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12.0 - 15.0 years
4 - 8 Lacs
Gurugram
Work from Office
Project Role : Technology Support Engineer Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution. Must have skills : Broadcasting Media Good to have skills : NAMinimum 12 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Technology Support Engineer, your typical day involves resolving incidents and problems that arise across various business system components, ensuring that operational stability is maintained. You will create and implement Requests for Change, while also updating knowledge base articles to facilitate effective troubleshooting. Collaboration with vendors and service management teams is essential, as you will assist in issue analysis and resolution, contributing to a seamless operational environment. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Expected to provide solutions to problems that apply across multiple teams.- Facilitate training sessions for junior team members to enhance their skills and knowledge.- Monitor system performance and proactively identify areas for improvement. Professional & Technical Skills: - Must To Have Skills: Proficiency in Broadcasting Media.- Strong understanding of incident management processes and tools.- Experience with service management frameworks such as ITIL.- Ability to analyze complex technical issues and provide effective solutions.- Familiarity with vendor management and collaboration techniques. Additional Information:- The candidate should have minimum 12 years of experience in Broadcasting Media.- This position is based at our Gurugram office.- A 15 years full time education is required. Qualification 15 years full time education
Posted 1 month ago
15.0 - 20.0 years
4 - 8 Lacs
Gurugram
Work from Office
Project Role : Technology Support Engineer Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution. Must have skills : Broadcasting Media Good to have skills : NAMinimum 15 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Technology Support Engineer, you will engage in a dynamic environment where your primary focus will be on resolving incidents and problems that arise across various business system components. Your typical day will involve ensuring operational stability, creating and implementing Requests for Change, and updating knowledge base articles to facilitate effective troubleshooting. You will collaborate with vendors and assist service management teams in analyzing and resolving issues, contributing to a seamless operational flow and enhanced service delivery. Roles & Responsibilities:- Expected to be a Subject Matter Expert with deep knowledge and experience.- Should have influencing and advisory skills.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Expected to provide solutions to problems that apply across multiple teams.- Facilitate training sessions for junior professionals to enhance their understanding of operational processes.- Monitor system performance and proactively identify areas for improvement. Professional & Technical Skills: - Must To Have Skills: Proficiency in Broadcasting Media.- Strong analytical skills to assess and resolve technical issues.- Experience in incident management and problem resolution.- Ability to create and maintain comprehensive documentation.- Familiarity with service management tools and methodologies. Additional Information:- The candidate should have minimum 15 years of experience in Broadcasting Media.- This position is based at our Gurugram office.- A 15 years full time education is required. Qualification 15 years full time education
Posted 1 month ago
15.0 - 20.0 years
4 - 8 Lacs
Noida
Work from Office
Project Role : Technology Support Engineer Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution. Must have skills : Broadcasting Media Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Technology Support Engineer, you will engage in a dynamic work environment where your primary focus will be on resolving incidents and problems that arise across various business system components. Your day will involve ensuring operational stability, creating and implementing Requests for Change, and updating knowledge base articles to facilitate effective troubleshooting. You will also collaborate with vendors and assist service management teams in analyzing and resolving issues, contributing to a seamless operational flow and enhanced service delivery. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate training sessions for junior team members to enhance their skills and knowledge.- Monitor and evaluate team performance to ensure alignment with operational goals. Professional & Technical Skills: - Must To Have Skills: Proficiency in Broadcasting Media.- Strong understanding of incident management processes and tools.- Experience with service management frameworks such as ITIL.- Ability to analyze complex problems and develop effective solutions.- Familiarity with vendor management and collaboration techniques. Additional Information:- The candidate should have minimum 5 years of experience in Broadcasting Media.- This position is based at our Noida office.- A 15 years full time education is required. Qualification 15 years full time education
Posted 1 month ago
15.0 - 20.0 years
4 - 8 Lacs
Bengaluru
Work from Office
Project Role : Technology Support Engineer Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution. Must have skills : Broadcasting Media Good to have skills : basisMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Technology Support Engineer, you will engage in a dynamic work environment where your primary focus will be on resolving incidents and problems that arise across various business system components. Your typical day will involve ensuring operational stability, creating and implementing Requests for Change, and updating knowledge base articles to facilitate effective troubleshooting. You will also collaborate with vendors and assist service management teams in analyzing and resolving issues, contributing to a seamless operational flow and enhanced service delivery. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate training sessions for junior team members to enhance their skills and knowledge.- Monitor and evaluate team performance to ensure alignment with organizational goals. Professional & Technical Skills: - Must To Have Skills: Proficiency in Broadcasting Media.- Strong understanding of incident management processes and tools.- Experience with service management frameworks such as ITIL.- Ability to analyze complex problems and develop effective solutions.- Familiarity with vendor management and collaboration techniques. Additional Information:- The candidate should have minimum 5 years of experience in Broadcasting Media.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education
Posted 1 month ago
12.0 - 15.0 years
4 - 8 Lacs
Gurugram
Work from Office
Project Role : Technology Support Engineer Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution. Must have skills : Broadcasting Media Good to have skills : NAMinimum 12 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Technology Support Engineer, your typical day involves resolving incidents and problems that arise across various business system components, ensuring that operational stability is maintained. You will create and implement Requests for Change, while also updating knowledge base articles to facilitate effective troubleshooting. Collaboration with vendors and service management teams is essential, as you will assist in issue analysis and resolution, contributing to a seamless operational environment. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Expected to provide solutions to problems that apply across multiple teams.- Facilitate training sessions for junior team members to enhance their skills and knowledge.- Monitor system performance and proactively identify areas for improvement. Professional & Technical Skills: - Must To Have Skills: Proficiency in Broadcasting Media.- Strong analytical skills to troubleshoot and resolve technical issues.- Experience with incident management and problem resolution processes.- Familiarity with service management tools and methodologies.- Ability to communicate effectively with technical and non-technical stakeholders. Additional Information:- The candidate should have minimum 12 years of experience in Broadcasting Media.- This position is based at our Gurugram office.- A 15 years full time education is required. Qualification 15 years full time education
Posted 1 month ago
15.0 - 20.0 years
4 - 8 Lacs
Noida
Work from Office
Project Role : Technology Support Engineer Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution. Must have skills : Broadcasting Media Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Technology Support Engineer, you will engage in a dynamic environment where your primary focus will be on resolving incidents and problems across various business system components. Your typical day will involve ensuring operational stability, creating and implementing Requests for Change, and updating knowledge base articles to facilitate effective troubleshooting. You will also collaborate with vendors and assist service management teams in analyzing and resolving issues, contributing to a seamless operational flow and enhanced service delivery. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate training sessions for junior team members to enhance their skills and knowledge.- Monitor and evaluate team performance to ensure alignment with operational goals. Professional & Technical Skills: - Must To Have Skills: Proficiency in Broadcasting Media.- Good To Have Skills: Experience with media asset management systems.- Strong understanding of incident management processes and tools.- Familiarity with service management frameworks such as ITIL.- Experience in troubleshooting and resolving technical issues in a media environment. Additional Information:- The candidate should have minimum 7.5 years of experience in Broadcasting Media.- This position is based at our Noida office.- A 15 years full time education is required. Qualification 15 years full time education
Posted 1 month ago
15.0 - 20.0 years
4 - 8 Lacs
Bengaluru
Work from Office
Project Role : Technology Support Engineer Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution. Must have skills : Broadcasting Media Good to have skills : NAMinimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Technology Support Engineer, you will engage in a dynamic environment where you will resolve incidents and problems across various business system components. Your typical day will involve ensuring operational stability, collaborating with vendors, and contributing to the creation and implementation of Requests for Change. You will also update knowledge base articles to enhance troubleshooting effectiveness, making a significant impact on the overall service management process. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Assist in the development and maintenance of operational documentation to ensure clarity and consistency.- Engage in continuous learning to stay updated with industry trends and best practices. Professional & Technical Skills: - Must To Have Skills: Proficiency in Broadcasting Media.- Strong analytical skills to troubleshoot and resolve technical issues effectively.- Experience with incident management systems and service desk tools.- Ability to collaborate with cross-functional teams to enhance service delivery.- Familiarity with change management processes and best practices. Additional Information:- The candidate should have minimum 2 years of experience in Broadcasting Media.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education
Posted 1 month ago
15.0 - 20.0 years
4 - 8 Lacs
Gurugram
Work from Office
Project Role : Technology Support Engineer Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution. Must have skills : Broadcasting Media Good to have skills : basisMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Technology Support Engineer, you will engage in a dynamic environment where your primary focus will be on resolving incidents and problems across various business system components. Your typical day will involve ensuring operational stability, creating and implementing Requests for Change, and updating knowledge base articles to facilitate effective troubleshooting. You will also collaborate with vendors and assist service management teams in analyzing and resolving issues, contributing to a seamless operational flow and enhanced service delivery. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate training sessions for junior team members to enhance their skills and knowledge.- Monitor and evaluate team performance to ensure alignment with operational goals. Professional & Technical Skills: - Must To Have Skills: Proficiency in Broadcasting Media.- Strong understanding of incident management processes and tools.- Experience with service management frameworks such as ITIL.- Ability to analyze complex technical issues and provide effective solutions.- Familiarity with vendor management and collaboration techniques. Additional Information:- The candidate should have minimum 7.5 years of experience in Broadcasting Media.- This position is based at our Gurugram office.- A 15 years full time education is required. Qualification 15 years full time education
Posted 1 month ago
15.0 - 20.0 years
4 - 8 Lacs
Noida
Work from Office
Project Role : Technology Support Engineer Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution. Must have skills : Broadcasting Media Good to have skills : NAMinimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Technology Support Engineer, your typical day involves resolving incidents and problems across various business system components to ensure operational stability. You will create and implement Requests for Change, updating knowledge base articles to facilitate effective troubleshooting. Collaboration with vendors and service management teams is essential for issue analysis and resolution, making your role pivotal in maintaining seamless operations. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Assist in the development and maintenance of operational documentation to enhance team knowledge.- Engage in continuous improvement initiatives to optimize processes and enhance service delivery. Professional & Technical Skills: - Must To Have Skills: Proficiency in Broadcasting Media.- Strong understanding of incident management processes and tools.- Experience with troubleshooting techniques for various media systems.- Familiarity with vendor management and collaboration practices.- Ability to analyze and resolve technical issues efficiently. Additional Information:- The candidate should have minimum 2 years of experience in Broadcasting Media.- This position is based at our Noida office.- A 15 years full time education is required. Qualification 15 years full time education
Posted 1 month ago
5.0 - 10.0 years
11 - 15 Lacs
Pune
Work from Office
Project Role : Business Process Architect Project Role Description : Design business processes, including characteristics and key performance indicators (KPIs), to meet process and functional requirements. Work closely with the Application Architect to create the process blueprint and establish business process requirements to drive out application requirements and metrics. Assist in quality management reviews, ensure all business and design requirements are met. Educate stakeholders to ensure a complete understanding of the designs. Must have skills : Broadcasting Media Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : MBA Summary :As a Business Process Architect, you will design business processes that align with functional requirements and key performance indicators. Your typical day involves collaborating with various stakeholders to create process blueprints, ensuring that all business and design requirements are met, and facilitating quality management reviews. You will also engage in educating stakeholders to foster a comprehensive understanding of the designs, thereby contributing to the overall efficiency and effectiveness of the organization. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate workshops and meetings to gather requirements and feedback from stakeholders.- Continuously assess and improve business processes to enhance operational efficiency. Professional & Technical Skills: - Must To Have Skills: Proficiency in Broadcasting Media.- Strong analytical skills to assess business processes and identify areas for improvement.- Experience in process mapping and documentation techniques.- Ability to communicate complex ideas clearly to diverse audiences.- Familiarity with quality management principles and practices. Additional Information:- The candidate should have minimum 7.5 years of experience in Broadcasting Media.- This position is based at our Pune office.- An MBA is required. Qualification MBA
Posted 2 months ago
15.0 - 20.0 years
0 Lacs
uttar pradesh
On-site
The ideal candidate will be responsible for managing a team of 15-20 Field Service Engineers (FSEs) for efficient service delivery. You will be in charge of ensuring SLA management by resolving both proactive and reactive issues faced by merchants related to devices. Additionally, you will handle material management from the hub to FSE, including forward and reverse logistics. Your role will also involve utilizing upselling skills, being analytical, and managing data effectively. A trainer mindset is essential for this position. To qualify for this role, you should have a strong background in service management within industries such as DTH, Broadband, Consumer Electronics, etc. Local market knowledge and a deep understanding of stock handling and inventory management are also key criteria for this position.,
Posted 2 months ago
2.0 - 7.0 years
4 - 8 Lacs
Raipur
Work from Office
Preferred candidate profile Team handling Basic Knowledge of Excel & Presentation Skills Willing to Travel minimum 10-15 Square KMs for field Visit & Customer Escalation based on the Needs. Two wheeler to travel in market Intent to work in a field role Qualification : Any graduation Age less than 34 years. 6 days Working. Petrol Allowance given Separately Function: DTH What you will do: Functional Responsibilities: • Strengthen the distribution and sales network by increasing the DTH Selling Outlets to the organizational expectation numbers in the assigned territory. • Ensure availability of recharge so that existing customers are adequately serviced • Understand the market demographics and drive sales strategy according to customer segments • Drive the basic distribution & hygiene parameters such as DTH Active Outlets, effective coverage and transacting outlets • Ensure brand visibility through organized merchandising activities • Ensure compliance to policy and processes by the Installation Engineers and ensure customer SLA are met • Handholding the team responsible for installing, servicing and repairing structures and major components; instruct them on correct installation processes • Ensure closure of Service Request loops & intervene and handle complaints in case of escalations. Escalate critical issues if required. • Plan field visits to gather & analyze competitor data on quality of services provided • Ensure maintenance of adequate inventory level of installation equipment for contingencies • Upselling of products and service packs to customers. Organizational Responsibilities • Effectively engage in partner appointment & partner management and control attrition & ROI • Fostering the relationship with sales & service distributors in the assigned territory • Analyze customer feedback forms & highlight areas of improvement and suggest interventions/initiatives • Develop timely Market Intelligence reports, detailing the changing customer trends and competitors performance • Effectively perform handholding & implement on the job training programs for Retailers and Field Sales Executives (FSE) What you need to have: Skills • Analytical skills • Consultation, facilitation, negotiation and selling skills • Enterprising & Entrepreneurial skills • Leadership and people management skills • Basic computer literacy MS Office: Excel, Outlook • Appropriate management of escalations • Ensure timely resolutions of issues • Partner management skills • Upselling skills Attributes • Ability to ensure excellence in execution • Ability to collaborate and work with large teams • Problem Solving ability Purpose of the Job: An opportunity to be at the frontline of the business and take charge of an entire territory with the responsibility of driving sales and end-to-end customer service. The focus will be on Increasing the Customer Market Share, Revenue Market Share and execute the entire Go-To-Market (GTM) strategy in the DTH business by leveraging the vast distribution network. On the customer front, manage service centers, inventories, after-sales service to ensure timely resolution of customer escalations. Implement the “Serve to Sell” to enhance business for DTH. Please do kindly share your resume to a_p.s.sanjunivasini@airtel.com or WhatsApp to 8867950353
Posted 2 months ago
2.0 - 7.0 years
4 - 8 Lacs
Gadag, Raipur
Work from Office
Preferred candidate profile Team handling Basic Knowledge of Excel & Presentation Skills Willing to Travel minimum 10-15 Square KMs for field Visit & Customer Escalation based on the Needs. Two wheeler to travel in market Intent to work in a field role Qualification : Any graduation Age less than 34 years. 6 days Working. Petrol Allowance given Separately Function: DTH What you will do: Functional Responsibilities: • Strengthen the distribution and sales network by increasing the DTH Selling Outlets to the organizational expectation numbers in the assigned territory. • Ensure availability of recharge so that existing customers are adequately serviced • Understand the market demographics and drive sales strategy according to customer segments • Drive the basic distribution & hygiene parameters such as DTH Active Outlets, effective coverage and transacting outlets • Ensure brand visibility through organized merchandising activities • Ensure compliance to policy and processes by the Installation Engineers and ensure customer SLA are met • Handholding the team responsible for installing, servicing and repairing structures and major components; instruct them on correct installation processes • Ensure closure of Service Request loops & intervene and handle complaints in case of escalations. Escalate critical issues if required. • Plan field visits to gather & analyze competitor data on quality of services provided • Ensure maintenance of adequate inventory level of installation equipment for contingencies • Upselling of products and service packs to customers. Organizational Responsibilities • Effectively engage in partner appointment & partner management and control attrition & ROI • Fostering the relationship with sales & service distributors in the assigned territory • Analyze customer feedback forms & highlight areas of improvement and suggest interventions/initiatives • Develop timely Market Intelligence reports, detailing the changing customer trends and competitors performance • Effectively perform handholding & implement on the job training programs for Retailers and Field Sales Executives (FSE) What you need to have: Skills • Analytical skills • Consultation, facilitation, negotiation and selling skills • Enterprising & Entrepreneurial skills • Leadership and people management skills • Basic computer literacy – MS Office: Excel, Outlook • Appropriate management of escalations • Ensure timely resolutions of issues • Partner management skills • Upselling skills Attributes • Ability to ensure excellence in execution • Ability to collaborate and work with large teams • Problem Solving ability Purpose of the Job: An opportunity to be at the frontline of the business and take charge of an entire territory with the responsibility of driving sales and end-to-end customer service. The focus will be on Increasing the Customer Market Share, Revenue Market Share and execute the entire Go-To-Market (GTM) strategy in the DTH business by leveraging the vast distribution network. On the customer front, manage service centers, inventories, after-sales service to ensure timely resolution of customer escalations. Implement the “Serve to Sell” to enhance business for DTH. Please do kindly share your resume to a_p.s.sanjunivasini@airtel.com or WhatsApp to 8867950353
Posted 2 months ago
2.0 - 5.0 years
3 - 7 Lacs
Ghaziabad, Faridabad
Work from Office
Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology. About Team QR & Sound Box is one of Paytm‘s business tools to help merchants grow and manage their business through simplicity and data-driven technology. This team is responsible for growing the penetration of Paytm’s QR Code & Sound Box business in Indian merchants. Visibility Accountability through Extensive QR/Soundbox deployment. Grow Distribution and Market share in the assigned area of operations. Formulate and Launch the counter strategy for local initiatives taken up by the competition. Plan the market size, span and geographies by the team. Responsibilitie s 1. Team Management (Service FSEs) min 15-20. 2. SLA Management- Ticket Closure of both Proactive and Reactive Merchants issues.(device related) 3. Material Management from Hub to FSE.(Fwd and Reverse Logistics). 4. Upselling Skill. 5. Analytical and Data Manager. 6. Trainer Mindset. Criteria 1. Strong service background 2. Industry- DTH/Broadband/Consumer Electronics etc. 3. Local market knowledge 4. Strong understanding of stock handling/ inventory management
Posted 2 months ago
3.0 - 5.0 years
8 - 12 Lacs
Bengaluru
Work from Office
As a Verification Engineer in Optical Systems, you will play a key role in validating and improving cutting-edge optical transport solutions. You will be responsible for designing and executing test strategies to ensure high reliability and performance. Your expertise in automation and troubleshooting will drive product excellence, while collaborating with architects and developers to enhance system functionality. We are looking for a skilled Verification Engineer with a passion for problem-solving and automation in optical networking. In this role, you will develop test plans, automate test cases, and perform regression testing on various network interfaces like Web UI and TL1. Your contribution will directly impact product quality and customer satisfaction by ensuring robust and error-free optical transport system. You have: Bachelors degree in electrical engineering or computer science with 4+ years of relevant experience. Familiarity with WDM optical transport systems, including OTN and packet transport. Experience in testing/Software automation context. Proficiency in test automation, CAS, Python and Jenkins. Good knowledge of Selenium-based automation tools and frameworks is a must. It would be nice if you had: Have academic background in communication and network systems. Skilled in reporting and using collaboration tools, like Jira. Knowledge of TL1 and Web based UI for network Elements. Develop and execute test plans to ensure high-quality optical system features. Identify, report, and collaborate with architects and developers to resolve software defects. Automate test cases to improve efficiency and reduce manual efforts. Perform regression testing across different configurations and network element (NE) interfaces like WebUI and TL1. Gain hands-on experience in troubleshooting complex optical networking issues. Work in a dynamic environment to enhance problem-solving and analytical skills. Collaborate with cross-functional teams to drive quality improvements. Stay updated with the latest trends in optical transport and automation technologies.
Posted 2 months ago
4.0 - 9.0 years
8 - 12 Lacs
Bengaluru
Work from Office
We are looking for a skilled Verification Engineer with a passion for problem-solving and automation in optical networking. In this role, you will develop test plans, automate test cases, and perform regression testing on various network interfaces like Web UI and TL1. Your contribution will directly impact product quality and customer satisfaction by ensuring robust and error-free optical transport system. You have: Bachelors degree in electrical engineering or computer science with 4+ years of relevant experience. Familiarity with WDM optical transport systems, including OTN and packet transport. Experience in testing/Software automation context. Proficiency in test automation, CAS, Python and Jenkins. Good knowledge of Selenium-based automation tools and frameworks is a must. It would be nice if you had: Have academic background in communication and network systems. Skilled in reporting and using collaboration tools, like Jira. Knowledge of TL1 and Web based UI for network Elements. Develop and execute test plans to ensure high-quality optical system features. Identify, report, and collaborate with architects and developers to resolve software defects. Automate test cases to improve efficiency and reduce manual efforts. Perform regression testing across different configurations and network element (NE) interfaces like WebUI and TL1. Gain hands-on experience in troubleshooting complex optical networking issues. Work in a dynamic environment to enhance problem-solving and analytical skills. Collaborate with cross-functional teams to drive quality improvements. Stay updated with the latest trends in optical transport and automation technologies.
Posted 2 months ago
1.0 - 3.0 years
1 - 2 Lacs
Udaipur
Remote
Roles and Responsibilities Install fiber optic cables, including OLT, ONU, routers, switches, and other related equipment. Conduct site surveys to identify installation locations and plan accordingly. Perform splicing and termination of fibers using various types of connectors (e.g., SC, LC). Ensure proper documentation of cable routes and connections for future reference. Troubleshoot issues with existing installations as needed.
Posted 2 months ago
10.0 - 19.0 years
12 - 20 Lacs
Gurugram, Bengaluru, Mumbai (All Areas)
Work from Office
Manage ASP (Authorised Service Partner) operations Knowledge of the ASP appointment and onboarding Increase pickup quantity and lead generation from ASP Deliver picked-up quantities to the Warehouse Graduate with strong MIS/reporting/mailing skills
Posted 2 months ago
2.0 - 7.0 years
4 - 8 Lacs
Gadag
Work from Office
Preferred candidate profile Team handling Basic Knowledge of Excel & Presentation Skills Willing to Travel minimum 10-15 Square KMs for field Visit & Customer Escalation based on the Needs. Two wheeler to travel in market Intent to work in a field role Qualification : Any graduation Age less than 34 years. 6 days Working. Petrol Allowance given Separately Function: DTH What you will do: Functional Responsibilities: • Strengthen the distribution and sales network by increasing the DTH Selling Outlets to the organizational expectation numbers in the assigned territory. • Ensure availability of recharge so that existing customers are adequately serviced • Understand the market demographics and drive sales strategy according to customer segments • Drive the basic distribution & hygiene parameters such as DTH Active Outlets, effective coverage and transacting outlets • Ensure brand visibility through organized merchandising activities • Ensure compliance to policy and processes by the Installation Engineers and ensure customer SLA are met • Handholding the team responsible for installing, servicing and repairing structures and major components; instruct them on correct installation processes • Ensure closure of Service Request loops & intervene and handle complaints in case of escalations. Escalate critical issues if required. • Plan field visits to gather & analyze competitor data on quality of services provided • Ensure maintenance of adequate inventory level of installation equipment for contingencies • Upselling of products and service packs to customers. Organizational Responsibilities • Effectively engage in partner appointment & partner management and control attrition & ROI • Fostering the relationship with sales & service distributors in the assigned territory • Analyze customer feedback forms & highlight areas of improvement and suggest interventions/initiatives • Develop timely Market Intelligence reports, detailing the changing customer trends and competitors performance • Effectively perform handholding & implement on the job training programs for Retailers and Field Sales Executives (FSE) What you need to have: Skills • Analytical skills • Consultation, facilitation, negotiation and selling skills • Enterprising & Entrepreneurial skills • Leadership and people management skills • Basic computer literacy – MS Office: Excel, Outlook • Appropriate management of escalations • Ensure timely resolutions of issues • Partner management skills • Upselling skills Attributes • Ability to ensure excellence in execution • Ability to collaborate and work with large teams • Problem Solving ability Purpose of the Job: An opportunity to be at the frontline of the business and take charge of an entire territory with the responsibility of driving sales and end-to-end customer service. The focus will be on Increasing the Customer Market Share, Revenue Market Share and execute the entire Go-To-Market (GTM) strategy in the DTH business by leveraging the vast distribution network. On the customer front, manage service centers, inventories, after-sales service to ensure timely resolution of customer escalations. Implement the “Serve to Sell” to enhance business for DTH. Please do kindly share your resume to a_p.s.sanjunivasini@airtel.com or WhatsApp to 8867950353
Posted 2 months ago
1.0 - 6.0 years
2 - 4 Lacs
Gurugram
Work from Office
As Deivery Practitioner, you are responsibe for transaction processing In Outsourcing Industry for some Transaction processing/Data Entry/Insurance Verification in Operations. If you thrive in a dynamic, coaborative workpace, IBM provides an environment where you wi be chaenged and inspired every singe day. And if you reish the freedom to bring creative, thoughtfu soutions to the tabe, there's no imit to what you can accompish here. Responsibiities Shoud have heathcare domain basis knowedge Patient/Payor Authorization knowedge/experience wi be preferred Ensure cient Service Leve Agreements (SLA) and timeines are met. Required education Bacheor's Degree Preferred education Master's Degree Required technica and professiona expertise Minimum 0-1-year work experience in heathcare domain Abiity to hande queries through cas and Emai foow-ups Wiingness to perform job roe in shifts as required Good Communication Skis with fuency Abiity to work under pressure situations Preferred technica and professiona experience Proficient in Microsoft Office appications Experience in handing queries via cas and emais is highy desired Foows procedures, comfortabe in adapting to transformation within business unit You ove coaborative environments that use agie methodoogies to encourage creative design thinking and find innovative ways to deveop with cutting edge marketing trends Ambitious individua who can work under their own direction towards agreed targets/goas. Abiity to manage change and be open to it good time management and an abiity to work under stress Proven interpersona skis whie contributing to team effort by accompishing reated resuts as needed
Posted 2 months ago
1.0 - 5.0 years
2 Lacs
Chennai
Work from Office
Job description: Role : Telecom Support Designation: Executive & Senior Executive Languages Known: Good communication skills Work Location: Chennai One IT Park , Thoraipakkam. Qualification: Any graduate can be considered. Notice period: Immediate Joiners preferable. Interview Venue HEXAWARE TECHNOLOGIES/BPS; Chennai One IT Park, 2nd Building, 3rd Floor, 200 Feet Radial Rd, Thoraipakkam, Chennai 600043 Desired Candidate Profile: Experience in Telecom Domain. Should have experience in Router Configuration, Broadband Installation and Telecom Domain Candidate should be strong in communication (should be good Grammar, sentence construction and pronunciation). Only Immediate joiners. Should be able to communicate clearly, both written and in speech. Should be comfortable working for 5 days (24/7) with 2 days rotational offs. Fresher Not Eligible Rounds of Interviews: HR round Operations round Interested candidates please contact below number. Name - Akshaya (or) Priyadharshini Contact no - 7092144919 (or) 7200106840
Posted 3 months ago
10.0 - 20.0 years
25 - 35 Lacs
Noida, New Delhi, Gurugram
Hybrid
Technical Account Manager Location: India (Delhi/NCR ) Hybrid Travel- Pan India If & When required to meet Client Job Summary: To deciding the technical roadmap specific to an account and support to ensure customer satisfaction, working with back-office team providing swift resolution of technical issues, and maintaining high quality standards. This role involves strong technology expertise in consumer electronics and Pay TV technology, HW/SW e.g. Smart TVs, STB, Remote controls, Smart control technologies, Wireless protocols like BLE 5.0, Wifi, IR, WFD etc and CPE devices. Good R&D management experience, roadmap development, product innovation and presales experience is a big plus. A good blend of technical and business skills with strong communication skills Key Responsibilities: 1. Technical account management and Customer Support: Act as the escalation point for critical technical issues and ensure their prompt resolution. Act as a main point of contact for technology discussions, new requirements. Maintain strong customer relationships by delivering consistent, high-quality support services. Closely work with Sales team to enable sales strategy with support of technology features. Monitor customer feedback and drive initiatives to enhance customer satisfaction. 2. Operational Efficiency: 3. Technical Expertise: 4. Strategic Planning & Presales Qualifications: Educational Background: Bachelors degree in Computer Science, Information Technology, or a related field. Experience: 10 years of experience in technical support or a similar role, with at least 23 years in a managerial position. Proven experience in managing technical support operations in India or globally. Strong leadership and people management skills. Contact - +91 9071129990
Posted 3 months ago
12.0 - 17.0 years
11 - 15 Lacs
Pune
Work from Office
Project Role : Business Process Architect Project Role Description : Design business processes, including characteristics and key performance indicators (KPIs), to meet process and functional requirements. Work closely with the Application Architect to create the process blueprint and establish business process requirements to drive out application requirements and metrics. Assist in quality management reviews, ensure all business and design requirements are met. Educate stakeholders to ensure a complete understanding of the designs. Must have skills : Broadcasting Media Good to have skills : NAMinimum 12 year(s) of experience is required Educational Qualification : MBA Summary :As a Business Process Architect, you will design business processes, including characteristics and key performance indicators (KPIs), to meet process and functional requirements. Work closely with the Application Architect to create the process blueprint and establish business process requirements to drive out application requirements and metrics. Assist in quality management reviews, ensure all business and design requirements are met. Educate stakeholders to ensure a complete understanding of the designs. Roles & Responsibilities:- Expected to be an SME, collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Expected to provide solutions to problems that apply across multiple teams.- Develop innovative business process models.- Conduct process assessments and identify improvement opportunities. Professional & Technical Skills: - Must To Have Skills: Proficiency in Broadcasting Media.- Strong analytical skills for process design and optimization.- Experience in process mapping and documentation.- Knowledge of business process modeling tools.- Good To Have Skills: Experience in media production workflows. Additional Information:- The candidate should have a minimum of 12 years of experience in Broadcasting Media.- This position is based at our Pune office.- A MBA is required. Qualification MBA
Posted 3 months ago
1.0 - 3.0 years
1 - 2 Lacs
Chennai
Work from Office
Job description: Role : Telecom Support Designation: Executive & Senior Executive Languages Known: Good communication skills Work Location: Chennai One IT Park , Thoraipakkam. Qualification: Any graduate can be considered. Notice period: Immediate Joiners preferable. Note: Freshers Not Eligible Please go through the JD before applying as we are looking only for relevant profile. Irrelevant profiles will not be considered for this role. Interview Venue HEXAWARE TECHNOLOGIES/BPS; Chennai One IT Park, 2nd Building, 3rd Floor, 200 Feet Radial Rd, Thoraipakkam, Chennai 600043 Desired Candidate Profile: Experience in Telecom Domain. Preferred Relevant experience will be considered for further rounds. Should have experience in Technical Voice, Broadband, Fiber Network and Fixed Line. Candidate should be strong in communication (should be good Grammar, sentence construction and pronunciation). Only Immediate joiners. Should be comfortable working for 5 days (24/7) with 2 days rotational offs. One way cab facilities for drop within Boundary limit. Rounds of Interviews: HR round Operations round Interested candidates please contact below number. Name - Priyadharshini / Akshaya Contact no - 7200106840 / 7092144919
Posted 3 months ago
0.0 - 4.0 years
2 - 2 Lacs
Moinabad
Work from Office
Responsibilities: Install, maintain & repair broadband networks using optical fiber technology. Provide exceptional customer service during on-site visits. Free meal Sales incentives Annual bonus
Posted 3 months ago
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