BMC Helix Technical Specialist Acesoft Labs

6.0 - 10.0 years

8 - 15 Lacs

Bengaluru

Hybrid

Job Title: BMC Helix Technical Specialist About the Role We are seeking a skilled BMC Helix Technical Specialist to join our team in Bengaluru. The ideal candidate will have in-depth experience in BMC Helix components, including ITSM, Smart IT, Innovation Studio, CMDB, and integration and automation solutions. You will be responsible for development, customization, and administration of the Helix platform to support business-critical ITSM functions. Mandatory Skills BMC Helix ITSM (Administration & Development) BMC Helix Smart IT BMC Helix Innovation Studio Digital Workplace Catalog (DWPC) Digital Workplace Advanced (DWPA) CMDB Development Integration & Automation Roles & Responsibilities Develop, implement, and support BMC Helix ITSM, Smart IT, Innovation Studio, and related modules Customize workflows using Remedy forms, Active Links, Filters, Escalations Manage and administer ITSM modules like Incident, Change, Problem, SRM, Work Order, SLM, Release Provide technical assistance for incident tickets, configuration, screen tailoring, LDAP, data imports Troubleshoot logs (SQL, API, Filter, Active Links) and deliver robust solutions Configure complex SRDs, maintain CMDB and Asset Management modules Ensure smooth platform operations through performance tuning and preventative maintenance Work on integration via Web Services & REST APIs Contribute to architecture, automation, and discovery tasks Open to 24x7 shift work as required

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