Role & responsibilities Do you ever wonder what happens inside the cloud? DigitalOcean (NYSE: DOCN) simplifies cloud computing so builders can spend more time creating software that changes the world. With our mission-critical infrastructure and fully managed offerings, DigitalOcean enables startups and small and medium-sized businesses (SMBs) to rapidly deploy and scale modern applications. As a remote-first organization, our employees, like our customers, are based around the world. We want people who are passionate about helping our customers scale. We are looking for creative problem-solvers who are eager to help our business customers scale. Reporting to the Manager of Customer Success, a Customer Success Engineer will engage with our largest customers every day, solving their problems and ensuring that they are able to grow on top of DigitalOcean. As the voice of the customer, you have the opportunity to influence product decisions while helping to build the next great cloud company! What You'll Be Doing: Respond to technical and product questions generated by our customers through tickets, emails, chats, or phone calls Troubleshoot application and product issues Quickly learn DigitalOcean systems and adapt to rapid changes Work both collaboratively and independently within a team setting (we love Slack!) Identify, communicate, and document process & policy improvement Incident management and escalations Help combat fraud and abuse on the platform Collaborate with other teams and departments to improve the customer's experience Help architect HA solutions for fast-growing and new customers What Well Expect From You: Strong background in cloud technology and Linux systems Passionate about technology and customer support Strong identity with our brand and team culture Strong analytical skills and pattern recognition Prior experience in similar environments in Customer Success, or Solutions Architecture type roles. Strong communication skills, with the ability to explain technical concepts in clear and concise terms A desire to get the best out of everyone on their team with the ability to balance the demands of multiple constituencies, define priorities, and set appropriate expectations. Technical Skills: Applied knowledge in areas like: Linux, Debian, Ubuntu, Django, etc Networking and Storage Virtualization: KVM, Xen Experience with one or more database engines (MySQL, MariaDB, PostgreSQL, Redis, MongoDB). Bonus: Certifications such as RHCE, CKA, and/or CKAD Bonus: Experience troubleshooting basic and advanced Kubernetes issues, from pods and deployments to the control plane Why You’ll Like Working for DigitalOcean : We reward our employees . The salary range for this position is based on relevant years of experience and skills. Employees may qualify for a bonus in addition to base salary; bonus amounts are determined based on company and individual performance. We also provide equity compensation to eligible employees including grants of equity upon hire and the option to participate in our Employee Stock Purchase Program. We value development. You will work with some of the smartest and most interesting people in the industry. We are a high-performance organization that is always challenging our teams and employees to continuously grow. We maintain a growth mindset in everything we do and invest deeply in employee development through formalized mentorship and other internal programs. We provide all employees with reimbursement for relevant conferences, training, and education. We care about your well-being. In addition to cash and equity compensation, we also offer employees a competitive array of benefits. While the philosophy around our benefits is the same worldwide, specific benefits may vary in other countries due to local regulations and preferences. We value diversity and inclusivity. We are an equal opportunity employer and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Preferred candidate profile
Dive in and do the best work of your career at DigitalOcean. Journey alongside a strong community of top talent who are relentless in their drive to build the simplest scalable cloud. If you have a growth mindset, naturally like to think big and bold, and are energized by the fast-paced environment of a true industry disruptor, youll find your place here. We value winning together while learning, having fun, and making a profound difference for the dreamers and builders in the world. Position Overview We are looking for a Senior Program Manager, L&D to design and deliver impactful learning programs that strengthen leadership, manager capability, and individual contributor development. The role blends instructional design, program management, and digital learning innovation to drive a culture of growth and continuous learning. This position reports to the Manager of Organizational Development. What You’ll Do Leadership Training: Design, storyboard, deliver, and manage leadership training program - from concept to post-delivery follow-through. Manager & IC Training: Build and facilitate recurring training programs that prepare managers to lead in a fast-paced, high-growth environment, and help individual contributors thrive in a culture of adaptability, respect, collaboration, and results. Learning Materials Development: Create engaging learning assets such as videos, toolkits, eLearning modules, and job aids to drive impact and retention. Business-as-Usual Support: Monitor and respond to training-related inquiries, ensuring managers and employees get timely support and resources. AI & Digital Enablement: Identify and integrate opportunities to use AI and digital tools to improve how learning is designed, delivered, and scaled. Needs-Based Customization: Adapt training programs based on insights from learning needs analysis to align with business priorities and evolving skill requirements. Organizational Development Projects: Contribute to high-impact OD and talent development initiatives as part of the broader People strategy. Key Metrics Timely rollout of leadership, manager, and IC training programs. Positive feedback and high engagement from learners. Evidence of alignment between training and business priorities. What You’ll Add to DigitalOcean 5+ years in learning & development with experience in building high impact Leadership Training, skilled in training needs analysis, instructional design, and program management. Ability to design, develop, and deliver training programs that are practical, engaging, and aligned with business needs. Understanding of adult learning theories and how to apply them in fast-paced environments. Comfort with Google Suite, digital learning tools, AI video platforms such as Synthesia and authoring tools such as Rise 360. Strong presentation, communication and collaboration skills to work effectively with stakeholders across functions. A genuine interest in helping managers and employees grow and succeed through continuous learning. Why You’ll Like Working for DigitalOcean We innovate with purpose. You’ll be a part of a cutting-edge technology company with an upward trajectory, who are proud to simplify cloud and AI so builders can spend more time creating software that changes the world. As a member of the team, you will be a Shark who thinks big, bold, and scrappy, like an owner with a bias for action and a powerful sense of responsibility for customers, products, employees, and decisions. We prioritize career development. At DO, you’ll do the best work of your career. You will work with some of the smartest and most interesting people in the industry. We are a high-performance organization that will always challenge you to think big. Our organizational development team will provide you with resources to ensure you keep growing. We provide employees with reimbursement for relevant conferences, training, and education. All employees have access to LinkedIn Learning's 10,000+ courses to support their continued growth and development. We care about your well-being. Regardless of your location, we will provide you with a competitive array of benefits to support you from our Employee Assistance Program to Local Employee Meetups to flexible time off policy, to name a few. While the philosophy around our benefits is the same worldwide, specific benefits may vary based on local regulations and preferences. We reward our employees. The salary range for this position is based on market data, relevant years of experience, and skills. You may qualify for a bonus in addition to base salary; bonus amounts are determined based on company and individual performance. We also provide equity compensation to eligible employees, including equity grants upon hire and the option to participate in our Employee Stock Purchase Program. We value diversity and inclusion. We are an equal-opportunity employer, and recognize that diversity of thought and background builds stronger teams and products to serve our customers. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.
Dive in and do the best work of your career at DigitalOcean. Journey alongside a strong community of top talent who are relentless in their drive to build the simplest scalable cloud. If you have a growth mindset, naturally like to think big and bold, and are energized by the fast-paced environment of a true industry disruptor, youll find your place here. We value winning together —while learning, having fun, and making a profound difference for the dreamers and builders in the world. Position Overview: We are looking for a Cloud Support Engineer SME with a minimum 5 years of experience and deep expertise in Kubernetes, AI/ML workloads, and GPU infrastructure who is passionate about helping our customers scale and innovate with cutting-edge technologies. As a Cloud Support Engineer at DigitalOcean, you will join a dynamic team dedicated to revolutionizing cloud computing and AI. You will be a key member of our advanced support team, helping DigitalOcean's strategic customers succeed by providing white-glove support and guidance across complex technical domains. Reporting to the Manager of Customer Success Engineering, you’ll act as both a trusted advisor and a technical troubleshooter, empowering our customers to build and scale confidently on our platform. What You'll Do: Act as a technical subject matter expert (SME) for Kubernetes, AI/ML workloads, and GPU-backed infrastructure. Troubleshoot and resolve advanced support cases related to orchestration, performance tuning, container networking, and GPU-based compute. Engage directly with our strategic and high-value customers via tickets, Slack, email, and live sessions. Partner with Engineering and Product teams to provide feedback on platform usability, bugs, and customer needs. Help shape internal runbooks, SOPs, and documentation to scale AI/ML and GPU-related support. Participate in incident management, root cause analysis, and retrospective reviews. Contribute to the architecture and optimization of customer workloads for high availability and cost efficiency. Educate and mentor internal team members on Kubernetes and GPU-based architectures. Influence roadmap priorities by surfacing recurring pain points and opportunities. What You’ll Add to DigitalOcean: 5+ years in technical support, DevOps, solutions engineering, or SRE roles. Deep experience with Kubernetes (preferably CKA-certified) in production environments. Experience supporting AI/ML workflows using GPUs (e.g., NVIDIA A100, L4, CUDA, TensorFlow, PyTorch). Familiarity with container lifecycle management, GPU scheduling, and scaling AI jobs in Kubernetes. Advanced knowledge of Linux systems administration (Ubuntu/Debian), shell scripting, and performance tuning. Deep Knowledge of Bare Metal and Virtualized environments Ability to communicate complex technical topics clearly to customers and cross-functional stakeholders. Experience troubleshooting full-stack deployments—containers, orchestration, networking, and storage. Comfortable working independently and collaboratively in a remote environment. Bonus Points For: Familiarity with cloud-native observability stacks (Prometheus, Grafana, OpenTelemetry). Hands-on experience with Paperspace, JupyterHub, Kubeflow, or Ray. Exposure to networking topics like CNI plugins, overlay networks, and ingress controllers. Prior experience in customer-facing roles at IaaS/PaaS providers or ML Ops platforms. Why You’ll Like Working for DigitalOcean: We innovate with purpose. You’ll be a part of a cutting-edge technology company with an upward trajectory, who are proud to simplify cloud and AI so builders can spend more time creating software that changes the world. As a member of the team, you will be a Shark who thinks big, bold, and scrappy, like an owner with a bias for action and a powerful sense of responsibility for customers, products, employees, and decisions. We prioritize career development. At DO, you’ll do the best work of your career. You will work with some of the smartest and most interesting people in the industry. We are a high-performance organization that will always challenge you to think big. Our organizational development team will provide you with resources to ensure you keep growing. We provide employees with reimbursement for relevant conferences, training, and education. All employees have access to LinkedIn Learning's 10,000+ courses to support their continued growth and development. We care about your well-being. Regardless of your location, we will provide you with a competitive array of benefits to support you from our Employee Assistance Program to Local Employee Meetups to flexible time off policy, to name a few. While the philosophy around our benefits is the same worldwide, specific benefits may vary based on local regulations and preferences. We reward our employees. The salary range for this position is based on market data, relevant years of experience, and skills. You may qualify for a bonus in addition to base salary; bonus amounts are determined based on company and individual performance. We also provide equity compensation to eligible employees, including equity grants upon hire and the option to participate in our Employee Stock Purchase Program. We value diversity and inclusion. We are an equal-opportunity employer, and recognize that diversity of thought and background builds stronger teams and products to serve our customers. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service. Role & responsibilities Preferred candidate profile
At DigitalOcean, we're not just simplifying cloud computing - we're revolutionizing it. We serve the developer community and the businesses they build with a relentless pursuit of simplicity. With our customers at the heart of what we do - and powered by a diverse culture that values boldness, speed, simplicity, ownership, and a growth mindset - we are committed to building truly useful products. Come swim with us! Position Overview: We are looking for an Indirect Tax Manager who is passionate about global indirect taxes. As an Indirect Tax Manager at DigitalOcean, you will join a dynamic team dedicated to revolutionizing cloud computing. Responsibilities include keeping up with legislative and regulatory changes, timely submission of registrations and returns, coordinating tax payments, supporting with month end close, and assisting with ad-hoc projects. You will collaborate and work with professionals across various departments both internally and externally. This position reports to the Director, Indirect Tax. What Youll Do: Take ownership and manage indirect tax compliance for multiple entities, which includes US sales and use tax, gross receipts, value added tax, goods and services tax, digital services tax, and other indirect taxes globally Review and ensure indirect taxes charged are accurate on both invoices issued by the company and received from vendors Prepare monthly source data used for indirect tax returns Prepare indirect tax returns in-house where applicable Review indirect tax returns that are prepared by junior staff or a third-party compliance provider where applicable Coordinate and ensure timely payments to the applicable tax authorities Assist in managing indirect tax recoverability and timely refunds Ensure all copies of the tax returns, working papers, and other relevant documents are stored in the applicable internal folder system Develop and maintain internal standard operating procedures for compliance processes Support the month-end close process by booking tax journal entries, performing variance analyses on account balances, and preparing account reconciliations Support customers in uploading tax exemption certificates to the database and review customers tax exemption certificates Assist with indirect tax cash forecasting Respond to indirect tax notices and inquiries from the tax authorities Keep up with various global legislative and regulatory updates related to indirect taxes in order to assess and communicate any potential impact Liaise with tax auditors and provide support for audits, which includes providing requested documentation and information and performing reconciliations to ensure accuracy of data prior to submitting it to the tax auditor Collaborate with various departments including Finance, Legal, Billing-Engineering, Data Analytics, Customer Support, Infrastructure Operations, Procurement Provide insights and recommendations related to process improvement and data automation Work cross-functionally to help assess tax implications of new product offerings and maintain the product taxability matrix by performing tax research and leveraging tax advisors as needed. Support in current and new business initiatives as applicable for indirect tax Manage, support, and develop tax junior staff Key Metrics: Minimum 5 years indirect tax experience CPA preferred Masters degree in Taxation a plus Excellent analytical and communication skills Strong Alteryx and Excel skills What Youll Add to DigitalOcean: Ability to recognize, understand, and analyze complex indirect tax issues Detail oriented with strong analytical and critical thinking skills Resolution oriented and problem solving skills Proficient organizational skills and ability to work both independently and cross functionally in a fast paced environment Strong interpersonal skills and ability to communicate effectively both verbally and in writing Why Youll Like Working for DigitalOcean We are proud to work here. You’ll be a part of a cutting-edge technology company with an upward trajectory, who are proud to simplify cloud computing so builders can spend more time creating software that changes the world. As a member of the team, you will be a Shark who thinks big, bold, and scrappy, like an owner with a bias for action and a powerful sense of responsibility for customers, products, employees, and decisions. We prioritize career development. At DO, you’ll do the best work of your career. You will work with some of the smartest and most interesting people in the industry. We are a high-performance organization that will always challenge you to think big. Our organizational development team will provide you with resources to ensure you keep growing. We provide employees with reimbursement for relevant conferences, training, and education. All employees have access to LinkedIn Learning's 10,000+ courses to support their continued growth and development. We care about your well-being. Regardless of your location, we will provide you with a competitive array of benefits to support your overall well-being, from one-time work from home stipend to wellness allowance to flexible time off policy, to name a few. While the philosophy around our benefits is the same worldwide, specific benefits may vary based on local regulations and preferences. We reward our employees. The salary range for this position is based on market data, relevant years of experience, and skills. You may qualify for a bonus in addition to base salary; bonus amounts are determined based on company and individual performance. We also provide equity compensation to eligible employees, including equity grants upon hire and the option to participate in our Employee Stock Purchase Program. DigitalOcean is an equal-opportunity employer. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.
Dive in and do the best work of your career at DigitalOcean. Journey alongside a strong community of top talent who are relentless in their drive to build the simplest scalable cloud. If you have a growth mindset, naturally like to think big and bold, and are energized by the fast-paced environment of a true industry disruptor, youll find your place here. We value winning together —while learning, having fun, and making a profound difference for the dreamers and builders in the world. Position Overview: We are looking for a Software Engineer who is passionate about using your Linux, open source software, and DevOps skills to maintain the DigitalOcean droplet images portfolio. As a Software Engineer at DigitalOcean, you will join a dynamic team dedicated to revolutionizing cloud computing. You will be maintaining the OS images for use on all 4 million+ droplets, building and maintaining mechanisms for creating these images on internal infrastructure using Github actions and other automation tools, and responding to any critical security issues in the OS. You will work closely with Ubuntu, Debian, and RHEL-based upstream distributions to address bugs. This is a key role on our core Compute team within the Infrastructure as a Service (IAAS) organization. What You’ll Do: Build and maintain the Linux distro images for use on all 4 million+ droplets Work with upstream open source software communities to integrate bug fixes and features Collaborate proactively across distributed teams Develop and maintain robust automation tooling to ensure consistent, reliable, and scalable image builds Build reliable automation and continuously improve tooling quality Key Metrics: General understanding of Linux system use and debugging Experience building images for QEMU/KVM, or similar virtualization platforms Good understanding of cloud-init - preferred Distributed systems experience Proficiency with GitHub Actions, CI/CD, Concourse, or similar Proficiency in Python, bash, and Golang or similar for automation scripts and tools What You’ll Add to DigitalOcean: Bachelor's or Master's degree in Computer Science, Mathematics, Statistics or Computer/Electrical Engineering or equivalent work experience Demonstrated ability to solve complex problems at scale Strong security mindset with proactive approach to implementing best practices Excellent cross-team collaboration and communication skills Professional-level written and spoken English with strong presentation abilities Experience with observability platforms such as Prometheus, Grafana, or Elastic Why You’ll Like Working for DigitalOcean We innovate with purpose. You’ll be a part of a cutting-edge technology company with an upward trajectory, who are proud to simplify cloud and AI so builders can spend more time creating software that changes the world. As a member of the team, you will be a Shark who thinks big, bold, and scrappy, like an owner with a bias for action and a powerful sense of responsibility for customers, products, employees, and decisions. We prioritize career development. At DO, you’ll do the best work of your career. You will work with some of the smartest and most interesting people in the industry. We are a high-performance organization that will always challenge you to think big. Our organizational development team will provide you with resources to ensure you keep growing. We provide employees with reimbursement for relevant conferences, training, and education. All employees have access to LinkedIn Learning's 10,000+ courses to support their continued growth and development. We care about your well-being. Regardless of your location, we will provide you with a competitive array of benefits to support you from our Employee Assistance Program to Local Employee Meetups to flexible time off policy, to name a few. While the philosophy around our benefits is the same worldwide, specific benefits may vary based on local regulations and preferences. We reward our employees. The salary range for this position is based on market data, relevant years of experience, and skills. You may qualify for a bonus in addition to base salary; bonus amounts are determined based on company and individual performance. We also provide equity compensation to eligible employees, including equity grants upon hire and the option to participate in our Employee Stock Purchase Program. We value diversity and inclusion. We are an equal-opportunity employer, and recognize that diversity of thought and background builds stronger teams and products to serve our customers. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service. Role & responsibilities Preferred candidate profile