Customer Success Associate - Dutch Duru Cooperation

1.0 - 3.0 years

5 - 12 Lacs

Gurugram

Work from Office

Job Summary We are looking for a proactive and customer-focused Customer Success Associate Dutch to join the growing team at Transcom India. In this role, you will be the primary point of contact for our Dutch- speaking customers, ensuring a seamless experience across every interaction. You will play a critical role in building customer loyalty by understanding client needs, resolving issues efficiently, and delivering a high standard of service aligned with our global customer experience strategy. Role & responsibilities Communicate effectively with Dutch-speaking customers via phone, email, and chat to resolve inquiries and provide support. Understand customer needs and deliver personalized solutions to improve satisfaction and retention Collaborate with cross-functional teams including sales, technical support, and product teams to ensure timely and effective resolution of issues Maintain up-to-date knowledge of company products, services, and policies to deliver accurate information Track and document customer interactions using internal systems, ensuring attention to detail and data accuracy Proactively identify potential issues or service gaps and escalate appropriately Meet or exceed defined performance metrics including response time, resolution time, and customer satisfaction scores Preferred candidate profile Fluency in Dutch along with good English communication skills C1 Certification is a mandate. Minimum of 1 year experience in a customer service, support, or success role Strong interpersonal and problem-solving skills with a customer-first mindset Ability to multitask and manage time effectively in a fast-paced environment Proficiency with customer service tools and CRM systems.

Posted 2 months ago

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