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3.0 - 7.0 years
0 Lacs
haryana
On-site
As an IT Support Specialist, you will be responsible for handling incoming calls, emails, and chats from end users, some of which may require working on rotational shifts. You must have the ability to effectively communicate with end users from international locations over the phone and provide initial support and troubleshooting based on Knowledge Base articles. Your role will involve recording, classifying, and prioritizing tickets, as well as contributing new articles to the Knowledge Base. In addition, you will be expected to take remote control of end users" machines if necessary for troubleshooting purposes and escalate issues to appropriate support groups or third-party suppliers when tickets are not resolved during initial support. Monitoring the status and documenting progress towards the resolution of all open tickets, keeping affected users informed about the progress, and ensuring resolution confirmation and closure of tickets within the SLA are crucial aspects of this role. Moreover, attending trainings and completing certifications for set competencies, such as the ability to differentiate between different types of IT assets, basic troubleshooting on various versions of Windows OS, understanding desktop applications, supporting users in business applications, and troubleshooting desktop/application remotely, are essential technical skills for this position. You should also be able to carry out disk management, disk encryption, wireless configuration, check utilization and availability, perform start-up and shut-down services, install and configure email clients, troubleshoot connectivity issues, troubleshoot calls for printers and copiers, and possess basic networking knowledge. The ideal candidate for this role should hold a degree in Engineering or Science and demonstrate behavioral traits such as aptitude and effective communication. Having an understanding of domain setup and the ability to add/remove computers to the domain (specifically for MSP and Enterprise environments) would be considered a desired skill set. If you are looking for a challenging role that requires a combination of technical expertise, communication skills, and a customer-centric approach, this position might be the perfect fit for you.,
Posted 1 week ago
1.0 - 5.0 years
0 Lacs
delhi
On-site
Restroworks is a leading cloud-based enterprise restaurant technology platform with a global presence, serving over 23,000 restaurants worldwide. Our unified cloud platform empowers restaurant operators of various formats and sizes to enhance efficiency, scale growth, and ensure a consistent guest experience across all touchpoints. We cater to a wide range of restaurant types including Quick-Service Restaurants (QSR), Fine-Dine Restaurants, Cloud Kitchens, Fast Casual, Food Courts, and Hotel Restaurant Chains. At Restroworks, we offer a comprehensive suite of products such as Front-of-House, Back-of-House, Kitchen Suite, Digital Ordering, Integrations, Reports, and Analytics. Renowned brands like Taco Bell, Subway, Nandos, Carls Jr, Hagen-Dazs, Arbys, and Caribou Coffee trust Restroworks to streamline their operations and ensure customer satisfaction. With a global presence spanning across the Middle East, Asia Pacific, North America, and Latin America, we serve leading restaurant chains in over 50 countries. Restroworks is committed to enabling the prosperity of global restaurants. To learn more about us, visit www.restroworks.com. We are thrilled to have been recognized as the Best POS software by Gartner Digital Markets and acknowledged for excellence by Capterra, Software Advice, and GetApp. **Job Title: Cold Emailing Specialist** We are seeking a talented individual to take on the role of a Cold Emailing Specialist at our Delhi office. This full-time in-office position requires 1-3 years of experience. **What You'll Be Doing:** - Setting up and managing 50+ domains and 100+ email inboxes for cold outreach purposes. - Connecting all inboxes to sending tools like Instantly, Smartlead, etc. - Monitoring deliverability, bounce rates, and spam issues to address and resolve them promptly. - Ensuring the delivery of emails to inboxes instead of spam folders. - Maintaining the smooth operation of the system and handling technical challenges effectively. - Conducting regular tests to evaluate the system's performance. - (Optional) Utilizing your skills in writing or editing cold email copy as a bonus. **You Should Have:** - Previous hands-on experience in managing cold email systems at scale. - In-depth knowledge of email warmup procedures, spam triggers, and domain health. - Ability to troubleshoot issues swiftly during drops in deliverability. - Experience in domain buying and email inbox purchasing. - Familiarity with tools such as DNS settings, SPF, DKIM, DMARC, inbox warmers, etc. - Strong attention to detail and reliability in overseeing a complex system. - Proficiency in working with tools like Instantly.ai and Smartlead.ai. Join us at Restroworks to be part of a dynamic team dedicated to revolutionizing the restaurant technology industry and shaping the future of global dining experiences.,
Posted 2 weeks ago
1.0 - 5.0 years
0 Lacs
maharashtra
On-site
As a skilled WordPress Developer at The Virtual Cockpit, you will be responsible for designing and developing responsive websites using WordPress, with proficiency in Elementor. Your role will involve customizing themes and plugins to meet client requirements, ensuring a seamless user experience. Additionally, you will be tasked with handling basic on-page SEO, speed optimization, and backup setup to enhance website performance. Collaboration with design and social media teams will be essential for effective content placement, aligning with the company's Digital Marketing Strategy. Your expertise will be crucial in troubleshooting website issues, malware, or technical glitches, ensuring the smooth functioning of all digital assets. Furthermore, setting up domain, hosting, SSL, and email configurations will fall within your scope of responsibilities. The Virtual Cockpit is dedicated to assisting clients in achieving their digital marketing goals through comprehensive solutions. With over 5 years of experience, we specialize in developing unique brand identities and expanding customer reach through strategic marketing initiatives. Our team of marketing professionals is adept at utilizing market research, branding strategies, online and offline advertising, and content marketing to drive business growth. We have successfully served businesses across various countries, including India, UAE, USA, and Canada, with plans to expand into the EU and the UK markets. Join us at The Virtual Cockpit and be part of a dynamic environment where innovation and creativity are valued in delivering exceptional digital marketing solutions to clients worldwide.,
Posted 1 month ago
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