(Domestic) Customer Support

Job Title: Customer Support Executive – Domestic Voice Process
Location: [Pune-Viman Nagar]
Job Type: Full-Time
Shift: Day Shift
Experience: Freshers – 3 Years
Education: 12th Pass / Graduate
Salary: [Fresher-₹16,000 and Experienced: ₹20-22k per month]

Candidates with a technical background (IT/Engineering)are strictly not eligible

Job Description:

We are hiring Customer Support Executives for our Domestic Voice Process team. The ideal candidate should have excellent verbal communication skills in Hindi and English and a passion for delivering outstanding customer service.

Key Responsibilities:

• Handle incoming customer calls professionally.
• Understand customer queries and provide accurate resolutions.
• Maintain call quality and customer satisfaction metrics.
• Record and document all customer interactions.
• Meet targets in terms of call handling and customer satisfaction.

Candidate Requirements:

• Excellent verbal communication skills in English.
• 12th Pass or Graduate from any stream.
• Prior experience in a domestic voice process is an advantage.
• Strong interpersonal skills and ability to handle pressure.
• Candidates with a technical background (IT/Engineering) are strictly not eligible for this role.
• Immediate joiners preferred.

Additional Information:

• Training will be provided.
• Fixed day shift with rotational weekly off.
• Comfortable working from the office.

Job Types: Full-time, Permanent, Fresher

Pay: Up to ₹20,000.00 per month

Benefits:

• Cell phone reimbursement
• Paid sick time
• Paid time off
• Provident Fund

Schedule:

• Day shift

Supplemental Pay:

• Commission pay
• Joining bonus
• Overtime pay
• Performance bonus
• Quarterly bonus
• Yearly bonus

Ability to commute/relocate:

• Pune, Maharashtra: Reliably commute or willing to relocate with an employer-provided relocation package (Required)

Application Question(s):

• F2F availability for an interview ?

Education:

• Bachelor's (Required)

Language:

• English fluently (Required)

Work Location: In person