Role & responsibilities Do you ever wonder what happens inside the cloud? DigitalOcean (NYSE: DOCN) simplifies cloud computing so builders can spend more time creating software that changes the world. With our mission-critical infrastructure and fully managed offerings, DigitalOcean enables startups and small and medium-sized businesses (SMBs) to rapidly deploy and scale modern applications. As a remote-first organization, our employees, like our customers, are based around the world. We want people who are passionate about helping our customers scale. We are looking for creative problem-solvers who are eager to help our business customers scale. Reporting to the Manager of Customer Success, a Customer Success Engineer will engage with our largest customers every day, solving their problems and ensuring that they are able to grow on top of DigitalOcean. As the voice of the customer, you have the opportunity to influence product decisions while helping to build the next great cloud company! What You'll Be Doing: Respond to technical and product questions generated by our customers through tickets, emails, chats, or phone calls Troubleshoot application and product issues Quickly learn DigitalOcean systems and adapt to rapid changes Work both collaboratively and independently within a team setting (we love Slack!) Identify, communicate, and document process & policy improvement Incident management and escalations Help combat fraud and abuse on the platform Collaborate with other teams and departments to improve the customer's experience Help architect HA solutions for fast-growing and new customers What Well Expect From You: Strong background in cloud technology and Linux systems Passionate about technology and customer support Strong identity with our brand and team culture Strong analytical skills and pattern recognition Prior experience in similar environments in Customer Success, or Solutions Architecture type roles. Strong communication skills, with the ability to explain technical concepts in clear and concise terms A desire to get the best out of everyone on their team with the ability to balance the demands of multiple constituencies, define priorities, and set appropriate expectations. Technical Skills: Applied knowledge in areas like: Linux, Debian, Ubuntu, Django, etc Networking and Storage Virtualization: KVM, Xen Experience with one or more database engines (MySQL, MariaDB, PostgreSQL, Redis, MongoDB). Bonus: Certifications such as RHCE, CKA, and/or CKAD Bonus: Experience troubleshooting basic and advanced Kubernetes issues, from pods and deployments to the control plane Why You’ll Like Working for DigitalOcean : We reward our employees . The salary range for this position is based on relevant years of experience and skills. Employees may qualify for a bonus in addition to base salary; bonus amounts are determined based on company and individual performance. We also provide equity compensation to eligible employees including grants of equity upon hire and the option to participate in our Employee Stock Purchase Program. We value development. You will work with some of the smartest and most interesting people in the industry. We are a high-performance organization that is always challenging our teams and employees to continuously grow. We maintain a growth mindset in everything we do and invest deeply in employee development through formalized mentorship and other internal programs. We provide all employees with reimbursement for relevant conferences, training, and education. We care about your well-being. In addition to cash and equity compensation, we also offer employees a competitive array of benefits. While the philosophy around our benefits is the same worldwide, specific benefits may vary in other countries due to local regulations and preferences. We value diversity and inclusivity. We are an equal opportunity employer and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Preferred candidate profile
Dive in and do the best work of your career at DigitalOcean. Journey alongside a strong community of top talent who are relentless in their drive to build the simplest scalable cloud. If you have a growth mindset, naturally like to think big and bold, and are energized by the fast-paced environment of a true industry disruptor, youll find your place here. We value winning together while learning, having fun, and making a profound difference for the dreamers and builders in the world. Position Overview We are looking for a Senior Program Manager, L&D to design and deliver impactful learning programs that strengthen leadership, manager capability, and individual contributor development. The role blends instructional design, program management, and digital learning innovation to drive a culture of growth and continuous learning. This position reports to the Manager of Organizational Development. What You’ll Do Leadership Training: Design, storyboard, deliver, and manage leadership training program - from concept to post-delivery follow-through. Manager & IC Training: Build and facilitate recurring training programs that prepare managers to lead in a fast-paced, high-growth environment, and help individual contributors thrive in a culture of adaptability, respect, collaboration, and results. Learning Materials Development: Create engaging learning assets such as videos, toolkits, eLearning modules, and job aids to drive impact and retention. Business-as-Usual Support: Monitor and respond to training-related inquiries, ensuring managers and employees get timely support and resources. AI & Digital Enablement: Identify and integrate opportunities to use AI and digital tools to improve how learning is designed, delivered, and scaled. Needs-Based Customization: Adapt training programs based on insights from learning needs analysis to align with business priorities and evolving skill requirements. Organizational Development Projects: Contribute to high-impact OD and talent development initiatives as part of the broader People strategy. Key Metrics Timely rollout of leadership, manager, and IC training programs. Positive feedback and high engagement from learners. Evidence of alignment between training and business priorities. What You’ll Add to DigitalOcean 5+ years in learning & development with experience in building high impact Leadership Training, skilled in training needs analysis, instructional design, and program management. Ability to design, develop, and deliver training programs that are practical, engaging, and aligned with business needs. Understanding of adult learning theories and how to apply them in fast-paced environments. Comfort with Google Suite, digital learning tools, AI video platforms such as Synthesia and authoring tools such as Rise 360. Strong presentation, communication and collaboration skills to work effectively with stakeholders across functions. A genuine interest in helping managers and employees grow and succeed through continuous learning. Why You’ll Like Working for DigitalOcean We innovate with purpose. You’ll be a part of a cutting-edge technology company with an upward trajectory, who are proud to simplify cloud and AI so builders can spend more time creating software that changes the world. As a member of the team, you will be a Shark who thinks big, bold, and scrappy, like an owner with a bias for action and a powerful sense of responsibility for customers, products, employees, and decisions. We prioritize career development. At DO, you’ll do the best work of your career. You will work with some of the smartest and most interesting people in the industry. We are a high-performance organization that will always challenge you to think big. Our organizational development team will provide you with resources to ensure you keep growing. We provide employees with reimbursement for relevant conferences, training, and education. All employees have access to LinkedIn Learning's 10,000+ courses to support their continued growth and development. We care about your well-being. Regardless of your location, we will provide you with a competitive array of benefits to support you from our Employee Assistance Program to Local Employee Meetups to flexible time off policy, to name a few. While the philosophy around our benefits is the same worldwide, specific benefits may vary based on local regulations and preferences. We reward our employees. The salary range for this position is based on market data, relevant years of experience, and skills. You may qualify for a bonus in addition to base salary; bonus amounts are determined based on company and individual performance. We also provide equity compensation to eligible employees, including equity grants upon hire and the option to participate in our Employee Stock Purchase Program. We value diversity and inclusion. We are an equal-opportunity employer, and recognize that diversity of thought and background builds stronger teams and products to serve our customers. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.