Front Desk Manager Pet Resort (Doggos Heaven) Location: Sector 83, Gurgaon, India Experience: 2–7 years Industry: Pet Care / Hospitality / Customer Service Role Overview You’ll be the first and last point of contact for every pet and pet parent who walks in. Your job is to keep the front office running smoothly with discipline, warmth, and clear communication. Key Responsibilities Manage pet onboarding and deboarding process with proper documentation. Handle billing, payments, and daily cash reconciliation . Maintain guest relations — greet clients, answer queries, coordinate services. Coordinate with grooming, vet, hostel, and play school teams for smooth operations. Keep accurate records in CRM/software (training will be provided). Manage appointment scheduling, service reminders, follow-ups. Maintain cleanliness, order, and professional standards at reception. Address customer complaints politely and ensure timely resolution. Assist in basic administrative tasks and inventory coordination. Required Skills Strong communication and hospitality mindset. Basic computer skills (billing, spreadsheets, WhatsApp, CRM). Ability to multitask and stay calm under pressure. A tidy, disciplined working style. Prior experience in hospitality, clinics, or pet care is a bonus. Education Minimum 12th pass; graduates preferred. Salary Competitive; based on experience. Work Schedule Full-time, on-site at Doggos Heaven. Role & responsibilities Preferred candidate profile
Responsibilities: * Manage resort operations & staff * Ensure guest satisfaction * Oversee front desk & housekeeping services * Collaborate with marketing team on promotions * Handle emergencies & complaints promptly