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7.0 - 11.0 years
0 Lacs
noida, uttar pradesh
On-site
Experience: You should possess a minimum of 7-9 years of IT Vendor Management (Field Service Workforce) domain experience to be considered for the Lead (MVP) position at Iron Service Global. Job Description: As a Lead (MVP) at Iron Service Global, you will be responsible for leading a team through all phases of client acquisition (New Program Transition) of Field Services Operations process within strict timelines. Your duties will include understanding client requirements through SOW/NPT templates, identifying gaps between client requirements and ISG delivery capabilities in the USCA region, workforce capacity planning, predictive profit delivery, and implementing innovative data-driven project planning and execution strategies. You must have prior experience leading a remote and on-site team, driving performance management through KPIs, fostering a fair and competitive environment, ensuring adherence to program processes and compliance, and developing strong partnerships with vendors. Your role will also involve workforce management/procurement, differentiation between field resource categories, and providing cross-functional support. Job Responsibilities: - Build workforce supply chain solutions as per customer SOW. - Identify cost-saving opportunities continuously and measure team performance through predefined KPIs. - Handle escalations from internal stakeholders within stipulated SLA. - Prepare detailed Cost Analysis of program activities, Vendor Quotes, and perform Cost comparison. - Support Sales team in pre-bid activities as required. - Create scalable templates in Excel for program deliverables. - Ensure daily profit achievement through worker cost negotiations. - Plan team capacity effectively. - Build high-performing teams and maintain accountability for Vendor Management Team success. - Propose process improvements to enhance Service Delivery. - Manage conflicts, drive teams to remediate problems, and ensure efficient task completion. - Lead and manage Vendor Management team to review incidents, problems, and operational issues. - Assist in resource planning, onboarding, and training. - Create a high-performance culture within the department. - Define and measure new KPIs for performance management initiatives. - Ensure financial goals are met, comply with company policies, and provide performance analyses. - Review and report Vendor performance metrics and ensure Service Levels are met. - Manage requisition activity, oversee VMS technology, and ensure quality profiles are sourced. - Prepare reports for management review to optimize costs and enhance efficiency. - Provide SOP training and updates to supplier and internal team on VMS technology use. - Participate in RFI/RFP process for deals. - Implement setup for Primary and Secondary Vendors. - Provide standard program reporting to internal stakeholders. - Drive cost-saving initiatives without compromising service quality. - Knowledge of cost-drivers and vendor market dynamics in field services industry. - Ensure Technicians are assigned and reach sites as per SLA. - Familiarity with portals like Ticketmaster, ServiceNow, SFDC, Freshdesk, Zendesk, Jira. - Ensure appropriate approvals are in place before executing documents. - Knowledge of Background verification requirements and drug tests as per local laws. Required Skills: - Experience in manpower hiring in EMEA region. - Skilled in manpower sourcing for managed IT services. - Proficient in identifying cost-saving initiatives. - Expert negotiator with vendors on commercial terms. - Strong leadership skills with attention to detail. - Escalation handling and risk mitigation experience. - Ability to handle pressure and meet deadlines. - Work independently and collaboratively in a team. - Influence cross-functional teams and peers. - Excellent interpersonal, communication, and public speaking skills.,
Posted 3 weeks ago
0.0 - 4.0 years
0 Lacs
haryana
On-site
About the Internship: We are currently seeking vibrant and enthusiastic students/candidates to join our Background Verification team for the internship program in the domains of Employment Verification, Address Verification, Education Verification, Police Verification, and Criminal Record Check Verification. Primary Duties & Responsibilities: You will be responsible for obtaining verifications through phone/email/fax/post in adherence to the predefined quality standards, service level agreements, and productivity targets for assigned cases. This includes verifications related to Education, Employment History, Performance Feedback, Reference/Cross Reference, Criminal Record, Drug Test, and Address Verification. You will also be required to analyze received verifications, conduct quality checks based on internal parameters, update internal Management Information System (MIS) regularly, ensure swift completion of checks, build and maintain relationships with verification sources, and prepare screening reports for client relations team review. Only those candidates can apply who: - Are available for a full-time (in-office) internship. - Can commence the internship immediately. - Can commit to a minimum duration of 6 months. - Have relevant skills and interests with a strong desire to learn. - Freshers seeking job opportunities are also encouraged to apply. Stipend: INR 5000 per month Other perks: Certificate, Letter of recommendation, Job offer Location: Gurgaon,
Posted 1 month ago
0.0 - 5.0 years
2 - 4 Lacs
Noida
Work from Office
Greetings from QX Global Group!!! As a Compliance officer your roles and responsibilities will be as below: Role and Responsibilities: Develop and implement compliance programs: Create and enforce policies and procedures to ensure compliance with laws and regulations. 1-2 years of experience working on Onboarding Documentations Experience working on ATS like Bullhorn Hands-on experience working with VMS What are we looking for: We are looking for candidates with experience working on VMS portals A Go getter attitude and a pleasing personality. Strong command on English language both spoken and written communication. A Bachelors degree. Excellent networking skills, people person and team player Creative and Research Oriented Good Reasoning, Quantitative Skills and organization skills Strong Analytical and interpersonal skills Shift: US Shift Office Address: Noida, sector 62
Posted 2 months ago
1.0 - 3.0 years
2 - 5 Lacs
noida, delhi / ncr
Work from Office
Job Description- 1-3 years of experience in Onboarding/Onboarding Audit. Excellent knowledge of company Paperwork, Client Paperwork, Background Check, Drug Test & any other Clients requirement from onboarding perspective and fair understanding of the Onboarding Tasks. Detail oriented, highly organized and professional with Strong communications and writing skills. Capable of working with management to define and implement compliance policies and internal processes. Proficient with MS Excel. Additional Information- Experience- 1 to 3 years Shift Timings- 6:30 PM IST to 3:30 AM IST(Night Shift) Working days- Monday to Friday Location- Sector 63,Noida Notice Period- Maximum 30 days * Both Sides cab facility is available *
Posted Date not available
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