Team Leader - Operations HCL Technologies

4.0 - 8.0 years

0 Lacs

chennai, tamil nadu

On-site

You will be responsible for leading the Operations team in Chennai, ensuring adherence to defined SLAs, productivity matrices, and quality standards. Your role will involve monitoring attendance, providing regular updates to resolve team issues, and conducting reviews with the team. It is essential to focus on retaining team members within agreed norms and improving their skill levels through self-development. As a Team Leader, you will manage, motivate, engage, and inspire team members to achieve higher levels of performance. Meeting SLAs and deliverables will be a key aspect of your responsibilities. Additionally, you will participate in Calibration audits and provide feedback reports. The ideal candidate for this position should have a Bachelor's degree in Commerce (BCom) and possess domain competencies in Basics of Banking within the BFS sector. The role requires strong teamwork, self-development, and leadership skills to drive the team towards success. If you are looking for a challenging opportunity to lead a team and drive operational excellence in the banking domain, this position offers a dynamic environment with three available positions.,

Posted 1 day ago

Apply

MANAGER OPERATIONS HCL Technologies

7.0 - 12.0 years

0 Lacs

noida, uttar pradesh

On-site

As a Manager Operations based in Noida with 7-12 years of experience in the Delivery Transaction domain, your primary responsibility will be to provide information to customers regarding their queries and efficiently resolve end customer issues as per defined SLAs. You should be able to work independently, comprehend customer requests, and maintain quality standards. Your role will involve formulating the Key Result Areas for Team Leaders and Team Members, conducting regular feedback sessions, managing performance and SLAs to ensure high customer satisfaction, and coordinating staffing activities following documented policies. Additionally, you will be responsible for managing client relationships to retain and expand existing business, oversee project budgets and schedules, and lead multiple onboarding projects to completion. You will also coordinate operational tasks to support proposed solutions effectively. Your qualifications should include a BCom or MCom degree, with expertise in Domain Competencies (BSERV) related to FAO-Financial Accounting. Overall, your role as Manager Operations will require strong leadership skills, the ability to exceed standards consistently, and the capability to deliver results in a timely manner to ensure customer satisfaction and revenue generation.,

Posted 2 days ago

Apply

ASSOCIATE- BFS HCL Technologies

0.0 - 3.0 years

0 Lacs

chennai, tamil nadu

On-site

ASSOCIATE- BFS Chennai 0-3 Years INDIA Job Family Delivery Voice Job Description (Posting). To provide information to their customer regarding their queires and resolve the end customer issues as per defined SLA | Able to work independently and efficiently to meet SLA | Able to comprehend the request of the customer and meet the quality standard (1.) Attendance/Login Hours/Unsechduled Leave/SLA targets as per defined by the process (2.) Improving skill level throughSelf development / nominating training programs Skill reverification Tests (3.) Meet the defined Quality Scores. Innovation & Process Improvement (4.) The individual should be able to work effectively in a team whilst enthusing others to do the same for achievement of common goals of the team (5.) To consistently meet or exceed CSAT parameters as defined for the process. Qualification BCom No. of Positions 10 Skill (Primary) Domain Competencies (BSERV )-BFS-Bank Management Auto req ID 1516883BR,

Posted 1 month ago

Apply

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.