Your day to day
PeopleIn Absence of Front Office Manager, manage day to day staffing needs, plan and assignwork and establish performance and development goals for team members. Provide mentoring,coaching and regular feedback to improve team member performanceEducate and train team members in compliance with federal, state and local laws and safetyregulations. Ensure staff is properly trained and has the tools and equipment to carry out jobdutiesEnsure your team are properly trained on systems, security, service and quality standardsGuest ExperienceEnsure your front office team delivers a great service, professional attention and personalrecognitionEnsure guests are greeted upon arrival and make time to engage with guests. Respondappropriately to guest complaints, solicit feedback and build relationships to drive continuousimprovement in guest satisfactionConduct routine inspections of the front office and public areas and take immediate actions tocorrect any deficienciesFinancialHelp prepare annual departmental operating budget and financial plans. Monitor budget andcontrol labour costs and expenses with a focus on rate strategy, building initiatives and inventorymanagementOversee night audit function and preparation of daily financial reportsDevelop plans to increase occupancy and ADR through walk ins and upselling at the front desk46Front OfficeGeneral ManagerThe moment a guest steps into one of our hotels, they walk into a genuinely memorableexperience. As Front Office Manager you’ll deliver this through managing all aspects of the frontoffice (for example guest registration, porter services, business centre, telephone services,concierge services, and guest reservations). You’ll also create the warm atmosphere that makesour guests feel at home in any locationResponsible BusinessResponsible Business
- Check billing instructions and guest credit for compliance with hotel credit policy and ensure all Check billing instructions and guest credit for compliance with hotel credit policy and ensure all transactions are handled in a secure mannertransactions are handled in a secure manner
- Train team members on PBX procedures and serve as a central communications point during Train team members on PBX procedures and serve as a central communications point during emergency/crisis situations; develop and maintain relationships with local fire, police, and emergency/crisis situations; develop and maintain relationships with local fire, police, and emergency personnelemergency personnel
- Perform other duties as assigned. May also serve as manager on dutyPerform other duties as assigned. May also serve as manager on duty
A
AccountabilityccountabilityThisThisjob is the top Front Office job and may report to a Director of Rooms at a large luxury or resort job is the top Front Office job and may report to a Director of Rooms at a large luxury or resort hotel. Typically supervises front desk agents, and porter/shuttle services, reservations, PBX, etc. hotel. Typically supervises front desk agents, and porter/shuttle services, reservations, PBX, etc. May overseeMay overseea teama teamWhat we need from youWhat we need from you
- Bachelor’s degree / higher education qualification / equivalent in Hotel Management/ Bachelor’s degree / higher education qualification / equivalent in Hotel Management/ Business Administration, plus 3 years of Front Office/Guest Service experience including Business Administration, plus 3 years of Front Office/Guest Service experience including management experiencemanagement experience
- Must speak fluent EnglishMust speak fluent English
- Other languages preferredOther languages preferred
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
