3 E2E Transition Jobs

Educational Qualification Graduate/Postgraduate from any stream with 10+ years of experience in Transition or Project Management with a leading BPM. Purpose/Essence of the role: Lead and manage transition projects on schedule within budgets, with high CSAT in line with contractual obligations. Create knowledge base, execute timeline, resource allocation & budget, coordinate implementation and ensures compliance. Develop an understanding of the E2E Solution and value being proposed as part of the overall Solution. Draft the transition solution during the RFP and solution cycle in coordination with all the cross functional teams as per need. Responsible for E2E service Transition, handling virtual teams and influencing stakeholders to meet Programme/project objectives. Control an engagement transition budget allocated, ensuring all activities defined in the project plan are done within the approved limits. Align customer to follow well defined transition methodology, customize approach in line with customer environment. Produce relevant reports accurately, at agreed frequency & in a timely manner to provide status update on Transition to all stakeholders. Monitor the project/program ensuring all risks are captured & mitigations actions put in place and issues are resolved if timely manner. Develop & maintain communication at all levels across the project organization to facilitate smooth & effective change management leading to effective delivery of project. Conduct periodic project governance meetings amongst stakeholders to review plan Vs progress. Focus on continuous process improvement by identifying areas and participate in team and organization wide initiatives.

Educational Qualification Graduate/Postgraduate from any stream with 10+ years of experience in Transition or Project Management with a leading BPM. Purpose/Essence of the role : Lead and manage transition projects on schedule within budgets, with high CSAT in line with contractual obligations. Create knowledge base, execute timeline, resource allocation & budget, coordinate implementation and ensures compliance. Develop an understanding of the E2E Solution and value being proposed as part of the overall Solution. Draft the transition solution during the RFP and solution cycle in coordination with all the cross functional teams as per need. Responsible for E2E service Transition, handling virtual teams and influencing stakeholders to meet Programme/project objectives. Control an engagement transition budget allocated, ensuring all activities defined in the project plan are done within the approved limits. Align customer to follow well defined transition methodology, customize approach in line with customer environment. Produce relevant reports accurately, at agreed frequency & in a timely manner to provide status update on Transition to all stakeholders. Monitor the project/program ensuring all risks are captured & mitigations actions put in place and issues are resolved if timely manner. Develop & maintain communication at all levels across the project organization to facilitate smooth & effective change management leading to effective delivery of project. Conduct periodic project governance meetings amongst stakeholders to review plan Vs progress. Focus on continuous process improvement by identifying areas and participate in team and organization wide initiatives.

All migrations / transitions at WNS is supported by a central transitions team. The principle role of this team is to manage, own and act as a custodian for all transitions that take place across the length and breadth of the organization for all geographies. Transitions commence once a new project has been signed-off and ends when all processes of that project have gone live, stabilized and all client deliverables, goals and metrics have been achieved. Additionally, this team is also responsible for creating customized solutions and pricing for RFP and deal pursuits. Key responsibilities: Lead large/multiple transitions of clients processes Thorough project planning and reporting to clients, internal stakeholders and transition leaders Thorough and proactive project review Risk, Issue, escalation and milestone management Identify areas for efficiency improvement and implementing the same Build close rapport with key internal stakeholders and clients Manage project escalations and conflicts in projects Mentor and coach direct reports to aid in their development Strong focus on positive transition outcomes: Project Financials (people, technology, infrastructure, etc.) - balance risks with speed of execution Customer Experience understand client needs, wants and expectations and manage them effectively Metrics Delivery Setup metric deliverables and reporting effectively to ensure visibility and achievement of goals from day 1 of go-live Required to lead multiple initiatives / projects concurrently (where applicable) Compliance and continuous improvement to the WNS Transition Methodology Design transition solution for new opportunities (RFI/RFP) Respond to RFI/ RFPs along with the solutions team Able to take on additional responsibilities in the transition function (e.g. capability building) Qualifications and skills: Excellent project management skills applied to wide range and number of project types, complexities, domains and geographies Self-starter, independent, initiator, strong organizational, presentation, interpersonal and consultative skills is a must Strong CRM skills Deep understanding of the different aspects of BPO business QA, MIS, SLA, Base-lining, etc. PMP or other project management certification is a plus Knowledge and/or experience or certifications in Six Sigma or Green belt / black belt is a plus Supplemental: Maintaining an established work schedule and strong work ethic Very strong analytical, planning, organizational, and time management skills Strong research skills including gathering and analyzing data from multiple sources Effective reporting and documentation skills Ability to maintain discretion and confidentiality Working in a cross-functional team and environment Financial acumen Interpreting and applying rules, regulations, policies, and procedures Technology and system orientation Effectively using interpersonal and communications skills including tact and diplomacy to network with entire organization and get things done by building bridges Effectively using organizational and planning skills with attention to detail and follow through Competencies/ Skill set: BFSI Transitions experience is mandate | E2E Transitions Demonstrated hands on experience in driving in successfully leading large multi-dimensional transitions At least 10 years of intense customer facing roles Managed / liaised with IT Projects teams to deliver the technology and enabling tool as part of transition project deliverable Individual Contributor Role Hybrid 3 days a week, however basis need should be flexible with 100% WFO Work Location : Bangalore