Customer Success Associate - German & Dutch Language C1 WeTechnologies

3.0 - 7.0 years

0 Lacs

haryana

On-site

You will be responsible for handling client queries and providing support in German and Dutch languages. Your role will involve maintaining high-quality communication with clients through email, chat, and calls, as well as translating documents and materials as required. Ensuring timely resolution of issues and maintaining customer satisfaction will be crucial. Collaboration with internal teams to meet language requirements will also be a part of your responsibilities. To qualify for this position, you must hold a graduate degree in any field and possess a C1 level proficiency certification in both German and Dutch languages. A minimum of 3 years of experience in a similar language-related role is required. Excellent verbal and written communication skills in both languages, the ability to work in a fast-paced environment with attention to detail, and strong problem-solving abilities are essential. Team collaboration skills are also important for this role. In return for your expertise, you will receive a competitive salary of up to 6 LPA and enjoy a 5-day working week to maintain a healthy work-life balance. This role also offers you the opportunity to work in a multicultural environment located in Sector 18, Gurugram.,

Posted 3 days ago

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Sr Associate - Dutch Language Expert Sutherland

1.0 - 3.0 years

8 - 12 Lacs

Kochi

Remote

We are seeking a Dutch Language Specialist to support our client, a UK-based company specializing in P&C Insurance. The role involves, interpreting insurance-related documents, processing in client systems and communicating with Dutch-speaking client stakeholders. The ideal candidate should be fluent in Dutch and English, preferably with a good grasp of insurance terminology. Key Responsibilities: Processing Submissions, Risk Entry and Endorsements in client application Support client communication and documentation for Dutch-speaking regions. Perform quality audits and checks with precision, ensuring adherence to internal and client quality standards. Maintain 100% productivity with complete focus and dedication to work, consistently exceeding expectations without deviation from work responsibilities. Provide swift and accurate responses to queries, showcasing a strong sense of responsibility and urgency in all communications. Exhibit consistent punctuality and professionalism in deliverables and interactions, serving as a role model for peers. B2 Certified in Dutch

Posted 2 weeks ago

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Customer Success Associate - Dutch Duru Cooperation

1.0 - 3.0 years

5 - 12 Lacs

Gurugram

Work from Office

Job Summary We are looking for a proactive and customer-focused Customer Success Associate Dutch to join the growing team at Transcom India. In this role, you will be the primary point of contact for our Dutch- speaking customers, ensuring a seamless experience across every interaction. You will play a critical role in building customer loyalty by understanding client needs, resolving issues efficiently, and delivering a high standard of service aligned with our global customer experience strategy. Role & responsibilities Communicate effectively with Dutch-speaking customers via phone, email, and chat to resolve inquiries and provide support. Understand customer needs and deliver personalized solutions to improve satisfaction and retention Collaborate with cross-functional teams including sales, technical support, and product teams to ensure timely and effective resolution of issues Maintain up-to-date knowledge of company products, services, and policies to deliver accurate information Track and document customer interactions using internal systems, ensuring attention to detail and data accuracy Proactively identify potential issues or service gaps and escalate appropriately Meet or exceed defined performance metrics including response time, resolution time, and customer satisfaction scores Preferred candidate profile Fluency in Dutch along with good English communication skills C1 Certification is a mandate. Minimum of 1 year experience in a customer service, support, or success role Strong interpersonal and problem-solving skills with a customer-first mindset Ability to multitask and manage time effectively in a fast-paced environment Proficiency with customer service tools and CRM systems.

Posted 1 month ago

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