77 Dns Server Jobs - Page 4

Job Description of Service Desk Analyst Role: TECHNICAL SUPPORT ASSOCIATE Accountability Ability to work in 24*7 environment, this is a must First Point of Contact for users to report Technical issues Record all interactions through call, email or chat in the Ticketing System. Resolve issues under support boundaries and route issues beyond scope to the respective Support Groups. First Line Troubleshooting to be done completely using the available resources and documented before assigning/routing the tickets to the L2 Groups. Ensure reported issues are responded and addressed as per the defined SLA timelines To work towards effective and timely resolution of issues. Document the Learnings and contribute Knowledge Articles Timely Communication of Priority Issues to the respective stakeholders and coordinate until resolution. Document detailed and accurate notes, record them on ITSM tool Technical Skill set Voice Call Handling: excellent knowledge of handing voice calls and multitasking. Email Communication: professional email writing skills. Chat Communication: professional chat writing skills and multitasking. Infrastructure Monitoring: Good understanding of Infrastructure components and respective alerts. Exchange: Knowledge on functioning and configuration of Microsoft Exchange client. AD: Knowledge on - Active directory, Proxy, DNS, Group Policy. Network: Knowledge on LAN setup, basic routing and switching, passive networking. Desktop Security: Knowledge on Antivirus deployment and update, patch management, monitoring and reporting. Desktop, Laptop, Handheld devices: Knowledge on build management, OS deployment, common application installation and troubleshooting, Hardware knowledge. Troubleshooting: Remote troubleshooting experience : Desktop, Laptops, Notebook, iPhone, Network printers, etc Printers: Hands on experience on managing printers (Local & Network printers) - Lex Tools: Hand on experience on ITSM tools like HPSM, BMC Remedy, Service Now, CA Service Desk, Monitoring Tools. ITIL: Knowledge of ITIL processes and procedures. A+: knowledge of A+ processes and procedures. KM: Knowledge management understanding, review & create new knowledge articles. MS Office: Good / excellent knowledge for support of MS Office and standard software Job Description of Service Desk Analyst Windows & Smartphones: Windows operating system knowledge (e.g. Windows 7, 8.1, 10), Windows smartphone and telecommunication knowledge. COTS (standard SW, standard HW) O365: Understanding of Microsoft Office (e.g. Office 365) Key Performance Indicators (KPIs): Ensure all the User contacts are responded within the defined Turn Around Time All the L1 Incidents are resolved as per the defined Resolutions Timelines Follow-up on individual ticket stacks to ensure that tickets are addressed on a timely basis and ageing is kept at minimum. Ensure Quality Ticket Coding and Classification for all tickets being logged and processed. Taking ownership of calls/emails logged by his/her colleagues in his/her absence. Mentoring and providing floor support to the newly joined associates. Should be proactive in assisting the colleagues, during High Volume Time. Competencies: High Level of Communication Skills and ability to comfortably handle International Customers. Experience in Service Desk/Technical Support and in a Call Taking Role and competent to engage in first line interactions with end users. Flexibility to work in a 24*7 environment is mandatory Knowledge about Incident and Service desk management. Understanding of ITIL concepts Documentation Skills to contribute for Knowledge Articles and Knowledge Sharing Ability to initiate and manage Bridge Calls and coordinate in resolving P1/P2 issues. Qualification: High school, Graduate, Diploma, IT education or comparable IT professional experience Fresher (U1) Experience in years (U1) 1 to 2 years Relevant Experience (U2) 2+years Interested candidates please share your Resumes to careers@glympsehr.com Contact Manya @6364808230 / 9606523804 / 6364803282 / 6364863742

Key Responsibilities 1) Server Administration and Management Install, configure, and maintain Linux & Windows server systems. Develop and manage cron jobs, file system quotas, and permissions. Execute patching, hardening, and access control as per security protocols. Configure Active Directory, Group Policy, DHCP/DNS, and print/file services. 2) Backup, Recovery & Disaster Planning Perform system backups (Linux + Windows) and test recovery procedures. Ensure the integrity of MSSQL and MySQL backups and restore processes. 3) Server & Application Software Configuration Install, configure, and update server and application software. Manage hosting-related dependencies (Apache, Nginx, IIS, LAMP/LEMP stacks). Install, configure, and maintain WHM, cPanel, and Plesk webhosting panels. 4) Database Administration Administer and monitor MySQL and MSSQL databases. Handle performance tuning, access permissions, and schema backups. 5) User Account & Identity Management Create and maintain user accounts, groups, roles across OS and DB layers. Ensure proper deprovisioning and access audits. 6) Virtualization & Cloud Infrastructure Deploy and manage virtualization environments: Hyper-V, VMware, KVM. Support and maintain cloudhosted VMs or onprem hypervisors. Understand cloud platforms (AWS, Azure, GCP) and costeffective resource usage. 7) Ticket Ownership & SLA Compliance Own both regular and escalated lowtomedium complexity incidents. Update and resolve tickets according to SLA timelines. 8) Infrastructure Monitoring & Troubleshooting Continuously monitor servers, logs, metrics; proactively recognize failures. Resolve system alerts and collaborate with teams for escalated issues. 9) Security & Compliance Implement system security controls (firewalls, user rights, patching). Monitor intrusion detection logs and system vulnerabilities. 10) Teamwork & Knowledge Sharing Work collaboratively within the IT/SRE/support teams. Document SOPs, incident postmortems, and system configurations. Required Candidate Profile Solid working knowledge of Linux & Windows server environments (e.g., RHEL, CentOS, Ubuntu, AD, Hyper-V). Database management skills with MySQL and MSSQL. Strong troubleshooting skills for low to mediumcomplexity ticket resolution. Familiarity with webhosting environments and control panels preferred. Ability to multitask and work effectively under pressure. Excellent verbal and written communication and interpersonal skills. Demonstrated ownership, followup, and strong timemanagement abilities. Comfortable working independently and in a team. Certifications like RHCSA, Microsoft Azure Administrator, AWS Certified SysOps are a plus.Role & responsibilities Candidate should be ready to work at Jaipur location.