475 Dra Jobs - Page 16

Role And Responsibilities Team Leading for Collection recovery Team for Personal Loans Handling Collection of a personal loan for collecting EMI & Charges Look after customer queries and try to resolve the case in the best possible manner Updating daily achievements to Top Management/ Founders. Recovery head is responsible for managing and overseeing all collection activities within a designated state. This role involves implementing strategies to improve collection/recovery rates, Ensuring compliance, Agency management, Team management, Legal and MIS work,Hiring,Quality assurance,escalation management and customer satisfaction Overseeing staff members and ensuring the accurate and timely invoicing of customers. Setting payment collection goals and targets for the department. Creating and implementing a strategy to improve the collection of outstanding credit. Implementing collection policies and procedures to avoid excessive outstanding credit. Ensuring that the company policy on recoveries is followed and that it is in line with state and federal regulations. Implementing deadlines for invoicing and payment collection. Negotiating with customers in cases when nonpayment occurs. Preparing monthly feedback reports on payment collections. Remaining informed of any legislative procedural training regarding debt collection. Training and mentoring of staff members in the collections department. Desired Candidate Profile: Team Handling experience for 08 years Experience in Tele calling, NBFC. Good Communication Skills DRA Certification Spoken Language Proficiency: English , Hindi and any other India Language Show more Show less

Noida,Uttar Pradesh,India Job ID 761142 About this opportunity: We are now looking for an IMS Engineer that will be responsible for the coordination, management, execution and reactive maintenance activities that require a higher level of support than offered by the 2nd level Operations! We believe in trust – we trust each other to do the right things! We believe in taking decisions as close to the product and technical expertise as possible. We believe in sharing our insights and helping one another to build an even better user plane. What you will do: Ensure configuration Changes, hardware expansion, Troubleshooting of MSC, MGW, HLR, HSS, STP, SBC, UDM (CUDB, HSS[1]FE, HLR-FE) IMS (P, I, S-CSCF, ATS, MGCF, MRFP, CG, ENUM, DRA, UPG) with approved processes Ensure MSTOP Processes are followed in the Workplace To participate in internal technical discussions in view to improve overall network performance and make recommendations wherever possible. To ensure correct working methodology, Best Practices and Continuous improvements in Ways of Working for efficiency improvements and betterment in deliveries. The skills you bring: Degree/Diploma or equivalent experience or equivalent in Engineering preferably in Electronics, Computer science, Telecommunication or equivalent. Experience level 3+ years in Ericsson IMS Troubleshooting and configuration. Expertise on Protocols (i.e., SIP, H.248, SS7, ISUP, BICC, SIGTRAN, INAP, CAP, TCAP, MAP, SCCP, Diameter) In-depth understanding of Call flow in CS Core, VOLTE/ IMS. What happens once you apply? find all you need to know about what our typical hiring process looks like. Notice of Job Opportunity – Legal Notices for PERM We encourage you to consider applying to jobs where you might not meet all the criteria. We recognize that we all have transferrable skills, and we can support you with the skills that you need to develop. Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity and Affirmative Action employer. If you need assistance or to request an accommodation due to a disability, please contact Ericsson at hr.direct.mana@ericsson.com DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by employees in this position. They are not an exhaustive list of all responsibilities, duties and skills required for this position, and you may be required to perform additional job tasks as assigned. Primary country and city: India (IN) || Noida Job details: MS Core and Cloud Specialist Job Stage: Job Stage 4

Telecalling loan collection on debt taking banks and NBFC customers !! Convenience the customer to make loan payments timely !! Target basis job !! Experience employees minimum two years can earn massive incentives through work potential !! Great opportunity for hard working candidates !!!!! *Looking experienced telecallers for debt collections !! *followup customers on day to day activity as required !! *dra candidates can earn good amount !! *monthly targets based job work !! *timings 9.30am to 7pm !! 1.Responsibilities:Call customers to remind them about overdue payments. 2.Negotiate repayment plans or settlements. 3.Keep records of calls and update payment informations. 4.Handle customer objections or complaints calmly and professionally. 5.Follow company policies and guidelines while protecting customer information. 6.Candidates should have knowledge of EMI Collections , own bike, knowledge of WEST DELHI And North delhi & Central delhi locations & South delhi location .

📢 Hiring: Experienced Debt Recovery Agent – Hyderabad & Secunderabad 🟦 Company Overview: We are a reputed collections agency working with leading banks and NBFCs in India. We are expanding our team and looking for experienced Debt Recovery Agents who are skilled in managing overdue accounts and securing timely repayments in a professional manner. 🔍 Job Title:Debt Recovery Agent (Collections – Banks/NBFCs) 📍 Job Location:Secunderabad, Hyderabad,Telangana 💼 Job Type:Full-time | Field Work | Immediate Joining Preferred 💰 Salary:Competitive salary + Incentives based on recovery performance ✅ Key Responsibilities:Follow up with customers for overdue payments on loans/credit cards Visit customer locations (field recovery) as required Negotiate and settle outstanding dues in line with regulatory norms Maintain accurate records of collections and customer interactions Report daily activity to the supervisor/team lead 🧑‍💼 Candidate Requirements:Minimum 1–3 years experience in recovery/collections for banks, NBFCs, or financial institutions Must have experience with field collections (Secured or Unsecured Loans) DRA Certified candidates (Debt Recovery Agent certification by RBI-recognized training institute) will be given priority Should be aware of collections regulations and follow ethical recovery practices Own two-wheeler with valid DL is preferred Strong communication in Telugu and Hindi is a must; English is a bonus 🎯 Skills Required:Collections Recovery DRA certified (preferred) Field visits Negotiation Loan follow-ups 📞 How to Apply: Call 7659099992

two wheeler required send your resumes Job Type: Full-time Pay: From ₹12,000.00 per month Schedule: Day shift Supplemental Pay: Commission pay Performance bonus Work Location: In person

Monitor accounts to identify outstanding debts. Investigate historical data for each debt or bill. Find and contact clients to ask about their overdue payments. Take actions to encourage timely debt payments. Contact: 8688355270, 9791363236 Required Candidate profile Minimum 6 months to 1 year experience in payment collection process DRA Certificate must Good Communication must Immediate Joiners preferred

Portfolios :- Banking & Non-Banking both Profiles :- TC , TL , Supervisor Skills required :- DRA certified , collection recovery knowledge, tracing knowledge Salary credit date :- 15 fixed Offer letter providing Salary slip providing Location :- Dasharath puri , Delhi For tc 6month to 3year an above, salary 15-25k For TL/ Supervisor 2year to 4year an above- 25-35k (flexible as per experience) Job Type: Full-time Pay: From ₹15,000.00 per month Schedule: Day shift Work Location: In person

Portfolios :- Banking & Non-Banking both Profiles :- TC , TL , Supervisor Skills required :- DRA certified , collection recovery knowledge, tracing knowledge Salary credit date :- 15 fixed Offer letter providing Salary slip providing Location :- Dasharath puri , Delhi Job Type: Full-time Pay: From ₹15,000.00 per month Schedule: Day shift Work Location: In person

Should have DRA certificate, call Meghana hr 9059256406 Perks and benefits PF, ESI

About this opportunity: We are now looking for an IMS Engineer that will be responsible for the coordination, management, execution and reactive maintenance activities that require a higher level of support than offered by the 2nd level Operations! We believe in trust – we trust each other to do the right things! We believe in taking decisions as close to the product and technical expertise as possible. We believe in sharing our insights and helping one another to build an even better user plane. What you will do: Ensure configuration Changes, hardware expansion, Troubleshooting of MSC, MGW, HLR, HSS, STP, SBC, UDM (CUDB, HSS[1]FE, HLR-FE) IMS (P, I, S-CSCF, ATS, MGCF, MRFP, CG, ENUM, DRA, UPG) with approved processes Ensure MSTOP Processes are followed in the Workplace To participate in internal technical discussions in view to improve overall network performance and make recommendations wherever possible. To ensure correct working methodology, Best Practices and Continuous improvements in Ways of Working for efficiency improvements and betterment in deliveries. The skills you bring: Degree/Diploma or equivalent experience or equivalent in Engineering preferably in Electronics, Computer science, Telecommunication or equivalent. Experience level 5+ years in Ericsson IMS Troubleshooting and configuration. Expertise on Protocols (i.e., SIP, H.248, SS7, ISUP, BICC, SIGTRAN, INAP, CAP, TCAP, MAP, SCCP, Diameter) In-depth understanding of Call flow in CS Core, VOLTE/ IMS. What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like. Notice of Job Opportunity – Legal Notices for PERM We encourage you to consider applying to jobs where you might not meet all the criteria. We recognize that we all have transferrable skills, and we can support you with the skills that you need to develop. Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more. If you need assistance or to request an accommodation due to a disability, please contact Ericsson at hr.direct.mana@ericsson.com DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by employees in this position. They are not an exhaustive list of all responsibilities, duties and skills required for this position, and you may be required to perform additional job tasks as assigned. Primary country and city: India (IN) || Noida Job details: MS Core and Cloud Specialist Job Stage: Job Stage 5 Show more Show less

Job Title: Debt Recovery Agent, DRA Certified Location: Sector – 63, Noida Job Summary: We are seeking a dedicated and proactive Debt Recovery Agent to join our team. The ideal candidate will be responsible for contacting customers to collect outstanding payments, negotiate repayment plans, and ensure compliance with company policies and legal requirements. Key Responsibilities: Contact customers via phone, email, and other communication methods to discuss overdue payments and arrange payment plans. Maintain a portfolio of delinquent accounts, monitoring payment schedules and ensuring timely follow-up on outstanding balances. Assess customer financial situations and work to negotiate repayment terms that are agreeable to both the customer and the company. Adhere to all debt collection laws and regulations, ensuring compliance with company policies and legal requirements. Provide regular reports to management on debt recovery activities and progress towards targets. Utilize various skip tracing tools and techniques to locate customers with outdated or incorrect contact information. Required Qualifications: High school diploma or equivalent; a degree in finance, business, or related field is a plus. DRA Certified. Proven experience in debt recovery, collections, or a similar role, preferably within the financial or banking sector. Knowledge of relevant debt collection laws and regulations. Strong communication and negotiation skills, with a focus on customer service. Ability to handle difficult conversations and maintain professionalism. Proficiency in Microsoft Office Suite and experience with debt recovery or CRM software. Excellent organizational and time management skills. Preferred Qualifications: Familiarity with debt recovery best practices and skip tracing methods. Experience working in a call center environment or similar high-volume, customer-focused role. Knowledge of financial products and services, including personal loans, credit cards, and other lending products. Working Conditions: Full-time position with standard business hours; occasional overtime may be required based on department needs. Primarily office-based, with a focus on phone and computer work. Compensation: Competitive salary with performance-based incentives and benefits, including health insurance, paid time off, and professional development opportunities. Walk-In – H – 25, Sector – 63, Noida – 201301 Call HR - 8929262609, 8800387402, 9720034082

🔹 Job Role: Collection Executive 🔹 Certification Required: DRA (Debt Recovery Agent) Certified 🔹 Experience: Minimum 1 year in collections (preferred) 🔹 Location: Parrys to Ennore 🔹 Salary: Competitive + Incentives Key Responsibilities: Handle recovery of overdue accounts as per regulatory guidelines Maintain professional communication with clients Ensure timely follow-ups and accurate documentation Requirements: Valid DRA certification (mandatory) Strong communication and negotiation skills Knowledge of collection tools and techniques

DRA

Portfolios :- Banking & Non-Banking both Profiles :- TC , TL , Supervisor Skills required :- DRA certified , collection recovery knowledge, tracing knowledge Salary credit date :- 15 fixed Offer letter providing Salary slip providing Location :- Dasharath puri , Delhi Job Type: Full-time Pay: From ₹15,000.00 per month Schedule: Day shift Work Location: In person

Urgent requirements Field Collection officer for Banking Loan Recovery process. Certification Required: DRA Certified from IIBF Job Type: Full-time Pay: ₹12,000.00 - ₹18,000.00 per month Benefits: Health insurance Life insurance Provident Fund Schedule: Day shift Supplemental Pay: Commission pay Performance bonus Yearly bonus Work Location: In person

About Credit Saison India Established in 2019, CS India is one of the country’s fastest growing Non-Bank Financial Company (NBFC) lenders, with verticals in wholesale, direct lending and tech-enabled partnerships with Non-Bank Financial Companies (NBFCs) and fintechs. Its tech-enabled model coupled with underwriting capability facilitates lending at scale, meeting India’s huge gap for credit, especially with underserved and under penetrated segments of the population. Credit Saison India is committed to growing as a lender and evolving its offerings in India for the long-term for MSMEs, households, individuals and more. CS India is registered with the Reserve Bank of India (RBI) and has an AAA rating from CRISIL (a subsidiary of S&P Global) and CARE Ratings. Currently, CS India has a branch network of 45 physical offices, 1.2 million active loans, an AUM of over US$1.5B and an employee base of about 1,000 people. Credit Saison India (CS India) is part of Saison International, a global financial company with a mission to bring people, partners and technology together, creating resilient and innovative financial solutions for positive impact. Across its business arms of lending and corporate venture capital, Saison International is committed to being a transformative partner in creating opportunities and enabling the dreams of people. Based in Singapore, over 1,000 employees work across Saison’s global operations spanning Singapore, India, Indonesia, Thailand, Vietnam, Mexico, Brazil. Saison International is the international headquarters (IHQ) of Credit Saison Company Limited, founded in 1951 and one of Japan’s largest lending conglomerates with over 70 years of history and listed on the Tokyo Stock Exchange. The Company has evolved from a credit-card issuer to a diversified financial services provider across payments, leasing, finance, real estate and entertainment. Job Summary: We are seeking a data-driven and strategic professional to lead our collection strategy for retail and SME loans in India. The ideal candidate will develop, implement, and optimize debt collection strategies that improve recovery rates, reduce delinquency, and ensure compliance with regulatory guidelines. The role requires a strong understanding of analytics, collection processes, RBI regulations, and customer segmentation. Key Responsibilities: Strategy Development: Design and implement end-to-end collection strategies across delinquency buckets (soft, hard, and legal collections). Develop risk-based segmentation to prioritize accounts and personalize recovery actions. Optimize contact strategies (SMS, IVR, email, field visits, call center) based on customer behavior and risk profile. Portfolio Management: Monitor portfolio performance, delinquency trends, and recovery rates. Identify stress segments and design focused recovery campaigns. Analytics & Reporting: Use data analytics and machine learning models to forecast recoveries and predict roll rates. Work closely with the data science team to improve scoring models. Build dashboards and performance reports for senior management. Process Optimization: Drive automation and digitization of collections processes. Collaborate with tech teams to implement collection systems (CRM, dialers, payment gateways). Identify and fix bottlenecks in existing collection flows. Agency & Vendor Management: Onboard and manage third-party collection agencies and legal vendors. Define SLAs and ensure adherence to compliance and performance metrics. Compliance & Risk: Ensure adherence to RBI guidelines, fair practices code, and regulatory requirements. Mitigate reputational and operational risk through effective control mechanisms. Qualifications & Skills: Bachelor’s degree in Business, Finance, Economics, or related field; MBA preferred. 5–10 years of experience in debt collections, preferably in a fintech, NBFC, or bank. Experience in managing unsecured and secured loan portfolios. Strong knowledge of Indian regulatory framework (RBI, DRA guidelines, SARFAESI). Proficient in Excel, SQL, Power BI/Tableau; knowledge of SAS/R/Python is a plus. Excellent problem-solving, analytical, and communication skills. Experience in working with cross-functional teams (tech, legal, product, operations). Preferred: Exposure to collections strategy in digital lending or consumer finance. Experience with AI/ML-based collection scorecards or decision engines. Multilingual proficiency to deal with regional agencies across India. Show more Show less

About Us JOB DESCRIPTION SBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment experience and indulge in rewarding benefits. At SBI Card, the motto 'Make Life Simple' inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone. SBI Card is proud to be an equal opportunity & inclusive employer and welcome employees without any discrimination on the grounds of race, color, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work. Join us to shape the future of digital payment in India and unlock your full potential. What’s In It For YOU SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees Dynamic, Inclusive and Diverse team culture Gender Neutral Policy Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits Commitment to the overall development of an employee through comprehensive learning & development framework Role Purpose Responsible for the management of all collections processes for allocated portfolio in the assigned CD/Area basis targets set for resolution, normalization, rollback/absolute recovery and ROR. Role Accountability Conduct timely allocation of portfolio to aligned vendors/NFTEs and conduct ongoing reviews to drive performance on the business targets through an extended team of field executives and callers Formulate tactical short term incentive plans for NFTEs to increase productivity and drive DRR Ensure various critical segments as defined by business are reviewed and performance is driven on them Ensure judicious use of hardship tools and adherence to the settlement waivers both on rate and value Conduct ongoing field visits on critical accounts and ensure proper documentation in Collect24 system of all field visits and telephone calls to customers Raise red flags in a timely manner basis deterioration in portfolio health indicators/frauds and raise timely alarms on critical incidents as per the compliance guidelines Ensure all guidelines mentioned in the SVCL are adhered to and that process hygiene is maintained at aligned agencies Ensure 100% data security using secured data transfer modes and data purging as per policy Ensure all customer complaints received are closed within time frame Conduct thorough due diligence while onboarding/offboarding/renewing a vendor and all necessary formalities are completed prior to allocating Ensure agencies raise invoices timely Monitor NFTE ACR CAPE as per the collection strategy Measures of Success Portfolio Coverage Resolution Rate Normalization/Roll back Rate Settlement waiver rate Absolute Recovery Rupee collected NFTE CAPE DRA certification of NFTEs Absolute Customer Complaints Absolute audit observations Process adherence as per MOU Technical Skills / Experience / Certifications Credit Card knowledge along with good understanding of Collection Processes Competencies critical to the role Analytical Ability Stakeholder Management Problem Solving Result Orientation Process Orientation Qualification Post-Graduate / Graduate in any discipline Preferred Industry FSI Show more Show less

WE ARE LOOKING FOR A DEBT RECOVERY AGENTS FRESHERS AND EXPERIENCED BOTH ARE ELIGIBLE TELUGU AND HINDI AER MANDATORY OTHER REGIONAL LANGUAGES ARE ADDED ADVANTAGE LIKE TAMIL,MARATHI AND KANNADA DRA CANDIDATES WILL BE OTHER ADDED ADVANTAGE

Job Title: Field Collection Executives Location: Coimbatore, Ooty, Pollachi, Tiruppur, Salem, Erode, Namakkal, Virudhunagar, Dharmapuri, Krishnagiri and Hosur. Industry: Banking and NBFC Job Type: Full-Time Job Description : We are hiring Field Collection Executives for Coimbatore, Ooty, Pollachi, Tiruppur, Salem, Erode, Namakkal, Virudhunagar, Dharmapuri, Krishnagiri and Hosur. This role involves visiting customers following up overdue and ensuring timely collections as per the assigned portfolio. Who Can Apply ? 10th pass/Graduate/Any diploma holders can apply. DRA certificate holders preferred (non-holders may also apply). Two Wheeler with valid Driving Licence is mandatory. Freshers and experienced candidates can apply. Salary & Benefit s: Salary : Up to ₹18,000/- per month (negotiable) Incentives : Based on performance Travel expenses will be reimbursed PF & ESI : As per norms Insurance : Accident coverage provided Interested candidates can apply directly on LinkedIn or send their resume to hrccrms@ccrms.in For more details, feel free to reach out to us. Contact: 9025849269 Show more Show less

Knowledge on Regulatory guidelines for API & Finished product registration. Preparation, Review and submission of Technical documents/Dossiers (CTD/ACTD) for Regulatory and Non Regulatory Markets. Gap analysis of the dossier and addressing the gaps before submission to MOH. Handling of customer and MOH queries. Coordination with cross-functional teams & Reviewing of Documents (Specification, MOA, Analytical method validations, Development report and validation reports, BMR, BPR, PVP/R and stability). Post approval experience to file the applicable variations timely. Knowledge on EAEU, ICH and EMEA guidelines. Re-registration (Renewal) procedures. Should have hand on experience in handling ODLS, FSSAI, Sugam Portal for Licensing of Drug & Food Products. Prior knowledge on Administrative document applications (COPP, GMP, Free sale and Import License). Registration information management system updates on regular basis. Requirements Bachelors/Masters degree in Biotechnology/ Microbiology/ Pharmacy/ Regulatory Affairs. 1-4 Years of experience as Regulatory Affairs Executive in Pharmaceuticals. Interpersonal and communication skills Planning and organizing skills

Urgently hiring experienced candidates for collection process in Cochin region (DRA Preferred) To achieve collections for assigned delinquent customers. To follow up customers via outbound calls & visits to inform them for finish debt amount (unpaid EMI & loans). Contacting customers and informing them of their overdue bills. Negotiating and communicating for payment plans. Please send your resume to cochincollection12@gmail.com or WhatsApp at 6282106583 Job Types: Full-time, Permanent Pay: ₹15,000.00 - ₹45,000.00 per month Schedule: Day shift Morning shift Supplemental Pay: Commission pay Education: Higher Secondary(12th Pass) (Preferred) Experience: total work: 1 year (Preferred) Work Location: In person

FIELD EXCUTIVE SALARY-12K TO 25K EXPERIENCE-1 TO 5 YEAR DRA MANDATORY CONTACT-07903656864 HR KHUSHBOO YASH INTERPRISES Job Types: Full-time, Permanent Pay: ₹12,000.00 - ₹25,000.00 per month Schedule: Day shift Work Location: In person

Designation: Collection Supervisor / Team Leader Job Description Responsible for driving the multi due stage portfolio performance, aligned to the operating plan across PAN India locations, through a team of Field Executives and Tele Callers Motivation and maintaining minimal attrition for team FOS & Tele caller aligned to respective zone to drive consistency in performance Manage Collection efficiencies/ Resolution/ Product of flows/ Settlement / Formulating collection strategies for the state basis market dynamics, portfolio spread/segmentation and business requirements Compliance Ensure compliance with business policy, collections procedures and audit requirements Monitor compliance and audit requirements with down team during location visit Measures of Success (Define the Outcomes expected of the role) Compliance score Skills set required - Should possess strong execution skills along with ability to identify root causes of problems; generate and evaluate alternative solutions; implement problem resolutions quickly and effectively with fact-based decisions - Strong team management skills. - Well versed in MS-Excel. - Forecasting skills - Good communication and interpersonal skills with evidence of teamwork and collaboration - Excellent listening, problem solving, analytical skills and Conflict management skills Must Have Qualification Graduate Degree or equivalent educational qualifications Loans and Credit Card knowledge along with good understanding of Collection Processes Relevant Experience in the field. 1. Team Leader - Minimum 1-2 Year Required in Collection Process. 2. Collection Supervisor - Minimum 2-3 Years Required in Collection Process. * 3-4 years Team management experience in Collections. Preferred Industry: Loan / Credit Card / Banking Collections Employment Type: Full Time, Permanent Education: Any Graduate / Postgraduate Job Type: Full-time Salary: Negotiable Job Type: Full-time Pay: ₹25,000.00 - ₹30,000.00 per month Benefits: Provident Fund Schedule: Day shift Supplemental Pay: Performance bonus License/Certification: DRA (Debt Recovery Agent) Certificate (Preferred) Willingness to travel: 25% (Preferred) Work Location: In person

A Tele Collection Chief Manager is responsible for overseeing and managing a team of tele collection officers/Team Leaders to ensure effective debt recovery and adherence to company policies and regulatory guidelines. They provide leadership, guidance, and support to their team while implementing strategies to optimize collection efforts and achieve performance targets. Key Responsibilities: 1. Team Leadership: Provide leadership and direction to a team of tele collection agents, including recruitment, training, coaching, performance evaluation, and career development. 2. Strategy Development: Develop and implement collection strategies, policies, and procedures to maximize debt recovery while maintaining compliance with relevant laws and regulations. 3. Performance Management: Monitor team performance metrics, including collection rates, call quality, and compliance measures, and take corrective actions as needed to ensure targets are met or exceeded. 4. Training and Development: Conduct regular training sessions and provide ongoing coaching and feedback to agents to enhance their collection skills, negotiation techniques, and customer service abilities. 5. Resource Allocation: Allocate resources effectively to prioritize high-value accounts and optimize collection efforts, considering account aging, payment history, and other relevant factors. 6. Quality Assurance: Implement quality assurance processes to ensure that collection activities are conducted ethically, professionally, and in compliance with company policies and regulatory requirements. 7. Reporting and Analysis: Generate reports on team performance, collection trends, and key metrics to track progress, identify areas for improvement, and make data-driven decisions to optimize collection strategies. 8. Customer Relationship Management: Foster positive relationships with customers by resolving escalated issues, addressing complaints, and ensuring that collection activities are conducted with integrity and respect. 9. Stakeholder Communication: Communicate regularly with senior management, stakeholders, and other departments to provide updates on collection activities, discuss challenges, and collaborate on solutions to improve overall performance. Essential Qualifications and Skills:- Proven experience in debt collection management or a related field, with a track record of achieving collection targets and leading high-performing teams. Strong leadership and people management skills, with the ability to motivate, inspire, and develop team members to achieve their full potential. Excellent communication, negotiation, and problem-solving abilities, with a customer-focused approach to debt recovery. In-depth knowledge of debt collection laws, regulations, and best practices, including DRA and other compliance requirements. Analytical mind-set with the ability to interpret data, identifies trends and makes strategic recommendations for process improvements. Proficiency in using collection software/systems, Microsoft Office applications, and other relevant tools. Additional certifications in debt collection or management are a plus. Show more Show less

HEY!!! Paisa bazaar is hiring for Team Leader - Collection. Location :- Gurgaon Sector 44 Process :- Tele collection/recovery (Loans & Credit Cards) Roles:- Team Leader Working Days:- 6 Days (Roaster Off) Job Description: 1)Lead, mentor, and motivate a tele-collections team of minimum 15 Agents focused on write-offs (Recovery) 2)Maintain a strong understanding of personal loans, business loans, and credit cards. 3)Ensure adherence to regulations and minimize financial losses. 4)Generate and analyze reports on team and recovery performance. 5)Possess strong knowledge of DRA certification requirements and best practices. 6)In-depth knowledge of CIBIL scores and their impact on recovery. 7)Extensive experience in handling and resolving right-off cases. 8)Knowledge of and ability to manage attrition, shrinkage, and Average Handling Time (AHT). 9)Proficiency in using various tracing tools for debt recovery. 10)Identify and implement process enhancements for efficiency. 11)Train and develop team members to maximize recovery rates. 12)Minimum 3 years of experience as a Team Leader in Tele-Collections profiles. Interested ones can contact @ 9667761607 - HR Rashi OR share your resume at rashibhakuni@paisabazaar.com - Or if you want to recommend someone, feel free to reach out @ 9667761607 - HR Rashi .