1.0 - 5.0 years

0 Lacs

karnataka

On-site

As a Customer Support Specialist at MyAdvices, you will play a crucial role in delivering top-notch support to our digital marketing clients. Your primary responsibility will be to address client concerns efficiently through various communication channels, ensuring a high level of customer satisfaction. Here is a breakdown of what you can expect in this role: **Role Overview:** You will be part of a dynamic team that strives for excellence and works tirelessly to meet and exceed client expectations. Your ability to multitask, communicate effectively, and provide technical support will be key to your success in this role. **Key Responsibilities:** - Manage and resolve incoming support requests related to the MyAdvice digital marketing product suite - Close a minimum of 200 tickets per week via phone, email, and ticket submission form - Answer inbound calls at a rate of 3-5 calls per hour - Maintain professionalism and positive rapport with clients - Explain technical issues in a user-friendly manner - Track multiple open tickets simultaneously - Assist internal teams with technical and training support - Collaborate with Customer Success Managers **Qualifications Required:** - 1+ years of experience in a high-volume Customer Service or Technical Support role - Technical proficiency in supporting WordPress websites - Strong interpersonal and communication skills - Help desk experience with triage and technical troubleshooting abilities - Familiarity with GSuite, Microsoft Excel, and Word, as well as web-based systems - Knowledge of support ticketing software (preferably Zendesk) - Experience in communication with off-shore deliverable groups - Excellent organizational skills and attention to detail - Ability to work independently and manage multiple priorities - Willingness to go the extra mile to resolve issues - Proficient in critical thinking to identify root causes of problems **Preferred Skills:** - Experience with domain transfer and DNS setup - Understanding of web hosting and basic server administration - Knowledge of non-WordPress CMS websites (e.g., Drupal, Joomla) - Basic understanding of front-end technologies like HTML5, CSS3, JavaScript - Familiarity with debugging tools such as Chrome inspector **Company Details:** MyAdvice is a forward-thinking company dedicated to helping businesses grow smarter. With a focus on AI-powered solutions and a commitment to client success, we aim to revolutionize the way services professionals operate. Our inclusive and diverse culture values creativity, collaboration, and continuous improvement. If you are driven by growth, transparency, and impactful work, MyAdvice is the place for you. If you possess a growth mindset, curiosity, and a willingness to learn, we encourage you to apply, as skills can be taught, but the right attitude is essential for success in our performance-driven organization. Join us at MyAdvice, where your contributions truly matter and drive positive outcomes for our clients and the company as a whole.,

Posted 18 hours ago

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