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Non-Voice Customer Support Executive Tech Mahindra

1.0 - 5.0 years

3 - 4 Lacs

noida

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Job description Role & responsibilities Resolve International customer queries Over Chat. Identify and assess customers needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication. Provide accurate, valid and complete information by using the right methods/tools. Meet personal/customer service team sales targets and Chat handling quotas. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Follow communication procedures, guidelines and policies. Preferred candidate profile (ATLEAST 1 YEAR INT EXP MENDAT) Proven customer support experienc...

Posted 3 days ago

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