Domain Consultant

The Senior Manager/ Assistant General Manager in Airline Loyalty Management Domain Consultant role based in Mumbai requires a good understanding of loyalty program structures, features, tier levels, points accumulation, redemption, partner benefits, and reward structures. Your responsibilities include creating plans and strategies to retain customers through rewards, strategizing and creating new loyalty program features, tiers, and reward structures, developing marketing campaigns to promote loyalty programs, and identifying and preventing loyalty fraud. You will be expected to have the ability to detect and prevent misuse, fraud, and deceptive practices in Airline Loyalty reward programs. Utilizing data analysis, you will need to identify customer behavior patterns, track program performance, and make informed decisions for loyalty program optimization. Monitoring program performance and tracking key metrics such as redemption rates and member acquisition will also be part of your role. The ideal candidate for this position should have a background in Airline Loyalty Management with a strong focus on data analysis, strategy development, and fraud detection. A Bachelor's degree in Commerce is required for this full-time, permanent position in Mumbai. Key Skills: - AIRLINE LOYALTY Industry Type: ITES/BPO/KPO Job Code: GO/JC/114/2025 Recruiter Name: Ackshaya,