3.0 - 6.0 years

13 - 17 Lacs

Surat

Work from Office

Location: Surat (Gujarat), India (Onsite) Job Type:Full-Time Experience Level: 3 to 6 years Salary range: CTC ??7 5 ??10 LPA About Us: GEMGEM is a premium, AI-enabled online marketplace for pre-owned fine jewelry We are transforming the way people buy and sell authenticated, high-value jewelry through a trusted and transparent platform Backed by industry experts and run by a diverse global team, were now hiring a reliable Operations Lead to support our growth from the frontlines ???? Role Overview: As our Operations Lead, youll take full ownership of day-to-day marketplace operations Youll manage end-to-end shipping, logistics, customer service, and cross-functional coordination with urgency, accountability, and clarity This is a hands-on, execution-focused role?not a back-office admin position ???? Key Responsibilities: Shipping & Fulfillment Coordinate domestic and international shipments via FedEx, ParcelPro, DHL, etc Secure competitive logistics and insurance rates Ensure timely pickup, authentication, and delivery of items Customer Service Oversight Monitor and ensure prompt CS responses, including on weekends Supervise CS team outputs and implement SOPs/templates for speed and consistency Operational Execution Follow through all operations-related ClickUp tasks to closure Proactively escalate issues and prevent delays or miscommunications Work with cross-functional teams (product, QA, CS, logistics) to streamline flows Process Ownership Suggest improvements, plug gaps, and lead the execution of process enhancements Handle reporting, documentation, and basic vendor/account management (e-g , ParcelPro portals) ?? Requirements: 36 years of experience in operations, fulfillment, or logistics (eCommerce or marketplace preferred) Proven ability to take ownership and execute with minimal supervision Strong communication and coordination skills Experience using tools like ClickUp, Zoho Vault, or similar Fluent in English; Gujarati or Hindi a bonus Based in Surat and available for full-time on-site work ?? What We Offer: Competitive salary based on experience CTC (??7 5??10 LPA) Direct impact on a fast-scaling international marketplace Transparent, no-nonsense startup culture with high expectations and high trust Learning opportunities and exposure to global operations

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