2.0 - 6.0 years

0 Lacs

karnataka

On-site

As a Global Cloud Solutions - Optimise Support and Change Specialist at BT, you will be part of the E2E UK Voice Services team, dedicated to delivering service excellence for our customers. Your role will involve diagnosing and resolving customer issues, proactively identifying and implementing service improvements, and working collaboratively with teams across BT, vendors/partners, and customers. Your primary focus will be to ensure a world-class customer experience for our customers. You will lead the 7 x 24 2nd line support and change team based in India. Your responsibilities will include managing Optimise customer service issues within SLA, loading software patches onto the Optimise pla...

Posted 1 week ago

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