498 Ebs Jobs - Page 13

We're seeking an experienced Azure and AWS Architect with a strong background in designing and implementing cloud infrastructure and automation services. The ideal candidate will have hands-on experience with Azure and AWS, as well as a deep understanding of SAP technologies and integration points with cloud services. Additionally, the candidate should have experience in cloud migration and operations capabilities, with relevant Microsoft and AWS certifications. Required Qualifications: - Bachelor's degree or higher in Computer Science, Information Systems, Engineering, Mathematics, or a related field - Minimum 10 years of infrastructure exp with at least 5 years of cloud architect experience - Hands-on experience with Azure and AWS, including creating EC2, EBS, and infrastructure using Terraform, Ansible, or Azure CLI - Detailed understanding of Azure and AWS security features, including audit and compliance - Experience with cloud migration, including developing detailed migration plans and executing migration activities - Strong understanding of Unix/Linux OS, Bash scripting, and IP networking - Azure Certification (Azure Certified Solution Associate/Professional) and/or AWS Cloud Certification (Architect/Professional) - Proficiency in SAP Basis administration and relevant technologies - Good understanding of SAP/DB components - Experience in cloud operations, including monitoring, logging, and incident management Desired Qualifications: - Programming skills in languages such as Java, Python, Scala, or Kotlin - Experience with distributed cross-platform applications, orchestration, and security - Azure/GCP certification - Experience with cloud cost optimization and management - Experience with containerization (Docker, Kubernetes) - Experience with DevOps tools (Jenkins, GitLab CI/CD)pipelines - Experience with agile project management methodologies (Scrum, Kanban) Key Responsibilities: - Design and implement cloud infrastructure and automation services on Azure and AWS - Develop and execute cloud migration plans, including resource allocation, timelines, and dependencies - Collaborate with technical teams and stakeholders to ensure successful cloud migrations - Ensure compliance with cloud security and audit requirements - Develop and maintain technical documentation for cloud infrastructure and services - Provide operational support for cloud-based systems, including monitoring, logging, and incident management Nice to Have: - Experience with cloud-based disaster recovery and business continuity planning - Experience with cloud-based security and compliance frameworks (e.g. HIPAA, PCI-DSS) - Experience with cloud-based data analytics and machine learning services (e.g. Azure Machine Learning, Amazon SageMaker)

TCS is conducting Face to Face interview on 28th June in TCS Kolkata Office for Oracle EBS technical Consultant Job Role: Oracle EBS technical Consultant Job Experience: 4 to 12 Years Interview Location: TCS Kolkata Office Interview Mode: Face to Face Interview Interview Date: 28th June, 2025 Venue: Tata Consultancy Services, Gitanjali Park, International Finalcial Hub(CBD), Newtown, Kolkata, Chakpachuria, West Bengal 700156 What we are looking for: Must Have: Worked on Development as well as Customization of Reports, XML Reports and SQL & PL/SQL - Developed Interface/Conversions,Oracle Alerts, Reports, Procedures, etc. Developed Interface, Oracle Alerts, Reports, Procedures, etc. Experience on Oracle Apps Technical PTP, O2C, Oracle Inventory . Strong domain knowledge of Supply chain modules especially Oracle SCM in R12 (Oracle Purchasing, Order management, Oracle Inventory) Good to Have: Experience of 2-3 full life cycle implementation/support in Oracle Ebs Finance R12. Ability to interact at all levels of clients' organizations. Strong verbal, written, and interpersonal communication skills. Good Customer management skills Should have progressing skills in Business Analysis, Business Knowledge, Architecture Knowledge, and Technical Solution Design on Oracle Finance area. Qualification: 15 years of full time education.

Please find the job description Experience: 3-6 Years Location: Chennai / Salem Notice Period: Immediate Job Description: Should have 2+yrs of experience in Oracle EBS base version installation and configuration Version R12.1 & R12.2 Oracle RAC DBA Experience must. Perform Database and application tuning along with Performance monitoring. Develop & Deploy Cloning, patching and upgrade strategies. Implementation of new module in EBS. Understanding of Oracle EBS software and technologies in a large, complex environment. Demonstrated ability to handle projects, meet deadlines and adapt to changing priorities. Define and implement database best practices. Must worked in couple of rollouts and upgrade projects. Should not have travel constraint.

Looking for Oracle Consultants in any one of the following Oracle EBS Finance Techno Functional Oracle EBS SCM Techno Functional Oracle HCM Oracle Integration Cloud Oracle CPQ Oracle Fusion Finance Oracle Fusion SCM Oracle Apps

SCM EBS Consultant with experience of PO,OM modules. with minimum of 5+years Career Level - IC2 -to work on implementation/upgrade assignments on EBS -Carry out end to end configuration activities on the SCM PO /OM modules Career Level - IC2

Business Process Analysis, Requirement Definition , and Solution Design. Studying the user requirements & configuring the above functionality within the Oracle EBS R12. Documentation of the business requirements and solution design. Required Candidate profile Exp in Finance modules like AP , AR , GL , PO. Oracle R12 experience on Finance modules of at least 6 - 7yrs. Providing customer support and coordinating with Oracle Support to resolve issues.

We are seeking a highly skilled and motivated System Ops Engineer with a strong background in computer science or statistics, and at least 5 years of professional experience. The ideal candidate will possess deep expertise in cloud computing (AWS), data engineering, Big Data applications, AI/ML, and SysOps. A strong technical foundation, proactive mindset, and ability to work in a fast-paced environment are essential.. Key Responsibilities. Cloud Expertise:. Proficient in AWS services including EC2, VPC, Lambda, DynamoDB, API Gateway, EBS, S3, IAM, and more.. Design, implement, and maintain scalable, secure, and efficient cloud-based solutions.. Execute optimized configurations for cloud infrastructure and services.. Data Engineering. Develop, construct, test, and maintain data architectures, such as databases and processing systems.. Write efficient Spark and Python code for data processing and manipulation.. Administer and manage multiple ETL applications, ensuring seamless data flow.. Big Data Applications. Lead end-to-end Big Data projects, from design to deployment.. Monitor and optimize Big Data systems for performance, reliability, and scalability.. AI/ML Applications. Hands-on experience developing and deploying AI/ML models, especially in Natural Language Processing (NLP), Computer Vision (CV), and Generative AI (GenAI).. Collaborate with data scientists to productionize ML models and support ongoing model performance tuning.. DevOps And IaaS. Utilize DevOps tools for continuous integration and deployment (CI/CD).. Design and maintain Infrastructure as a Service (IaaS) ensuring scalability, fault-tolerance, and automation.. SysOps Responsibilities. Manage servers and network infrastructure to ensure system availability and security.. Configure and maintain virtual machines and cloud-based system environments.. Monitor system logs, alerts, and performance metrics.. Install and update software packages and apply security patches.. Troubleshoot network connectivity issues and resolve infrastructure problems.. Implement and enforce security policies, protocols, and procedures.. Conduct regular data backups and disaster recovery tests.. Optimize systems for speed, efficiency, and reliability.. Collaborate with IT and development teams to support integration of new systems and applications. Qualifications. Bachelor's degree in Computer Science, Statistics, or a related field.. 5+ years of experience in cloud computing, data engineering, and related technologies.. In-depth knowledge of AWS services and cloud architecture.. Strong programming experience in Spark and Python.. Proven track record in Big Data applications and pipelines.. Applied experience in AI/ML models, particularly in NLP, CV, and GenAI domains.. Skilled in managing and administering ETL tools and workflows.. Experience with DevOps pipelines, CI/CD tools, and cloud automation.. Demonstrated experience with SysOps or cloud infrastructure/system operations.. Show more Show less

Job Summary. Having 12+ Years Over all Experience in Oracle with Combination of Oracle EBS and Fusion 2)End to end experience on at least 2 implementation project and 2 AMS projects on Oracle Cloud ERP as PPM Consultant 3)Being able to independently manage complete Project Costing and Billing 4)Knowledge of all modules within the PPM like Project contracts , project Control etc.. 5)Ability to work with Technical and Integrations Teams 6) Ability to Build OTBI reports 7) Ability to Test on Quarterly Patching 8) Well Versed with all the documentation 9)Very good in verbal and written communications". Show more Show less

Job Description. We are seeking a highly skilled and motivated Cloud Data Engineer with a strong background in computer science or statistics, coupled with at least 5 years of professional experience. The ideal candidate will possess a deep understanding of cloud computing, particularly in AWS, and should have a proven track record in data engineering, Big Data applications, and AI/ML applications.. Responsibilities. Cloud Expertise:. Proficient in AWS services such as EC2, VPC, Lambda, DynamoDB, API Gateway, EBS, S3, IAM, and more.. Design, implement, and maintain scalable cloud-based solutions.. Execute efficient and secure cloud infrastructure configurations.. Data Engineering:. Develop, construct, test, and maintain architectures, such as databases and processing systems.. Utilize coding skills in Spark and Python for data processing and manipulation.. Administer multiple ETL applications to ensure seamless data flow.. Big Data Applications:. Work on end-to-end Big Data application projects, from conception to deployment.. Optimize and troubleshoot Big Data solutions to ensure high performance.. AI/ML Applications:. Experience in developing and deploying AI/ML applications based on NLP, CV, and GenAI.. Collaborate with data scientists to implement machine learning models into production environments.. DevOps and Infrastructure as a Service (IaaS):. Possess knowledge and experience with DevOps applications for continuous integration and deployment.. Set up and maintain infrastructure as a service, ensuring scalability and reliability.. Qualifications. Bachelor’s degree in computer science, Statistics, or a related field.. 5+ years of professional experience in cloud computing, data engineering, and related fields.. Proven expertise in AWS services, with a focus on EC2, VPC, Lambda, DynamoDB, API Gateway, EBS, S3, IAM, etc.. Proficient coding skills in Spark and Python for data processing.. Hands-on experience with Big Data application projects.. Experience in AI/ML applications, particularly in NLP, CV, and GenAI.. Administration experience with multiple ETL applications.. Knowledge and experience with DevOps tools and processes.. Ability to set up and maintain infrastructure as a service.. Soft Skills. Strong analytical and problem-solving skills.. Excellent communication and collaboration abilities.. Ability to work effectively in a fast-paced and dynamic team environment.. Proactive mindset with a commitment to continuous learning and improvement.. Show more Show less

Job Title : Oracle EBS R12 SCM & Discrete WIP Manufacturing Consultant loc : chennai 10 to 15 years of experience with a minimum of three E2E cycle experience in implementing Oracle EBS SCM (PO, Inventory & OM) and Discrete WIP modules

We're Hiring: Oracle Consultants (6 - 11+ Years Experience) | Contract Roles | Work From Office (WFO) Are you an experienced Oracle Consultant - EBS ,Finance, SCM, HCM looking for your next challenge? Join our dynamic team and contribute to exciting projects across various domains. We are hiring for multiple contractual positions with Work From Office (WFO) mode. Requirements: Minimum 6+ years of relevant experience in the relevant Oracle module. Strong domain knowledge and hands-on implementation experience. Excellent communication and problem-solving skills. Availability for Work From Office. Mode of hire: Contractual Location: Hyderabad, Bangalore, Delhi, Ahmadabad, Noida Start Date: Immediate -15 Days Joiners Preferred List of Requirements : 1. Oracle Consultant EBS (Finance, SCM, HCM) Job Description: Implement and support Oracle E-Business Suite modules across Finance, SCM, and HCM domains. Collaborate with business users to gather requirements and deliver scalable solutions. Perform system configurations, testing, and user training. Troubleshoot and resolve functional and technical issues. Contract to Hire (C2H) role | Work from Office / Hybrid | Experience: 6 - 11+ Years 2. Oracle Consultant EBS Job Description: Provide end-to-end support for Oracle EBS modules including implementation, upgrades, and maintenance. Analyze business processes and recommend Oracle EBS solutions. Develop functional specifications and coordinate with technical teams. Ensure compliance with best practices and business standards. Contract to Hire (C2H) role | Work from Office / Hybrid | Experience: 6 - 11+ Years 3. Oracle Consultant Finance Job Description: Specialize in Oracle Financials modules (GL, AP, AR, FA, CM). Conduct requirement analysis, solution design, and implementation. Support month-end and year-end financial closing activities. Work closely with finance teams to streamline processes. Contract to Hire (C2H) role | Work from Office / Hybrid | Experience: 6 - 11+ Years 4. Oracle Consultant SCM Job Description: Implement and support Oracle SCM modules (PO, INV, OM, WMS). Optimize supply chain processes through Oracle solutions. Collaborate with cross-functional teams for seamless integration. Provide training and documentation for end users. Contract to Hire (C2H) role | Work from Office / Hybrid | Experience: 6 - 11+ Years 5. Oracle Consultant HCM Job Description: Deliver solutions using Oracle HCM modules (Core HR, Payroll, OTL). Conduct gap analysis and configure systems to meet HR needs. Support HR operations and ensure data integrity. Participate in testing, training, and deployment activities. Contract to Hire (C2H) role | Work from Office / Hybrid | Experience: 6 - 11+ Years 6. Oracle Consultant Fusion Job Description: Implement Oracle Fusion Cloud applications across Finance, SCM, or HCM. Lead requirement gathering, solution design, and configuration. Ensure data migration and integration with legacy systems. Provide post-implementation support and enhancements. Contract to Hire (C2H) role | Work from Office / Hybrid | Experience: 6 - 11+ Years 7. Oracle Consultant Techno Functional Job Description: Bridge the gap between functional and technical teams in Oracle EBS/Fusion. Develop and customize reports, interfaces, and extensions. Analyze business requirements and translate them into technical solutions. Provide end-to-end support for Oracle applications. Contract to Hire (C2H) role | Work from Office / Hybrid | Experience: 6 - 11+ Years 8. Oracle Integration Cloud Developer Job Description: Design and develop integrations using Oracle Integration Cloud (OIC). Work with REST/SOAP APIs, B2B integrations, and data mapping. Collaborate with functional teams to understand integration needs. Monitor and troubleshoot integration issues. Contract to Hire (C2H) role | Work from Office / Hybrid | Experience: 6 - 11+ Years

Deveop partnerships with key stake hoders in HR to understand the strategic direction, business process, and business needs Shoud be we versed with AGILE / Scrum / Devops. Create technica soutions to meet business requirements Hep Finance business users adopt best practices Exceent Verba & written communication skis. Define user information requirements in Orace E-Business Suite Impement pans to test business and functiona processes Manage Test Scripts that support Orace R12 financia appications Lead technica acceptance testing (Unit, SIT, and QAT) of patches and upgrades Deiver training content to users. Candidate must be ready to work from office daiy and in shifts if required. NO Work From Home aowed Required education Bacheor's Degree Preferred education Master's Degree Required technica and professiona expertise Minimum 5 Years Tota experience impementing, roing out, upgrading and supporting Orace ERP Coud suites whie directy interacting with the cient. Speciay in Coud integrations using ICS, OIC. R12 experience and Coud Fusion experience is a must. Prefer Coud Certified Professionas Shoud be we versed with AIM, OUM and Rapid Impementation Methodoogies of Orace. Good experience as a Software Engineer in the IT industry with strong experience in Anaysis technica Design, and Deveopment of Orace Preferred technica and professiona experience Orace APEX. DBA Skis. Performance Tuning

As a Consutant you wi serve as a cient-facing practitioner who ses, eads and impements expert services utiizing the breadth of IBM's offerings and technoogies. A successfu Consutant is regarded by cients as a trusted business advisor who coaborates to provide innovative soutions used to sove the most chaenging business probems. You wi work deveoping soutions that exce at user experience, stye, performance, reiabiity, and scaabiity to reduce costs and improve profit and sharehoder vaue. Your primary responsibiities incude: Shape soutions within Orace Coud based on key cient requirements foowing Agie methodoogy. Configure and test appications to check that it meets business requirements. Work under a continued improvement cuture, chaenging ideas and finding soutions to probems. Design and deveopment of process management in panning. Years of Experience must be between 4 to 8 Years. Good and Effective Communication ski to understand the requirement and articuate the soution Required education Bacheor's Degree Preferred education Master's Degree Required technica and professiona expertise Shoud have 8-12 Years of experience in Orace EBS R12 Inventory/PTP Lead Have experience in impementing Inventory and Procure to Pay business processes in Orace Shoud have Experience in Orace PTP/Receiving/Inventory modues. OTC Functiona Lead have experience in impementing Order to Cash business processes in Orace Shoud have impementation experience with focus on Orace OTC modues/Shipping Preferred technica and professiona experience Exceent written and verba interpersona skis for coordinating across teams. Having experience in Orace Coud Procurement & WMS is a pus. Must have at east 4 fu ife cyce impementation experience in Inventory/ PTP/ OTC/ Shipping

Modules: Demand management, supply planning, replenishment planning, backlog management and sales and operation Prior experience in Demantra, EBS is an added advantage 5 years is the minimum exp needed Its a Functional role and not technical role At least one implementation project is mandatory Good Communication skill is a must Location - Mumbai, Delhi / NCR, Bengaluru , Kolkata, Chennai, Hyderabad, Ahmedabad, Pune,Remote

Dear Candidate, Please find below job description Role :- Oracle EBS Finance Technical Consultant Location :- PAN INDIA Job Description Understanding of Strong EBS Technical for managing and optimizing the financial aspects of Oracle E-Business Suite (EBS). This includes modules like General Ledger, Accounts Payable, Accounts Receivable, Cash Management, and Fixed Assets, along with sub-modules such as iExpense, FSG, and ADI.Required skills in areas like PL/SQL, database administration, and understanding of Oracle EBS architecture.Need a deep understanding of financial accounting principles, business processes, and best practices within Oracle EBS.Must have good experience in interfaces and conversions.Must have experience to lead the team and good communication skills Kindly share your resume on whatsapp no (+91 8448403677) Regards Divya Grover

Job Description: Oracle EBS knowledge is must API End-to-End Testing. Database knowledge. Familiar with Agile Methodology. Test Automation is plus Understanding of CI/CD. EBS Support Resources : Looking for candidates currently engaged in EBS support work, particularly those with Techno-Functional expertise. Module Knowledge : Strong understanding of Order Management, Procurement, Inventory, and Finance modules. Technical Integration Knowledge : Familiarity with Oracle integrations is essential. Testing Experience : Candidates should be open to a testing role and should have prior experience with testing tools, such as Postman/Restful API T esting.

Role & responsibilities Job Title: Technical Project Manager Job Summary: We are looking for a Technical Project Manager with background in Oracle E-Business Suite (EBS) and Oracle HCM to manage and support our Oracle practice. This role involves overseeing the end-to-end process from intake calls, screening & onboarding new practitioners, managing the resource pool, supporting headcount growth, and other operational processes like timesheet reviews and client invoicing. Key Responsibilities: Oversee day-to-day management of Oracle EBS & HCM resources deployed at the client. Screen and evaluate new candidates for Oracle roles based on project requirements. Collaborate with Sales on intake calls, to identify upcoming needs and drive incremental growth in Oracle resource headcount. Support operational processes including client invoicing, timesheet tracking, and reporting. Act as a liaison between sales and internal delivery teams, ensuring alignment and timely communication. Monitor performance and utilization of Oracle team members, ensuring optimal delivery outcomes. Qualifications: Strong experience as a Technical Project Manager with hands-on knowledge of Oracle EBS and HCM. Proven track record in resource management, recruitment support, and client coordination. Familiarity with invoicing and timesheet systems/processes. Excellent communication, stakeholder engagement, and team leadership skills

JD: Experience level: 9+ years Location: offshore (remote) Job Title: EBS Technical Expert Shift: 2PM-11PM (IST) Budget: 1 LPM Notice: Immediate Contract : 1 Year Location :Remote EBS Technical more hands on developer with hands on experience in coding applications from scratch Good understanding of EBS upstream and downstream integrations, with experience in building ISG services (Integrated SOA gateway) Core EBS Technical developer, strong problem solving approach and ability to develop new code, expert level without guidance

. Oracle Fusion ERP - Finance Functional Consultant - Support Role . Over five years of expertise with the Finance Module of Oracle Fusion ERP

Role & responsibilities Min 5 years of experience with Oracle Fusion ERP, particularly in financial modules (GL, AP, Asset Management, T&E). Strong expertise in PL/SQL, Oracle APIs, and developing OTBI reports. Experience analyzing quarterly Oracle patches and creating detailed test plans for testing in Oracle Fusion ERP. Hands-on experience building integrations using OIC and ATP. Strong troubleshooting, problem-solving, and communication skills. Experience in Offshore Onsite coordination and handoff. TCS Eligibility Criteria: * BSc / BE / B Tech/MCA/M.Sc./MS - Should be Graduated with minimum 3 years of relevant IT-experience post Qualification. * Only Full-Time courses would be considered. * Candidate should not have more than 2 Years of GAP in Career/Education.

Senior Oracle EBS Finance Consultant based Following is the Key skill set : Minimum least 2 full implementation cycle Minimum of 8 years experience. High level technical schema knowledge is a must. Setup AME knowledge is required (GL, AP, AR, FA, CM) setting policies policy cross OUs is a must

Job description We have a vacancy with below details, Role : cash ops UAT Experience -4-8 Notice Period : Immediate Joiners to 45 days Interview Mode : Virtual Work Mode : WFO Shift : 24*7 Role & responsibilities Payments subject matter expert with domain knowledge Sound understanding on Cash products & message types (MT series), MT103, 202, 202COV Message, routing and clearing logics Must have good exposure on ISO formats CBPR+ & HVPS (PACS MX), involvement in ISO migration. Should be well versed with major clearing platforms SWIFT, CHAPS, CHIPS, FEDS, EBA & TGT, MAS, CHATS, FEMA and other MESA countries. Testing experience & generic project management skills are preferred Should possess common understanding about Investigation process and its msg types (CAMT etc.,) Adopt to the new Ways of Working to experiment, innovate and iterate to deliver best in class solutions as part of the Client Journey Immediate Joiner / Notice Period Should be flexible to work in rotational shifts (24*7).

Good SCM Domain skills with EBS implementation experience on the above modules Candidate also should be willing to work in US time zone(up to 10.30pm IST) - based on the need. SCM OM, INV, BOM, WIP, Quality, Discrete Manufacturing consultants Good Costing knowledge will be added advantage

Strong expertise in Oracle SQL and PL/SQL . Experience on the Data Engineering side is highly preferred. ODI,OIC or Informatica Knowledge of Oracle Integration Cloud (OIC) for building integrations is essential. Exposure to either Oracle Fusion Cloud or E-Business Suite (EBS) will be acceptable.

We are looking for a skilled Core Financial Support Specialist with strong expertise in Oracle R12 ERP Financial modules, specifically Accounts Receivable (AR), Accounts Payable (AP), General Ledger (GL), Purchasing (PO), and Fixed Assets (FA). The ideal candidate will be responsible for providing direct support to end-users, troubleshooting system issues, and fostering customer satisfaction by ensuring efficient and effective support. In this role, you will serve as a point of escalation, interface with application vendors, and contribute to problem management and continuous improvement in service delivery. Responsibilities User Support: Provide direct support to users by addressing issues related to system functionality and software applications. Issue Resolution: Troubleshoot and resolve technical incidents and escalate as needed, coordinating with software vendors when required. Customer Satisfaction: Build a customer-centric culture by ensuring quick and effective resolution of issues, fostering confidence among users. Incident and Problem Management: Participate in SLA breach reviews and major incident reviews, helping guide problem management to identify corrective actions for repeat issues. Technical Troubleshooting: Work closely with developers to address and resolve technical concerns impacting application users. Leadership Communication: Engage with leadership to communicate support activities, including weekly service review calls, ticket backlog reviews, SLA breaches, and ITSM change board reviews. Documentation: Develop and maintain knowledge transfer documentation and customer-facing support materials to facilitate effective user self-service and reduce support requests. Best Practice Collaboration: Collaborate with external peers to determine and implement best practices within the support process. System Performance Monitoring: Regularly review and monitor system performance, ensuring adherence to downtime procedures, policies, and objectives. Must-Have Skills Oracle R12 ERP Financial Expertise: Minimum of 4 years of experience working with Oracle R12 ERP modules, particularly in Financial modules such as Accounts Receivable (AR), Accounts Payable (AP), General Ledger (GL), Purchasing (PO), and Fixed Assets (FA). Configuration Knowledge: Strong understanding of out-of-the-box Oracle R12 setups and configurations. Technical Proficiency: Hands-on experience with SQL, PL/SQL, and XML Publisher for reporting and customization. Customer Service Orientation: Demonstrated ability to provide exceptional customer service with a focus on building user confidence and satisfaction. Communication Skills: Excellent verbal and written communication skills to effectively interact with users, developers, and leadership teams. Good-to-Have Skills Zuora RevPro Experience: Experience with Zuora RevPro is a plus, as it will help in managing revenue recognition processes. Problem-Solving Skills: Ability to analyze recurring issues and actively participate in developing long-term solutions. Documentation Skills: Skilled in creating detailed support documentation and knowledge transfer materials for customer-facing use. Leadership Engagement: Comfortable with interacting with leadership teams, conducting service review calls, and reviewing change requests and service requests. System Performance Knowledge: Familiarity with system performance monitoring and proactive issue identification.