Tele Sales Executive- Home Loan Upstream Business Consultants LLP

3.0 - 7.0 years

0 Lacs

maharashtra

On-site

As a Tele Caller at our esteemed organization, your primary responsibility will be to generate sales leads for Home loans, LAP, Balance Transfer & Top up. This will involve receiving domain training, monitoring calls, and providing customers with guidance on selecting the right banking products. Another crucial aspect of your role will involve preparing Mortgage files before submission to the respective banks. This will entail coordinating documents with RMs, reviewing them for completeness against a checklist, and submitting them to the relevant bank for logins. You will be tasked with coordinating with all banking RMs for logins, legal and technical initiation, conducting personal discussions with bankers, addressing post-login queries from the credit and underwriting team, and ensuring timely disbursements. Additionally, you will assign new leads from the telecalling team to the Loan Bazaar RMs after consulting with the business head for bank selection and arranging client meetings. It will be part of your responsibilities to update daily MIS for case monitoring and progress, and lead daily review calls with business heads and RMs to ensure strong follow-ups with clients or bankers. This position is based in Goregaon, Mumbai, Maharashtra, and requires a minimum of 3 to 4 years of experience from DSA or NBFC. The job type is full-time. Benefits include health insurance, and the work schedule is during the day. Proficiency in Hindi and English is preferred, and the work location is in person.,

Posted 3 days ago

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Director - Business Training (Healthcare BPO) Access Healthcare

15 - 24 years

20 - 35 Lacs

Chennai

Work from Office

Job Summary: The Director of the Business Training position is responsible for managing and supporting end-to-end training for one of the strategic business verticals of Access Healthcare Services. The Director will lead a 50+ member team of managers, process trainers and voice coaches spread across Chennai, Coimbatore, and Pune. The position is based out of Chennai, and it will be work from office. Job Description: Training Management Drive new hire training and ensure meeting the timelines for hire to ramp goals by regularly reviewing the training content and delivery. Oversee training calendar to make optimal use of trainers and classrooms. Leverage new technology solutions, define and develop strategies, curriculum (including instructor-led, CBT & multi-media) and processes in support of business initiatives at both the new-hire and operations divisions. Ensure all curricula and courseware meet the demands of the new generation of learners. Liaise with client-side counterpart to share training update and partner on special projects. Cross-functional Collaboration Collaborate with business unit and internal/external SMEs to develop learning programs aligned with competencies and strategic goals of the organization. Identifying the training needs for tenured resources by working with Operations and Quality teams. Administer continuous learning including update management, BQ training and cross-skill learning. Governance and Reporting Provide threadbare data and detailed weekly reports on key training metrics to Head of Human Resources and Head of Training to determine the effectiveness of all training programs. Participate in other projects as directed by Head of Human Resources or Head of Training Analyze data, trends & delivers management information reports for effective decision-making by the leaders. People Management Ensure feedback and coaching is given to all managers and trainers. Drive the values of the organization with the team and thereby the new hire staff. Drive continuous development plans in place for team. Manage division budgets. Basic Qualification: (Mandatory) UG Degree 15+ years of experience in RCM BPO domain, with at least 5 years in training Managed a training team with size of 25+ comprising of managers, trainers and voice coaches for the past 3 years Healthcare Background specific to RCM experience would be an additional advantage Knowledge of adult learning principles and techniques for the current generation of learners Advanced Proficiency in MS Word, Excel, and PowerPoint required Ability to give direction to team and lead with conviction and empathy Advanced skills in preparing and facilitating presentations Excellent written and verbal communication skills Excellent organization / multi-tasking, planning and time management skills required Willingness to work in flexible shifts Competencies Coaching Communication Consultation Critical Evaluation Ethical Practice Global & Cultural Awareness Relationship Management Reporting & Data Analytics Interested candidates with above mentioned experience, please share your updated resume to jerlinbetsy.m@accesshealthcare.com

Posted 3 months ago

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