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1.0 - 2.0 years
4 - 6 Lacs
Bengaluru
Work from Office
Job Overview: We are seeking a skilled and experienced System Administrator to manage and maintain our Windows Server and Windows / Linux client systems. The ideal candidate will ensure the stability, integrity, Security and efficient operation of the organization's IT infrastructure, with a focus on both server and desktop environments. This role involves day-to-day management of servers, workstations, network systems, and other critical IT services to meet business needs and security requirements. Key Responsibilities: Server Administration : Install, configure, and maintain Windows Server systems. Manage and configure Active Directory (AD), users, groups, and organizational units (OUs). Set up and maintain Group Policy Objects (GPOs) and Group Policy Management . Administer DHCP , DNS , and File & Print Services . Oversee Backup and Disaster Recovery procedures, ensuring systems are regularly backed up and disaster recovery plans are in place and tested. Monitor server health and performance, responding to alerts and taking appropriate corrective actions. Manage and support Virtualization using Hyper-V . Client Systems Management : Install, configure, and manage Windows / Linux operating systems on client workstations. Support end-user computing environments, including remote work configurations (VPN, RDP). Perform troubleshooting for hardware, software, and network issues related to client systems. Ensure the deployment and configuration of software, updates, and patches across all client systems. Administer Windows Update and ensure that security patches are applied across client systems. Network Administration : Configure, maintain, and troubleshoot network infrastructure (including routers, switches, and firewalls). Manage user network access, permissions, and VPN configurations. Support network file sharing, including SMB and NFS protocols. Security and Compliance : Implement and maintain security protocols for both servers and workstations. Administer BitLocker encryption on client devices and servers. Monitor security policies, conduct regular audits, and assist in vulnerability management. Manage Windows Defender or other endpoint protection software across the organization. Ensure compliance with company security policies and industry standards (GDPR, HIPAA, etc.). Automation and Scripting : Utilize PowerShell and other scripting languages to automate repetitive administrative tasks (user provisioning, system health checks, etc.). Develop and maintain scripts for server and workstation management. Documentation and Reporting : Create and maintain technical documentation for system configurations, network topologies, and procedures. Provide regular reports on system health, performance, backups, and security status. Document incidents, troubleshooting steps, and resolutions to ensure knowledge sharing. User Support : Provide support for end-user issues related to server or client systems. Assist users with login issues, software installation, and network connectivity problems. Train and assist users with best practices related to system security and troubleshooting. Skills & Qualifications: Required : Proven experience as a System Administrator, IT Administrator, or similar role. Hands-on experience with Windows Server 2019/2021 (installation, configuration, management, troubleshooting). Strong understanding of Active Directory , DNS , DHCP , and Group Policy . Experience with Windows 10/11 client management and troubleshooting. Proficiency in PowerShell scripting for automation. Experience with Hyper-V virtualization and management. Strong understanding of networking protocols (TCP/IP, DHCP, DNS, VPN). Familiarity with Windows Update Services (WSUS) and System Center Configuration Manager (SCCM) . Experience with backup solutions and disaster recovery planning. Knowledge of security practices such as BitLocker , Windows Defender , and patch management. Solid problem-solving and troubleshooting skills. Strong communication skills and ability to work effectively with end-users and IT teams. Nice to Have : Certifications such as Microsoft Certified: Windows Server Fundamentals . Familiarity with cloud platforms like Azure or AWS . Experience with PowerShell . Experience with server monitoring tools. Education & Experience: Bachelors degree in Computer Science, Electronics and Communication, Information Technology, Instrumentation, MCA or a related field (or equivalent experience). 1 year of professional experience in Windows Server administration and management. Benefits: Competitive salary and comprehensive benefits package. Opportunities for career advancement and skill development. Collaborative and inclusive team environment. PF, Health insurance and other applicable benefits.
Posted 1 week ago
3.0 - 5.0 years
7 - 8 Lacs
Navi Mumbai
Work from Office
Openings for System Admin Location : Ghanoli Qualification : Graduate Experience : Min 3+ years Installation & troubleshooting of Server. Should know installation of Windows Server operating system. Basic knowledge of Cloud Computing. Server admin and Office 365 Troubleshooting of Windows Server OS. Experience with SAN Storage. Experience with Active Directory. Knowledge of DNS & DHCP. Knowledge of Security Products like Antivirus, DLP & Data Backup. Good Communication Skills, Has experience in providing support to Sr. Management. Willing to provide remote support Email id : albina.shere@pentagon.co.in
Posted 1 week ago
5.0 - 10.0 years
0 - 1 Lacs
Pune
Work from Office
Manage Windows servers (AD, DNS, DHCP), Azure resources (VMs, storage, networking), virtualization (VMware/Hyper-V), and automation (PowerShell). Provide L2/L3 support, monitor performance, ensure security, and maintain system documentation. Required Candidate profile Strong experience in Wintel administration in enterprise environments. Proficiency in Azure IaaS, PaaS, networking, and hybrid infrastructure. Microsoft certifications preferred e.g AZ-104, AZ-800/801
Posted 1 week ago
4.0 - 8.0 years
4 - 5 Lacs
Bengaluru
Work from Office
1.Installing, configuring, and maintaining servers 2.Regularly monitoring server performance, ensuring optimal uptime and security. 3.Handle Troubleshooting , Backup Interested candidates, kindly share your cv on mansi.hajarnis@dynacons.com
Posted 1 week ago
0.0 - 4.0 years
2 - 6 Lacs
Madurai, Tiruchirapalli, Coimbatore
Work from Office
Linux Server Administrator / Technical Support Engineer - Vacancies for FRESHERS (Level-1 / Those who completed the courses or learnt on their own) & EXPERIENCED (Level-2 & Level-3 / Those who have experienced in WEB HOSTING Domain only) System Engineer or System Administrator (Linux / Windows) who is familiar or interested to work with Linux Servers / Windows Servers / Mail Servers / Web Servers technical skills. Any courses/certification like RHCSA, RHCE, LAMP, CCNA, LINUX / CLOUD ADMINISTRATION Courses are preferable. For FRESHERS (L1) with better English communication skills for Voice & Non-Voice Technical Support. * More attentive & capable of Technical and Communication training programs provided by the organization. Understand the purpose of training process and tests given during the training process on Linux, Apache, MySQL, PHP, DNS, etc., Responsibilities Capable of understanding the training & Nature of works on Job Responsibilities. Install and Configure WINDOWS/LINUX Systems and Software with troubleshooting skills. Create, Manage Cloud Servers, Mail Servers, and ability to understand Cloud Technologies. (Ex: AWS, Azure, etc.) Ability to understand both Technical & Sales queries by customers and analyse the system according to the requirements. Perform Server Update and Maintenance on timely basis, Ensure System Backups. Monitor Server Performance and Troubleshoot Errors. Respond to Tickets, Mails, Customer Calls & Chats and provide immediate technical / sales resolutions to customers. Remote TeamViewer configuration on POP3, IMAP & SMTP on Email Clients. Microsoft Office-365 Management & Support for Level-1. G-Suite Management & Support for Level-1. Provide cyber security by Penetration Testing & Prevent from Hacking methodologies. Capable for Rotational shifts (Morning / Forenoon / Evening / Night) as its 24 X 7 organization & Adoptable for the working environment & Night Shifts. Provide Technical Support and Guidance to customers after troubleshooting technical difficulties. Maintain the System Security, identify threats and install / configure Software. Knowledge on Shell / Bash scripting and cronjobs. Strong Interpersonal and Oral/Non-Oral English Communication skills to Handle Chats & Mails. To be Sincere and Honest towards the Job Responsibilities. Perks and Benefits Other Allowances Negotiable Based on Availability & Experience.
Posted 1 week ago
1.0 - 3.0 years
4 - 7 Lacs
Pune
Work from Office
Hiring Sr. Advisor 1- Technical Support (Voice Process) Location : Pune 24/7 Shift UG/ Graduate + 1year of technical experience Joining :Immediate Call : Shreyal TMS- 8291772291
Posted 2 weeks ago
0.0 - 1.0 years
4 - 7 Lacs
Pune
Work from Office
Hiring: Sr. Advisor 1 – Technical Support (Voice Process) Location: PUNE Shifts: 24x7 Rotational Eligibility: UG/Grad with 1+ year Technical Experience WFO Call: 8291772291 ( Shreyal TMS) Joining: Immediate
Posted 2 weeks ago
2.0 - 4.0 years
2 - 6 Lacs
Navi Mumbai, Mahape
Work from Office
Knowledge of Zimbra, QMail, Postfix Messaging and Linux Operating system in a must.Implementing, maintaining, monitoring & Supporting Zimbra Setup’s.Should have Server level hardware implementation and management skill set Required Candidate profile Knowledge of core internet protocols e.g. SMTP, DNS, FTP, HTTP, HTTPS.Knowledge of Apache, Zimbra, Qmail, MySQL, Postfix.Should be ready to work in 24x7environmentLinux (Redhat, Centos) administration
Posted 2 weeks ago
5.0 - 10.0 years
0 Lacs
Chennai
Work from Office
Responsibilities: * Design, implement & optimize systems infrastructure using VMware, Windows Server Admin & Azure Cloud * Manage AD, group policies, DHCP/DNS servers, O365 admin & patch management * Backup and restore of Servers
Posted 3 weeks ago
1.0 - 6.0 years
4 - 8 Lacs
Pune, Gurugram, Bengaluru
Work from Office
Hiring for Technical role - Microsoft Process - Experience in networking is mandatory • Salary upto 8.4 LPA • 18 months service agreement • Immediate joiners preferred • Work from Office - 24/7 Shifts Whatsapp Radhika on 9891663444 for more info Required Candidate profile Experience in DHCP, DNS, Active directories is mandatory Good communication skills with knowledge in technical support Whatsapp Radhika on 9891663444 for more information Perks and benefits Certification from the company and Both side cabs
Posted 3 weeks ago
1.0 - 6.0 years
5 - 8 Lacs
Pune, Gurugram, Bengaluru
Work from Office
Bulk Hiring For Technical Support role Immediate Joiners UG/Grad with experience Hands on exp. on Active directory, Windows Server. salary Upto 8.5LPA + Lucrative incentive 5days working loc Gurgaon/Pune/Bangalore Drop your resume - KAJAL 8860800235
Posted 3 weeks ago
6 - 11 years
10 - 15 Lacs
Bengaluru
Work from Office
The Identity and Access Management (IAM) team provides services for Nokia's workforce and business-to-business domains. Our diverse global team maintains over a dozen IAM-related services in legacy on-premises and modern cloud landscapes. Nokia IAM is currently focused on renewing services to leverage cloud platform capabilities. We are seeking an experienced Red Hat IdM specialis t to support Nokia Identity Management services in a third-tier support role. Solve service problems and escalated incidents. You have: Bachelor's degree in computer science with 6+ years of hands-on experience with Red Hat Linux operating system (or other Linux operation systems) and 2+ years of hands-on experience with Red Hat Identity Management (IdM). Strong understanding and hands-on experience with Red Hat IdM server and client installation and configuration and with Red Hat IdM operations (users/groups/hosts management, policies configuration, etc). Strong understanding and hands-on experience with different services on Linux operating system (certificate system, Kerberos KDC, DNS Server, NTP Server, etc). Strong knowledge on LDAP. Experience in shell scripting. It would be nice if you also had: Experience in Perl or Python Knowledge on cloud services such as Azure and GCP. Knowledge on NIS (Network Information System). Knowledge on other identity management products. Solve complex/technical problems in IDM services. Perform recurrent maintenance tasks on all IDM components. Monitor the current environment and take proactive actions to maintain the service. Participate in service upgrade and enhancement deployments. Mentor junior team members. Interface with IdM T2 support, Service Delivery Management, and surrounding subject matter experts.
Posted 1 month ago
- 5 years
3 - 8 Lacs
Noida, Pune, Gurugram
Work from Office
Hiring for US and UK Brands need excellent communication skills UG/Grad with experience and freshers eligible salary upto 8.5 LPA/unlimited performance based incentives 5 days working/2 days offs location- Gurgaon/Noida MOB- BHAVYA 8860230203 Perks and benefits BOTH SIDE AC CABS, LUCRATIVE INCENTIVES
Posted 1 month ago
1 - 6 years
4 - 8 Lacs
Pune, Gurugram, Bengaluru
Work from Office
Hiring for Technical role - Microsoft Process • Location- Gurgaon /Pune/Bangalore • Salary upto 8 LPA • 18 months service agreement • Immediate joiners preferred • Work from Office - 24/7 Shifts Whatsapp Kajal on 8860800235 for more information Required Candidate profile Good communication skills with knowledge in technical support Whatsapp Kajal on 8860800235 for more information Perks and benefits Certification from the company and Both side cabs
Posted 1 month ago
1 - 2 years
3 - 4 Lacs
Nagpur
Work from Office
Job Role: System Administrator Experience: 1+ Years Location: Nagpur, Maharashtra Experience in managing and supporting Windows end points, server administration, configuration, and upgradation. Knowledge of Windows 2003/2008/2012/2016/2019/2022 Servers (Must Have), Server installation, configuration, OS/server administration, patching, maintenance, and troubleshooting experience. Willing to work on multiple platforms. Knowledge in active directory, DNS, DHCP, file server & Virtualization technologies. Experience in O365 application, windows OS, software installation, outlook and server troubleshooting. Knowledge / Experience in Firewall, Proxy, Anti-spam, Understanding and Hands on experience of LAN/WAN, Wireless and Firewall technologies. knowledge about NAS & SAN, Manage and configure NetBackup/Networker backup solutions, ensuring reliable and efficient backup and recovery operations. Monitor backup jobs and perform regular tests to verify data integrity and recovery capabilities. Troubleshoot backup and recovery issues and implement improvements as needed PowerShell, scripting, and automation experience is a plus. Able to write quality KB articles, Problem Management articles, and SOPs/Run-books Passion for delivering timely and outstanding service Great written and oral communication skills with internal and external customers Certification : CCNA, MCSA Contact: Vedant- 9226554361 Email: hr2@appynitty.com
Posted 1 month ago
1 - 6 years
4 - 8 Lacs
Pune, Gurugram
Work from Office
Hiring for Technical role - Microsoft Process • Location- Gurgaon • Salary upto 8.4 LPA • 18 months service agreement • Immediate joiners preferred • Work from Office - 24/7 Shifts Whatsapp Radhika on 9891663444 for more information Required Candidate profile Good communication skills with knowledge in technical support Whatsapp Radhika on 9891663444 for more information Perks and benefits Certification from the company and Both side cabs
Posted 1 month ago
1 - 6 years
3 - 8 Lacs
Gurugram, Delhi / NCR
Work from Office
Hiring for SR.International Tec support Process - microsoft 365 5.4 to 8.6 lpa 1 yr tech support experience required one side drop and cab incentives Excellent communication required. B2b client handling role contacts 8851848140 9953312325 Required Candidate profile Good Experience And Knowledge Of technical ,Window troubleshooting , I.P. ADDRESS,LAN,WAN,BROAD BAND Etc. Advance Technical knowledge and experience Excellent English Communication Is Mandatory
Posted 1 month ago
1 - 6 years
3 - 6 Lacs
Gurugram
Work from Office
Technical support Location- Gurugram PKG-Upto 8 LPA EXP - 1 to 10 Years 5 Days working Cab facilities Interested candidate Kindly share there cv @ harshitimaginators653@gmail.com or 9220416177
Posted 1 month ago
3 - 7 years
3 - 7 Lacs
Bengaluru, Bangalore Rural
Work from Office
Hi, We are hiring for Leading ITES Company for Service Desk - Command Center Profile. Location- Bangalore Please go through the JD and we will get back to the relevant profiles. Roles and Responsibilities Opens, logs, prioritizes, assigns, and closes calls logged in the IT SD Asks the Customer End User for all relevant information concerning the call made or issue reported by the Customer End User Attempts to resolve the defined inquiries while on the telephone, to meet the agreed upon Service Level for First Call Resolution Routes the enquiries to Resolver Groups as appropriate Re-routes misdirected calls Escalates tickets which have not been resolved by SD, in accordance with Customer escalation procedures Provides status and updates on tickets to authorized users Reopens Ticket / Creates new ticket to follow up if the user indicates that the inquiry was not resolved to their satisfaction Makes recommendations for updates to the KB database Adherence to policies and procedures, closure of open calls after resolution. Requirements: Able to handle Calls, Emails, Chats & Web tickets and should be willing to work in 24*7 shift environment Basic understanding of inter-relationship of software, hardware and communications Hardware trouble shooting skills Printer and Network issues Experience in PC Hardware configuration Experience supporting LANs, PC operating systems and desktop software Experience using a variety of PC software including Microsoft Office Suite, Knowledge and understanding of end user requirements Strong customer service orientation Self-Starter Good listening skills & Ability to analyze and solve technical problems Strong problem analysis, resolution, and writing skills Good interpersonal and communication skills Analytical skills excellent spoken and written communication skills Mandatory Language Skill : Prior SD experience and excellent English speaking skills. To Apply WhatsApp 'Hi' @ 9151555419 and Follow the Steps Below: a) For Position in Bangalore Search : Job Code # 29
Posted 1 month ago
1 - 3 years
2 - 4 Lacs
Jaipur
Work from Office
Job Summary: We are seeking a skilled Windows System Administrator to join our IT infrastructure team. The ideal candidate will be responsible for managing and maintaining companys Windows – based systems and servers. The ideal candidate will ensure system reliability, performance and security, while providing excellent support to our internal teams and clients. Key Responsibilities: To install, configure, and maintain Windows server hardware and software infrastructure to ensure reliability and the performance of a system. To manage Active Directory functions such as creating group policy, managing user accounts, domain security protocols, and so on. Monitor the performance of the system, troubleshoot the problems encountered, and ensure solutions are found quickly to minimize downtime. Develop and monitor the network security measures installed to prevent data, software, and hardware attacks. Implement the latest upgrades and patches to protect vulnerabilities and install these updates on your systems routinely. Conduct regular backup operations and establish appropriate processes in data protection, disaster recovery, and failover procedures. Collaborate with the network staff to ensure that the installed software and systems will run satisfactorily and efficiently towards business objectives and processes. Maintain records of configurations, mappings, processes, and services. Administer the servers, desktop computers, printers, routers, switches, firewalls, phones, personal digital assistants, smartphones, software deployment, security updates, and patches. Using virtual environments by utilizing technologies such as Hyper-V or VMware. Technical assistance and advisory to all users in relation to their specific needs. It provides an opportunity to ensure that every user gets a chance to use the product effectively. Collaboration with vendors and other technical support teams to resolve technical issues related to computing hardware and software. Qualification: Bachelor’s degree in Computer Science, IT or similar field and/or relevant experience. Good knowledge of Windows server setup, deployment, and maintenance. Ability to create scripts in Perl, Python, and other related languages. Database experience, patch management, and networks including LAN and WAN. Knowledge of new operating systems and server platforms. Knowledge of the network security system, intrusion detection system, and data backup. Excellent problem-solving skills and good analytical and communication skills.
Posted 2 months ago
3 - 4 years
6 - 8 Lacs
Mumbai, Marol, Andheri East
Work from Office
Monitor system performance including logs, CPU usage, memory usage, and network activity. Perform daily security backups and restore testing to ensure data integrity. Conduct regular security audits and monitor for vulnerabilities or threats. Provide technical support for hardware, software, and network issues. Administer user accounts, permissions, and access rights. Install and configure software, operating systems, hardware, and peripherals. Maintain and manage network infrastructure including routers, switches, and firewalls. Implement backup and disaster recovery strategies. Manage and update operating systems across devices. Onboard new employees and manage their access tools and resources. Monitor systems for performance issues and address bottlenecks. Troubleshoot network and connectivity issues. Deploy firmware and software patches. Ensure secure configuration of IT systems. Enforce IT security policies and respond to incidents. Diagnose and resolve outages and technical issues. Configure internal systems to meet organizational needs. Maintain system health through regular updates and optimizations. Assist users with password resets and enforce security protocols. Plan and execute system upgrades and ensure post-upgrade stability. Maintain complete documentation of configurations and procedures. Desired Skill sets Palo Alto Firewall Management (Role Policy, Internet & Local Network Control) Wi-Fi Access Point Configuration & Management Switch Management and Port Configuration ISP Management and Device Connectivity Monitoring NAS Drive Access Management with Active Directory Shared Folder Access & Local Network Storage Management Wi-Fi Printer Setup and Configuration Attendance Machine Management with Cloud Integration LAN Infrastructure Support (Desktops, Laptops, Peripherals) Domain Controller Installation & Configuration Active Directory Management Local DNS Server Configuration DHCP Server Configuration Remote Desktop Access Management Windows and Linux OS Installation and Configuration Hardware Support (RAM, SSD Upgrade) Asset Inventory Management CCTV and NVR Configuration Knowledge POE Switch Management for Access Points and IP Cameras Wi-Fi Router Configuration Office 365 Administration (Email, Shared Accounts, Groups) Zoho People Administration (Attendance Management) Zoho Email Administration GoDaddy Domain Management Office 365 Installation and Outlook Configuration Antivirus and DLP Software Administration. Local candidates preferred.
Posted 2 months ago
1 - 6 years
3 - 5 Lacs
Ghaziabad, Delhi NCR, Noida
Work from Office
Hiring for Technical Voice Process Location: Noida sec 135 Salary up to 5LPA + Incentives Both side cabs 24/7 shifts If interested call Roger 8882563423 Shreya 8595050095 Required Candidate profile Candidate must have atleast 6 months of work experience in international Tech Support related to ISP, ROUTER & MODEM TROUBLESHOOTING.
Posted 2 months ago
4 - 6 years
3 - 8 Lacs
Bengaluru
Hybrid
Kyndryl Location: Bangalore Shift: 7am-4pm,3pm-12pm, 10pm-7am 24*7, Rotational off Transport not provided Interested applicant please apply to the below link: https://kyndryl.wd5.myworkdayjobs.com/KyndrylProfessionalCareers/job/INMANBP-Bangalore-INMANBP-Manyatha/InfoSec-Admin_R-31998 Job Posting Title Security Engineer Job Description Summary Assist in enabling and securing the client's organization, culture and ecosystem. Responsibilities include asset classification models, risk analysis reports, information security policies, security solution scenarios, implementation plans, organization models, procedures, security services, security effectiveness evaluation reports, and security awareness workshops. Requires experience in analyzing and translating business requirements into control objectives, designing security controls, and implementation within a security management cycle. Job Description Are you passionate about cybersecurity and looking for an exciting role where you can make a difference? If so, we have an opportunity for you! As a Security Specialist at Kyndryl, you will play a crucial role in enabling and securing our customer organizations, cultures, and ecosystems. Your responsibilities will be varied and dynamic, spanning asset classification models, risk assessment reports, information security policies, security solution scenarios, implementation plans, organization models, procedures, security services, security effectiveness evaluation reports, and security awareness workshops. You will be tasked with configuring, monitoring, and managing the performance of networks to maintain the quality of services, while also protecting organizational infrastructure from malicious cyber-attacks. As a key member of our team, you will assess, predict, prevent, and manage the risk of IT infrastructure and data, helping our customers stay ahead of the curve and ensure their systems are secure. You will develop and implement security policies and procedures, working closely with other departments to ensure that all security measures are in place and operating effectively. But that is not all at Kyndryl you will have the opportunity to explore innovation in CyberSecurity data science taking information that has been gathered and looking for areas to have that Ah Ha moment. Drawing conclusions and patterns from the data across single and multiple clients. Creating new ideas in the area of risk management and risk quantification. In addition to your technical responsibilities, you will also play a key role in raising awareness of potential security threats through technical security training on best practices. This is an exciting opportunity to help shape the culture of our clients' organizations and make a tangible impact on their security posture. If you have a passion for cybersecurity governance, risk and compliance, are looking for a challenging and dynamic role, and want to work with a team of like-minded individuals, then we want to hear from you! Join us as a Security Specialist and help us secure the future of our clients' organizations. Your Future at Kyndryl Every position at Kyndryl offers a way forward to grow your career. We have opportunities that you won’t find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here. Job Qualifications You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others. Required Skills and Experience Bachelor’s degree in computer science, Information Security or a related field. 4-6 years of experience in information security, Firewall, VPN (Virtual Private Network) , NAC (Network Access Control), DNS, Infoblox Strong knowledge of security frameworks and standards (e.g., NIST, ISO). Proficiency in security technologies and tools Firewall (Palo Alto, Fortinet), VPN (Citrix), NAC (ForeScout, HP ClearPass Airwave), DNS (Infoblox) Strong communication and teamwork abilities. Ability to work independently and manage multiple tasks simultaneously. Detail-oriented with a focus on delivering high-quality results. Preferred Skills and Experience Relevant certifications (e.g., CISSP, CEH, CISM) are highly desirable. Excellent problem-solving and analytical skills. Being You Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way. What You Can Expect With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.
Posted 2 months ago
2 - 7 years
2 - 3 Lacs
Bengaluru
Work from Office
Education: BE is preferred. More than 3 years of relevant IT experience. Candidates should be able to work on Desktops/ Laptops, servers and networks Should be experienced in day to day IT support with respect to managing endpoints - desktops, laptops, IP Phones. Should have Good knowledge in implementation & administration of servers. Knowledge on Active Directory Services, DHCP & DNS. Basic administration of LAN infrastructure (switches/firewall/ routers). Attend to service requests and incidents, Analyze the root cause and provide solutions to meet the defined SLA target and avoid repeated incidents. Handle system and network related issues and handle 1st & 2nd level IT incidents and IT service requests. Candidate should be aware of different tools used for capacity management, availability managements. Experience in Asset management and various IT reports. Should be flexible to work in different shift timings and coordinate with different teams across geographies.
Posted 2 months ago
1 - 5 years
4 - 6 Lacs
Pune, Bengaluru, Hyderabad
Work from Office
Job Description of Service Desk Analyst Role: TECHNICAL SUPPORT ASSOCIATE Accountability Ability to work in 24*7 environment, this is a must First Point of Contact for users to report Technical issues Record all interactions through call, email or chat in the Ticketing System. Resolve issues under support boundaries and route issues beyond scope to the respective Support Groups. First Line Troubleshooting to be done completely using the available resources and documented before assigning/routing the tickets to the L2 Groups. Ensure reported issues are responded and addressed as per the defined SLA timelines To work towards effective and timely resolution of issues. Document the Learnings and contribute Knowledge Articles Timely Communication of Priority Issues to the respective stakeholders and coordinate until resolution. Document detailed and accurate notes, record them on ITSM tool Technical Skill set Voice Call Handling: excellent knowledge of handing voice calls and multitasking. Email Communication: professional email writing skills. Chat Communication: professional chat writing skills and multitasking. Infrastructure Monitoring: Good understanding of Infrastructure components and respective alerts. Exchange: Knowledge on functioning and configuration of Microsoft Exchange client. AD: Knowledge on - Active directory, Proxy, DNS, Group Policy. Network: Knowledge on LAN setup, basic routing and switching, passive networking. Desktop Security: Knowledge on Antivirus deployment and update, patch management, monitoring and reporting. Desktop, Laptop, Handheld devices: Knowledge on build management, OS deployment, common application installation and troubleshooting, Hardware knowledge. Troubleshooting: Remote troubleshooting experience : Desktop, Laptops, Notebook, iPhone, Network printers, etc Printers: Hands on experience on managing printers (Local & Network printers) - Lex Tools: Hand on experience on ITSM tools like HPSM, BMC Remedy, Service Now, CA Service Desk, Monitoring Tools. ITIL: Knowledge of ITIL processes and procedures. A+: knowledge of A+ processes and procedures. KM: Knowledge management understanding, review & create new knowledge articles. MS Office: Good / excellent knowledge for support of MS Office and standard software Job Description of Service Desk Analyst Windows & Smartphones: Windows operating system knowledge (e.g. Windows 7, 8.1, 10), Windows smartphone and telecommunication knowledge. COTS (standard SW, standard HW) O365: Understanding of Microsoft Office (e.g. Office 365) Key Performance Indicators (KPIs): Ensure all the User contacts are responded within the defined Turn Around Time All the L1 Incidents are resolved as per the defined Resolutions Timelines Follow-up on individual ticket stacks to ensure that tickets are addressed on a timely basis and ageing is kept at minimum. Ensure Quality Ticket Coding and Classification for all tickets being logged and processed. Taking ownership of calls/emails logged by his/her colleagues in his/her absence. Mentoring and providing floor support to the newly joined associates. Should be proactive in assisting the colleagues, during High Volume Time. Competencies: High Level of Communication Skills and ability to comfortably handle International Customers. Experience in Service Desk/Technical Support and in a Call Taking Role and competent to engage in first line interactions with end users. Flexibility to work in a 24*7 environment is mandatory Knowledge about Incident and Service desk management. Understanding of ITIL concepts Documentation Skills to contribute for Knowledge Articles and Knowledge Sharing Ability to initiate and manage Bridge Calls and coordinate in resolving P1/P2 issues. Qualification: High school, Graduate, Diploma, IT education or comparable IT professional experience Fresher (U1) Experience in years (U1) 1 to 2 years Relevant Experience (U2) 2+years Interested candidates please share your Resumes to careers@glympsehr.com Contact Nimra @6364833817 / 9606553830 / 9606553806 / 9606523804
Posted 2 months ago
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