1 Dunning Process Jobs

Skill required: Order to Cash - Collections Processing Designation: Service Delivery Operations Team Lead Qualifications: Any Graduation Years of Experience: 7 to 11 years What would you do You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions.The Global Training Lead role is expected to lead the global training team for the process across multiple locations. Coordinate and oversee internal and external Training operations. In addition, this position establishes and manages relationships between the CD team, Key internal Customer, Clients and other stakeholders. This position also promotes a team-oriented environment through people development, strong leadership, continuous improvement, and cross-functional support.Primary responsibility is to ensure a training and development strategy for the company to support the companys business plan and to ensure that the employees have the necessary skills Optimizing working capital, providing real-time visibility and end-to-end management of revenue and cash flow, and streamlining billing processes. This team over looks the entire processes that starts from customers inquiry, sales order to delivery and invoicing. The Cash Application Processing team focuses on solving queries related to cash applications and coordination with the customers. The role requires a good understanding of cash applications, the process of applying unapplied cash, reconciliation of suspense account in cash application, and process them from payment receipt to finalization.Manage OTC collection/disputes such as debt collection, reporting on aged debt, dunning process, bad debt provisioning etc. Perform Cash Reconciliations and follow up for missing remittances, prepare refund package with accuracy and supply to clients, record all collections activities in a consistent manner as per client process (tool), delivery of process requirements to achieve key performance targets, ensure compliance to internal controls, standards, and regulations (Restricted countries). What are we looking for Ability to handle disputesCollaboration and interpersonal skillsCommitment to qualityCorporate planning & strategic planningProblem-solving skillsTo provide, manage and lead a comprehensive training and development services team to the process and client to ensure that all staff achieve high professional standards and that they have the necessary skills to help the company attain its strategic objectives and service deliverables8 to 10+ years of experience in a learning organization within an operations setting8+ years of people management experience in leading teams5+ years of instructional design, performance support, and learning effectiveness measurementExperience communicating results of technical analyses with non-technical partners and leadership teams to influence the strategy of those teamsExperience identifying and implementing learning modalities at scale including blended, digital self-paced/eLearning, coaching models, video-based learningExperience working with Operations and/or Customer Support teams and knowledge of the learning challenges faced in these environmentsExperience managing and growing global teams, while keeping pace with changing policies and standardsExtensive training experience Understanding of training tools, techniques, trends and theories. Instructional Design - Experience in design and development of training contentExcellent Communication Skills orally and in writingClient handling skillsCrisis handling skillsNegotiation skillsPresentation SkillsComputer/ MS Office skillsExcellent Documentation skillsTrend analysis and reportingPeople Management skillsCritical problem solving and issue resolutionTeam supervisionPeople Development Feedback & CoachingAbility to multi-taskBehaviors key to the success of this position are:Continuous improvement focus result orientedMotivationAbility to Plan and PrioritizeConfidence Analytical thinkingPositive outlookCreative and innovative approachAdaptabilityAbility to exercise sound judgment within established guidelinesRelationship PartneringComposureAn eye for quality and speed of execution Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems May create new solutions, leveraging and, where needed, adapting existing methods and procedures The person would require understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor May interact with peers and/or management levels at a client and/or within Accenture Guidance would be provided when determining methods and procedures on new assignments Decisions made by you will often impact the team in which they reside Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shiftsManage the end-to-end Global Learning and Development strategy and executionOversee performance of the Training Manager, Trainers KMs, all training related performance metrics as well as the Training metrics across multiple regions within their specific Service ProviderImprove, align, and maintain on-boarding and training programs across multiple regions within their specific Service ProviderCommunicate critical feedback and best practices from all regions to their Global Training Team POCsPerform global, regional, and site audits as required across multiple regions within their specific Service ProviderDefine and execute the learning strategy across multiple regions within their specific Service ProviderDevelop and implement Training Team staffing plans in liaison with Training Managers, and lead the OS Training team performance across multiple regions within their specific Service ProviderReport on qualitative and quantitative metrics regarding training, Training DMR metrics, and training sites performance across multiple regions within their specific Service ProviderFollow change management processes for routine changes across multiple regions within their specific Service ProviderSeek feedback from Service Provider QTP Leads and Senior Agents, OS Trainers and OS Trainees to ensure continuous improvement of the Facebook Global Training programEnsure adherence of Training Team Key Performance Indicators across multiple regions within their specific Service ProviderAttend all Train the Trainers and training related meetings with Facebook training team Attend and participate on Global Quality Calibration Session within their specific Service ProviderAttend Weekly Business Reviews, and Monthly Business Reviews Qualification Any Graduation