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Customer Service Team Lead Parekh Group

5.0 - 7.0 years

7 - 14 Lacs

chennai

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Summary: The Customer Service Team Leader is a pivotal role responsible for leading a team of executives who manage the entire customer service lifecycle for our clients. This role ensures the seamless execution of all export and import shipments, from confirmation through to final document delivery and invoicing. The Team Leader is accountable for delivering a high level of customer satisfaction, guaranteeing process accuracy, and coaching their team to achieve operational excellence in a fast-paced shipping environment. Key Responsibilities Lead, mentor, and develop a team of back-office customer service representatives. Manage team workflow, allocate tasks, and ensure adequate coverage to...

Posted 3 months ago

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