6 Documentation Specialist Jobs

EC-Council is the worlds largest cyber security technical certification body. We operate in 145 countries globally and we are the owner and developer of various world-famous cyber security programs. We are proud to have trained and certified over 220,000 information security professionals globally that have influenced the cyber security mindset of countless organizations worldwide. www.eccouncil.org We are seeking a highly organized and detail-oriented Documenter (Business Analyst / Coordinator) to act as the bridge between the Business Teams and the Technical Teams. The candidate will be responsible for capturing, documenting, and managing all business requirements, ensuring that development, testing, and delivery activities are aligned with clear, verified objectives. The ideal candidate will possess excellent communication skills, the ability to formalize verbal discussions into written actionable tasks, and a strong sense of accountability in managing task priorities and timelines. The role is critical to maintaining project discipline and delivering high-quality work outputs. Responsibilities and Duties: Capture, summarize, and document business requirements provided via meetings, calls, or informal communication. Prepare and maintain comprehensive task records including requirements, specifications, priority levels, deadlines, and approvals. Act as the primary communication bridge between Business Teams and Shopify Developers/Testers and other stakeholders of the ecosystem. Formalize and log all work requests into the Project Management System. Prepare and circulate Meeting Notes, Task Confirmations, and Clarification Emails after every business discussion. Maintain the product backlog, change logs, and task status updates. Coordinate with developers and testers to ensure requirements are clear, actionable, and prioritized properly. Monitor task progress, track completion rates, and escalate delays proactively. Organize sprint planning and review meetings, ensuring clear documentation of goals and outcomes. Create user manuals, release notes, and operational documentation post-project delivery. Conduct requirement validation with business teams, ensuring buy-in and sign-offs before development begins. Qualifications: Bachelors Degree in Business Administration, Information Systems, Commerce, or a related field. 2-3 years of proven experience as a Business Analyst, Documentation Specialist, or Project Coordinator. Exceptional written and verbal communication skills in English. Strong organizational and documentation skills; attention to detail is a must. Hands-on experience with project management tools like Monday.com or Azure DevOps, or Google Workspace (Docs, Sheets, Forms). Basic understanding of Software Development Life Cycle (SDLC) and Agile methodologies. Ability to interact professionally with diverse groups including executives, managers, and subject matter experts. Ability to prioritize tasks independently and manage multiple assignments simultaneously. Knowledge of Shopify, e-commerce processes, or web development projects will be an added advantage Additional Information We are an equal opportunity workplace and are an affirmative action employer. We are always committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status and we do not discriminate on the basis of such characteristics or any other status protected by the laws or regulations in the locations where we work. This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. EC-Council is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a medical condition or disability which inhibits your ability to complete any part of the application process and are in need of a reasonable accommodation to complete the process, please contact us ecchr@eccouncil.org and let us know how we may assist you. This notice together with our Privacy Policy and Terms of Use of this website and any other documents we mention here are meant to inform you on what personal data about you we collect, use, disclose, share or otherwise process when you are applying for a job at EC-Council or when EC-Council contacts you for recruitment purposes. Please read carefully to understand our views and practices on how we protect your personal data - Privacy Policy | EC-Council (eccouncil.org).

Hiring detail-oriented Export Documentation for freight forwarding candidate will manage and coordinate the Export documentation process to ensure seamless international trade operations. compliance all Export regulations and Company policies Required Candidate profile Bachelor’s degree in Supply Chain Management, International Business etc. 5 years of experience in Export documentation or a similar role knowledge of Export regulations and documentation requirements Perks and benefits Health Insurance

Role Overview : The Data Entry Specialist will support our IT Glue platform by entering and verifying customers technical data while developing IT Glue workflows and processes. This position facilitates excellent attention to detail by ensuring technical information is entered correctly and all technical details are correct within the program. You will be expected to develop, design, and implement solutions within IT Glue. A clear understanding of problems through data-driven solutions delivered through the software and analytics. This position will work closely with the technical team to provide solution support within IT Glue. Key Responsibilities : Gathering and analyzing technical information for entry into program. Maintaining and entering technical data in IT Glue. Develop policies and procedures to continue IT Glue operations, for technicians and our clients. Handling highly sensitive information. Helping the team to continuously improve process, and fanatically document process. Manage multiple tasks in a fast-paced environment with competing priorities. Be the in-house expert on all things IT Glue. Support and work with other departments to ensure data is compiled accurately. Work independently and with team members to analyze data sources, design, configure, and build repeatable processes while maintaining data within IT Glue. Perform various tasks of data ingestion, data transformation, and data visualizations. Conduct data analysis, data integration, data management and IT Glue operational enhancements. Understand IT Glue and implement solutions to enhance the team’s experience. Create internal documentation for complete enhancements. Develop and maintain a detailed schedule for timeframes of work to be completed. Perform training to internal team on operations of IT Glue development. Provide technical product support and troubleshooting as needed with technicians. Review and provide answers related to the work performed. Hands-on experience in the ConnectWise suite (Manage, RMM, Cloud Radial) to support day-to-day operations, system monitoring, issue resolution, and process optimization. Prior experience with ConnectWise tools is REQUIRED Requirements : Ability to solve problems thoroughly, quickly, and creatively with an eye for detail. Hands on experience in many aspects of data management activities involving large data sets (e.g., data gathering, data analysis and data validation). Experience with data analysis and application enhancement design. Leveraging data to develop internal technical processes within IT Glue. Strong written and verbal communication skills to support technical subject matter experts and create documentation as needed. Preferred Skills : Experience with IT Glue, IT Boost and/or Hudu. Knowledge of MSP operations. Subject matter knowledge Information Technology. Data manipulation, and data analysis for business intelligence. Data modeling, integration, and cleansing in IT Glue.

Role Overview : The Data Entry Specialist will support our IT Glue platform by entering and verifying customers technical data while developing IT Glue workflows and processes. This position facilitates excellent attention to detail by ensuring technical information is entered correctly and all technical details are correct within the program. You will be expected to develop, design, and implement solutions within IT Glue. A clear understanding of problems through data-driven solutions delivered through the software and analytics. This position will work closely with the technical team to provide solution support within IT Glue. Key Responsibilities : Gathering and analyzing technical information for entry into program. Maintaining and entering technical data in IT Glue. Develop policies and procedures to continue IT Glue operations, for technicians and our clients. Handling highly sensitive information. Helping the team to continuously improve process, and fanatically document process. Manage multiple tasks in a fast-paced environment with competing priorities. Be the in-house expert on all things IT Glue. Support and work with other departments to ensure data is compiled accurately. Work independently and with team members to analyze data sources, design, configure, and build repeatable processes while maintaining data within IT Glue. Perform various tasks of data ingestion, data transformation, and data visualizations. Conduct data analysis, data integration, data management and IT Glue operational enhancements. Understand IT Glue and implement solutions to enhance the team’s experience. Create internal documentation for complete enhancements. Develop and maintain a detailed schedule for timeframes of work to be completed. Perform training to internal team on operations of IT Glue development. Provide technical product support and troubleshooting as needed with technicians. Review and provide answers related to the work performed. Hands-on experience in the ConnectWise suite (Manage, RMM, Cloud Radial) to support day-to-day operations, system monitoring, issue resolution, and process optimization. Prior experience with ConnectWise tools is REQUIRED Requirements : Ability to solve problems thoroughly, quickly, and creatively with an eye for detail. Hands on experience in many aspects of data management activities involving large data sets (e.g., data gathering, data analysis and data validation). Experience with data analysis and application enhancement design. Leveraging data to develop internal technical processes within IT Glue. Strong written and verbal communication skills to support technical subject matter experts and create documentation as needed. Preferred Skills : Experience with IT Glue, IT Boost and/or Hudu. Knowledge of MSP operations. Subject matter knowledge Information Technology. Data manipulation, and data analysis for business intelligence. Data modeling, integration, and cleansing in IT Glue.

Job Description: We are looking for a Document Controller with 8 to 10 years of relevant experience in EPC, power, oil & gas, construction, or infrastructure sectors. The role involves managing, controlling, and maintaining project and company documentation to ensure efficiency, compliance, and accessibility. Key Responsibilities: Document Management: Organize and maintain company and project documents. Ensure documents are up-to-date, properly labelled, categorized, and easily retrievable. Control versioning and revisions of documents. Document Control Systems: Implement and manage EDMS or paper-based filing systems. Maintain tracking systems for document movement and accessibility. Train employees on document control procedures. Compliance & Quality Assurance: Ensure documents comply with company standards, legal requirements, and industry regulations. Conduct audits for document storage and adherence to record retention policies. Collaboration: Coordinate with Engineering, Project Management, Quality Assurance, and other departments. Facilitate smooth flow and submission of documents to internal and external stakeholders. Document Distribution & Retrieval: Distribute documents to relevant parties as needed. Ensure timely and accurate retrieval of requested documents. Archiving: Manage both physical and electronic document archiving processes. Ensure secure disposal of outdated or obsolete documents as per policy. Record Keeping: Maintain logs/registers of all incoming and outgoing documents. Ensure all records are traceable and auditable. Key Skills: High attention to detail and accuracy Excellent organizational and time management skills Strong communication and coordination abilities Proficient in Microsoft Office and document control software Knowledge of document compliance, version control, and retention standards Ability to handle high volumes of documents under strict timelines Education & Experience: Education: Diploma in IT / Information Management, Bachelor's degree in Business, Information Management, or related field preferred Experience: 8 to 10 years in document control, preferably in EPC, power, construction, infrastructure, or oil & gas industry Why Join Us? This role is critical for maintaining smooth operations and project success. If you are detail-oriented, organized, and experienced in document management for large-scale engineering or infrastructure projects, we encourage you to apply.

Role Overview : The Data Entry Specialist will support our IT Glue platform by entering and verifying customers technical data while developing IT Glue workflows and processes. This position facilitates excellent attention to detail by ensuring technical information is entered correctly and all technical details are correct within the program. You will be expected to develop, design, and implement solutions within IT Glue. A clear understanding of problems through data-driven solutions delivered through the software and analytics. This position will work closely with the technical team to provide solution support within IT Glue. Key Responsibilities : Gathering and analyzing technical information for entry into program. Maintaining and entering technical data in IT Glue. Develop policies and procedures to continue IT Glue operations, for technicians and our clients. Handling highly sensitive information. Helping the team to continuously improve process, and fanatically document process. Manage multiple tasks in a fast-paced environment with competing priorities. Be the in-house expert on all things IT Glue. Support and work with other departments to ensure data is compiled accurately. Work independently and with team members to analyze data sources, design, configure, and build repeatable processes while maintaining data within IT Glue. Perform various tasks of data ingestion, data transformation, and data visualizations. Conduct data analysis, data integration, data management and IT Glue operational enhancements. Understand IT Glue and implement solutions to enhance the team’s experience. Create internal documentation for complete enhancements. Develop and maintain a detailed schedule for timeframes of work to be completed. Perform training to internal team on operations of IT Glue development. Provide technical product support and troubleshooting as needed with technicians. Review and provide answers related to the work performed. Hands-on experience in the ConnectWise suite (Manage, RMM, Cloud Radial) to support day-to-day operations, system monitoring, issue resolution, and process optimization. Prior experience with ConnectWise tools is REQUIRED Requirements : Ability to solve problems thoroughly, quickly, and creatively with an eye for detail. Hands on experience in many aspects of data management activities involving large data sets (e.g., data gathering, data analysis and data validation). Experience with data analysis and application enhancement design. Leveraging data to develop internal technical processes within IT Glue. Strong written and verbal communication skills to support technical subject matter experts and create documentation as needed. Preferred Skills : Experience with IT Glue, IT Boost and/or Hudu. Knowledge of MSP operations. Subject matter knowledge Information Technology. Data manipulation, and data analysis for business intelligence. Data modeling, integration, and cleansing in IT Glue.