Junior Customer Support Executive About the jobThe customer care executive for Be Awara Kids (by Durakart Marketing Pvt Ltd) will be responsible for attending incoming calls, responding to WhatsApp messages and emails, managing return requests, and other customer inquiries. The candidate should have excellent spoken and written English skills and should also be able to speak Hindi. The candidate should be able to handle complicated situations and represent the company in a professional manner. The customer care executive should have excellent customer service skills and should be able to deal with customers effectively.Key responsibilities:1. Attend to incoming calls and respond to WhatsApp messages and emails2. Manage return requests and other customer inquiries3. Provide accurate information about products and services to customers4. Handle complicated situations and resolve customer complaints in a professional manner5. Represent the company in a positive and professional manner6. Maintain customer records and follow up with customers as needed7. Ensure customer satisfaction by providing excellent customer service8. Work closely with other team members to ensure that customer issues are resolved in a timely manner9. Provide feedback to management regarding customer issues and concerns Who can apply1. Those who are from or open to relocate to Pune and neighboring cities2. Those who are available to work from office ( Mon-Sat)Other requirements1. Minimum 1-2 years of experience in customer service or a similar role2. Excellent spoken and written English skills3. Proficiency in Hindi is a must4. Strong customer service skills5. Ability to handle complicated situations and resolve customer complaints in a professional manner6. Excellent communication skills7. Good problem-solving skills8. Ability to work in a fast-paced environment9. Ability to work well in a team environment10. Good computer skills11. Ability to multitask and prioritize tasks effectively12. High school diploma or equivalent13. Bachelor's degree in any field is preferred