6 Domain Competencies Jobs

Role Overview: As a Manager Operations, your main responsibility will be to provide information to customers regarding their queries and resolve end customer issues within defined SLA. You should be able to work independently and efficiently to meet SLA while comprehending customer requests and meeting quality standards. Your ability to understand and carry out allocated tasks in a timely manner will be crucial in exceeding standards. Additionally, you will be involved in formulating Key Result Areas for Team Leaders and Team Members, conducting appraisals and feedback sessions, managing performance and SLAs, coordinating staffing activities, managing client relationships to ensure revenue g...

The candidate will be responsible for software quality assurance from a business perspective and will work as part of the Change Management team to assist in testing projects related to Global Fund Services. This role will involve contributing to various phases of the Software Testing Life Cycle (STLC) including Test Planning, Design, Execution, Defect Management, and Reporting. Collaboration with Global IT, Product, and Operations senior management is essential to ensure the delivery of high-quality software products to both internal and external clients, meeting service standards effectively. Key Responsibilities: - Conduct functional test analysis, planning, design, execution, and reporti...

The candidate will have primary responsibility of software quality assurance from a business perspective. You will be working as part of the Change Management team and assist in testing projects related to Global Fund Services for timely completion of scheduled projects. Your job role will involve contributing to one, few, or all phases of STLC i.e. Test Planning, Design, Execution, Defect Management, and Reporting. It will require working with Global IT, Product, and Operations senior management to provide a high-quality software product to internal and external clients and meet the agreed and expected service standards. You will perform testing activities for Global Fund Services applicati...

You will be responsible for leading the Operations team in Chennai, ensuring adherence to defined SLAs, productivity matrices, and quality standards. Your role will involve monitoring attendance, providing regular updates to resolve team issues, and conducting reviews with the team. It is essential to focus on retaining team members within agreed norms and improving their skill levels through self-development. As a Team Leader, you will manage, motivate, engage, and inspire team members to achieve higher levels of performance. Meeting SLAs and deliverables will be a key aspect of your responsibilities. Additionally, you will participate in Calibration audits and provide feedback reports. The...

As a Manager Operations based in Noida with 7-12 years of experience in the Delivery Transaction domain, your primary responsibility will be to provide information to customers regarding their queries and efficiently resolve end customer issues as per defined SLAs. You should be able to work independently, comprehend customer requests, and maintain quality standards. Your role will involve formulating the Key Result Areas for Team Leaders and Team Members, conducting regular feedback sessions, managing performance and SLAs to ensure high customer satisfaction, and coordinating staffing activities following documented policies. Additionally, you will be responsible for managing client relatio...

ASSOCIATE- BFS Chennai 0-3 Years INDIA Job Family Delivery Voice Job Description (Posting). To provide information to their customer regarding their queires and resolve the end customer issues as per defined SLA | Able to work independently and efficiently to meet SLA | Able to comprehend the request of the customer and meet the quality standard (1.) Attendance/Login Hours/Unsechduled Leave/SLA targets as per defined by the process (2.) Improving skill level throughSelf development / nominating training programs Skill reverification Tests (3.) Meet the defined Quality Scores. Innovation & Process Improvement (4.) The individual should be able to work effectively in a team whilst enthusing ot...