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HCL Technologies logo
Associate HCL Technologies

4.0 - 8.0 years

0 Lacs

nagpur, maharashtra

On-site

As an Associate in Nagpur with 4.5-8 years of experience in INDIA, your role will involve the following: - Adhering to quality standards, regulatory requirements, and company policies. - Ensuring a positive customer experience and CSAT through First Call Resolution and minimizing rejected resolutions/reopen cases. - Participating or contributing to EN business in creating proposals to drive service improvement plans. - Independently resolving tickets and ensuring that the agreed SLA of ticket volume and time are met for the team. - Providing support for on-call escalations/L3 level support and handling incident & problem management. - Working on value-adding activities such as updating & man...

Posted 16 hours ago

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