SAP Sales Distribution Specialist Chemplast Sanmar Limited

4.0 - 8.0 years

0 Lacs

chennai, tamil nadu

On-site

The job involves providing SAP SD L2 Support at Karappakkam OMR, Chennai with a total of 7 years of experience, including 2 years in the domain and 4-7 years in SAP Functional. As an L2 Support, you will be responsible for incident management support, collaborating with the SAP SD Lead to resolve issues and implement necessary changes to enhance end user experience. Your role will include: - Offering Subject Matter Expertise (SME) support to resolve SAP application issues, conducting Root Cause Analysis (RCA), and ensuring problem resolution. - Providing functional insights to the technical team for incidents and problem tickets that require L1 support. - Handling L2 incidents related to SAP modules in both primary and secondary environments, including non-SAP platform applications that may be integrated with SAP. - Managing requests through tools, following up, updating incidents, and ensuring closure within SLAs. - Managing service requests efficiently. - Demonstrating knowledge in integrating SD with FI, MM, and PP scenarios. - Taking ownership of change management activities, including test plan preparation for change requests (CRs), end-to-end delivery of medium and complex CRs, and data gathering for stakeholders. - Updating system documentation, creating training/user manuals, and managing SAP roles and authorizations. - Qualifications required include a degree in BE/B-Tech/MBA or any computer graduation, with optional certifications in SAP SD and ITIL-F. Essential Skills include: - Strong knowledge of SAP SD concepts such as pricing, document controls, GST, E-Invoicing, variant configuration, batch management, credit management/FSCM, etc. - Understanding of SAP integration areas, OTC-ECC/S4, and interface with other applications using APIs, IDOCs, etc. - Basic ABAP debugging skills, SAP HANA knowledge, exposure to support projects, and end-to-end implementation projects. - Excellent communication and interaction skills with various stakeholders like business owners, end users, and solution architects. If you meet the qualifications and possess the necessary skills, you can share your resume with stk3@sanmargroup.com.,

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