservice #Customeroperations #Customersupport #Jobopenings #BPOJobs #HiringBPO #BPOCareers #BPOHiring #BPOOpportunities #CustomerSupportJobs #freshers #jobsearch #jobadda #freshersjobadda #job4fresher #jobseekar #internationalprocess

Job Description: Inbound Chat Analyst As a Customer Care Executive for the Inbound US Chat Process with a focus on Sales and Upselling, you will be responsible for delivering outstanding customer service to customers in the United States and also selling products and services to increase revenue. You will be the first point of contact for customers who reach out via chat with inquiries, and your primary goal will be to ensure that their needs are addressed, their questions are answered, and their interest in purchasing products and services is captured.Key Responsibilities:Responding to incoming chats from customers in a professional and courteous manner.Engaging customers in conversation to understand their needs and concerns, and to provide accurate and timely information about products and services, pricing, and promotions.Proactively seeking opportunities to upsell and cross-sell products and services to customers.Handling customer objections and concerns with empathy and professionalism, and working to address them to close the sale.Documenting all customer interactions and details of inquiries, issues, and sales in the company's CRM system.Meeting or exceeding individual and team sales targets.Maintaining a high level of knowledge about the company's products and services, as well as industry trends and best practices.Requirements:Excellent written communication skills in English.Previous experience in a customer service and sales role, preferably in a chat or online environment.Ability to multitask, prioritize, and manage time effectively.Strong problem-solving skills and the ability to think on your feet.Comfortable working in a fast-paced environment.Flexibility to work in rotational shifts, including evenings, weekends, and holidays.Familiarity with basic computer skills and knowledge of CRM systems.

Shift Timings - Fixed EMEA & Night Shift | Management Level: Analyst | Location: Airoli (Navi Mumbai)/ Exp: 0-2 yrs / Immediate Joiners/ Comfortable with KYC and Non KYC process All graduates and post-graduates needs to have all Sem Hardcopy Marksheets and Passing certificate.HR Reference (Mention on the CV): Samid MirkarWe are seeking skilled individuals with a deep knowledge and understanding of Derivatives, Finance, Capital Market, KYC/AML, Accounts and Stock markets.Contact Details:WhatsApp: 7977105185Email: samid.mirkar@eclerx.comAbout the Role: We are seeking skilled individuals with a comprehensive understanding of derivatives and stock markets to join our team as Analysts. This role offers an excellent opportunity for career growth and development in the financial services sector.Key Responsibilities:Conduct inter-system reconciliation and ensure accurate fund allocation for transactionsCollaborate with agents, counterparties, and clients to resolve queries and discrepancies promptlyHandle various stages of financial product life cycles, including KYC, reference data management, and document captureTimely escalation of outstanding issues to clientsPreparation of internal and client reports as per process requirementsBasic Requirements:Detail-oriented with the ability to manage tight deadlinesStrong English communication skillsProficiency in MS Office suiteExcellent analytical and logical reasoning skillsBasic understanding of financeWillingness to work in a fixed night shiftAssessment Rounds:ScreeningAptitude Test: Quantitative (Maths), Logical reasoning, and English + VoiceHR InterviewOperation InterviewEligibility Criteria:Candidates residing between Kurla and Ulhasnagar (Central line) are eligible to apply.Candidates residing between Kurla and Panvel (Harbour line) are eligible to apply.Candidates residing in Western line between Santacruz to Andheri can apply.Can apply if comfortable with relocation: Taloja, Sion, Ambivali, Uran, Ulwe, Navale, Diva, Mumbra, Wadala, Mira Road, Bhayandar, Badlapur, etc.MBA pursuing candidates are not eligible.Commerce freshers are welcome to apply, provided they possess all hardcopy graduation marksheets and passing certificates.No rotational shifts.CFA, CMA,CA,CS pursuing candidates not eligible.B.E., B.Sc., and B.A. candidates are eligible if they have deep knowledge about Finance & Investment Banking.A cooling period of 3 months applies for reapplying if previously unsuccessful.Candidates must be comfortable with WFO (Work From Office) and double vaccinated.Comfort with night shifts and a 1-year training agreement are necessary.Male candidates must be comfortable with fixed night shifts.Preference for candidates without an active PF account.Example of Shift timings: 2 pm- 11 pm, 6:30 pm- 3:30 am/ 7:30 pm- 4:30 am (as per business).Venue: eClerx Services Ltd. Building # 11, 2nd Floor, (3rd by lift) Recruitment Bay, K Raheja Mindspace, Plot #3, TTC Industrial Area, Thane Belapur Road, Airoli, Navi Mumbai 400708.

Shift Timings - Fixed EMEA & Night Shift | Management Level: Analyst | Location: Airoli (Navi Mumbai)/ Exp: 0-2 yrs / Immediate Joiners/ Comfortable with KYC and Non KYC process All graduates and post-graduates needs to have all Sem Hardcopy Marksheets and Passing certificate.HR Reference (Mention on the CV): Samid MirkarWe are seeking skilled individuals with a deep knowledge and understanding of Derivatives, Finance, Capital Market, KYC/AML, Accounts and Stock markets.Contact Details:WhatsApp: 7977105185Email: samid.mirkar@eclerx.comAbout the Role: We are seeking skilled individuals with a comprehensive understanding of derivatives and stock markets to join our team as Analysts. This role offers an excellent opportunity for career growth and development in the financial services sector. Key Responsibilities:Conduct inter-system reconciliation and ensure accurate fund allocation for transactionsCollaborate with agents, counterparties, and clients to resolve queries and discrepancies promptlyHandle various stages of financial product life cycles, including KYC, reference data management, and document captureTimely escalation of outstanding issues to clientsPreparation of internal and client reports as per process requirementsBasic Requirements:Detail-oriented with the ability to manage tight deadlinesStrong English communication skillsProficiency in MS Office suiteExcellent analytical and logical reasoning skillsBasic understanding of financeWillingness to work in a fixed night shiftAssessment Rounds:ScreeningAptitude Test: Quantitative (Maths), Logical reasoning, and English + VoiceHR InterviewOperation InterviewEligibility Criteria:Candidates residing between Kurla and Ulhasnagar (Central line) are eligible to apply.Candidates residing between Kurla and Panvel (Harbour line) are eligible to apply.Candidates residing in Western line between Santacruz to Andheri can apply.Can apply if comfortable with relocation: Taloja, Sion, Ambivali, Uran, Ulwe, Navale, Diva, Mumbra, Wadala, Mira Road, Bhayandar, Badlapur, etc.MBA pursuing candidates are not eligible.Commerce freshers are welcome to apply, provided they possess all hardcopy graduation marksheets and passing certificates.No rotational shifts.CFA, CMA,CA,CS pursuing candidates not eligible.B.E., B.Sc., and B.A. candidates are eligible if they have deep knowledge about Finance & Investment Banking.A cooling period of 3 months applies for reapplying if previously unsuccessful.Candidates must be comfortable with WFO (Work From Office) and double vaccinated.Comfort with night shifts and a 1-year training agreement are necessary.Male candidates must be comfortable with fixed night shifts.Preference for candidates without an active PF account.Example of Shift timings: 2 pm- 11 pm, 6:30 pm- 3:30 am/ 7:30 pm- 4:30 am (as per business).Venue: eClerx Services Ltd. Building # 11, 2nd Floor, (3rd by lift) Recruitment Bay, K Raheja Mindspace, Plot #3, TTC Industrial Area, Thane Belapur Road, Airoli, Navi Mumbai 400708.

Job Description:We are seeking a skilled GCP Data Engineer to join our data team. The ideal candidate will have hands-on experience with Google Cloud Platform (GCP) services, especially BigQuery, and strong expertise in SQL and Python. You will be responsible for designing, building, and maintaining data pipelines, ensuring efficient data processing and analytics solutions.Key Responsibilities:Design, develop, and optimize data pipelines using BigQuery and Dataflow.Write efficient SQL queries for data transformation, aggregation, and reporting.Develop and maintain ETL/ELT processes using Python and Apache Airflow.Integrate data from various sources, including Cloud Storage, Pub/Sub, and APIs.Implement data quality checks, validation, and performance tuning.Collaborate with Data Analysts, Data Scientists, and Business teams to enable data-driven decision-making.Ensure best practices in data security, governance, and compliance.Monitor and troubleshoot data pipeline performance and failures.Required Skills & Qualifications:4+ years of experience in data engineering or related roles.Strong proficiency in BigQuery and SQL (writing complex queries, performance tuning, partitioning, clustering).Hands-on experience with Python for data engineering (Pandas, NumPy, PySpark, etc.).Experience with Google Cloud Platform (GCP) services such as Cloud Storage, Pub/Sub, Dataflow, Cloud Functions, and Composer (Airflow).Familiarity with ETL/ELT frameworks and data modeling techniques.Experience in CI/CD pipelines for data workflows.Knowledge of Data Warehousing concepts and best practices.Strong problem-solving and debugging skills.Education & Certifications:Bachelors or Masters degree in Computer Science, Data Engineering, or related fields.GCP Data Engineer Certification (preferred but not mandatory).If interested, share your CV with below details - Current Location - Preferred Location - Current CTC -Expected CTC -Notice Period -

Senior Manager Quality (International BPO)India- Pune (Hinjewadi), MaharashtraFull-timeCustomer OperationsShift Timings - Flexible (24*7)5 Days Working Specialism : Quality Job description: Drive continuous improvement program across processes. Undertake detailed process improvement studies and up skills the team members. Provide Training and Quality support, development of metrics and dashboards in line with customer requirements Design overall framework of learning development for associates across locations. Ability to lead a team, coordinate with other locations and drive standardized practices Strengthen quality management processes/framework to improve quality delivery. Should meet and exceed client metrics Accurately capture the reporting needs of each of the client and set up/customize processes to seamlessly meet client's expectation Translate key business drivers to performance requirements and accordingly identify/design learning interventions that provide greater flexibility of learning options Innovate new ways of learning and help drive adoption of Tech infused learning solutions. Manage Call/Chat Quality & Client related KPIs with analytical quantification and establish co-relation.Profile and Experience: Exposure to different improvement frameworks like six sigma, lean. Sig Sigma Black Belt certification is preferred. 10+ years of industry experience in Quality & Training including Telecom experience. Strong analytical skill- ability to work with huge volume of data using statistical tools. Sig Sigma Black Belt certification is preferred. Thorough knowledge of MS office tools like Power point & excel are critical for the job. Strong client-facing skills with excellent communication, negotiation and conflict management skills.Please share Cv's on Shilpam.01@eclerx.com or call 9999641605

Hi Candidate Designation;Analyst: Voice/ Chat Process.Majorly involves technical assistance and customer service.Analyze customer needs and recommend appropriate solutions.Ensure high levels of customer satisfaction through excellent service.(Directly Share your resume at 7020454609 / Prajakta.Shinde02.C@eclerx.com)Preferred candidate profile Graduation is must.Fresher/ experienced both can apply.Must have good English communication skills.5 Days working with two days rotational offs/9 hours shift -8 hours working.Flexible to work in US shift timings/ Night ShiftsPerks and benefits Cabs for all employees (Girls/ Boys).Free Medical Insurance of Rs. 1 Lakh - Cashless treatment in 50+ hospitals in Tricity.Free 24*7 MEDICAL HELPLINE for all employees.Remuneration up to 2.42 LPA to 3.24 LPA + Additional night shift allowance. Thanks & Regards,Prajakta Shinde

Attention Graduate Freshers ! eClerx is Hiring for Campus Graduate Freshers for Investment Banking - Financial Analyst Role eClerx hosts a grand Career Drive at PES's Modern Institute of Business Management, Pune on 21st March 2025 (Friday) eClerx a global leader in investment banking operations and analytics bringing you an unmissable opportunity to launch your career! Event Details: Date: 21st March 2025 (Friday) Time: 10AM to 1PM Walk-in Location: PES's Modern Institute of Business Management Google Map Link:- https://g.co/kgs/WCwssQU About the Role: Financial Analyst Investment banking We are seeking skilled individuals with a comprehensive understanding of derivatives, KYC, AML and stock markets to join our team as Analysts Who Are We Looking For?Any Graduate/Post Graduate passed out in 2024/2023/2022 and passing out in 2025.Fresher or 0-1 year experienced candidates passionate about starting their career in Investment Banking & trade operations Individuals with Excellent communication & strong analytical skills Basic knowledge of MS office required.How to Prepare: Bring 3 copies of your updated resume. Dress smartly in business attire. Be ready to demonstrate your analytical thinking and problem-solving abilities. Got Questions? Reach out to us at [Yash.Gedam@eclerx.com(8888515099)/Andrea.Brito@eclerx.com].This is more than just a job opportunity its your ticket to a promising career. MakePES's Modern Institute of Business Management Pune your launchpad, and let eClerx take you to the stars! Spread the Word: Share with your friends and peers to ensure no one misses this life-changing chance.

eClerx is hiring a Product Data Management Analyst who will work within our Product Data Management team to help our customers enhance online product data quality for Electrical, Mechanical & Electronics products. It will also involve creating technical specifications and product descriptions for online presentation. The candidate will also be working on consultancy projects on redesigning e-commerce customers website taxonomy and navigation. The ideal candidate must possess strong communication skills, with an ability to listen and comprehend information and share it with all the key stakeholders, highlighting opportunities for improvement and concerns, if any. He/she must be able to work collaboratively with teams to execute tasks within defined timeframes while maintaining high-quality standards and superior service levels. The ability to take proactive actions and willingness to take up responsibility beyond the assigned work area is a plus.Apprentice-Analyst Roles and responsibilities:Data enrichment/gap fill, standardization, normalization, and categorization of online and offline product data via research through different sources like internet, specific websites, database, etc.Data quality check and correctionData profiling and reporting (basic)Email communication with the client on request acknowledgment, project status and response on queriesHelp customers in enhancing their product data quality (electrical, mechanical, electronics) from the technical specification and description perspectiveProvide technical consulting to the customer category managers around the industry best practices of product data enhancementShifts: 11am-8pm / 1pm-10pm/ 2pm-11pm (5 days working)Salary: 18,323 CTC.Location: MumbaiTechnical and Functional Skills:Bachelors Degree in Engineering from Electrical, Mechanical OR Electronics streamExcellent technical knowledge of engineering products (Pumps, motors, HVAC, Plumbing, etc.) and technical specificationsIntermediate knowledge of MS Office/Internet.Interested candidates can mail their resume to vivek.gopal@eclerx.com or can call on 9773307354.Thanks,Vivek GopalProcess Manager-RecruitmentEclerx Service Ltd

About the Role: We are seeking skilled individuals with a comprehensive understanding of derivatives, KYC, AML and stock markets to join our team as Analysts. This role offers an excellent opportunity for career growth and development in the financial services sector. Role & responsibilities Perform inter-system reconciliation, track funds and make sure they are applied to appropriate transactions. Liaising with agents/counterparties/clients to solve queries and discrepancies related to the process.Timely escalating outstanding issues to Client Working in teams. Handling different stages of life cycles of financial products. These stages can be-KYC, reference data management, legal docs, loans, portfolio reconciliation, document capture, system reconciliation, pre and post settlements, brokerage functions, drafting, confirmations of trade, corporate actions, tax operations. Timely escalations of outstanding issues to clients.Preparing internal and client reports as per process requirements.Preferred candidate profile Eye for detail and managing tight deadlines. Good English communication skills. Basic knowledge of MS office Excellent analytical and logical skills. Basic finance knowledge. Graduates and Post Graduates can only apply after getting all Sem Hardcopy Marksheets and Passing Certificate.Perks and benefits Night Shift AllowancesHiring Boundary: • Central line: Kurla to Ulhasnagar candidates can apply. • Harbour line: Kurla to Panvel can apply. • Candidates residing at Western line, Taloja, Sion, Ambivali, Uran, Navale, Diva, Wadala, Mira road, Bhayandar and Badlapur can apply only if they can relocate to Airoli or nearby.Email ID : hemakshi.shah.c@eclerx.comWhatsApp - 8080018311

Job Description:Responsible for project managing the new Transition from Initiation phase to go-live and ensure a smooth launch of project.Ensure detailed project planning, create project plan and share with all stake holders on the progress update.Communication Management with Account Managers, Ops Team and Internal stakeholders.Resource Management - Ensure we have resources required for project.Ensuring all the deliverables/ Requirements are completed as per timelines.Infrastructure and Access Management.Coordinate with Rev Ops Team and Account Managers and log billing request.Stakeholder Management - Responsible for following up with internal stakeholders for completing all Transition deliverables.Calibrate Ops Team/ Support teams on the quality requirements of deliverables as per ADAPT and provide support in bridging the gap.Schedule process status update calls for all Transitions.Govern Induction, training classes and share observations, actions taken to resolve issues followed by end results. ADAPT Framework:Implement ADAPT framework on all projects and ensure compliance to ADAPT guidelinesWork closely with the Transition Governance team for ADAPT compliance, updates, challenges faced and guidance requiredBasic Requirements: The candidate must be a Post Graduate or Graduate with minimum 4 Years and maximum 10 Years of experience.Key Skills required are MS Office/Internet, Excellent Communication Skills, Excel Dashboards, Project Management techniquesAnalytical Thinking, Communication, Customer Orientation, Initiative, People Management/Domain Expertise, Quality Orientation, Teamwork are the critical components requiredCandidate should be open to travel to other locations for transition and governanceShould be flexible to work in any shift (including rotational night shifts and not just day/mid-day shifts)

Urgent Opening for Senior Quality Analyst (International Voice -BPO)India- Pune (Hinjewadi), MaharashtraFull-time Customer OperationsShift Timings - Flexible (24*7) 5 Days WorkingSpecialism : Customer Operations BPOExperience Minimum - 6 months -1 Year Exp as QA in Voice/ Chat International BPO.**Candidates working in International Voice/ Chat process BPO can Apply.(Graduates Mandate)Job Description for Quality Analyst Analyst:Call Monitoring: Assist in evaluating customers (phone and chat) interactions to ensure quality standards are met.Feedback and Reporting: Help compile feedback on agent performance and prepare reports highlighting key findings.Support Improvement Initiatives: Participate in quality improvement projects by gathering data and identifying trends.Documentation: Maintain records of evaluations and feedback sessions to track progress and improvementsTeam Collaboration: Work closely with team members and supervisors to foster a culture of continuous improvement.Qualifications and SkillsEducation: Candidate must be a graduateSkills: Strong analytical skills, attention to detail, and excellent verbal and written communication abilities.Adaptability: Willingness to learn and adapt to a fast-paced work environment.Basic knowledge of customer service principles is a plus.Familiarity with call center operations and telecommunications is advantageous. Please share Cv's on Shilpam.01@eclerx.com. or call 9999641605

Job Description Financial Analyst Shift Timings - Night Shift (NAM Shift) Location: Pune Exp: 0-2 yrs Immediate JoinersHR Reference (Mention on the CV): Hemakshi ShahAbout the RoleWe are seeking skilled individuals with a comprehensive understanding of derivatives and stock markets to join our team as Analysts. This role offers an excellent opportunity for career growth and development in the financial services sector. Key Responsibilities:Conduct inter-system reconciliation and ensure accurate fund allocation for transactionsCollaborate with agents, counterparties, and clients to resolve queries and discrepancies promptlyHandle various stages of financial product life cycles, including KYC, reference data management, and document captureTimely escalation of outstanding issues to clientsPreparation of internal and client reports as per process requirementsBasic Requirements:Detail-oriented with the ability to manage tight deadlinesStrong English communication skillsProficiency in MS Office suiteExcellent analytical and logical reasoning skillsBasic understanding of financeWillingness to work in a fixed night shiftAll graduates and post-graduates needs to have all Sem Hardcopy Marksheets and Passing certificate.We are seeking skilled individuals with a deep knowledge and understanding of Derivatives, Finance, Capital Market, KYC/AML, Accounts and Stock markets.Contact Details:WhatsApp: 8080018311Email: hemakshi.shah.c@eclerx.comHR Reference (Mention on the CV): Hemakshi ShahAssessment Rounds:ScreeningAptitude Test: Quantitative (Maths), Logical reasoning, and English + VoiceHR InterviewOperation InterviewEligibility Criteria:MBA pursuing candidates are not eligible.Commerce freshers are welcome to apply, provided they possess all hardcopy graduation marksheets and passing certificates.No rotational shifts.CFA, CMA,CA,CS pursuing candidates not eligible.B.E., B.Sc., and B.A. candidates are eligible if they have deep knowledge about Finance & Investment Banking.A cooling period of 3 months applies for reapplying if previously unsuccessful.Candidates must be comfortable with WFO (Work From Office) and double vaccinated.Comfort with night shifts and a 1-year training agreement are necessary.Male candidates must be comfortable with fixed night shifts.Preference for candidates without an active PF account.Example of Shift timings: 2 pm- 11 pm, 6:30 pm- 3:30 am/ 7:30 pm- 4:30 am (as per business).

Job Description: Inbound Chat Analyst As a Customer Care Executive for the Inbound US Chat Process with a focus on Sales and Upselling, you will be responsible for delivering outstanding customer service to customers in the United States and also selling products and services to increase revenue. You will be the first point of contact for customers who reach out via chat with inquiries, and your primary goal will be to ensure that their needs are addressed, their questions are answered, and their interest in purchasing products and services is captured.Key Responsibilities:Responding to incoming chats from customers in a professional and courteous manner.Engaging customers in conversation to understand their needs and concerns, and to provide accurate and timely information about products and services, pricing, and promotions.Proactively seeking opportunities to upsell and cross-sell products and services to customers.Handling customer objections and concerns with empathy and professionalism, and working to address them to close the sale.Documenting all customer interactions and details of inquiries, issues, and sales in the company's CRM system.Meeting or exceeding individual and team sales targets.Maintaining a high level of knowledge about the company's products and services, as well as industry trends and best practices.Requirements:Excellent written communication skills in English.Previous experience in a customer service and sales role, preferably in a chat or online environment.Ability to multitask, prioritize, and manage time effectively.Strong problem-solving skills and the ability to think on your feet.Comfortable working in a fast-paced environment.Flexibility to work in rotational shifts, including evenings, weekends, and holidays.Familiarity with basic computer skills and knowledge of CRM systems.Education:Bachelor's degree in any field is preferred.If you are a people-person with a passion for delivering outstanding customer service and have the necessary skills and experience to drive sales and upselling in a chat environment, we encourage you to apply for this exciting opportunity.FOR MORE DETAILS CONTACT NUMBER -7387284133EMAIL-Harshita.Raut.C@eclerx.com

Job Description: Inbound Chat Analyst As a Customer Care Executive for the Inbound US Chat Process with a focus on Sales and Upselling, you will be responsible for delivering outstanding customer service to customers in the United States and also selling products and services to increase revenue. You will be the first point of contact for customers who reach out via chat with inquiries, and your primary goal will be to ensure that their needs are addressed, their questions are answered, and their interest in purchasing products and services is captured.Key Responsibilities:Responding to incoming chats from customers in a professional and courteous manner.Engaging customers in conversation to understand their needs and concerns, and to provide accurate and timely information about products and services, pricing, and promotions.Proactively seeking opportunities to upsell and cross-sell products and services to customers.Handling customer objections and concerns with empathy and professionalism, and working to address them to close the sale.Documenting all customer interactions and details of inquiries, issues, and sales in the company's CRM system.Meeting or exceeding individual and team sales targets.Maintaining a high level of knowledge about the company's products and services, as well as industry trends and best practices.Requirements:Excellent written communication skills in English.Previous experience in a customer service and sales role, preferably in a chat or online environment.Ability to multitask, prioritize, and manage time effectively.Strong problem-solving skills and the ability to think on your feet.Comfortable working in a fast-paced environment.Flexibility to work in rotational shifts, including evenings, weekends, and holidays.Familiarity with basic computer skills and knowledge of CRM systems.Education:Bachelor's degree in any field is preferred.If you are a people-person with a passion for delivering outstanding customer service and have the necessary skills and experience to drive sales and upselling in a chat environment, we encourage you to apply for this exciting opportunity.For more detailsEmail- Neha.Kadam01.c@eclerx.comContact Number -7499639896

Job Title: Employee Service Representative(Tele-calling)Location: Mumbai - AiroliDesignation: RetainerJob Type: Contract 6 monthsPlease share your resume on farheen.chabru.c@eClerx.com .Job Description:We are seeking a highly motivated and skilled employee Service Representative to join our team. The ideal candidate will have a minimum of 1 year of experience in a call centre environment, excellent communication skills, and the ability to influence and persuade employees effectively. Basic knowledge of Microsoft Excel is also required.Key Responsibilities:Handle outbound calls professionally and courteously.Inform employees about upcoming training opportunity.Use persuasive communication skills to influence employees and achieve desired outcomes.Maintain accurate and detailed records of employee interactions in an Excel sheet.Utilize basic Excel skills to manage and analyze data, generate reports, and track performance metrics.Collaborate with team members and other departments to address employee needs and improve processes.Meet or exceed performance targets, including call handling time, employee satisfaction scores, and engagement goals.Requirements:Excellent verbal and written communication skills.Strong influencing and persuasion abilities.Basic knowledge of Microsoft Excel (data entry, basic formulas, and generating reports).High level of professionalism and a positive attitude.Ability to multitask and manage time effectively in a fast-paced environment.Strong problem-solving skills and attention to detail.Flexibility to work in shifts, including evenings and weekends,( if required.)

eClerx is hiring for RecruiterWe are seeking an experienced Recruiter with a strong background in volume hiring to join our team.Details:Job location: Navi MumbaiExperience: 1- 3 yearsNotice period : immediate - 15 daysKey Responsibilities:Experience in volume hiring.Source, screen, and interview candidates.Build and maintain a pipeline of qualified candidates.Meet recruitment targets and deadlines.Strong knowledge of recruitment processes and tools like Naukri & LinkedIn.**Interested candidates can share their resumes on Yogita.Mondhwani.C@eclerx.com**

Job Description:As a Customer Care Executive for the Inbound US Voice Process with a focus you will be responsible for delivering outstanding customer service to customers in the United States and also selling products and services to increase revenue. You will be the first point of contact for customers who call in with inquiries, and your primary goal will be to ensure that their needs are addressed, their questions are answered, and their interest in purchasing products and services is captured.Key Responsibilities:Answering incoming calls from customers in a professional and courteous manner.Listening actively to customers and asking probing questions to fully understand their needs and concerns.Providing accurate and timely information to customers about products and services, pricing, and promotions, while actively seeking opportunities to upsell.Handling customer objections and concerns with empathy and professionalism, and working to address them to close the sale.Documenting all customer interactions and details of inquiries, issues, and sales in the company's CRM system.Meeting or exceeding individual and team sales targets.Maintaining a high level of knowledge about the company's products and services, as well as industry trends and best practices.Requirements:Excellent verbal and written communication skills in English.Previous experience in a customer service and sales role, preferably in a call center environment.Ability to multitask, prioritize, and manage time effectively.Strong problem-solving skills and the ability to think on your feet.Comfortable working in a fast-paced environment.Flexibility to work in rotational shifts, including evenings, weekends, and holidays.Familiarity with basic computer skills and knowledge of CRM systems.Education:High school diploma or equivalent required.Bachelor's degree in any field is preferred.If you are a people-person with a passion for delivering outstanding customer service and have the necessary skills and experience to drive sales and upselling, we encourage you to apply for this exciting opportunity.Directly share your resume at - 8219370026

Hi Candidate Designation;Analyst: Voice/ Chat Process.Majorly involves technical assistance and customer service.Analyze customer needs and recommend appropriate solutions.Ensure high levels of customer satisfaction through excellent service.(Directly Share your resume at 8219370026 / Gautam.Patiyal@eclerx.com)Preferred candidate profile Graduation is must.Fresher/ experienced both can apply.Must have good English communication skills.5 Days working with two days rotational offs/9 hours shift -8 hours working.Flexible to work in US shift timings/ Night ShiftsPerks and benefits Cabs for all employees (Girls/ Boys).Free Medical Insurance of Rs. 1 Lakh - Cashless treatment in 50+ hospitals in Tricity.Free 24*7 MEDICAL HELPLINE for all employees.Remuneration up to 2.42 LPA to 3.24 LPA + Additional night shift allowance. Thanks & Regards,Gautam PatiyaleClerx Service Limited(Website - http://eClerx.com/)Contact No : (8219370026)

Exciting career opportunity at eClerx for Graduates & Postgraduates! We are conducting a Walk-In Drive at eClerx on 22nd Feb 2025 (Saturday) at eClerx for Financial Analyst Investment banking - Pune Years of experience required : 0 -2 years (any experience/work background is accepted)*Should be fine to start their careers as freshers into Investment banking operations* Any Graduate or Post Grad (BBA/B.com/BAF/BBM/BMS/M.com/MBA/PGDM/M.tech/BE/B.tech)of passing out year 2020/2021/2022/2023/2024 can apply for the position of Apprentice/Analysts Investment banking with eClerx. Date: 22nd Feb 2025 (Saturday)Position: Financial Apprentice/AnalystVenue: Block 01, Phase-II, Quadron Business Park,Rajiv Gandhi Infotech Park, Hinjewadi, Pune 411057 Shifts : APAC (6.00AM- 3.00PM) , EMEA (1.00 - 10.00 PM) & NAM (6.30 - 3.30 PM) Notice period: Immediate Joining for 2020/2021/2022/2023 pass out students who have completed their graduation & Candidates who will be passing in 2024 (Joining will be post the final mark sheets in place) What You'll Do:**- Working on investment banking & Trade operations (Middle & back office) for financial institutions- Preparation of reports using MS Excel- Handling different stages of client/product life cycle across stages- Working on other capital market operational tasks other than Trade Life-cycle support Who We're Looking For:**- Any PG/Fresh Graduate / Under Graduate passing out in 2020/2021/2022/2023 and eager to start their careers in Invest Banking & Trade life cycle- Strong communications skills with basic Excel skills required.- Should have basic knowledge of finance, trade life cycle, investment banking, and derivatives Please come prepared on the below topics: About eClerxFinance & Accounting - DefinitionDerivatives - DefinitionTypes of DerivativesGlobal KYC in Investment Banking - definition & idea about the strcutureAnti money laundering - basic principlesDifference between a future and forward contract/difference between a put and call optionTrade life cycle - basic structure3 Golden rules of accountingWhat is Capital markets?Primary and Secondary marketWhat is Investment bankingWhat is assets? Types of assets?You can show the following job post at the gate to have a smooth entry into the premises.

HRBP Retainer - PuneDesignation : Retainer ( 1 Yr Contractual) Shift 10:30 AM to 7:30 PMWork Days Mon to Fri ( 5 Days Working)Location Pune-Hinjewadi Phase 2 Please note that this role will be contract for 1 year, depending upon your performance the contract period will be extendedInterview Process - L1 Round Virtual , L2 Round - F2F from Pune OfficeCTC - Between 20 to 32k with 10% TDS deduction includedExpertise - In HR ops / Hr generalist / HR Executive / HRBP / HR payroll / HRMandatory skill to have - Excellent proficiency in MS Excel & Excellent communication skillsInterested one can share there resume on - Farheen.Chabru.C@eclerx.com Role & responsibilities:Work closely with the Program Leader and other senior managers in the program to ensure a balance in HR & Ops communication and that Company policies are adhered to in the ProgramOversee the 90-Day On-boarding program.Ensure that the employees in the Program attend KM trainings programsConduct sessions to explain the concept of Performance Appraisals in the Organization.Help new managers with evaluating their subordinates.Conduct exit interviews of A/SAs within timelinesTimely closure of PIP cases for A-SAsCarry out the HIPO development and Career discussion programs for the identified group of Analyst/Sr.AnalystsMonitor PIP for bottom performers in the ProgramAttrition management for the Program/processTarget to reduce Grievance Level up to ZERO percent.Plan & organize fun on floor eventsEnsure that all trackers like grievance, PIP, etc., are updated on a real time basis and shared with the Sr. HR BP and other stakeholdersCreate all necessary reports and dashboards required for each program/process areaDrive REWARDS & RECOGNITION in the program to recognize & reward contribution and achievement in order to motivateOrganize MTMs and conduct pulse meetings for A/SA poolClose BG cases for A/SAs in the Program where Insufficiency/discrepancy has been identifiedTracker Updating and ReportingTechnical and Functional Skills:Bachelors Degree with at least 1+ years of experience into HRBP role.Good exposure of performance appraisal, succession planning and stakeholder management.Experience required into employee engagement and connect activities.Good knowledge of excel and experience into preparing various trackers.Strong verbal, written, and interpersonal communication abilities.Strong analytical skills and experience using and presenting data to make decisions.

Hi Candidate,We are hiring for Senior Process Manager (WFM)Location - PuneShift Timings - Flexible (24*7)5 Days working - (Rotational Week Offs)Specialism : WFM in BPO Required Skills and Experience:Demonstrated people management experience. Experience working in the BPO industry including a sound understanding of the issues facing primary care workforce. Demonstrated ability to lead a project including development of business case, program planning, budgeting, implementation and evaluation. Ability to build, develop and sustain positive partnerships and productive working relationships with all levels of stakeholders (internally and externally), with a commitment to customer service. Stakeholder ManagementOversee, manage and monitor Workforce Development activities.In conjunction with the executive management, participate in key stakeholder engagement.Provide strategic direction to program staff to engage stakeholders effectively and develop strong partnerships.WFM Process: ResponsibilitiesShould be able to coordinate with operations Managers and Leads Communicate effectively and close looping with the operations in case of observationsMeet process expectations with high-quality standards and adherence to SLAsRun Operation floor to maintain Key WFM KPIs i.e. Shrinkage, Schedule adherence etc. Please share Cv's on Shilpam.01@eclerx.com or connect on 9999641605.

Role: Senior Process Manager - Training Location - Pune Experience: 12+ Years Role Summary: -Provide Training support, drive process improvements Ability to lead a team, coordinate and drive standardized practices Meet the external & internal quality metrics Strengthen quality management processes/framework to improve quality delivery Adoption of Global processes and practices , to standardization Ensure improved learner experience by standardizing all participant guides, program presentations, facilitator guides, and other collateral material for current Internal training programs. Lead Governance & performance reviews for areas driven by Training team Strong interpersonal skills to manage client expectations/engagements... Preferred candidate profile Experience in handling international clients (US clients)Should have managed multiple batches parallel (Voice LOB)Excellent communication skills (both verbal and written)Analytical Thinking and Problem SolvingKnowledge of MS Excel, MS Word, MS PowerPoint and MS VisioWilling to take charge and initiative as per business requirements The candidate should be aware of various learning methodologies which would help the candidate in handling different types of learnersCandidate should have knowledge about methodologies used for designing content Candidate should be aware of methodologies to check knowledge retention and evaluate overall Interested Candidates Kindly share your resume on Sushmita.Gaikwad01@eclerx.com Thanks & Regards,Sushmita GaikwadContact No : 8788486610Associate Process Manager HR RecruitmenteClerx Service Limited

Job Description: Inbound Chat Analyst As a Customer Care Executive for the Inbound US Chat Process with a focus on Sales and Upselling, you will be responsible for delivering outstanding customer service to customers in the United States and also selling products and services to increase revenue. You will be the first point of contact for customers who reach out via chat with inquiries, and your primary goal will be to ensure that their needs are addressed, their questions are answered, and their interest in purchasing products and services is captured.Key Responsibilities:Responding to incoming chats from customers in a professional and courteous manner.Engaging customers in conversation to understand their needs and concerns, and to provide accurate and timely information about products and services, pricing, and promotions.Proactively seeking opportunities to upsell and cross-sell products and services to customers.Handling customer objections and concerns with empathy and professionalism, and working to address them to close the sale.Documenting all customer interactions and details of inquiries, issues, and sales in the company's CRM system.Meeting or exceeding individual and team sales targets.Maintaining a high level of knowledge about the company's products and services, as well as industry trends and best practices.Requirements:Excellent written communication skills in English.Previous experience in a customer service and sales role, preferably in a chat or online environment.Ability to multitask, prioritize, and manage time effectively.Strong problem-solving skills and the ability to think on your feet.Comfortable working in a fast-paced environment.Flexibility to work in rotational shifts, including evenings, weekends, and holidays.Familiarity with basic computer skills and knowledge of CRM systems.Education:Bachelor's degree in any field is preferred.If you are a people-person with a passion for delivering outstanding customer service and have the necessary skills and experience to drive sales and upselling in a chat environment, we encourage you to apply for this exciting opportunity.For more detailsEmail-Harshita.raut.c@eclerx.comContact Number -7387284133Email-Prajakta.shinde02.c@eclerx.comContact Number -7020454609

Designation - Retainer Job Description for Onboarding (Mumbai & Pune)Managing the end to end onboarding process, ensuring a great experience for new employees and a smooth start into their roles Virtual & Physical Auditing data and setting up employee profiles in internal HR systems and ensuring compliance with all processesMaintaining & updating different HR-Op reports.Carrying out different activities related to pre & post Onboarding.Employee query resolution on the HR portalEnsuring timely initiation of BGV as per clientsMust Have:Work experience in HR OnboardingGood Communication Skill (Verbal and Written), Quick Learner Proficiency in Microsoft Office/Powerpoint/ ExcelJob Description for LNA Executive (Mumbai)Handling leave and attendance queriesEnd to end responsible for managing payroll inputs (Attendance and Leave) and managing queries of employees on leave and attendanceMaintaining and publishing data as per business requirementMust Have:Relevant Work experience Good Communication Skill (Verbal and Written), Quick Learner and Team handling experienceProficiency in Microsoft Office/Powerpoint/ Excel Shift Timings - 10 am to 6pm / 11 am to 7 pm Notice Period required - Immediate to 30 Days No. of working days - 5 days working Education- Masters in Business/ Graduate

Designation: Retainer (HR Operations)Contract Duration: 1 years Working mode: WFO - Monday to Friday Role & responsibilities:Conducting Pre Onboarding Documentation Check before releasing Offer & Releasing offers Manually and through Oracle System.Conducting Onboarding & Documentation Session the date of joining- Virtually & Physically.Complete Pre Onboarding & Onboarding formalities in Oracle system for new joinersCo-ordination required between candidates & the internal stakeholders.Maintaining & updating different HR-OPS reports.Closing of different requests raised by employee on internal portal.Flexible to stretch the working hours whenever needed to Conduct Onboarding sessions for new joiners or to extend offers.Complete onboarding formalities in Oracle system for new joiners.Carrying out different activities related to pre & post Onboarding.Query Resolution-HR ToolQualification and skills required:Any Graduate / PGAbility to work independently yet remain an active member of a collaborative teamStrong verbal, written, and interpersonal communication abilities.Strong analytical skills and experience using and presenting data to make decisions. (Excel)Strong instructional design skills, including evaluation methodologies; experience with global design. Shift Timings - 10 am to 6pm / 11 am to 7 pm Notice Period required - Immediate to 30 Days Education- Masters in Business/ Graduate

The candidate must possess in-depth functional knowledge of the process area and apply it to operational scenarios to provide effective solutions. He/she must be able to identify discrepancies and propose optimal solutions by using a logical, systematic, and sequential methodology. It is vital to be open-minded towards inputs and views from team members and to effectively lead, control, and motivate groups towards company objects. Additionally, he/she must be self-directed, proactive, and seize every opportunity to meet internal and external customer needs and achieve customer satisfaction by effectively auditing processes, implementing best practices and process improvements, and utilizing the frameworks and tools available. Goals and thoughts must be clearly and concisely articulated and conveyed, verbally and in writing, to clients, colleagues, subordinates, and supervisors.Senior Process Manager Role and responsibilities:Ability to execute and manage product large scale data transformation projects Delivering product data categorization, enrichment, PIM re-platforming (non-technical) projects-preferably from e-commerce projects would be plus.Ensure delivery of Client KPIs including day to day service levels, customer experience, quality measures and compliance measuresTo proactively maintain regular engagement with key client contacts in line with client expectationsExecute a well-defined Communication and Engagement model in place to ensure the teams understand the performance of our businessStakeholder management Regular governance calls with onshore (APJ / EMEA / US) clientsBuilding domain expertise within the teamSetting and reviewing Quality performance standardsBuilding audit checklists and quality control measuresManaging team of people and performance management of team membersIdea generation: Creating innovative ways to increase both productivity and qualitySetting and reviewing of organizational / productivity objectives in line with the commercial contractResponsible for Business ContinuityMIS ReportingQualifications and Education Requirements:Basic: - BE. In Mechanical/Electrical/Electronics with 8+ years of experience Preferred: - Experience in handling Master Data Management, Product data management/enrichment projects in any of the following industry domains - MRO, Core Electrical & Electronics, Plumbing, HVAC, Power Tools, Consumer Electronics, Office Stationary and PET products.Salary: Best as per the industry standardsLocation: MumbaiShifts: EMEA- 5 days working.Essential Skills:Experience in handling PIM taxonomy, product data modelling, product categorization, product content enrichment, digital assets sourcing projectsFamiliarity with BMECat electronic product catalogues, and industry standard classification systems ETIM, eClass, UNSPSC, etc.Working knowledge of PIM platforms - STEP Stibo, Informatica Product 360, Riversand, IBM WebSphere Commerce (WCS), etc.Excellent communication skills verbal, written, etc.Ability to work independently with minimal supervision as a self-starterStrong skills in reporting and presentation of key business informationExperienced in managing mid-size (6-8) multi-site /Multi skilled teamsStrong organizational skillsExcellent in analytical thinking and problem solving.Interested candidates can mail their resume to vivek.gopal@eclerx.com or can call on 9773307354.Thanks,Vivek GopalProcess Manager-Recruitment

Job descriptionDesignation: Retainer (HR Operations)Contract Duration: 1 yearWorking mode: WFO - Monday to FridayOffice Location - Block 1, LG, 1st, 2nd, 3rd Floor, Wing A & 4th Floor, Wing A & B, Quadron Business Park, Rajiv Gandhi Infotech Park, Hinjewadi Phase 2, Pune - 411057. Shift - General - 10 am to 6pmWork Days - Mon to Fri Required NP- Immediate JoinersEducation- Business studies - MBA Please share your resume on farheen.chabru.c@eClerx.com Role & responsibilities:Conducting Pre Onboarding Documentation Check before releasing Offer & Releasing offers Manually and through Oracle System.Conducting Onboarding & Documentation Session the date of joining- Virtually & Physically.Complete Pre Onboarding & Onboarding formalities in Oracle system for new joinersCo-ordination required between candidates & the internal stakeholders.Maintaining & updating different HR-OPS reports.Closing of different requests raised by employee on internal portal.Flexible to stretch the working hours whenever needed to Conduct Onboarding sessions for new joiners or to extend offers.Complete onboarding formalities in Oracle system for new joiners.Carrying out different activities related to pre & post Onboarding.Query Resolution-HR ToolQualification and skills required:Any Graduate / PGAbility to work independently yet remain an active member of a collaborative teamStrong verbal, written, and interpersonal communication abilities.Strong analytical skills and experience using and presenting data to make decisions. (Excel)Strong instructional design skills, including evaluation methodologies; experience with global design.

Accounts Receivable - Associate Process Manager - MumbaiPositions Details - Designation - APM Location - Navi Mummbai Exp required - 3+ Years Shift - Day shift ( During the month start for a week shift will start in the late evening as per the workload and client's requirement Location - Building # 11, 4th- 6th Floors, K Raheja Mindspace, Plot #3 TTC Industrial Area, Thane Belapur Road, Airoli, Navi Mumbai 400708, Navi Mumbai - 400708 Skills mandatory - Accounts Receivable, Audit & Accounting, invoice & Billing -manually, Corporate finance , Good to have Client facing role exp Please share your resume on farheen.chabru.c@eClerx.comRole and Responsibilities:Preparation of Client invoices on monthly basis.Coordinating with internal operations team to get required data for Invoice Preparation.Communicating with onsite managers to get required data and approvals for invoice preparation.Follow up with clients for timely receipt of payments.Account Receivables.Preparing AR report on weekly basis.Providing required WIP data and reports on monthly basis for preparation of Oracle Financials.Managing statutory and internal auditors queries.Good MS excel and MS word skillsPrimary External InteractionsRequired skills:3+ years of invoice creation, submission and interaction with global clients and onsite managers of BPO/KPO/IT/ITES companies Knowledge of MS Word, Excel, internet, Access is essentialGood knowledge of Oracle financial accountingVery good communication skills

We are seeking a talented and experienced Java Architect with expertise in SQL, Microservices, Springboot, and React / Angular to join our dynamic team. As a Java Architect, you will play a key role in designing and developing innovative software solutions using Java technologies, while also leveraging your skills in SQL and React / Angular to create robust and scalable applications.Responsibilities:Designing and architecting complex software solutions using Java technologies, ensuring scalability, performance, and reliability.Leading and mentoring development teams in implementing best practices and coding standards.Collaborating with stakeholders to gather and analyze requirements, and translate them into technical specifications.Developing and maintaining backend services and APIs using Java, SQL, and Apache Spark.Designing and developing user interfaces using React to create intuitive and responsive web applications.Optimizing SQL queries and database performance for efficient data retrieval and manipulation.Integrating third-party libraries and APIs to enhance application functionality.Conducting code reviews and providing constructive feedback to ensure code quality and maintainability.Troubleshooting and debugging issues in production environments, and providing timely resolutions.Staying updated with emerging technologies and trends in software development, and evaluating their potential impact on our projects.Requirements:Bachelor's degree in Computer Science, Engineering, or related field.Proven experience as a Java Architect or similar role, with a strong background in Java development.Proficiency in SQL programming and database management, with experience in optimizing database performance.Solid understanding of frontend development principles, with proficiency in React.js, Angular and related technologies.Strong problem-solving skills and attention to detail.Excellent communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams.Prior experience in Agile development methodologies is a plus.If interested, share your updated CV at nainy.sood@eclerx.com with below details -Current CTCExpected CTCNotice Period Open for Work from Office

Designation: Analyst(Directly share your resume on - 8219370026)Shift Time : 9 hours/day including 1 hour breakWorking Days : 5 days per week(Our jobs require currently only to work from office and not work from home)International Voice and Chat Process Graduate Fresher or experiencedGood verbal & written communications skillsNight shift allowance up to INR 3,000Cab Facilities for Male and Female both. Required Candidate profile -Excellent verbal communication skills in English.- Fresher's/experienced - Professional in conduct/behavior, appearance and communication- Reliability in terms of attendance and timing- Flexible for 24x7 shifts- Should be fully vaccinated- Should not have any commitments part time courses, regular studies tuitions, etc. that hamper work performance.

eClerx is hiring a Product Data Management Analyst who will work within our Product Data Management team to help our customers enhance online product data quality for Electrical, Mechanical & Electronics products. It will also involve creating technical specifications and product descriptions for online presentation. The candidate will also be working on consultancy projects on redesigning e-commerce customers website taxonomy and navigation.The ideal candidate must possess strong communication skills, with an ability to listen and comprehend information and share it with all the key stakeholders, highlighting opportunities for improvement and concerns, if any. He/she must be able to work collaboratively with teams to execute tasks within defined timeframes while maintaining high-quality standards and superior service levels. The ability to take proactive actions and willingness to take up responsibility beyond the assigned work area is a plus.Apprentice_Analyst Roles and responsibilities:Data enrichment/gap fill, standardization, normalization, and categorization of online and offline product data via research through different sources like internet, specific websites, database, etc.Data quality check and correctionData profiling and reporting (basic)Email communication with the client on request acknowledgment, project status and response on queriesHelp customers in enhancing their product data quality (electrical, mechanical, electronics) from the technical specification and description perspectiveProvide technical consulting to the customer category managers around the industry best practices of product data enhancementTechnical and Functional Skills:Bachelors Degree in Engineering from Electrical, Mechanical OR Electronics streamExcellent technical knowledge of engineering products (Pumps, motors, HVAC, Plumbing, etc.) and technical specificationsIntermediate knowledge of MS Office/Internet.

Job Description- Inbound US Voice ProcessAs a Customer Care Executive for the Inbound US Voice Process, you will be responsible for delivering outstanding customer service to customers in the United States and also selling products and services to increase revenue. You will be the first point of contact for customers who call in with inquiries, and your primary goal will be to ensure that their needs are addressed, their questions are answered, and their interest in purchasing products and services is captured.Key Responsibilities:Answering incoming calls from customers in a professional and courteous manner.Listening actively to customers and asking probing questions to fully understand their needs and concerns.Providing accurate and timely information to customers about products and services, pricing, and promotions, while actively seeking opportunities to upsell.Handling customer objections and concerns with empathy and professionalism, and working to address them to close the sale.Documenting all customer interactions and details of inquiries, issues, and sales in the company's CRM system.Meeting or exceeding individual and team sales targets.Maintaining a high level of knowledge about the company's products and services, as well as industry trends and best practices.Requirements:Excellent verbal and written communication skills in English.Previous experience in a customer service and sales role, preferably in a call center environment.Ability to multitask, prioritize, and manage time effectively.Strong problem-solving skills and the ability to think on your feet.Comfortable working in a fast-paced environment.Flexibility to work in rotational shifts, including evenings, weekends, and holidays.Familiarity with basic computer skills and knowledge of CRM systems.Education:High school diploma (12+3 years diploma) or equivalent required.Bachelor's degree experienced or fresher in any field is preferred.Undergraduate with minimum 6 months of BPO ExperienceIf you are a people-person with a passion for delivering outstanding customer service and have the necessary skills and experience, we encourage you to apply for this exciting opportunity.Directly share your resume on - 8219370026

Job descriptionDesignation: Retainer (HR Operations)Contract Duration: 1 yearWorking mode: WFO - Monday to FridayOffice Location - Block 1, LG, 1st, 2nd, 3rd Floor, Wing A & 4th Floor, Wing A & B, Quadron Business Park, Rajiv Gandhi Infotech Park, Hinjewadi Phase 2, Pune - 411057.Shift - General - 10 am to 6pmWork Days - Mon to FriRequired NP- Immediate JoinersEducation- Business studies - MBACTC Per Month - 17-20k Gross including 10% TDS deduction Please share your resume on farheen.chabru.c@eClerx.com with below asked details - Candidate Name Total Exp Relevant ExpCurrent Org Current Loc Preferred LocCurrent CTC per month in hand Expected CTC per month in hand Notice Period QualificationRole & responsibilities:Conducting Pre OnbPre-Onboardingoarding Documentation Check before releasing Offer & Releasing offers Manually and through Oracle System.Conducting Onboarding & Documentation Session the date of joining- Virtually & Physically.Complete Pre Onboarding & Onboarding formalities in Oracle system for new joinersCo-ordination required between candidates & the internal stakeholders.Maintaining & updating different HR-OPS reports.Closing of different requests raised by employee on internal portal.Flexible to stretch the working hours whenever needed to Conduct Onboarding sessions for new joiners or to extend offers.Complete onboarding formalities in Oracle system for new joiners.Carrying out different activities related to pre & post Onboarding.Query Resolution-HR ToolQualification and skills required:Any Graduate / PGAbility to work independently yet remain an active member of a collaborative teamStrong verbal, written, and interpersonal communication abilities.Strong analytical skills and experience using and presenting data to make decisions. (Excel)Strong instructional design skills, including evaluation methodologies; experience with global design.

Designation - Retainer - Designation: Retainer (Learning & Development and onboarding specialist)Contract Duration: 1 yearWorking mode: WFO - Monday to FridayOffice Location - Block 1, LG, 1st, 2nd, 3rd Floor, Wing A & 4th Floor, Wing A & B, Quadron Business Park, Rajiv Gandhi Infotech Park, Hinjewadi Phase 2, Pune - 411057.Shift - General - 10 am to 6 pmWork Days - Mon to FriRequired NP- Immediate JoinersEducation- Business studies - MBA Please share your resume on farheen.chabru.c@eClerx.com Job Description for Onboarding (Pune)Managing the end to end onboarding process, ensuring a great experience for new employees and a smooth start into their roles Virtual & PhysicalAuditing data and setting up employee profiles in internal HR systems and ensuring compliance with all processesMaintaining & updating different HR-Op reports.Carrying out different activities related to pre & post Onboarding.Employee query resolution on the HR portalEnsuring timely initiation of BGV as per clientsMust Have:Work experience in HR OnboardingGood Communication Skill (Verbal and Written), Quick LearnerProficiency in Microsoft Office/Powerpoint/ ExcelJob Description for LNA Executive (Mumbai)Handling leave and attendance queriesEnd to end responsible for managing payroll inputs (Attendance and Leave) and managing queries of employees on leave and attendanceMaintaining and publishing data as per business requirementMust Have:Relevant Work experienceGood Communication Skill (Verbal and Written), Quick Learner and Team handling experienceProficiency in Microsoft Office/Powerpoint/ Excel

Retainer HRBP Mumbai eClerxDesignation: RetainerShift timing: 10 to 7Location: Pune HinjewadiWorking mode: WFO - Monday to FridayExpertise - In HR ops / Hr generalist / HR Executive / HRBP / HR payroll / HRYears of exp required - 1 to 3 YearsContract Duration - 1 YearsMandatory skill to have - Excellent proficiency in MS Excel & Excellent communication skillsCTC Per Month - 17-20k Gross including 10% TDS deduction Please share your resume on farheen.chabru.c@eClerx.com with the asked details -Current Location -Preferred Location -Official Notice Period-Current CTC Per month in hand -Expected per month CTC -Please Note - that this role will be contract for 1 Year, depending upon your performance the contract period will be extended

The candidate must possess in-depth functional knowledge of HR processes and apply it to operational scenarios to provide effective solutions. He/she must be able to identify discrepancies and propose optimal solutions by using a logical, systematic, and sequential methodology. It is vital to be open-minded towards inputs and views from team members and to effectively lead, control, and motivate groups towards companys vision. Additionally, the candidate must be self-directed, proactive and seize every opportunity to meet internal and external customer needs and achieve customer satisfaction by effectively auditing processes, implementing best people practices and process improvements, and utilizing the frameworks and tools available. Goals and thoughts must be clearly and concisely articulated and conveyed, verbally and in writing, to clients, colleagues, subordinates, and supervisors. The candidate should act as a change agent, acting as a catalyst to drive vertical/org. level changes.Business HR Process Manager Roles and Responsibilities Work closely with the Program Leader and other senior managers in the program to ensure a balance in HR & Ops communication and that company policies are adhered to, in the programWork closely with Business on calibration process for performance management systemUnderstand employee pulse, escalate to appropriate levels & ensure end to end resolutionInvestigate and close any conduct related violation and take necessary disciplinary action wherever requiredMonitor & govern Performance Coaching & Improvement process for bottom performers in the programCarry out career and capability development programs for identified group of A-PM poolAttrition management for the program/processTarget Fostering an ecosystem of quick turn around for grievances while endeavouring to reduce the quantum graduallyHR Reach outConnect one-on-one with Analyst- Manager pool during the pulse checkGovern leadership connects for the programOversee the 90-Day on-boarding & assimilation program for Analyst -Manager pool in the programCoach employees for them to invest in their capability buildingPerformance Appraisal and Career PlanningConduct sessions to educate employees on Performance Management SystemEnsure goal-setting activities getting carried out between the managers and their direct reports basis defined timelinesGuide & sensitize managers with evaluation processClose appraisal calibration with BusinessHR Ops ComplianceConduct exit interviews of Analyst-Process Manager within timelinesTimely closure of Bottom QuartileClose Back Ground verification cases of Analyst-Process Manager in the Program where Insufficiency/discrepancy has been identifiedTracker Updating and ReportingEnsure that all trackers including pulse, disciplinary (conduct and performance) are updated promptly and further shared with the Sr. HR BP and other stakeholdersCreate all necessary reports and dashboards required for each program/process areaDrive REWARDS & RECOGNITION in the program to recognize & reward contribution and achievement to motivate higher performance levelsMinimum QualificationsGraduate + MBAOverall experience of 3 - 5 years and should have at least 3 years of experience working in a Business Partnering role in a KPO/IT or ITES Industry Shift Timings - 11:30 am to 8:30 pm Notice Period required - 45 to 60 Days at max