5.0 - 10.0 years

5 - 10 Lacs

Gurgaon / Gurugram, Haryana, India

On-site

Roles and Responsibilities : As a Manager - Software Support, you will lead a team of technical support professionals who provide unmatched support to our customers across product lines and sites. This position requires a strong customer focus as well as demonstrated management, advanced technical skills and strong leadership skills. You will use your astute observational powers and analytical skills to identify inefficiencies and relentlessly pursue the path of continuous improvement to drive customer happiness. You will love it here if you have a bias towards action, enjoy solving problems for customers and want to be part of defining what the future of automation in warehouses will look l...

Posted 6 months ago

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Manager - Software Support GreyOrange

7.0 - 10.0 years

7 - 10 Lacs

Gurgaon / Gurugram, Haryana, India

On-site

Roles and Responsibilities : Supervise and mentor the Level 1 support team, providing guidance, training, and performance evaluations Schedule and manage shift rotations to ensure 24/7 coverage and optimal team performance Foster a positive and collaborative team environment Performance management for On role and contractual employees NOC Operations : Oversee the daily operations of the NOC (Alerts & Maintenance of production servers & application), ensuring all monitoring and incident management processes are followed Implement and enforce standard operating procedures (SOPs) for all team processes Ensure timely and effective communication and escalation of incidents to relevant stakeholder...

Posted 6 months ago

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