Engineer - CSD Saint-Gobain Group in India

0.0 years

0 Lacs

bengaluru, karnataka, india

On-site

Responsible for end-to-end customer service. KPIs as defined under Streamline i.e. (Customer Satisfaction Index, Forecast Accuracy). Process improvements in CSD functions. Feedback from internal stakeholders. Reduce the number of service related complaints. Complaints addressing and closure within T-A-T Knowledge on Customer service, Logistics & Supply chain Insurance process If any transit claim Knowledge on GST, E waybill and mandatory documentation for Export and Domestic. Should have a knowledge on customer claim Manage and should report On Time Delivery, Workload Efficiency, etc. against the targets

Posted 3 days ago

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Head - Customs House Brokerage (CHB) PSA BDP

12.0 - 16.0 years

0 Lacs

maharashtra

On-site

Role Overview: As a strategic member of the PSA BDP team, you will be responsible for designing and developing customs clearance and trade product services in alignment with the company's growth vision. Your role will involve managing the Custom Brokerage business at a pan India level, ensuring effective management of trade compliances and custom compliances, setting up service level agreements and KPIs, and collaborating with the commercial organization for new customer acquisition. You will lead a team of custom clearance and trade compliances professionals, overseeing their functions and working closely with stakeholders across various regions to enhance customer engagement and deliver in...

Posted 3 months ago

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