E Discovery Application Support Engineer Augusta Infotech

3.0 - 8.0 years

4 - 15 Lacs

mumbai, maharashtra, india

On-site

Roles and Responsibilities Respond to user problems and questions regarding functionality, operations, input/output, and general operating procedures for applications Troubleshoot system related problems; coordinate with relevant System Administrators regarding user support and problem resolution Produces and maintains a variety of reports and/or queries as required and/or requested Provide internal and external client support to our tools and applications Installation, configuration and patching of internal tools with support from our engineering department Analyze, develop and maintain documentation including FAQs, Knowledge Base articles, troubleshooting guides and Standard Operating Procedure (SOP) Configuration management including allocation of VMs, storage, memory, etc. to environments Troubleshoot to resolution performance and stability issues within live environments Desired Candidate Profile BS in Computer Science or equivalent is preferred Administrative experience supporting Relativity Administrative experience supporting Nuix 3 or more years of experience supporting .NET Applications preferred Excellent communication and interpersonal skills Prior Scripting experience a plus using PowerShell or Python Working knowledge of SQL Server, SQL Server Management Studio, and Microsoft development tools, etc. Ability to read source code, log files, and correlate errors reported in logs with source code Ability to profile and monitor network, disk, SQL Server and other infrastructure components Willingness to work flexible hours to help support the demands of our eDiscovery business Readiness to work across partial US hours during training

Posted 15 hours ago

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