Duty Manager - Crowne Plaza Kochi

The duty of a Duty Manager at Crowne Plaza Kochi involves overseeing daily front desk operations to ensure excellent customer service and satisfaction. This full-time on-site role in Ernakulam requires managing front office staff, handling guest inquiries, and coordinating with other departments for smooth operations. Additionally, administrative tasks such as scheduling, reporting, and record maintenance are part of the responsibilities. To excel in this role, candidates are expected to have a minimum of 4-5 years of experience in a reputed 5-star hotel with at least 200 rooms. Proficiency in Opera Software is essential, along with strong customer satisfaction and customer service skills. Experience in managing Front Office operations, excellent communication skills (both written and verbal), leadership abilities, and team management skills are also necessary. The role demands the ability to work effectively in a dynamic, fast-paced environment. A Bachelor's degree in Hospitality Management, Business Administration, or a related field is preferred for this position at Crowne Plaza Kochi. The hotel, situated in a tranquil waterfront setting, is the preferred international brand for business, leisure, and events, offering 269 spacious business rooms and suites with panoramic views of the Backwaters and the City. Guests can enjoy various authentic culinary outlets, extensive spa and leisure facilities, and high-tech meeting spaces for up to 900 attendees.,