1.0 - 5.0 years

0 Lacs

haryana

On-site

You will be joining ANS Commerce, a Flipkart Group Entity, as a CS Intern based in Gurgaon. As a CS Intern, you will be responsible for responding to customer queries promptly and accurately through various communication channels such as phone, email, or chat. Your role will involve identifying customer needs, assisting them in using specific features, and analyzing and reporting product malfunctions by testing different scenarios or impersonating users. Your duties will also include updating internal databases with technical issue information, monitoring customer complaints on social media, and providing necessary assistance. Additionally, you will be required to share feature requests and effective workarounds with team members, inform customers about new features, and follow up to ensure that technical issues are resolved satisfactorily. Gathering customer feedback and sharing it with Product, Sales, and Marketing teams will be a crucial part of your responsibilities. Moreover, you will assist in training junior Customer Support Representatives. The necessary skills for this role include good communication skills, being street smart, having analytical skills, and proficiency in documentation. This internship is a Day shift, morning shift opportunity, requiring a total of 1 year of work experience. The work location is in person at the Gurgaon office. Join us at ANS Commerce and embark on a fulfilling journey as a CS Intern, where your efforts will directly contribute to enhancing customer satisfaction and product performance.,

Posted 4 days ago

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Product Owner / Consultant Experion Technologies

10.0 - 14.0 years

0 Lacs

kochi, kerala

On-site

As a seasoned Product Owner with over 10 years of experience, you will play a crucial role in articulating, negotiating, and finalizing product requirements with client business stakeholders. Your strong communication skills, both written and verbal, will be essential in ensuring a clear understanding of the product business requirements. You will utilize your expertise to produce hands-on deliverables such as business process flows, requirement specifications, user stories, and product backlogs. Working closely with Agile teams, you will lead requirement grooming, sprint planning, and collaborate with the software product development team. Your responsibilities will include planning, tracking, and monitoring the work of a group of product analysts/BAs, guiding them in developing product requirements. Additionally, you will work with UI/UX/Visual design teams to shape the product's user interface process. Your technical exposure and understanding of modern web/mobile application development will enable you to visualize and comprehend data structures effectively. Domain knowledge in Automobile, Retail, and Manufacturing will further enhance your ability to meet the demands of the role. Key Skills required for this position include Product Management, Stakeholder Management, experience in Agile environments, defining MVP and MMP, Business Analysis tools and techniques, and owning/managing the product roadmap. Your exceptional communication, presentation, and leadership skills, along with attention to detail, will be critical in succeeding in this role. An overall understanding of the technologies used in the product, proficiency in tools like Miro, Figma, Aha, JIRA, and Azure DevOps will also be beneficial. Your duties will involve leveraging your analysis skills to identify and solve business problems, collaborating with stakeholders to develop the product vision and concept, defining and prioritizing the product roadmap, and articulating product requirements through various means. Your documentation skills will come into play as you translate the product roadmap into well-defined requirements, create wireframes, and prepare business process flowcharts. Pre-sales skills, testing capabilities, and the ability to manage the product development process from inception to release will be essential. As a Product Owner, you will collaborate with stakeholders to develop the product vision, conduct interviews with end users, define the product roadmap, and lead the scrum team towards achieving the product goals. You will work with cross-functional teams to deliver the product, lead product release plans, define sprint priorities, and continuously monitor and refine product outcomes. Your role will also involve creating marketing content such as blogs and success stories, as well as providing updates and demonstrations to stakeholders. In addition to your technical skills, your willingness to travel to client sites and adherence to ISMS policies and procedures will be crucial in fulfilling the requirements of this role. Your ability to understand and anticipate the needs of end users, develop business models, and work collaboratively with various teams will be key to your success as a Product Owner in this dynamic environment.,

Posted 6 days ago

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