Desktop Support Engineer - L1 AppsTech Solution

1.0 - 5.0 years

0 Lacs

ahmedabad, gujarat

On-site

You have a Bachelor's degree in Computer Science, Information Technology, Electronics & Communication or Diploma/BSc-IT/MSc-IT/BCA/MCA. You have experience in installation, configuration, and setup of computer hardware, software, and peripheral equipment. You possess basic troubleshooting skills for network devices such as Firewalls, switches, servers, CCTV, Wi-Fi, access control, etc. You also have experience and knowledge in Microsoft Outlook Mail Client installation and troubleshooting. Your expertise includes domain connectivity, drive sharing, user rights management, and creating user profiles in an Active Directory environment. You are adept at identifying, researching, and resolving technical issues with IT equipment and software applications. Additionally, you are responsible for managing and updating helpdesk tickets to ensure timely resolution within Service Level Agreements (SLAs). It is essential for you to maintain documentation of user issues, system configurations, and troubleshooting procedures for future reference. Your role requires alignment with customer requirements and system functionality to deliver optimal IT support services. If you meet the qualifications and have the relevant experience, please email your application to careers@appstech.in.,

Posted 1 day ago

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