22 Doc Jobs

About the Role: OSTTRA India The Role: Professional Services Analysis The Team The OSTTRA Technology teamis composed of Capital Markets Technology professionals, who build,supportand protect the applications that operate our network. The technology landscapeincludeshigh-performance, high-volume applications as well as compute intensive applications,leveragingcontemporary microservices, cloud-based architectures The Impact: Together, we build, support, protect and manage high-performance, resilient platforms that process more than 100 million messages a day. Our services are vital to automated trade processing around the globe, managing peak volumes and working with our customers and regulators to ensure the efficient settlement of trades and effective operation of global capital markets Whats in it for you The Business Analyst [BA] will work with other teams and clients to agree the scope of any new business requirements and translate these requirements to a format that will be understood by the technical team for implementation. Initial focus will be on the legacy MarkitSERV TradeSTP product , this will expand to other products. This is an excellent opportunity to be part of a team based out of Gurgaon and to work with colleagues across multiple regions globally. Responsibilities Solution Design Account-abilities Escalate to the business strategy team and/or product team if any product or service enhancements may be required. Create any required message transformation specifications (In or outbound messages) Participate in gathering product enhancements requests from both clients and professional Services. Partner with Customer Success/Relationship Management team to gather any new client requirements for additional services or enhancements to existing services. Work with teams from legacy MarkitSERV, DealHub and Traiana to agree most appropriate solution for new message flows What Were Looking For: Domain Knowledge High level understanding of Financial Markets workflows Experience working with external customers Come with a desire to collaborate Able to handle multiple workstreams simultaneously Be adaptable to different scenarios The desire to develop your knowledge, skills, and abilities Familiar with services provided by Osttra advantage Technical Skills Proficient in Microsoft Office / Google Docs / Excel & Visio + Google Docs Understanding of XSLT Understanding of XML Understanding of FIX protocol Experience with Jira Experience with a PSA system, such as Kimble or Monday.com The Location: Gurgaon, India About Company Statement: OSTTRA is a market leader inderivatives post-trade processing, bringing innovation, expertise, processes and networks together to solve the post-trade challenges of global financial markets. OSTTRA operates cross-asset post-trade processing networks,providinga proven suite of Credit Risk, Trade Workflow and Optimisation services.Together these solutions streamline post-trade workflows, enabling firms to connect to counterparties and utilities, manage credit risk, reduce operationalrisk andoptimiseprocessingtodrive post-trade efficiencies. OSTTRA was formed in 2021 through the combination of four businesses that have been at the heart of post trade evolution and innovation for the last 20+ yearsMarkitServ, Traiana, TriOptima and Reset. These businesses have an exemplary track record of developing and supporting critical market infrastructure and bring together an established community of market participants comprisingall trading relationships and paradigms, connectedusingpowerful integration and transformation capabilities. About OSTTRA Candidates should note that OSTTRAis an independentfirm, jointly owned by S&P Global and CME Group. As part of the joint venture, S&P Global providesrecruitmentservices to OSTTRA - however, successful candidates will be interviewed and directly employed by OSTTRA, joiningour global team of more than 1,200 posttrade experts. OSTTRA was formed in 2021 through the combination of four businesses that have been at the heart of post trade evolution and innovation for the last 20+ yearsMarkitServ, Traiana, TriOptima and Reset. OSTTRA is a joint venture, owned 50/50 by S&P Global and CME Group. With an outstanding track record of developing and supporting critical market infrastructure, our combined network connects thousands of market participants to streamline end to end workflows -from trade capture at the point of execution, through portfolio optimization, to clearing and settlement. Joining the OSTTRA team is a unique opportunity to help build a bold new business with an outstanding heritage in financial technology, playing a central role in supporting global financial markets.Learn more atwww.osttra.com. Whats In It For You Benefits: We take care of you, so you cantake care of business. We care about our people. Thats why we provide everything youand your careerneed to thrive at S&P Global. Health & WellnessHealth care coverage designed for the mind and body. Continuous LearningAccess a wealth of resources to grow your career and learn valuable new skills. Invest in Your FutureSecure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs. Family Friendly PerksIts not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families. Beyond the BasicsFrom retail discounts to referral incentive awardssmall perks can make a big difference. For more information on benefits by country visithttps://spgbenefits.com/benefit-summaries ----------------------------------------------------------- Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person. US Candidates Only The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf ----------------------------------------------------------- 20 - Professional (EEO-2 Job Categories-United States of America), BSMGMT203 - Entry Professional (EEO Job Group)

SUMMARY This is a remote position. About Us At Contour Education, we’re reshaping how students learn one small group at a time. Since 2020, we’ve helped over 6,000 students succeed through personalized small-group tutoring, backed by a global team of 320+ professionals. Our India team has been instrumental in delivering high-quality academic content and student support at scale. Now, we’re expanding our India operations and building new business functions that will fuel long-term growth. Recognized three years in a row by the Australian Financial Review as one of Australia’s Fastest Growing Startups, we’re scaling rapidly and hiring a passionate and driven Talent Acquisition Executive to help build the future of our India team. This is a rare opportunity to join at a foundational stage and play a pivotal role in shaping our talent strategy, attracting top-tier candidates, and partnering closely with our People & Culture team and hiring across global teams. Why Join Contour Hire, Build & Shape the Future At Contour, we don’t just fill roles we build high-performance teams that fuel long-term growth. As our Talent Acquisition Executive, you’ll be at the heart of that mission. This is your opportunity to go beyond recruitment: help shape our India operations by hiring exceptional talent, refining scalable hiring systems, and becoming a trusted partner to leadership. As our founding talent hire in India, you will: Own the Talent Funnel: Lead end-to-end hiring across roles in publishing, sales, content development owning everything from sourcing to onboarding. Build for Scale: Design and improve recruitment systems and processes that help us grow fast, but smart. Partner with Leaders: Work directly with department heads and founders to deeply understand hiring needs and deliver high-quality candidates, fast. Champion Candidate Experience: Ensure every candidate interaction reflects Contour’s culture fast-moving, thoughtful, and human. Grow with Us: Join at a pivotal early stage and unlock career growth as we scale globally. If you’re a proactive recruiter who loves building from scratch, thrives in fast-paced environments, and wants to shape the DNA of a growing global team Contour is the place for you. Role Overview Source, Hire & Build Talent Foundations As the Talent Acquisition Executive (India), you’ll play a foundational role in scaling Contour’s India team. This is more than a recruiter role it’s an opportunity to build the systems, pipelines, and relationships that power our growth. You’ll work hands-on across every stage of the hiring lifecycle, from sourcing exceptional talent to refining how we hire at scale. This is a high-impact, early-stage role reporting directly to senior leadership. You’ll be responsible for executing our hiring strategy, shaping the candidate experience, and helping to build a talent engine that scales with our business. Key Responsibilities Candidate Sourcing & Pipeline Building Source top talent through online platforms, job boards, employee referrals, and innovative outreach methods. Build and maintain a strong candidate pipeline across multiple functions and seniority levels. Screening & Evaluation Review resumes and applications to identify high-potential candidates. Conduct initial screenings and assess candidates against job-specific criteria and team fit. Interviewing & Candidate Communication Lead structured interviews and provide feedback to hiring managers. Write clear, timely, and professional emails to guide candidates through the hiring process and respond to queries. Job Description Management Review, update, and refine job descriptions and specifications to align with evolving hiring needs. Recruitment Metrics & Reporting Track key hiring metrics such as time-to-fill, pipeline conversion rates, and candidate quality. Use data insights to refine sourcing strategies and improve hiring efficiency. Process Management & Coordination Facilitate pre-employment processes including background checks and assessments. Coordinate closely with People & Culture and department leads to ensure smooth onboarding transitions. Continuous Learning & Industry Awareness Stay informed on hiring trends, market conditions, and recruitment best practices to keep Contour’s hiring competitive and effective. Requirements Must-Haves A Bachelor's degree in Business Administration (HR specialisation) or a related field. 1-2 years of experience in a talent acquisition or HR role. Strong written communication skills, with the ability to craft clear and concise emails and messages. Excellent English proficiency both verbal and written. Demonstrated proficiency with Google Workspace tools, including Gmail, Google Drive, Google Docs, and Google Sheets. Ability to manage multiple roles and deadlines with precision and professionalism. Nice - to - Haves Prior experience working in a startup, ed-tech, or technology-driven company. Familiarity with modern applicant tracking systems (ATS) and recruitment platforms. Interest in fast-paced, high-growth environments where hiring needs shift quickly. A proactive mindset with the ability to anticipate hiring challenges and solve them creatively. Benefits Work-From-Home Setup: Enjoy the freedom and convenience of working remotely from anywhere in India. Focused Work-week: Work 7 8 hours per day, 6 days a week (Sunday to Friday) with Saturdays off to recharge. High-Impact Role: Play a foundational role in shaping Contour’s India team and building the talent engine behind one of Australia’s fastest-growing startups. Career Growth & Learning: Work closely with senior leadership and gain exposure to cross-functional hiring strategies, recruitment metrics, and startup scaling best practices. Autonomy & Ownership: Own the entire recruitment lifecycle from sourcing to onboarding with the freedom to improve processes and suggest new tools. Global Team Collaboration: Be part of a diverse, high-performing team working across multiple countries and time zones. Compensation: Competitive monthly salary in the range of 4.5 to 5 LPA, based on experience. Ready to shape the future of Contour’s India team? Apply now to join one of Australia’s fastest-growing EdTech companies and play a key role in building the high-performing teams that drive our global success.

We are searching for an experienced, reliable, detail-oriented Executive Assistant to join our global tech team The Executive Assistant Business Partner 1 will support 3-4 Director level partners and be responsible for performing a wide-variety of administrative duties The ideal candidate is self-motivated, professional, and capable of managing their workload as well as their executives workload and prioritizing tasks in a fast-paced environment What you'll bring Minimum of 5+ years working at the Executive administrative level, effectively supporting multiple leaders at one time Advanced Outlook calendar management is critical Expert level knowledge of Windows desktop computer applications, Microsoft Office (Word, Excel, PowerPoint), Google Docs (Slides, Excel and Word), Box skills Strong organization, project management and problem-solving skills Possess strong interpersonal skills, as well as a strong customer service perspective (internal, as well as external), and can handle issues with respect, dignity, sensitivity, and urgency Friendly and professional demeanor, with a can do attitude Ability to act quickly from one task to another, seamlessly and professionally Proven time management skills with the ability to prioritize and handle multiple tasks and work in a fast paced environment with limited supervision Be highly proactive and take ownership to anticipate needs and adept at managing-up and downstream to ensure deliverables are met timely and accurately Excellent verbal and written communication skills including the ability to communicate with all levels of the organization Ability to identify business issues and coordinate an appropriate response with the key stakeholders Proven experience working in a fast-pace environment while providing superior service level How you will lead Manage complex and detailed calendars Travel coordination and arrangements Partner across organizational boundaries to deliver outcomes with other Executive Assistants and business partners Plan and support events for large meetings, off-sites and team motivation Ability to tame organized chaos while remaining calm and composed Possess a high degree of initiative to take independent action and be able to exercise proper judgment at all times Be trustworthy and able to exhibit a high degree of confidentiality and integrity

Product Engineer / Sr. Product Engineer - Mechanical (Engine calibration, Data Analysis and SCR, DOC, DPF skills) We are seeking two highly skilled Product Engineer / Sr. Product Engineers - Mechanical with 4 to 6 years of experience. These critical roles involve performing IC Engine calibration / Testing activities to meet specified performance and emission . Your primary responsibilities will include hands-on engine testing on test beds, data acquisition, and in-depth data analysis to optimize engine parameters. A strong performance background and expertise in ATS (Aftertreatment System) tuning are essential, with a particular focus on system-level understanding of SCR (Selective Catalytic Reduction), DOC (Diesel Oxidation Catalyst), and DPF (Diesel Particulate Filter) diagnostic work experience. You will be responsible for developing and implementing calibration strategies to achieve optimal fuel efficiency, power output, and emission compliance. This role requires a deep understanding of internal combustion engine operation, exhaust aftertreatment technologies, and diagnostic protocols. You will collaborate closely with design, development, and validation teams to troubleshoot engine and aftertreatment system issues, contributing to robust and compliant engine solutions.

Essential Functions ProcessingNON PO/PO Invoices Enter time-sensitive Utility invoices and research any past due amounts to ensure for current accounts Ensure SLA target are achieved Month-end responsibilities include ensuring that all invoices are processed by month-end Ability tocomprehendcomplex information quickly & respond with clear solutions Minimum 0-1 year of AP experience Primary Internal Interactions Excellent communication skills, both verbal and written Excellent working knowledge of MS Office - MS Excel, Word Doc, Outlook Demonstratesgood timemanagement and organizational skills Understands the need for confidentiality Ability to give attention to detail and accuracy

Responsibilities : - Industry and prospective customer research for generating new Leads.- Maintain lead data in Google Sheets and CRM and ensure they are updated.- Manage the Inside Sales Campaign process, including research, outreach (email and Linkedin), and follow-ups on positive responses.- Help with coordination, scheduling, and pre-call research for prospect calls.- Work with sales tools like Reply.io, Zoho, Crunchbase, etc., and email verification platforms that the organization follows as a part of the process.- Work on the creation of campaign messaging and suggest improvements when needed. - Assist the team in analyzing and exploring improvements to the sales process.- Ensure all active leads and opportunities details are present in the CRM and update them regularly.- Ensure relevant reports are generated on an ongoing basis and with high accuracy.- Knowledge of B2B markets in North America, Canada, Europe, and APAC.- Knowledge to use Linkedin sales navigator and Linkedin premium to find B2B contacts. Skills required - Inside Sales experience within a technology industry is required.- Strong business communication skills - verbal and written.- Someone who is not afraid of putting in the work to make a difference.- Should have knowledge of CRM and Sales & Marketing automation software.- Excellent knowledge of working MS Excel/Google Sheets and MS Word/Google Docs- Working collaboratively in a team environment and should work independently.- Developing and maintaining strong relationships.- Self-starter who is able to work in a highly demanding environment.- Ability to multitask on projects and commitments.- Must have a strong inner drive and self-discipline. This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Business Operations: - Implement efficient processes and standards for the business - Design and monitor metrics that align with overall strategy - Manage contracts and relations with customers and other stakeholders Growth & Business Development - Manage Digital Marketing - Keep the existing customers and community-engaged and retained through various incentives, promotions and offers - Co-ordinate with Schools, Colleges & Coaching Institutions. - Conduct online & offline demos - Conduct Exams - Be comfortable being thrown into largely ambiguous environments, love figuring things out and be energized by new challenges - Be curious, analytical and scientific - evaluate challenges through data. - Have a need for speed. - Have excellent communication and people management skills - Need to consistently generate a buy-in on your initiatives and ensure coordination across teams - Manage the telemarketing Team Qualifications & Must Have Skills: - Post Graduate - any stream- who are passionate to solve fundamental issues facing the education system. Technology background would be an added advantage- Friendly and has an ability to build trust quickly over the phone and through email;- Strong written and verbal communication skills;- Ability to learn quickly on the job and have a problem-solving approach;- Ability to organize and manage multiple tasks efficiently;- Strong work ethic and attention to detail.- good knowledge of MS Office; Excel, Google Doc / sheets etc- Experience in EdTech is preferred- Team Management- Digital Native with a keen interest in content trends & updated on new content formats- Thorough knowledge of emerging technologies across the digital space and passion to keep up with the latest trends in digital and performance marketing. Above all, the applicant should be passionate & should ideally share our vision for the organization.ApplySaveSaveProInsights

About The Role - Industry and prospective customer research for generating new Leads.- Maintain lead data in Google Sheets and CRM and ensure they are updated.- Manage the Inside Sales Campaign process, including research, outreach (email and Linkedin), and follow-ups on positive responses.- Help with coordination, scheduling, and pre-call research for prospect calls.- Work with sales tools like Reply.io, Zoho, Crunchbase, etc., and email verification platforms that the organization follows as a part of the process.- Work on the creation of campaign messaging and suggest improvements when needed. - Assist the team in analyzing and exploring improvements to the sales process.- Ensure all active leads and opportunities details are present in the CRM and update them regularly.- Ensure relevant reports are generated on an ongoing basis and with high accuracy.- Knowledge of B2B markets in North America, Canada, Europe, and APAC.- Knowledge to use Linkedin sales navigator and Linkedin premium to find B2B contacts. Skills required - Inside Sales experience within a technology industry is required.- Strong business communication skills - verbal and written.- Someone who is not afraid of putting in the work to make a difference.- Should have knowledge of CRM and Sales & Marketing automation software.- Excellent knowledge of working MS Excel / Google Sheets and MS Word / Google Docs- Working collaboratively in a team environment and should work independently.- Developing and maintaining strong relationships.- Self-starter who is able to work in a highly demanding environment.- Ability to multitask on projects and commitments.- Must have a strong inner drive and self-discipline. This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Hi all, We are hiring for the role ABAP Senior Developer Experience: 10 - 12 years Location: Bangalore Notice Period: Immediate - 15 days Skills: Mandatory Skills: ABAP, OO ABAP, odata Should be strong in OOPs, OO ABAP, O DATA Job Description: Technical ABAP (10+ years) Expertise in RICEFW objects (Reports, Interfaces, Conversion, Enhancements, Adobe/Smart Forms & Workflow). OOPS : Strong Expertise in OO ABAP and developing custom programs using OO design patterns. Enhancements : BADI, Customer Exits, User Exits, Enhancement Framework, etc. Interfaces : EDI-IDOC, ODATA, Webservices, BAPI/RFC. Forms - Smart Forms & Adobe Forms Data dictionary All data dictionary objects including TMG events. HANA ABAP – CDS Views, AMDP, RAP Framework. Able to write optimized and structured code and usage of New syntaxes. Strong debugging, performance Tuning, Provide RCA, working with SAP on incident management. Provide better technical solution designs, TDS preparation, AUT, Self/Peer review process. Should strictly adhering to Development Standards and Process. Work Base Location – Bangalore Work mode : Hybrid If you are interested drop your resume at mojesh.p@acesoftlabs.com Call: 9701971793

Location: Remote, India Function: HV Product Requisition ID: 1032791 Our Company We’re Hitachi Vantara, the data foundation trusted by the world’s innovators. Our resilient, high-performance data infrastructure means that customers – from banks to theme parks – can focus on achieving the incredible with data. If you’ve seen the Las Vegas Sphere, you’ve seen just one example of how we empower businesses to automate, optimize, innovate – and wow their customers. Right now, we’re laying the foundation for our next wave of growth. We’re looking for people who love being part of a diverse, global team – and who get excited about making a real-world impact with data. The team We’re looking for a highly motivated information developer to work with our management software team to create product documentation. The role Confer with subject matter experts including Software Developers, Product Managers/Owners, Support, and Sales to establish technical specifications and use cases to determine the subject matter to be developed for publication. Research, gather, and analyze data from multiple sources (subject matter experts, product managers/owners) to develop content. Develop information development and publishing strategies aligned with the department standards as well as meet project-specific requirements by consulting with the Technical Publications leadership team and the cross-functional product team. Develop world-class product information with simple and concise English by organizing ideas and translating complex technical terms into information any reader (both native and non-native English readers) can understand. Clarifying terminology and working with software developers to achieve consistency in the product and documentation. What you’ll bring BA/BS degree in English, Journalism, Computer Science, or other relevant fields. Technical writing certification is a plus. An organized self-starter with a strong bias for action and the ability to work with cross-functional teams with interpersonal communication skills, particularly where technical information must be conveyed clearly. Strong technical aptitude to learn products through hands-on experience. Must have excellent writing skills, 10+ years of experience in software documentation, online publishing, online help development, API documentation, installation and user guides, and release notes. Proven technical writing and editing skills. Superior command of the English language including rules and usage. Experience with API tools such as Swagger. Proficiency in DITA, XML, MS Visio, and Adobe Acrobat is a must. Proficiency in SDL Tridion Docs (formally SDL Content Architect) or another Component Content Management System (CCMS) and oXygen or equivalent is a must. A strong understanding of topic-based authoring and reusable information architecture is a must. Working Experience using GEN AI is must. Experience with agile software development processes and tools, such as JIRA and Confluence, is a must. Project team lead experience is a must. People management experience is a plus. About us We’re a global team of innovators. Together, we harness engineering excellence and passion for insight to co-create meaningful solutions to complex challenges. We turn organizations into data-driven leaders that can a make positive impact on their industries and society. If you believe that innovation can inspire the future, this is the place to fulfil your purpose and achieve your potential. #LI - SP7 Championing diversity, equity, and inclusion

About The Role : Job TitleSenior Engineer, AVP LocationPune, India Role Description The candidate in this role will architect, design, develop application code, implement technical solutions, and configure applications in different environments in response to business problems. To meet the requirements of the business, the candidate will actively participate in architecture design, application development lifecycle, investigate issues (bugs/performance), propose solutions, promote re-usability of existing components, and contribute to the creation of frameworks. The candidate will assist junior members of the team and guide them as applicable. Knowledge of Trade finance domain will be an advantage. What we'll offer you As part of our flexible scheme, here are just some of the benefits that youll enjoy Best in class leave policy Gender neutral parental leaves 100% reimbursement under childcare assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and education Employee Assistance Program for you and your family members Comprehensive Hospitalization Insurance for you and your dependents Accident and Term life Insurance Complementary Health screening for 35 yrs. and above Your key responsibilities Lead the migration of our current ML workflow to GCP using products including DocAI Support business and key stakeholders to make data-driven decisions Identify and drive potential AI/ML use cases to improve the efficiency of various Trade Finance products Mentor and support junior data scientists Your skills and experience Proficiency in common data science languages - Python preferred Experience in Google Doc AI, Gemini or other state-of-the-art LLMs is necessary Experience on developing an LLM-based application is preferred Professional experience on projects involving machine learning - preferably Natural Language Processing or Computer Vision Knowledge of common frameworks like numpy, sklearn, pandas, tensorflow Familiarity with agile software development practices Desire to learn and adapt to new technology Strong analytical skills, with a university degree in Computer Science, Data Science, Mathematics, Physics or similar How we'll support you Training and development to help you excel in your career Coaching and support from experts in your team A culture of continuous learning to aid progression A range of flexible benefits that you can tailor to suit your needs About us and our teams Please visit our company website for further information: https://www.db.com/company/company.htm We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively. Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group. We welcome applications from all people and promote a positive, fair and inclusive work environment.

Skill required: Trust & Safety - Workforce Management (WFM) Designation: Measurement & Report Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years Language - Ability: English - Proficient What would you do? The Real Time Analyst is responsible for managing and ensuring that the service level agreements for various programs are met.Enables a superior brand experience , accelerates responsible growth and creates a secure environment.The Workforce Management team focuses on maximizing performance levels and competency for an organization. This includes activities needed to maintain a productive workforce, such as field service management, human resource management, performance and training management, data collection, recruiting, budgeting, forecasting, scheduling, and analytics. This team owns the client relationship and partner on Capacity Planning/Schedule Adherence, help gather insights and provide feedback on the gaps/opportunities in performance capacity. The team helps identify, evaluate and drive continuous improvement in Service Delivery Performance. This team is also responsible for innovation in the workforce management space - providing insights to Accenture and Client leadership on improving efficiencies. They also ensure adherence to revenue and cost targets, own efficiency improvement goals. This team also partners wit regional leads and ensure we are compliant on all internal and client audits. What are we looking for? Demonstrate sound work ethic Must have advanced level Microsoft Excel/Word/Powerpoint and Google Sheet/Doc Experience with IEX, CMS, Avaya, Symposium, Blue Pumpkin or similar tool will be an added asset Ability to create reports in Excel/Sheet and forecast results Attention to detail and high level of accuracy Ability to multi-task, focus and complete reports for extended periods of time Previous call center experience required Adaptable and flexible Ability to perform under pressure Written and verbal communication Strong analytical skills Ability to meet deadlines Ability to take initiative Flexible team player with a positive attitude Must have good time management with the ability to work with minimal supervision and under tight timelines Capable of managing multiple, simultaneous projects Must be friendly and professional with a positive attitude Organized with the ability to quickly and effectively adapt to change Excellent attendance record Able to communicate professionally - oral and written Problem solving skills Roles and Responsibilities: Manage the call volume, daily attendance and program break schedules Assist with creation of metrics and targets for services Work closely with the operations team to analyze and help improve their delivery processes Generate ideas for process and service improvement planning Produce daily, biweekly and monthly internal reports Use trends and reports to forecast requirements Assist with projects and other duties as requested or assigned In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts 100% Work from Office Should be flexible for rotational shift to cover 24 hrs window Qualifications Any Graduation

Job Title SAP QM Solution Architect Responsibilities Lead the engagement efforts at different stages from Problem definition to diagnosis to solution design, development & deployment, contribute to unit level & Organizational initiatives. Design, Build & Optimize End to End SAP Quality Management Processes for customers enterprise. Engagement Life cycle Management Client Opportunity Identification and Proposal Development Client Relationship Management Talent Management Marketing and branding using Thought Leadership Deal Influencing, Negotiation and Closure IP Creation and Management Knowledge Management Technical and Professional Requirements: 15+ years of experience in SAP transformation, development, and AMS projects with at least 3 End-to-End implementation projects Business Process Knowledge of topics viz. Quality Planning, Quality inspection, Quality Control, Quality certificates, Quality Notifications, Stability Studies, Batch Management etc. Experience of integrating SAP QM with External system 3PLs like MES, Trackwise, LIMS, Labware, Lab Vantage etc., and with other SAP modules, GXP and SOX requirements Experience as Solution Architect in the multiple programs of global scale Experience in Business Blue Printing, Design, Prototyping, Functional Analysis, Configuration, Gap Analysis, Conversion, Migration, Testing, Training, Cutover, Go-Live and Post Go-live Support activities, driving Business process workshops and Fit/GAP analysis Deep Knowledge and expertise in Quality Management BPML Good experience in Data migration process and ETL Tools Preferred Skills: Technology->SAP Functional->SAP QM Additional Responsibilities: SAP QM (Quality Management) with Pharma & Process Industry experience. The candidate is expected to be a senior Functional Architect for SAP Programs and will anchor the engagement effort for assignments, all the way from business process consulting and problem definition to solution design, development, and deployment for S/4HANA Quality Management. You will lead business transformation programs helping clients mitigate Digitization related challenges. You will be pivotal to problem definition and discovery of the overall solution and guide teams on project processes, deliverables. You will have the opportunity to shape value-adding consulting solutions that enable our clients to meet the changing needs of the global landscape. Domain experience in Quality Management with S/4HANA certification (preferred). Experience in Deal Pricing & Transformation Deal Estimations, Ability to work with different tools like, Solman, Doc Nav, Sharepoint, Mercury QC etc. Sufficient ABAP, Fiori, Technical know-how to co-ordinate better with technical teams. Should have experience of Change Management, Task Planning, Project Reporting, Resource Management, Process Improvement, Supervising. Educational Requirements Master of Business Administration,Bachelor of Engineering,Bachelor Of Technology Service Line Enterprise Package Application Services * Location of posting is subject to business requirements

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. Inviting applications for the role of Associate/Sr. Associate – Voice Support Leading US FinTech In this role, The Disputes Support Analyst will be responsible for providing a world-class experience for our members, while handling their inbound phone call inquiries about the disputed transaction(s). They would be responsible for initiating a new dispute by efficiently capturing all relevant information from the Member accurately, as per US regulatory & compliance requirements. Successful candidates should possess experience in servicing US based customers, preferably in Banking, crypto Financial Crime and/or FinTech Domains. They should have proven ability of having demonstrated key skills including logical thinking, problem solving, transaction analyses and customer spending patterns/behavior. Responsibilities Servicing inbound phone enquiries from Members requesting service & support with, but not limited, to: • Domain Experience: BFSI • Channel Experience: Voice (International Voice Process) • Work Experience: Relevant experience in International Voice process • Communication & Comprehension Competencies: Excellent • Typing Speed: >25 WPM • Shift: Rotational shifts • Attitude: Customer and Solution Centric, patient & empathetic, eye for detail • Tool/Application Experience: Reasonable understanding of working with Google Sheet and Google Doc and/or Microsoft Excel and Microsoft Word • Change Management: Flexible and adaptable to the evolving needs of a high-growth and fast paced organization environment. Use available information and tools to validate identity of the caller to safeguard Member information. Initiate effective and timely written communication with Members. Accurately and efficiently capture customer interactions, notes and all relevant information to the case using web-based applications and submit dispute claims forms for investigation within prescribed regulatory and compliance timelines. Use internal and third-party web tools to execute dispute claim investigations in accordance with Federal Regulations E and Z, NACHA Operating Rules, and other applicable regulations. Effectively guide Members to navigate online tools and applications to enable uploading of documents. Adhere to all policies and procedures while showcasing Member centric servicing ethos. Ensure high quality service delivery in a 24/7 environment. Take allotted training and execute on action plans discussed during coaching sessions. Continuously focus and drive improvements according to behavioral and SMART action plans from TLs and OMs Seek steady improvement according to the QA guidelines. Qualifications we seek in you! Minimum Qualifications Graduate/Bachelor’s Degree preferred Comfortable working in a 24/7 work Environment with Rotational shifts. Relevant experience in performing Dispute Intake or similar banking/Fintech process in the ACH, debit and/or credit card industry Strong communication both written and verbal English skills and an ability to compose a grammatically correct, concise and accurate written/verbal responses. Preferred Qualifications/ Skills • Excellent customer service skills and ability to assist in customer inquiries independently. • Strong interpersonal skills, with the ability to communicate complex transactional issues correctly and clearly to both internal and external customers. • Self-disciplined, diligent, proactive and detail oriented • Ability to effectively manage time, and individually prioritize multiple tasks of competing priority. • Ability to maintain high levels of confidentiality and data security standards. • Understanding of MS Office applications like Excel, Word, PowerPoint, Outlook, etc. • Keen attention to detail, customer profiling and pattern identification • Basic knowledge of Banking Industry & Regulatory Environment with in depth knowledge of Regulations E, Z, CFPB, FACTA and FCRA Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Get to know us at www.genpact.com and on X, Facebook, LinkedIn, and YouTube. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

JD Business Development Associate About LCX: LCX com is a secure and compliant platform for buying, selling, transferring, and storing digital currency The LCX Exchange is a regulated trading venue offering a range of digital currencies In 2020 LCX has gained regulatory approval of 8 blockchain-related registrations by the Financial Market Authority LCX was founded in 2018 with headquarters in Vaduz (Liechtenstein) and branches in Crypto-Valley Zug (Switzerland) and New Delhi (India) About the Role: We are looking for a Business Development Associate We have an exciting roadmap of new products that will be coming to market over the next 12 months and need someone passionate about Cryptocurrencies and Blockchain to champion them to the broader ecosystem You must be comfortable prioritizing and qualifying opportunities and then driving them from origination all the way through to completion Most importantly, we need an individual who is passionate about cryptocurrencies with a focused and up-to-date knowledge of whats happening in the ecosystem Responsibilities: Token Listings: Evaluating, negotiating, and closing new listings of cryptocurrencies, coins, and tokens at LCX Exchange Partnerships: Identifying, negotiating, and closing new partnerships with other blockchain projects and crypto-companies Manage all the inbound partnership requests and execute partnerships Present and Showcase: Individually do video calls present LCXs ecosystem and develop action points for collaboration Pitch and run demonstrations of LCX's latest products to new as well as existing partners Growth: Contribute actively to shaping and prioritizing our BD strategy as we scale Leverage LCXs existing strategic partners, clients, and investors to help discover new opportunities Requirements: 1-3 years or more of experience in a full-time work environment, either in an office or remotely Experience with using Telegram Messenger, Slack, and Google Docs ?? Strong knowledge of Cryptocurrency exchanges, and inbound BD pipeline management Strong knowledge about different blockchain technologies and projects in the market ?? Experience creating and pitching presentations Best Business English speaking and writing skills The hunger to always be driving deals to completion An existing network within the crypto Benefits: Benefits: Building the future Cryptocurrencies lay the foundation of the internet of value, the next major wave in application technology, and personal finance Collaborative and feedback-driven culture Opportunity to grow Location: Gurgaon, India

Mandatory requirement - You should be available to work full-time at our centre for a minimum of 1 year. Please do not apply if you are not available to work offline or if you are not available to work for 1 full year. Our primary approach is to offer safe and structured activities in age-appropriate environments where children are encouraged to learn, play, explore and discover. We are looking for a passionate Studio Manager / Community Manager who can help us build a strong community of budding artists. Roles responsibilities Manage enquiries at the studio, attract new customers and convert the same. Revenue generation through reaching out to interested leads, following up and enrolling the students. Manage all the administration-related activities of the Art School. Overall management of the Center including day to day activities. Manage complete administration - book of accounts, invoicing, stock and inventory along with managing finance training for the staff. Manage and convert walk-in, phone calls, online lead enquiries at the Art School Manage all whatsapp and call queries of existing customers/students. Manage communication and interaction with parents to address the child/students progress or address any other queries/grievances, responsible for end to end interaction with parents/customers for new admissions. Managing housekeeping staff, upkeep of the physical school Periodic updates to customers, parents, students about the classes, course materials, etc. Update google listing, instagram, managing bookings on Bookmyshow, zomato our own website. Managing vendors for the school. Required Experience, Skills and Qualifications You should be available to work full-time at our centre for a minimum of 1 year. Preferred to be a graduate - Any background Excellent communication skills Must be good at maintaining rapport and interpersonal skills Hands-on experience with Microsoft excel/word/Google sheet/Google docs Prior experience in a PreSchool or a studio or a retail outlet or any school is a plus Must have a smartphone Benefits Working hours - Tuesday to Sunday 11 am to 7 pm. Monday is a holiday. Women driven organization Incentives to match the potential Be a part of an inspiring team that has grown even during Covid-19

Mandatory requirement - You should be available to work full-time at our centre for a minimum of 1 year. Please do not apply if you are not available to work offline or if you are not available to work for 1 full year. Our primary approach is to offer safe and structured activities in age-appropriate environments where children are encouraged to learn, play, explore and discover. Our aim is to help each child realize his or her hidden potential that appears enveloped even after attending school. We are looking for a passionate Centre Coordinator who can help us build a strong community of budding artists. Roles responsibilities Manage all the administration-related activities of the Art School. Overall management of the Center including day to day activities. Manage complete administration - book of accounts, invoicing, stock and inventory along with managing finance training for the staff. Manage all whatsapp and call queries of existing customers/students. Manage communication and interaction with parents to address the child/students progress or address any other queries/grievances, responsible for end to end interaction with parents for new admissions. Managing housekeeping staff, upkeep of the physical school Manage and convert walk-in enquiries at the Art School Periodic updates to customers, parents, students about the classes, course materials, etc. Planning executing local marketing activities Managing vendors for the school. Required Experience, Skills and Qualifications You should be available to work full-time at our centre for a minimum of 1 year. Preferred to be a graduate - Any background Excellent communication skills Must be good at maintaining rapport and interpersonal skills Hands-on experience with Microsoft excel/word/Google sheet/Google docs Prior experience in a PreSchool or any school is a plus Must have a smartphone Benefits Working hours - Monday to Saturday 11 am to 7 pm. Alternate Sunday will be working. Alternate Sundays are working. Monday will be the compensatory off if they work on a Sunday. Women driven organization Incentives to match the potential Be a part of an inspiring team that has grown even during Covid-19

Skill required: Next Generation Customer Operations - Service Desk Non-Voice Support Designation: Business Advisory New Associate Qualifications: Any Graduation Years of Experience: 0 to 1 years What would you do? Experience with different channels of support, including voice, email and messaging (at least 1 year of experience in one of the above) ? Strong interpersonal, analytical, and communication skills; must be fluent in the English language (strong oral and written English language skills) ? Experience working with Google Sheet and Google Doc and/or Microsoft Excel and Microsoft Word ? Flexible and adaptable to the evolving needs of a high-growth and fast paced organization environment ? Detail-oriented with strong customer focusa transformation from a necessary function for resolving customer problems into a value- generating service that is a strategic differentiator in the market.This role is aligned to our Service Desk Non-Voice Support team which is responsible for recording, diagnosing, troubleshooting, resolving, or assigning incidents and service requests based on a defined scope of support. The team manages unplanned interruptions to restore normal service operations as quickly as possible for non-voice interactions like email, web, and chat. What are we looking for? Any Graduate degree (BA, B.Com, B.Sc, etc) ? Experience working in a FinTech/Crypto environment/company ? Strong problem-solving and decision-making abilities ? Ability to multitask, prioritize, and manage time effectively ? Familiarity with customer relationship management (CRM) systems and practices ? Interest in the crypto economy Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your primary interaction is within your own team and your direct supervisor In this role you will be given detailed instructions on all tasks The decisions that you make impact your own work and are closely supervised You will be an individual contributor as a part of a team with a predetermined, narrow scope of work Please note that this role may require you to work in rotational shifts Qualifications Any Graduation

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. Inviting applications for the role of Associate/Sr. Associate – Voice Support Leading US FinTech In this role, The Disputes Support Analyst will be responsible for providing a world-class experience for our members, while handling their inbound phone call inquiries about the disputed transaction(s). They would be responsible for initiating a new dispute by efficiently capturing all relevant information from the Member accurately, as per US regulatory & compliance requirements. Successful candidates should possess experience in servicing US based customers, preferably in Banking, crypto Financial Crime and/or FinTech Domains. They should have proven ability of having demonstrated key skills including logical thinking, problem solving, transaction analyses and customer spending patterns/behavior. Responsibilities Servicing inbound phone enquiries from Members requesting service & support with, but not limited, to: • Domain Experience: BFSI • Channel Experience: Voice (International Voice Process) • Work Experience: Relevant experience in International Voice process • Communication & Comprehension Competencies: Excellent • Typing Speed: >25 WPM • Shift: Rotational shifts • Attitude: Customer and Solution Centric, patient & empathetic, eye for detail • Tool/Application Experience: Reasonable understanding of working with Google Sheet and Google Doc and/or Microsoft Excel and Microsoft Word • Change Management: Flexible and adaptable to the evolving needs of a high-growth and fast paced organization environment. Use available information and tools to validate identity of the caller to safeguard Member information. Initiate effective and timely written communication with Members. Accurately and efficiently capture customer interactions, notes and all relevant information to the case using web-based applications and submit dispute claims forms for investigation within prescribed regulatory and compliance timelines. Use internal and third-party web tools to execute dispute claim investigations in accordance with Federal Regulations E and Z, NACHA Operating Rules, and other applicable regulations. Effectively guide Members to navigate online tools and applications to enable uploading of documents. Adhere to all policies and procedures while showcasing Member centric servicing ethos. Ensure high quality service delivery in a 24/7 environment. Take allotted training and execute on action plans discussed during coaching sessions. Continuously focus and drive improvements according to behavioral and SMART action plans from TLs and OMs Seek steady improvement according to the QA guidelines. Qualifications we seek in you! Minimum Qualifications Graduate/Bachelor’s Degree preferred Comfortable working in a 24/7 work Environment with Rotational shifts. Relevant experience in performing Dispute Intake or similar banking/Fintech process in the ACH, debit and/or credit card industry Strong communication both written and verbal English skills and an ability to compose a grammatically correct, concise and accurate written/verbal responses. Preferred Qualifications/ Skills • Excellent customer service skills and ability to assist in customer inquiries independently. • Strong interpersonal skills, with the ability to communicate complex transactional issues correctly and clearly to both internal and external customers. • Self-disciplined, diligent, proactive and detail oriented • Ability to effectively manage time, and individually prioritize multiple tasks of competing priority. • Ability to maintain high levels of confidentiality and data security standards. • Understanding of MS Office applications like Excel, Word, PowerPoint, Outlook, etc. • Keen attention to detail, customer profiling and pattern identification • Basic knowledge of Banking Industry & Regulatory Environment with in depth knowledge of Regulations E, Z, CFPB, FACTA and FCRA Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Get to know us at www.genpact.com and on X, Facebook, LinkedIn, and YouTube. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. Inviting applications for the role of Chat Support - Gurgaon In this role, The Disputes Support Analyst will be responsible for providing a world-class experience for our members, while handling their inbound phone call inquiries about the disputed transaction(s). They would be responsible for initiating a new dispute by efficiently capturing all relevant information from the Member accurately, as per US regulatory & compliance requirements. Successful candidates should possess experience in servicing US based customers, preferably in Banking, cyrpto Financial Crime and/or FinTech Domains. They should have proven ability of having demonstrated key skills including logical thinking, problem solving, transaction analyses and customer spending patterns/behavior. Responsibilities: Servicing inbound phone enquiries from Members requesting service & support with, but not limited, to: Tool/Application Experience: Reasonable understanding of working with Google Sheet and Google Doc and/or Microsoft Excel and Microsoft Word Change Management: Flexible and adaptable to the evolving needs of a high-growth and fast paced organization environment. Use available information and tools to validate identity of the caller to safeguard Member information. Initiate effective and timely written communication with customer. Accurately and efficiently capture customer interactions, notes and all relevant information to the case using web-based applications and submit dispute claims forms for investigation within prescribed regulatory and compliance timelines. Adhere to all policies and procedures while showcasing customer centric servicing ethos. Take allotted training and execute on action plans discussed during coaching sessions. Continuously focus and drive improvements according to behavioral and SMART action plans from TLs and OMs Seek steady improvement according to the QA guidelines. Qualifications we seek in you! Minimum Qualifications Graduate/Bachelors Degree preferred. Fresher are eligible. Comfortable working in a 24x7 work environment with rotational shifts. Experience working in a FinTech/Crypto environment/company Strong problem-solving and decision-making abilities Ability to multitask, prioritize, and manage time effectively Familiarity with customer relationship management (CRM) systems and practices Strong communication both written and verbal English skills and an ability to compose a grammatically correct, concise and accurate written/verbal responses. Preferred Qualifications/ Skills Excellent customer service skills and ability to assist in customer inquiries independently. Strong interpersonal skills, with the ability to communicate complex transactional issues correctly and clearly to both internal and external customers. Self-disciplined, diligent, proactive and detail oriented Ability to effectively manage time, and individually prioritize multiple tasks of competing priority. Ability to maintain high levels of confidentiality and data security standards. Keen attention to detail, customer profiling and pattern identification Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at www.genpact.com and on X, Facebook, LinkedIn, and YouTube. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

Skill required: Trust & Safety - Workforce Management (WFM) Designation: Measurement & Report Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years Language - Ability: English - Proficient What would you do? The Real Time Analyst is responsible for managing and ensuring that the service level agreements for various programs are met.Enables a superior brand experience , accelerates responsible growth and creates a secure environment.The Workforce Management team focuses on maximizing performance levels and competency for an organization. This includes activities needed to maintain a productive workforce, such as field service management, human resource management, performance and training management, data collection, recruiting, budgeting, forecasting, scheduling, and analytics. This team owns the client relationship and partner on Capacity Planning/Schedule Adherence, help gather insights and provide feedback on the gaps/opportunities in performance capacity. The team helps identify, evaluate and drive continuous improvement in Service Delivery Performance. This team is also responsible for innovation in the workforce management space - providing insights to Accenture and Client leadership on improving efficiencies. They also ensure adherence to revenue and cost targets, own efficiency improvement goals. This team also partners wit regional leads and ensure we are compliant on all internal and client audits. What are we looking for? Demonstrate sound work ethic Must have advanced level Microsoft Excel/Word/Powerpoint and Google Sheet/Doc Experience with IEX, CMS, Avaya, Symposium, Blue Pumpkin or similar tool will be an added asset Ability to create reports in Excel/Sheet and forecast results Attention to detail and high level of accuracy Ability to multi-task, focus and complete reports for extended periods of time Previous call center experience required Adaptable and flexible Ability to perform under pressure Written and verbal communication Strong analytical skills Ability to meet deadlines Ability to take initiative Flexible team player with a positive attitude Must have good time management with the ability to work with minimal supervision and under tight timelines Capable of managing multiple, simultaneous projects Must be friendly and professional with a positive attitude Organized with the ability to quickly and effectively adapt to change Excellent attendance record Able to communicate professionally - oral and written Problem solving skills Roles and Responsibilities: Manage the call volume, daily attendance and program break schedules Assist with creation of metrics and targets for services Work closely with the operations team to analyze and help improve their delivery processes Generate ideas for process and service improvement planning Produce daily, biweekly and monthly internal reports Use trends and reports to forecast requirements Assist with projects and other duties as requested or assigned In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts 100% Work from Office Should be flexible for rotational shift to cover 24 hrs window Qualifications Any Graduation

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. Inviting applications for the role of Associate/Sr. Associate – Voice/Chat Support Leading US FinTech In this role, The Disputes Support Analyst will be responsible for providing a world-class experience for our members, while handling their inbound phone call inquiries about the disputed transaction(s). They would be responsible for initiating a new dispute by efficiently capturing all relevant information from the Member accurately, as per US regulatory & compliance requirements. Successful candidates should possess experience in servicing US based customers, preferably in Banking, crypto Financial Crime and/or FinTech Domains. They should have proven ability of having demonstrated key skills including logical thinking, problem solving, transaction analyses and customer spending patterns/behavior. Responsibilities Servicing inbound phone enquiries from Members requesting service & support with, but not limited, to: • Domain Experience: BFSI • Channel Experience: Voice (International Voice Process) • Work Experience: Relevant experience in International Voice process • Communication & Comprehension Competencies: Versant Level 5 (58+) - during times of rapid hiring requirements, scores of 55-57 will be considered. • Typing Speed: >25 WPM • Shift: Rotational shifts • Attitude: Customer and Solution Centric, patient & empathetic, eye for detail • Tool/Application Experience: Reasonable understanding of working with Google Sheet and Google Doc and/or Microsoft Excel and Microsoft Word • Change Management: Flexible and adaptable to the evolving needs of a high-growth and fast paced organization environment. Use available information and tools to validate identity of the caller to safeguard Member information. Initiate effective and timely written communication with Members. Accurately and efficiently capture customer interactions, notes and all relevant information to the case using web-based applications and submit dispute claims forms for investigation within prescribed regulatory and compliance timelines. Use internal and third-party web tools to execute dispute claim investigations in accordance with Federal Regulations E and Z, NACHA Operating Rules, and other applicable regulations. Effectively guide Members to navigate online tools and applications to enable uploading of documents. Adhere to all policies and procedures while showcasing Member centric servicing ethos. Ensure high quality service delivery in a 24/7 environment. Take allotted training and execute on action plans discussed during coaching sessions. Continuously focus and drive improvements according to behavioral and SMART action plans from TLs and OMs Seek steady improvement according to the QA guidelines. Qualifications we seek in you! Minimum Qualifications Graduate/Bachelor’s Degree preferred Comfortable working in a 24/7 work Environment with Rotational shifts. Relevant experience in performing Dispute Intake or similar banking/Fintech process in the ACH, debit and/or credit card industry Strong communication both written and verbal English skills and an ability to compose a grammatically correct, concise and accurate written/verbal responses. Preferred Qualifications/ Skills • Excellent customer service skills and ability to assist in customer inquiries independently. • Strong interpersonal skills, with the ability to communicate complex transactional issues correctly and clearly to both internal and external customers. • Self-disciplined, diligent, proactive and detail oriented • Ability to effectively manage time, and individually prioritize multiple tasks of competing priority. • Ability to maintain high levels of confidentiality and data security standards. • Understanding of MS Office applications like Excel, Word, PowerPoint, Outlook, etc. • Keen attention to detail, customer profiling and pattern identification • Basic knowledge of Banking Industry & Regulatory Environment with in depth knowledge of Regulations E, Z, CFPB, FACTA and FCRA Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Get to know us at www.genpact.com and on X, Facebook, LinkedIn, and YouTube. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.