Dynamics Business Central L1 Support Executive Radha Wines

1.0 - 3.0 years

2 - 4 Lacs

Kalyan, Mumbai (All Areas)

Work from Office

We are seeking a proactive and detail-oriented L1 Support Executive for Microsoft Dynamics 365 Business Central . The ideal candidate will be the first point of contact for end-users, providing assistance with basic functional and technical issues. More complex issues will be escalated to higher support levels. This is an exciting opportunity to be a part of a dynamic team supporting a leading ERP solution. Key Responsibilities: Serve as the first level of support for users of Microsoft Dynamics 365 Business Central . Log, track, and resolve user-reported issues through the ticketing system in a timely and effective manner. Provide assistance with basic issues related to master data entry, system navigation, posting issues, and permission errors. Troubleshoot and resolve common errors across various modules like Finance , Sales , Purchase , and Inventory . Escalate L2/L3 issues to the relevant internal or external teams, ensuring clear and detailed documentation. Generate basic reports and assist in month-end activities, if required. Maintain and update support documentation, FAQs, and other relevant knowledge resources. Assist in user training sessions and provide ongoing support to end-users. Required Skills & Qualifications: Experience: Minimum 1 year of experience in any ERP system (preferably Microsoft Dynamics Business Central or NAV ). Business Process Knowledge: Good understanding of business processes such as procurement , invoicing , inventory , or accounting . Technical Skills: Proficiency in Microsoft Excel and Microsoft Office tools. Soft Skills: Strong communication and documentation skills. Ability to interact effectively with end-users. Mindset: Quick learner with a service-oriented attitude, capable of managing multiple tasks simultaneously. Preferred Qualifications: Exposure to Microsoft Dynamics 365 Business Central or NAV interface and functionality.

Posted 20 hours ago

Apply

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.