Senior Branch Manager, visa counselor, Telecaller URBAN MIGRATION

0.0 - 6.0 years

0 Lacs

punjab

On-site

The Branch Manager at Visa Consultancy is responsible for overseeing daily operations, managing staff, ensuring sales targets are met, and maintaining the overall efficiency of the branch. You will supervise and manage daily branch operations, lead and motivate the team, ensure monthly and quarterly sales targets are achieved, monitor and improve customer service standards, liaise with clients to resolve issues or escalate concerns, develop strategies to increase walk-ins and conversions, maintain compliance with immigration laws and internal policies, and prepare performance and revenue reports for upper management. To excel in this role, you should have a minimum of 2-6 years of experience in visa or overseas education consultancy, possess strong leadership, sales, and customer service skills, exhibit excellent communication and interpersonal skills, and have knowledge of visa processes for countries like Canada, UK, Australia, USA, etc. The Tele caller at Visa Consultancy is responsible for making outbound calls to potential clients, providing information about visa services, and scheduling appointments for counselling. Your key responsibilities will include making outbound calls to leads generated via marketing campaigns, explaining visa services and offerings to prospective clients, scheduling appointments for counsellors or branch managers, maintaining accurate records of calls and client interactions, following up with leads, and ensuring high conversion while meeting daily and monthly call and lead targets. To be successful as a Tele caller, you should have 0-2 years of tele-calling or customer support experience, good spoken English and regional language proficiency, excellent communication and persuasion skills, and basic knowledge of visa and immigration processes as an advantage. The Counsellor at Visa Consultancy guides and supports clients through the visa process, offering information, eligibility checks, documentation advice, and end-to-end support. Your responsibilities will include counseling students and professionals on visa options and immigration pathways, assessing client eligibility and recommending suitable visa programs, explaining documentation requirements, timelines, and procedures, guiding clients through the entire visa application process, coordinating with processing teams, keeping clients informed of progress, and maintaining accurate client records and follow-up notes. For this role, you should have 1-3 years of experience in visa counseling or overseas education consulting, possess strong knowledge of visa requirements for countries like Canada, UK, Australia, etc., demonstrate excellent communication, problem-solving, and customer service skills, and be detail-oriented with strong organizational abilities. Job Types: Full-time, Permanent Benefits: - Cell phone reimbursement - Paid sick time - Paid time off Location: Mohali, Punjab (Required),

Posted 1 day ago

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