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1.0 - 31.0 years

2 - 2 Lacs

Mysore/Mysuru

On-site

Job Title: Field Executive – Debt Collection / Recovery Location: Mysuru Area Languages: Kannada (required), Hindi & English (moderate) Certification: DRA Certified (Mandatory) Requirements: Own a two-wheeler and possess good route knowledge Responsibilities: Handle on-ground debt recovery and field collection visits Coordinate with backend teams to ensure smooth resolution Maintain professionalism during client interactions Benefits: Competitive salary Petrol allowance Incentives based on performance

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2.0 - 31.0 years

2 - 3 Lacs

Nigdi, Pimpri-Chinchwad

On-site

Ability to handle a team of 10 telecallers Negotiation skills handling esclations Goal setting Motivating team to acheive targets Team building Knowledge of Dialers for calling DRA certified Previous knowledge of Debt recovery

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6.0 - 11.0 years

25 - 27 Lacs

Pune

Work from Office

Job Purpose Implement end to end Configuration and change management processes to ensure smooth functioning of STP domain for vendor Huawei/Oracle on nodes SPS, STP, Oracle STP, U2000 covering nearly 80 nodes across 19 circles. Carrying out Impact Analysis of major/critical activities to avoid high risk factors. Perform all Major/ Critical Change management activities for STP network elements (Oracle STP, DRA, SPS, and STP of Huawei) within agreed SLA and FTR (Success rate). Perform Proactive and Uniform approach to deploy all new features/patches with error free implementation and process compliance. Execute all AOP rollout across technology as per agreed rollout targets for timely readiness and on-boarding of STP network with 100% compliance and SLA. Responsible to develop automation of configuration and change management process with tools to ensure lesser downtime, seamless customer experience, bring in synergy and drive cost leadership in domain Key Accountabilities / Key Result Areas Provide Best Network Experience for both Voice and Data - Perform Configuration and Change management for major/critical activities, impact analysis for all critical changes in the network, attending CAB discussions and handling emergencies for STP network as per defined SLAs and FTR (Success rate). Deployment of all new network features and upgrades with FTR and uniform approach Rollout – perform all AOP rollout across technology as per agreed rollout targets. Transformation - Integration of new services, nodes as per agreed project time plan. P & L Consciousness - Improvising service availability-In-house automations of critical activities and preparation/modification of MoPs wherever required. Establish KPI’s to support NOC quality initiatives, technology and process audits, Implement best-practice Policies and Procedures Core Competencies, Knowledge, Experience, Technical / Professional Qualifications Core Competencies, Knowledge, Experience Hands on Experience on STP ,DRA,SPS system with 6+ years of experience with at least 3 year in Change Management. Good understanding on GSM architecture, ATCA MGW, NTHLR, HSS, STP CS Core, SS7/SIGTRAN/IP/SIP/VoLTE major call flows. Technical expertise in STP (configuration & hardware).Must have worked towards achieving customer SLA and network SLA. Effectively able to connect with team members & circles & ability to work as a team player. Comfortable working in shifts. Technical / Professional Qualifications Masters / Bachelors in Electronics / Electronics Communication from reputed Institute. In depth knowledge of STP VoLTE entities and signalling systems related to 2G, 3G and 4G technologies

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2.0 - 5.0 years

2 - 3 Lacs

Bengaluru

Work from Office

Job Title: Tele-calling EMI Collection Executive (Call Centre) Contact: 9663151827 (Sanmay) Location: Bengaluru, India Experience Required: 2+ years Function: Collections, Recovery, Operations Employment Type: Full Time Languages known (minimum 2): English, Telugu, Kannada, Tamil (Hindi not compulsory, but would be a plus) Role Overview: Resollect is looking for experienced and certified Collection/Recovery Callers to manage and drive recovery efforts for secured loan portfolios . The ideal candidate will have hands-on experience in housing and vehicle loan recovery and a sound understanding of the secured loan legal process. This is a high-ownership, on-ground role with deep execution responsibilities and strategic impact. Key Responsibilities: Initiate and manage recovery calls for overdue home loans, two-wheelers, and four-wheelers Handle follow-ups, payment commitments, and objection handling professionally Update and manage case details accurately in CRM and dialler systems Coordinate with legal/field teams for secured asset recovery where applicable Track daily performance and ensure timely resolution of allocated accounts Maintain compliance with RBI and internal recovery standards Ideal Profile & Requirements: Minimum 2 years of calling-based recovery experience Must hold a valid DRA (Debt Recovery Agent) certificate Prior experience with housing loans and vehicle loan portfolios is preferred Understanding of secured loan recovery and related legal processes is a strong plus Proficient in using dialler systems and CRM tools Strong communication, negotiation, and objection-handling skills Hands-on mindset ready to roll up sleeves and lead from the front. Immediate joiners will be highly preferred Why Join Resollect? Competitive compensation + incentive structure Tech-enabled workflows and automation-first approach Opportunity to be part of a high-growth fintech revolutionizing collections Fast-track career growth

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1.0 - 5.0 years

1 - 2 Lacs

Bengaluru

Remote

Field collection Executive Qualification: Graduation is not mandatory Experience: Minimum 1+ years of experience in Banking or Non-Banking sector is required (Collection experience is mandatory) Please contact :Abhinaya 90033 16278 Required Candidate profile Ability to convince the customers to pay their debts, Ability to work under pressure. Need to work for Banks and NBFC for their collection & recovery services. Preference to DRA passed candidates.

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9.0 - 10.0 years

9 - 12 Lacs

Baddi

On-site

We are looking for a dynamic and experienced Plant Head – DRA Compliance to oversee the overall operations of the plant with a strong focus on Drug Regulatory Affairs (DRA) compliance . The ideal candidate will ensure that all manufacturing, quality, and regulatory processes meet national and international standards while driving operational excellence. Key Responsibilities: Lead and manage plant operations ensuring regulatory compliance with national and international guidelines . Oversee the preparation, review, and timely submission of regulatory dossiers and ensure compliance with product registration requirements. Coordinate with Quality Assurance, Quality Control, Production, and Regulatory Affairs teams to maintain a state of compliance across all functions. Monitor and implement changes as per updated regulatory guidelines to ensure continuous compliance. Handle regulatory inspections, audits, and client visits and ensure all CAPA are effectively addressed. Drive plant performance through operational efficiency, safety, quality, and productivity. Develop and mentor cross-functional teams to strengthen compliance and regulatory awareness. Maintain robust documentation and reporting systems to meet compliance and audit readiness. Candidate Requirements: Master’s/Bachelor’s degree in Pharmacy, Chemistry, Life Sciences, or related fields . Minimum 9–10 years of experience in pharmaceutical plant operations with a strong DRA compliance background . Job Types: Full-time, Permanent Pay: ₹80,000.00 - ₹100,000.00 per month Ability to commute/relocate: Baddi, Himachal Pradesh: Reliably commute or planning to relocate before starting work (Required) Experience: Regulatory Affairs : 9 years (Required) injectables: 9 years (Required) Work Location: In person

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1.0 - 6.0 years

2 - 2 Lacs

Chennai

Work from Office

Contact clients via phone to follow up on overdue accounts. Negotiate payment plans and settlements to resolve outstanding debts. Maintain detailed records of all interactions with clients regarding collections. contact: 7670930750 Required Candidate profile DRA Certificate Mandatory Good communication skills must Minimum 1 year tele collection experience must immediate joiners preferred Perks and benefits PF, ESI

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8.0 years

0 Lacs

Hyderābād

On-site

About the job We are a passionate team of Digital Risk Advisors (DRA), specializing in the ERP/iSHIFT landscape. Our mission is to drive Digital Risk Management & Compliance to safeguard patient safety and foster the growth of Sanofi. One of our key drivers is to partner with product teams to provide strategic guidance and expertise across multiple risk domains. By assisting teams in navigating the risk and compliance environment, you play a pivotal role in ensuring the safety of both Sanofi and its patients. Our Hubs are a crucial part of how we innovate, improving performance across every Sanofi department and providing a springboard for the amazing work we do. Build a career and you can be part of transforming our business while helping to change millions of lives. Ready? As Risk Advisory Expert – ERP within our [Digital Risk & Compliance], your responsibilities include assisting product teams in the execution of risk profiles, implementing controls, developing risk management and action plans across various risk and compliance areas, and supporting audit, inspection, and assurance activities. We are seeking an experienced Technical Leader to spearhead our conversational AI / emerging technology initiatives and drive the strategic evolution of our conversational AI capabilities. This role combines hands-on technical leadership with strategic planning, requiring someone who can architect robust solutions while mentoring development teams. The successful candidate will serve as the primary technical authority for our chatbot / innovation ecosystem, ensuring platform scalability, reliability, and continuous innovation. You will work closely with cross-functional teams to translate business requirements into technical solutions and drive the adoption of our platform. He will also drive continuous innovation across multiple technologies including IBM Watson, GenAI, and LLMs. Main Responsibilities: Serve as Technical Lead for the Chatbot platforms, driving architecture decisions and technical strategy Lead and oversee platform evolutions and improvements for conversational AI systems Manage of innovative proof-of-concepts and prototypes, using emerging technologies including GenAI and LLMs Provide technical mentorship and coaching to developers Act as the escalation point for L2/L3 support teams on complex technical issues Support technical incubation and team upskilling for transition from POC to project Evaluate new technologies and frameworks to determine their potential business value Participate actively in business case creation and technical feasibility assessment Experience / Knowledge 8+ years of software development experience with at least 3 years in a technical leadership role Proven track record in AI/Chatbot development (IBM Watson expertise) Experience with NLP concepts, machine learning techniques, and conversation design principles Strong expertise in multiple programming languages, particularly Python and JavaScript Frontend experience with frameworks like Vue.js and React.js Backend experience with Node.js and cloud platforms (IBM Cloud, AWS, Azure) Integration expertise (REST API, OData, SOAP protocols, SQL and database management) Experience with enterprise systems integration (ServiceNow, Concur, Workday, COUPA) is a plus Experience with AI & ML, LLM, GenAI technologies and applications Experience with data consolidation and cleaning Project management capabilities Professional English proficiency (both written and verbal) Skills Excellent communication and leadership abilities Ability to bridge technical and business requirements Strong problem-solving and analytical skills Innovation mindset with practical implementation focus Qualification Bachelor's or master's degree in computer science, Software Engineering, Artificial Intelligence or related field IBM Watson & Cloud Certifications are a plus

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0 years

0 Lacs

Delhi, India

On-site

Hiring Alert – DRA Certified Field Collection Executives | UP West 🔹 We’re looking for DRA Certified Field Collection Executives to join our team across Western Uttar Pradesh . 📍 Locations: Muzaffarnagar | Saharanpur | Bulandshahr | Moradabad | Bareilly | Aligarh | Bijnor | Rampur | Shamli | Baghpat | Amroha | Etah | Kashganj ✅ Who can apply? Must have a valid DRA Certificate (as per RBI rules) Experience in field collections (NBFC/BFSI preferred) Good communication & negotiation skills Able to work independently on the ground 📩 Interested? Send your profile via DM. Let’s work together for smart, responsible collections.

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0.0 - 9.0 years

0 - 1 Lacs

Baddi, Himachal Pradesh

On-site

We are looking for a dynamic and experienced Plant Head – DRA Compliance to oversee the overall operations of the plant with a strong focus on Drug Regulatory Affairs (DRA) compliance . The ideal candidate will ensure that all manufacturing, quality, and regulatory processes meet national and international standards while driving operational excellence. Key Responsibilities: Lead and manage plant operations ensuring regulatory compliance with national and international guidelines . Oversee the preparation, review, and timely submission of regulatory dossiers and ensure compliance with product registration requirements. Coordinate with Quality Assurance, Quality Control, Production, and Regulatory Affairs teams to maintain a state of compliance across all functions. Monitor and implement changes as per updated regulatory guidelines to ensure continuous compliance. Handle regulatory inspections, audits, and client visits and ensure all CAPA are effectively addressed. Drive plant performance through operational efficiency, safety, quality, and productivity. Develop and mentor cross-functional teams to strengthen compliance and regulatory awareness. Maintain robust documentation and reporting systems to meet compliance and audit readiness. Candidate Requirements: Master’s/Bachelor’s degree in Pharmacy, Chemistry, Life Sciences, or related fields . Minimum 9–10 years of experience in pharmaceutical plant operations with a strong DRA compliance background . Job Types: Full-time, Permanent Pay: ₹80,000.00 - ₹100,000.00 per month Ability to commute/relocate: Baddi, Himachal Pradesh: Reliably commute or planning to relocate before starting work (Required) Experience: Regulatory Affairs : 9 years (Required) injectables: 9 years (Required) Work Location: In person

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0 years

0 Lacs

Bhubaneswar, Odisha, India

On-site

About Us JOB DESCRIPTION SBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment experience and indulge in rewarding benefits. At SBI Card, the motto 'Make Life Simple' inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone. SBI Card is proud to be an equal opportunity & inclusive employer and welcome employees without any discrimination on the grounds of race, color, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work. Join us to shape the future of digital payment in India and unlock your full potential. What’s In It For YOU SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees Dynamic, Inclusive and Diverse team culture Gender Neutral Policy Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits Commitment to the overall development of an employee through comprehensive learning & development framework Role Purpose Responsible for the management of all collections processes for allocated portfolio in the assigned CD/Area basis targets set for resolution, normalization, rollback/absolute recovery and ROR. Role Accountability Conduct timely allocation of portfolio to aligned vendors/NFTEs and conduct ongoing reviews to drive performance on the business targets through an extended team of field executives and callers Formulate tactical short term incentive plans for NFTEs to increase productivity and drive DRR Ensure various critical segments as defined by business are reviewed and performance is driven on them Ensure judicious use of hardship tools and adherence to the settlement waivers both on rate and value Conduct ongoing field visits on critical accounts and ensure proper documentation in Collect24 system of all field visits and telephone calls to customers Raise red flags in a timely manner basis deterioration in portfolio health indicators/frauds and raise timely alarms on critical incidents as per the compliance guidelines Ensure all guidelines mentioned in the SVCL are adhered to and that process hygiene is maintained at aligned agencies Ensure 100% data security using secured data transfer modes and data purging as per policy Ensure all customer complaints received are closed within time frame Conduct thorough due diligence while onboarding/offboarding/renewing a vendor and all necessary formalities are completed prior to allocating Ensure agencies raise invoices timely Monitor NFTE ACR CAPE as per the collection strategy Measures of Success Portfolio Coverage Resolution Rate Normalization/Roll back Rate Settlement waiver rate Absolute Recovery Rupee collected NFTE CAPE DRA certification of NFTEs Absolute Customer Complaints Absolute audit observations Process adherence as per MOU Technical Skills / Experience / Certifications Credit Card knowledge along with good understanding of Collection Processes Competencies critical to the role Analytical Ability Stakeholder Management Problem Solving Result Orientation Process Orientation Qualification Post-Graduate / Graduate in any discipline Preferred Industry FSI

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0 years

0 Lacs

Mumbai Metropolitan Region

On-site

About Us JOB DESCRIPTION SBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment experience and indulge in rewarding benefits. At SBI Card, the motto 'Make Life Simple' inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone. SBI Card is proud to be an equal opportunity & inclusive employer and welcome employees without any discrimination on the grounds of race, color, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work. Join us to shape the future of digital payment in India and unlock your full potential. What’s In It For YOU SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees Dynamic, Inclusive and Diverse team culture Gender Neutral Policy Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits Commitment to the overall development of an employee through comprehensive learning & development framework Role Purpose Responsible for the management of all collections processes for allocated portfolio in the assigned CD/Area basis targets set for resolution, normalization, rollback/absolute recovery and ROR. Role Accountability Conduct timely allocation of portfolio to aligned vendors/NFTEs and conduct ongoing reviews to drive performance on the business targets through an extended team of field executives and callers Formulate tactical short term incentive plans for NFTEs to increase productivity and drive DRR Ensure various critical segments as defined by business are reviewed and performance is driven on them Ensure judicious use of hardship tools and adherence to the settlement waivers both on rate and value Conduct ongoing field visits on critical accounts and ensure proper documentation in Collect24 system of all field visits and telephone calls to customers Raise red flags in a timely manner basis deterioration in portfolio health indicators/frauds and raise timely alarms on critical incidents as per the compliance guidelines Ensure all guidelines mentioned in the SVCL are adhered to and that process hygiene is maintained at aligned agencies Ensure 100% data security using secured data transfer modes and data purging as per policy Ensure all customer complaints received are closed within time frame Conduct thorough due diligence while onboarding/offboarding/renewing a vendor and all necessary formalities are completed prior to allocating Ensure agencies raise invoices timely Monitor NFTE ACR CAPE as per the collection strategy Measures of Success Portfolio Coverage Resolution Rate Normalization/Roll back Rate Settlement waiver rate Absolute Recovery Rupee collected NFTE CAPE DRA certification of NFTEs Absolute Customer Complaints Absolute audit observations Process adherence as per MOU Technical Skills / Experience / Certifications Credit Card knowledge along with good understanding of Collection Processes Competencies critical to the role Analytical Ability Stakeholder Management Problem Solving Result Orientation Process Orientation Qualification Post-Graduate / Graduate in any discipline Preferred Industry FSI

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0.0 - 31.0 years

2 - 3 Lacs

Valasaravakkam, Chennai

On-site

Job Title: Collection Team Leader Job Location: kodambakkam - Chennai Department: Banking Collection Salary: 20 k to 25 k Job Description: Banking EMI Collection & Recovery collection. Experienced persons With DRA-Certification will be prioritized. Education qualification – Min 10th to Degree . Candidates must have two-wheeler with license. Interested person please share your updated resume to mahesh.chennaihr@gmail.com or Please contact to given No:7358252115. Regards, Maheswari HR

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0.0 - 31.0 years

1 - 3 Lacs

Thousand Lights, Chennai

On-site

Greetings!!! We are hirng COLLECTION EXECUTIVES AND MANAGERS FOR BOTH FIELD AND TELECALLING Banking collection process We offer a salary Rs. 14000 to Rs. 20000 plus Allowances ( Field collection only ) and Incentives Based on Performance Require both freshers and Experience candidates Both Genders are allowed to apply If have DRA Certificate is Added advantage For more info Call or Whatsapp - 9940324100 , 9962389671 Interview location: No.84 murugesa naicker complex b-block 5h floor , greams road thousand light chennai - 600006. Landmark : IDBI bank left hand side road

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2.0 - 31.0 years

1 - 3 Lacs

Wilson Garden, Bengaluru/Bangalore

On-site

We are seeking a results-driven Debt Recovery Agent to join our team. The ideal candidate will have a strong background in debt recovery, excellent communication skills, and a passion for achieving targets. Key Responsibilities: 1. Debt Recovery: Recover outstanding debts from customers through phone calls, emails, and field visits. 2. Customer Interaction: Build rapport with customers, understand their financial situation, and negotiate payment plans. 3. Payment Follow-up: Follow up with customers to ensure timely payments and update records. 4. Documentation: Maintain accurate records of customer interactions, payment plans, and recovery progress. 5. Target Achievement: Meet or exceed monthly recovery targets. 6. DRA Certificate compulsory and mandatory . If you're a motivated and results-driven individual with a passion for debt recovery, please submit your application, including your resume and cover letter.

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0 years

0 Lacs

Thiruporur, Tamil Nadu, India

On-site

Job Description The Nokia Policy Controller Global CARE Team is seeking highly motivated professionals to join our elite group in driving Nokia's cutting-edge Policy and Charging Rules Function (PCRF) platform, the "Nokia Policy Controller". The incumbent will address complex software issues, create Root Cause Analysis documents, and work with global teams to improve customer satisfaction and technical excellence. Will enjoy flexible handovers across time zones to minimize after-hours assistance, while diving into advanced topics such as Aerospike DB and 5G call flows. Seize this chance to expand your skills and contribute to delivering high-quality customer interactions. How You Will Contribute And What You Will Learn Uses advanced analytical skills to solve complex problems or problems that do not have routine solutions and takes a new perspective. Troubleshot, diagnoses, advises, and performs corrective and/or preventive actions to resolve technical issues reported by customers (ensuring customer information is properly protected). Ensure customer Service Level Agreement (SLA) compliance and KPI quality performance level, and manage and build customer relationships on a day-to-day basis. Provides appropriate follow-up to customers and keeps the case information updated in the support tool. Restore/neutralize operational or functionality disruptions efficiently within committed SLAs as a Certified Emergency Engineer. Contributes to the emergency rota when needed. Engages and collaborates promptly with additional tiered support levels, as needed, and in some cases, collaborates with contracted 3rd party vendors in the maintenance agreement for issue resolution. Provides working leadership and training to less experienced personnel. Key Skills And Experience You have: Engineer graduated in Telecommunication/Computer/Software/Electrical Engineering, Information Technology, Computer Science, or equivalent experience Understanding of Mobile Networks, IP Networks, and Linux operating system, Mobile Core Telco protocols, and call flows. Experience with Implementation, Integration, Acceptance Tests, O&,M and/or Care for Telecommunication. It would be nice if you also had: Experience in Case Handling, including Emergency Support activities Cloud experience in VMWare, OpenStack, Kubernetes, CBIS, CBAM, NCS Experience with Nokia Policy Controller (NPC) / PCRF Experience with Cloud Signalling Director (CSD) / DRA About Us Come create the technology that helps the world act together Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people’s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world. We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work What we offer Nokia offers continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered. Nokia is committed to inclusion and is an equal opportunity employer Nokia has received the following recognitions for its commitment to inclusion & equality: One of the World’s Most Ethical Companies by Ethisphere Gender-Equality Index by Bloomberg Workplace Pride Global Benchmark At Nokia, we act inclusively and respect the uniqueness of people. Nokia’s employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect. Join us and be part of a company where you will feel included and empowered to succeed. About The Team As Nokia's growth engine, we create value for communication service providers and enterprise customers by leading the transition to cloud-native software and as-a-service delivery models. Our inclusive team of dreamers, doers and disruptors push the limits from impossible to possible.

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0 years

0 Lacs

Gurugram, Haryana, India

On-site

Job Description The Nokia Policy Controller Global CARE Team is seeking highly motivated professionals to join our elite group in driving Nokia's cutting-edge Policy and Charging Rules Function (PCRF) platform, the "Nokia Policy Controller". The incumbent will address complex software issues, create Root Cause Analysis documents, and work with global teams to improve customer satisfaction and technical excellence. Will enjoy flexible handovers across time zones to minimize after-hours assistance, while diving into advanced topics such as Aerospike DB and 5G call flows. Seize this chance to expand your skills and contribute to delivering high-quality customer interactions. How You Will Contribute And What You Will Learn Uses advanced analytical skills to solve complex problems or problems that do not have routine solutions and takes a new perspective. Troubleshot, diagnoses, advises, and performs corrective and/or preventive actions to resolve technical issues reported by customers (ensuring customer information is properly protected). Ensure customer Service Level Agreement (SLA) compliance and KPI quality performance level, and manage and build customer relationships on a day-to-day basis. Provides appropriate follow-up to customers and keeps the case information updated in the support tool. Restore/neutralize operational or functionality disruptions efficiently within committed SLAs as a Certified Emergency Engineer. Contributes to the emergency rota when needed. Engages and collaborates promptly with additional tiered support levels, as needed, and in some cases, collaborates with contracted 3rd party vendors in the maintenance agreement for issue resolution. Provides working leadership and training to less experienced personnel. Key Skills And Experience You have: Engineer graduated in Telecommunication/Computer/Software/Electrical Engineering, Information Technology, Computer Science, or equivalent experience Understanding of Mobile Networks, IP Networks, and Linux operating system, Mobile Core Telco protocols, and call flows. Experience with Implementation, Integration, Acceptance Tests, O&,M and/or Care for Telecommunication. It would be nice if you also had: Experience in Case Handling, including Emergency Support activities Cloud experience in VMWare, OpenStack, Kubernetes, CBIS, CBAM, NCS Experience with Nokia Policy Controller (NPC) / PCRF Experience with Cloud Signalling Director (CSD) / DRA About Us Come create the technology that helps the world act together Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people’s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world. We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work What we offer Nokia offers continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered. Nokia is committed to inclusion and is an equal opportunity employer Nokia has received the following recognitions for its commitment to inclusion & equality: One of the World’s Most Ethical Companies by Ethisphere Gender-Equality Index by Bloomberg Workplace Pride Global Benchmark At Nokia, we act inclusively and respect the uniqueness of people. Nokia’s employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect. Join us and be part of a company where you will feel included and empowered to succeed. About The Team As Nokia's growth engine, we create value for communication service providers and enterprise customers by leading the transition to cloud-native software and as-a-service delivery models. Our inclusive team of dreamers, doers and disruptors push the limits from impossible to possible.

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0 years

0 Lacs

Noida, Uttar Pradesh, India

On-site

Job Description The Nokia Policy Controller Global CARE Team is seeking highly motivated professionals to join our elite group in driving Nokia's cutting-edge Policy and Charging Rules Function (PCRF) platform, the "Nokia Policy Controller". The incumbent will address complex software issues, create Root Cause Analysis documents, and work with global teams to improve customer satisfaction and technical excellence. Will enjoy flexible handovers across time zones to minimize after-hours assistance, while diving into advanced topics such as Aerospike DB and 5G call flows. Seize this chance to expand your skills and contribute to delivering high-quality customer interactions. How You Will Contribute And What You Will Learn Uses advanced analytical skills to solve complex problems or problems that do not have routine solutions and takes a new perspective. Troubleshot, diagnoses, advises, and performs corrective and/or preventive actions to resolve technical issues reported by customers (ensuring customer information is properly protected). Ensure customer Service Level Agreement (SLA) compliance and KPI quality performance level, and manage and build customer relationships on a day-to-day basis. Provides appropriate follow-up to customers and keeps the case information updated in the support tool. Restore/neutralize operational or functionality disruptions efficiently within committed SLAs as a Certified Emergency Engineer. Contributes to the emergency rota when needed. Engages and collaborates promptly with additional tiered support levels, as needed, and in some cases, collaborates with contracted 3rd party vendors in the maintenance agreement for issue resolution. Provides working leadership and training to less experienced personnel. Key Skills And Experience You have: Engineer graduated in Telecommunication/Computer/Software/Electrical Engineering, Information Technology, Computer Science, or equivalent experience Understanding of Mobile Networks, IP Networks, and Linux operating system, Mobile Core Telco protocols, and call flows. Experience with Implementation, Integration, Acceptance Tests, O&,M and/or Care for Telecommunication. It would be nice if you also had: Experience in Case Handling, including Emergency Support activities Cloud experience in VMWare, OpenStack, Kubernetes, CBIS, CBAM, NCS Experience with Nokia Policy Controller (NPC) / PCRF Experience with Cloud Signalling Director (CSD) / DRA About Us Come create the technology that helps the world act together Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people’s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world. We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work What we offer Nokia offers continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered. Nokia is committed to inclusion and is an equal opportunity employer Nokia has received the following recognitions for its commitment to inclusion & equality: One of the World’s Most Ethical Companies by Ethisphere Gender-Equality Index by Bloomberg Workplace Pride Global Benchmark At Nokia, we act inclusively and respect the uniqueness of people. Nokia’s employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect. Join us and be part of a company where you will feel included and empowered to succeed. About The Team As Nokia's growth engine, we create value for communication service providers and enterprise customers by leading the transition to cloud-native software and as-a-service delivery models. Our inclusive team of dreamers, doers and disruptors push the limits from impossible to possible.

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2.0 years

0 Lacs

Thane, Maharashtra, India

On-site

Line of Service Advisory Industry/Sector Not Applicable Specialism Oracle Management Level Senior Associate Job Description & Summary At PwC, our people in cybersecurity focus on protecting organisations from cyber threats through advanced technologies and strategies. They work to identify vulnerabilities, develop secure systems, and provide proactive solutions to safeguard sensitive data. In threat intelligence and vulnerability management at PwC, you will focus on identifying and analysing potential threats to an organisation's security, as well as managing vulnerabilities to prevent cyber attacks. You will play a crucial role in safeguarding sensitive information and enabling the resilience of digital infrastructure. *Why PWC At PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities. This purpose-led and values-driven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences for each other. Learn more about us . At PwC, we believe in providing equal employment opportunities, without any discrimination on the grounds of gender, ethnic background, age, disability, marital status, sexual orientation, pregnancy, gender identity or expression, religion or other beliefs, perceived differences and status protected by law. We strive to create an environment where each one of our people can bring their true selves and contribute to their personal growth and the firm’s growth. To enable this, we have zero tolerance for any discrimination and harassment based on the above considerations. " Responsibilities: Configuring and managing monitoring tools deployed in SOC such as SIEM, UBA, NBA, DAM, DRA, PCAP, VA, SOAR, TIP, IMT (Incident Management Tool) and underlying SOC IT infrastructure to ensure their effectiveness. The broad outline of the activities involved for the contract period: - · Optimized deployment architecture & implementation · Configuration maintenance · Asset list management for SOC perspective · Data & log source management · Performance & Health Monitoring · License optimization & capacity planning · Tool Administration, user & role management · Reporting of SOC Audit and Compliance · Managing DR BCP Drill · Upkeeping the availability of the SOC tools · Version management of the deployed tools. · Cyber Drills & Simulations Mandatory skill sets: Mandatory (Any-one): - Certified SOC Analyst (EC-Council), Computer Hacking Forensic Investigator (EC-Council), Certified Ethical Hacker (EC-Council), CompTIA Security+, CompTIA CySA+ (Cybersecurity Analyst), GIAC Certified Incident Handler (GCIH) or equivalent. Product Certifications (Preferred): - Product Certifications on SOC Security Tools such as SIEM/Vulnerability Management/ DAM/UBA/ SOAR/NBA etc. Preferred skill sets: L1 - Minimum 2 years of relevant experience in SOC/Incident Management/Incident Response /Threat Detection Engineering/ Vulnerability Management/ SOC platform management/ Automation/Asset Integration/ Threat Intel Management /Threat Hunting. L2 - Minimum 4 years of relevant experience in SOC/Incident Management/Incident Response /Threat Detection Engineering/Vulnerability Management/ SOC platform management/ Automation/ Asset Integration/ Threat Intel Management/Threat Hunting. Years of experience required: 4+ Education qualification: I. B.E / B. Tech in: a) Cyber Security Computer Science/Computer Science & Engineering b) Information Technology/ Software Engineering/ c) Electronics & Communications Engineering d) Or equivalent degree in relevant discipline II. MCA or BCA or M.Tech / M.Sc/ B.Sc in: a) Computer Science b) Information Technology c) Electronic & Communications Engineering Shift Availability :On-Site-16X Education (if blank, degree and/or field of study not specified) Degrees/Field of Study required: Bachelor of Engineering Degrees/Field of Study preferred: Certifications (if blank, certifications not specified) Required Skills Platform Management Optional Skills Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Cloud Security, Communication, Conducting Research, Creativity, Cyber Defense, Cyber Threat Intelligence, Embracing Change, Emotional Regulation, Empathy, Encryption, Inclusion, Information Security, Intellectual Curiosity, Intelligence Analysis, Intelligence Report, Intrusion Detection, Intrusion Detection System (IDS), IT Operations, Learning Agility, Malware Analysis, Malware Detection Tools {+ 16 more} Desired Languages (If blank, desired languages not specified) Travel Requirements Available for Work Visa Sponsorship? Government Clearance Required? Job Posting End Date

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2.0 years

0 Lacs

Thane, Maharashtra, India

On-site

Line of Service Advisory Industry/Sector Not Applicable Specialism Operations Management Level Senior Associate Job Description & Summary At PwC, our people in cybersecurity focus on protecting organisations from cyber threats through advanced technologies and strategies. They work to identify vulnerabilities, develop secure systems, and provide proactive solutions to safeguard sensitive data. In threat intelligence and vulnerability management at PwC, you will focus on identifying and analysing potential threats to an organisation's security, as well as managing vulnerabilities to prevent cyber attacks. You will play a crucial role in safeguarding sensitive information and enabling the resilience of digital infrastructure. *Why PWC At PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities. This purpose-led and values-driven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences for each other. Learn more about us . At PwC, we believe in providing equal employment opportunities, without any discrimination on the grounds of gender, ethnic background, age, disability, marital status, sexual orientation, pregnancy, gender identity or expression, religion or other beliefs, perceived differences and status protected by law. We strive to create an environment where each one of our people can bring their true selves and contribute to their personal growth and the firm’s growth. To enable this, we have zero tolerance for any discrimination and harassment based on the above considerations. " Responsibilities: Configuring and managing monitoring tools deployed in SOC such as SIEM, UBA, NBA, DAM, DRA, PCAP, VA, SOAR, TIP, IMT (Incident Management Tool) and underlying SOC IT infrastructure to ensure their effectiveness. The broad outline of the activities involved for the contract period: - · Optimized deployment architecture & implementation · Configuration maintenance · Asset list management for SOC perspective · Data & log source management · Performance & Health Monitoring · License optimization & capacity planning · Tool Administration, user & role management · Reporting of SOC Audit and Compliance · Managing DR BCP Drill · Upkeeping the availability of the SOC tools · Version management of the deployed tools. · Cyber Drills & Simulations Mandatory skill sets: Mandatory (Any-one): - Certified SOC Analyst (EC-Council), Computer Hacking Forensic Investigator (EC-Council), Certified Ethical Hacker (EC-Council), CompTIA Security+, CompTIA CySA+ (Cybersecurity Analyst), GIAC Certified Incident Handler (GCIH) or equivalent. Product Certifications (Preferred): - Product Certifications on SOC Security Tools such as SIEM/Vulnerability Management/ DAM/UBA/ SOAR/NBA etc. Preferred skill sets: L1 - Minimum 2 years of relevant experience in SOC/Incident Management/Incident Response /Threat Detection Engineering/ Vulnerability Management/ SOC platform management/ Automation/Asset Integration/ Threat Intel Management /Threat Hunting. L2 - Minimum 4 years of relevant experience in SOC/Incident Management/Incident Response /Threat Detection Engineering/Vulnerability Management/ SOC platform management/ Automation/ Asset Integration/ Threat Intel Management/Threat Hunting. Years of experience required: 4+ Education qualification: I. B.E / B. Tech in: a) Cyber Security Computer Science/Computer Science & Engineering b) Information Technology/ Software Engineering/ c) Electronics & Communications Engineering d) Or equivalent degree in relevant discipline II. MCA or BCA or M.Tech / M.Sc/ B.Sc in: a) Computer Science b) Information Technology c) Electronic & Communications Engineering Shift Availability :On-Site-16X7 Education (if blank, degree and/or field of study not specified) Degrees/Field of Study required: Bachelor of Engineering Degrees/Field of Study preferred: Certifications (if blank, certifications not specified) Required Skills Platform Support Optional Skills Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Cloud Security, Communication, Conducting Research, Creativity, Cyber Defense, Cyber Threat Intelligence, Embracing Change, Emotional Regulation, Empathy, Encryption, Inclusion, Information Security, Intellectual Curiosity, Intelligence Analysis, Intelligence Report, Intrusion Detection, Intrusion Detection System (IDS), IT Operations, Learning Agility, Malware Analysis, Malware Detection Tools {+ 16 more} Desired Languages (If blank, desired languages not specified) Travel Requirements Available for Work Visa Sponsorship? Government Clearance Required? Job Posting End Date

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2.0 years

0 Lacs

Thane, Maharashtra, India

On-site

Line of Service Advisory Industry/Sector Not Applicable Specialism Operations Management Level Senior Associate Job Description & Summary At PwC, our people in cybersecurity focus on protecting organisations from cyber threats through advanced technologies and strategies. They work to identify vulnerabilities, develop secure systems, and provide proactive solutions to safeguard sensitive data. In threat intelligence and vulnerability management at PwC, you will focus on identifying and analysing potential threats to an organisation's security, as well as managing vulnerabilities to prevent cyber attacks. You will play a crucial role in safeguarding sensitive information and enabling the resilience of digital infrastructure. *Why PWC At PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities. This purpose-led and values-driven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences for each other. Learn more about us . At PwC, we believe in providing equal employment opportunities, without any discrimination on the grounds of gender, ethnic background, age, disability, marital status, sexual orientation, pregnancy, gender identity or expression, religion or other beliefs, perceived differences and status protected by law. We strive to create an environment where each one of our people can bring their true selves and contribute to their personal growth and the firm’s growth. To enable this, we have zero tolerance for any discrimination and harassment based on the above considerations. " Responsibilities: Configuring and managing monitoring tools deployed in SOC such as SIEM, UBA, NBA, DAM, DRA, PCAP, VA, SOAR, TIP, IMT (Incident Management Tool) and underlying SOC IT infrastructure to ensure their effectiveness. The broad outline of the activities involved for the contract period: - · Optimized deployment architecture & implementation · Configuration maintenance · Asset list management for SOC perspective · Data & log source management · Performance & Health Monitoring · License optimization & capacity planning · Tool Administration, user & role management · Reporting of SOC Audit and Compliance · Managing DR BCP Drill · Upkeeping the availability of the SOC tools · Version management of the deployed tools. · Cyber Drills & Simulations Mandatory skill sets: Mandatory (Any-one): - Certified SOC Analyst (EC-Council), Computer Hacking Forensic Investigator (EC-Council), Certified Ethical Hacker (EC-Council), CompTIA Security+, CompTIA CySA+ (Cybersecurity Analyst), GIAC Certified Incident Handler (GCIH) or equivalent. Product Certifications (Preferred): - Product Certifications on SOC Security Tools such as SIEM/Vulnerability Management/ DAM/UBA/ SOAR/NBA etc. Preferred skill sets: L1 - Minimum 2 years of relevant experience in SOC/Incident Management/Incident Response /Threat Detection Engineering/ Vulnerability Management/ SOC platform management/ Automation/Asset Integration/ Threat Intel Management /Threat Hunting. L2 - Minimum 4 years of relevant experience in SOC/Incident Management/Incident Response /Threat Detection Engineering/Vulnerability Management/ SOC platform management/ Automation/ Asset Integration/ Threat Intel Management/Threat Hunting. Years of experience required: 4+ Education qualification: I. B.E / B. Tech in: a) Cyber Security Computer Science/Computer Science & Engineering b) Information Technology/ Software Engineering/ c) Electronics & Communications Engineering d) Or equivalent degree in relevant discipline II. MCA or BCA or M.Tech / M.Sc/ B.Sc in: a) Computer Science b) Information Technology c) Electronic & Communications Engineering Shift Availability :On-Site-16X7 Education (if blank, degree and/or field of study not specified) Degrees/Field of Study required: Bachelor of Engineering Degrees/Field of Study preferred: Certifications (if blank, certifications not specified) Required Skills Platform Management Optional Skills Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Cloud Security, Communication, Conducting Research, Creativity, Cyber Defense, Cyber Threat Intelligence, Embracing Change, Emotional Regulation, Empathy, Encryption, Inclusion, Information Security, Intellectual Curiosity, Intelligence Analysis, Intelligence Report, Intrusion Detection, Intrusion Detection System (IDS), IT Operations, Learning Agility, Malware Analysis, Malware Detection Tools {+ 16 more} Desired Languages (If blank, desired languages not specified) Travel Requirements Available for Work Visa Sponsorship? Government Clearance Required? Job Posting End Date

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2.0 years

0 Lacs

Thane, Maharashtra, India

On-site

Line of Service Advisory Industry/Sector Not Applicable Specialism Operations Management Level Senior Manager Job Description & Summary At PwC, our people in cybersecurity focus on protecting organisations from cyber threats through advanced technologies and strategies. They work to identify vulnerabilities, develop secure systems, and provide proactive solutions to safeguard sensitive data. In threat intelligence and vulnerability management at PwC, you will focus on identifying and analysing potential threats to an organisation's security, as well as managing vulnerabilities to prevent cyber attacks. You will play a crucial role in safeguarding sensitive information and enabling the resilience of digital infrastructure. *Why PWC At PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities. This purpose-led and values-driven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences for each other. Learn more about us . At PwC, we believe in providing equal employment opportunities, without any discrimination on the grounds of gender, ethnic background, age, disability, marital status, sexual orientation, pregnancy, gender identity or expression, religion or other beliefs, perceived differences and status protected by law. We strive to create an environment where each one of our people can bring their true selves and contribute to their personal growth and the firm’s growth. To enable this, we have zero tolerance for any discrimination and harassment based on the above considerations. " Responsibilities: Configuring and managing monitoring tools deployed in SOC such as SIEM, UBA, NBA, DAM, DRA, PCAP, VA, SOAR, TIP, IMT (Incident Management Tool) and underlying SOC IT infrastructure to ensure their effectiveness. The broad outline of the activities involved for the contract period: - · Optimized deployment architecture & implementation · Configuration maintenance · Asset list management for SOC perspective · Data & log source management · Performance & Health Monitoring · License optimization & capacity planning · Tool Administration, user & role management · Reporting of SOC Audit and Compliance · Managing DR BCP Drill · Upkeeping the availability of the SOC tools · Version management of the deployed tools. · Cyber Drills & Simulations Mandatory skill sets: Mandatory (Any-one): - Certified SOC Analyst (EC-Council), Computer Hacking Forensic Investigator (EC-Council), Certified Ethical Hacker (EC-Council), CompTIA Security+, CompTIA CySA+ (Cybersecurity Analyst), GIAC Certified Incident Handler (GCIH) or equivalent. Product Certifications (Preferred): - Product Certifications on SOC Security Tools such as SIEM/Vulnerability Management/ DAM/UBA/ SOAR/NBA etc. Preferred skill sets: L1 - Minimum 2 years of relevant experience in SOC/Incident Management/Incident Response /Threat Detection Engineering/ Vulnerability Management/ SOC platform management/ Automation/Asset Integration/ Threat Intel Management /Threat Hunting. L2 - Minimum 4 years of relevant experience in SOC/Incident Management/Incident Response /Threat Detection Engineering/Vulnerability Management/ SOC platform management/ Automation/ Asset Integration/ Threat Intel Management/Threat Hunting. Years of experience required: 4+ Education qualification: I. B.E / B. Tech in: a) Cyber Security Computer Science/Computer Science & Engineering b) Information Technology/ Software Engineering/ c) Electronics & Communications Engineering d) Or equivalent degree in relevant discipline II. MCA or BCA or M.Tech / M.Sc/ B.Sc in: a) Computer Science b) Information Technology c) Electronic & Communications Engineering Shift Availability :On-Site-16X7 Education (if blank, degree and/or field of study not specified) Degrees/Field of Study required: Bachelor of Engineering Degrees/Field of Study preferred: Certifications (if blank, certifications not specified) Required Skills Platform Management Optional Skills Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Cloud Security, Coaching and Feedback, Communication, Conducting Research, Creativity, Cyber Defense, Cyber Threat Intelligence, Embracing Change, Emotional Regulation, Empathy, Encryption, Inclusion, Influence, Information Security, Intellectual Curiosity, Intelligence Analysis, Intelligence Report, Intrusion Detection, Intrusion Detection System (IDS), IT Operations, Learning Agility {+ 24 more} Desired Languages (If blank, desired languages not specified) Travel Requirements Not Specified Available for Work Visa Sponsorship? No Government Clearance Required? No Job Posting End Date

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0.0 years

3 - 6 Lacs

Dehradun, New Delhi, Lucknow

Work from Office

We are hiring MBA Freshers - passout year 2024 & 2025 for the role of Management Trainee Collections under our DSMG Collections division. Locations: Nagpur Delhi Lucknow Dehradun Madurai Bhopal Key Responsibilities : Assist in portfolio management and field collections coordination Monitor and follow up on 30+ & 90+ delinquency buckets Coordinate with collection vendors & repo teams Help track performance of agencies and internal executives Learn process controls and daily reporting formats Who Can Apply : Fresh MBA graduates (Finance / Operations preferred) Strong communication & coordination skills Willingness to travel if required Basic understanding of loan products or NBFC sector is a plus Immediate joiners Apply 8383087401

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13.0 - 20.0 years

30 - 45 Lacs

Pune

Work from Office

Role & responsibilities Hands on experience of SPS/PCRF deployment. Integration of PCRF with Nokia products like NetAct (Alarms Integration via SNMP) Netdata (Backup and Restore) Configuring the PCRF Policy Plans and getting it tested from customer for both 4G environment Preferred candidate profile Operations and circle management task related to Ericson SGSN/MME and Nokia vGW (SPS(PCRF), CMG, DNS, CGNAT, 7750 SR Router, DM, Leaf & Spine L3 Switches). PCRF (Nokia) Deployment and Integration

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6.0 years

0 Lacs

Mumbai, Maharashtra, India

On-site

Role- Team Member - Voice Performance Management Function / Department- Central Operations Group: Core Performance-Active Operations Location- Mumbai Job Purpose To efficiently monitor, maintain, and investigate deviations till resolutions for network KPIs & services for IMS VoLTE, SDM, CS Core, & Signaling, so as to uphold a quake free network, and deliver operational excellence and ensuring best class network quality for VIL customers through deployment of best operational practices and guidelines. To Co-ordinate with SNOC, MS-Partners, OEM’s, Circle & various inter-functional teams, with the objective to ensure timely & systematic execution of tasks & resolution of escalated issues. *Network elements involved (As per current deployment) IMC, TAS, SBC, MSC/GMSC, MSS/GCS, MGW/GMGW, STP/DSR, DRA, MNP DB, HLR, HSS, NDS, EIR. Key Result Areas/Accountabilities Enabling and monitoring performance reports and real time alerts to proactive monitor the Performance KPIs Enabling Performance reports of Cloud KPIs Core domains as per targets Ensuring regulatory/DoT directives/compliance is met w.r.t customer experience Core Performance Management to achieve operational efficiency Maintain and improve Core KPIs w.r.t set benchmark for each NE Tracking clear code trend and troubleshooting the same to minimize the service impact Creating real time alerts on KPI deviation to quickly detect performance issues Identify RCA for KPI dip and implementing corrective actions throughout circles Detection of performance KPIs deviations and tracking till resolution Analysis w.r.t trace/logs for troubleshooting KPI deviations & customer complaints such as MO, MT, SMS, roaming etc. and taking corrective actions Audit of Network configuration parameters w.r.t Network elements to maintain standard configuration throughout the Network Management of various IMS VoLTE, SDM, CS Core, and Signaling NEs for Pan India VIL network by following-up/coordinating technical activities such as SW upgrades, Technical audits, Network resilience and configuration standardization in the network Capacity Utilization Management Monitor and maintain Core Node Utilization below threshold to negate service impact Proactive triggering to Project & Planning team to mitigate the increasing traffic in core Nodes based on utilization. Maintain congestion free network by regular tracking & initiating required actions to ensure capacity utilization within threshold. Cross-Functional Co-ordination Co-ordinate, sync and provide technical guidance for issue resolution to SNOC & circle teams Co-ordinate for best practice and implementations across all circles. Ensure past learning implementation during new node integration Core Competencies, Knowledge, Experience Expertise in 4G IMS Core, SDM, CS Core in one or more OEM’s - Nokia, Ericsson, Mavenir, Huawei, ZTE Expertise in IMS VoLTE domain with profound understanding of IMS/VoLTE/EPC call flows Brilliant analytical skills while troubleshooting performance issues on protocols like SIP, ISUP, SIGTRAN etc along with knowledge of Switching equipments Good understanding of Subscriber Data managements nodes – HSS/HLR/NDS is required Knowledge of STP/DRA signalling call flows in 2G/3G/4G/VoLTE domains Excellent communication & inter-personal skills, strong customer focus & seamless approach. Timely decision making and risk assessment skills. Quick learning skills and willing to adapt new things Must have technical / professional qualifications BE/B.Tech (E&C). Cloud Certification (will be a plus), 6+ years of experience and at least 3 years’ experience in VoLTE & CS Core Performance/Operations related activities

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