E-Commerce Executive

Job Description

Position E-commerce Executive Location: Pune Job description Roles and Responsibilities Key Responsibilities: 1. Marketplace and Website Management Manage listings, pricing, promotions, and inventory across platforms such as Amazon, Flipkart, and Shopify Maintain catalog accuracy, optimize product content, and ensure platform compliance Track performance metrics and implement initiatives to increase visibility and conversions 2. Logistics and Fulfilment Coordination Oversee daily order processing, dispatches, and last-mile delivery Coordinate with warehousing partners and logistics providers for timely deliveries Manage inward and outward inventory movement, reconcile stock levels across channels 3. Customer Service Respond to customer queries and complaints across all platforms Resolve issues related to delays, refunds, and returns in coordination with logistics teams Ensure high levels of customer satisfaction and timely resolution of concerns 4. Data Management and Reporting Maintain detailed sales, inventory, returns, and operational data across platforms Prepare weekly and monthly performance reports for internal review Monitor KPIs like sales trends, channel-wise performance, customer feedback, and fulfillment efficiency 5. Sales Strategy and Execution Analyse platform data and suggest sales-driving strategies including discounts, bundles, new listings, and platform-led campaigns Collaborate with the marketing team to run online campaigns and influencer partnerships Monitor competition and suggest improvements in pricing, presentation, and packaging 6. Cross-Functional Coordination Liaise with internal teams including marketing, accounts, procurement, and production Ensure timely planning and execution of new launches, offers, and seasonal campaigns Coordinate with external vendors, packaging suppliers, and operational partners as needed Job Type: Full-time Pay: ₹15,000.00 - ₹23,000.00 per month Benefits: Health insurance Schedule: Day shift Supplemental Pay: Performance bonus Work Location: Remote