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Customer Service Executive - Hybrid Network Services Network Operations & Support Tata Communications Limited

3.0 - 6.0 years

0 Lacs

pune, maharashtra, india

On-site

Job Description - 24X7 Monitoring of network events, alarms and ticket creation - Alarms filtration and Ticket raising based on business rules - Ticket co-relations and assignment to correct resolver group - Perform Alarm-Event correlation, Service Impact Assessment - Notify Retail/Wholesale Service Provider of incidents - outage notifications - Support and execute the Real Time Change Management (Planned Outage) process - Maintain Work logs for each tickets 3-6 Years of experience in : - Basic Telecommunications network understanding - Basic Knowledge of Access Technologies (FTTx and HFC) - Understanding of alarms and ability to identify service impact - Good written English and communicati...

Posted 2 weeks ago

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