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2.0 - 7.0 years

4 - 9 Lacs

Mumbai

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Your day at NTT DATA Diploma Degree/PG Diploma in IT/Computer Science from recognized institution. Engineer should have 2 years of experience/ expertise in areas Like trouble shooting and handling of various IT hardware's like PC, Printers, Laptops and other IT equipment. Configure Desktops, Laptops. Should have expertise in Windows, Linux, client operating systems and related applications, Support Services for Software Application Mailing (webmail/MS outlook express/Outlook express), O365 and other system software. Following are the requirement for Desktop Engineers: a. Hands-on experience troubleshooting desktop/ laptop/ peripheral b. At least 2 years of work experience as support executive preferably in Government/ PSU/Corporate sector c. Strong End User IT Infrastructure Domain knowledge d. Good communication skills and can converse in Hindi/ English Workplace type : On-site Working.

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4.0 - 7.0 years

6 - 9 Lacs

Hyderabad

Hybrid

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Your day at NTT DATA The Managed Services Cross Technology Engineer (L3) is a seasoned engineering role, responsible for providing a service to clients by proactively identifying and resolving technical incidents and problems. Through pre-emptive service incident and resolution activities, as well as product reviews, operational improvements, operational practices, and quality assurance this role will maintain a high level of service to clients. The primary objective of this role is to ensure zero missed service level agreement (SLA) conditions. The Managed Services Cross Technology Engineer (L3) is responsible for managing tickets of high complexity, conducts advanced and complicated tasks, and provides resolution to a diverse range of complex problems. This position uses considerable judgment and independent analysis within defined policies and practices and applies analytical thinking and deep technical expertise in achieving client outcomes, while coaching and mentoring junior team members across functions. The Managed Services Cross Technology Engineer (L3) focusses across two or more technology domains such as (but not limited to) Cloud, Security, Networking, Applications and / or Collaboration and may also contribute to / support on project work as and when required. What youll be doing Windows Server/AD/DC patching, VMware, Failover cluster, AD, DNS, DHCP Disc adds, Storage adds etc; Hardware Knowledge, Migration experience on P2V, storage.Microsoft server side support tickets through our ticket queue system that have gone through our Help Desk support 1-3 tiers.Support and administration of Microsoft Windows Server, versions 2000, 2003, 2008, 2012, 2016, 2019 and 2022Support and administration of Microsoft Active Directory environments, DNS, DHCPSupport and administration of Microsoft Server Clustering.Migration knowledge for P2V, Storage etcTroubleshooting and maintenance of all above mentioned Microsoft Enterprise level productsKnowledge and troubleshooting capability with multiple high availability solutionsContinuous proactive maintenance, auditing, and monitoring of our customers Microsoft environmentsFollowing thorough Change Management processes and documentationFollowing thorough Root Cause Analysis processes and documentationAfter hours oncall weekly rotations throughout the teamBusiness hours ticket queue owner and handling weekly rotationWorking with other infrastructure teams as well as non-infrastructure teams throughout organization on tasksImplementing server hardening/security best practicesServer performance/capacity planningTroubleshooting supported end user application server issuesResponsible for maintaining supported customer applications that may require modifications to work in a client server environmentResponsible for all tuning, monitoring and performance recommendations of the Microsoft systemsThorough environment documentationProvides recommendations on changes and design enhancements to improve reliability, security, processes, and performance.Takes responsibility for meeting commitments; desire to succeed and has a history of meeting solutions by deadline.Builds respectful relationships with team members; consistently acknowledges and appreciates each members contributions.Provides quality customer service above else; ensures an understanding between customer and NTT and helps provide workable solutions.Keeps track of lessons learned and shares those lessons with team members.Mitigates team conflict and communication problems; provides information that insures interest and understanding.Promotes innovation, creativity, and effectiveness, always striving for continuous improvement.Grows professionally and personally; eager to acquire new knowledge.

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8.0 - 10.0 years

15 - 18 Lacs

Bengaluru

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Position: Deputy Manager/Manager- IT Responsibilities and Duties: Cybersecurity and Compliance: • Implement and enforce security measures to protect organizational data and systems. • Ensure compliance with applicable data protection laws, standards, and regulations. • Conduct regular audits of IT systems and processes to identify vulnerabilities. Team Leadership and Development: • Lead, mentor, and evaluate the IT team to ensure efficient operation and professional growth. • Coordinate with internal departments to understand IT needs and deliver timely solutions. • Drive a culture of innovation and continuous improvement within the IT team. Vendor and Stakeholder Management: • Manage relationships with IT service providers and vendors. • Negotiate contracts and service level agreements (SLAs) to ensure value for money. • Liaise with stakeholders to communicate IT strategies, challenges, and achievements. Project Management: • Oversee the planning, execution, and delivery of IT projects. • Monitor project timelines, budgets, and resources to ensure successful completion. • Document project progress and provide regular updates to leadership. Requirements and skills: Technical Expertise & Hands on experience in: • MS Exchange, O365, Azure • Active Directory, Domain controllers, DNS, DHCP, Group Policy • ADFS • Backup Solutions (Veeam/Commvault) • BCP & DR • ISMS best practices and ISO 27001 • Qualification : B Tech/BE in CS/Electrical or Electronics • Experience : Experience in IT infra support & IT Ops with 9-10 years with at least 3 years in a managerial role. • Location : Bangalore

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2.0 - 7.0 years

2 - 2 Lacs

Alwar

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Role & responsibilities Solid customer interaction skills. A+ desktop or equivalent skillset knowledge of windows operating system environment Good technical skills in solving Windows related issues Knowledge of DNS, DHCP, TCP/IP, Networking Knowledge of Outlook, O365 Coordinates with the on-call support provider and other vendors for call closure Knowledge of ticketing tools (SUMMIT, Remedy, Service Now, etc.) MCP/Other hardware-related certifications, ITIL Trained

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5.0 - 6.0 years

6 - 8 Lacs

Mumbai

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What you'll be doing Diploma Degree/PG Diploma in IT/Computer Science from recognized institution. Engineer should have 5-6 years of experience/ expertise in areas Like trouble shooting and handling of various IT hardware's like PC, Printers, Laptops and other IT equipment. Configure Desktops, Laptops. Should have expertise in Windows, Linux, client operating systems and related applications, Support Services for Software Application Mailing (webmail/MS outlook express/Outlook express), O365 and other system software. Following are the requirement for Desktop Engineers: a. Hands-on experience troubleshooting desktop/ laptop/ peripheral b. At least 2 years of work experience as support executive preferably in Government/ PSU/Corporate sector c. Strong End User IT Infrastructure Domain knowledge d. Good communication skills and can converse in Hindi/ English

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5.0 - 8.0 years

8 - 12 Lacs

Chennai

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About The Role Role Purpose The role incumbent is focused on implementation of roadmaps for business process analysis, data analysis, diagnosis of gaps, business requirements & functional definitions, best practices application, meeting facilitation, and contributes to project planning. Consultants are expected to contribute to solution building for the client & practice. The role holder can handle higher scale and complexity compared to a Consultant profile and is more proactive in client interactions. ? Do Assumes responsibilities as the main client contact leading engagement w/ 10-20% support from Consulting & Client Partners. Develops, assesses, and validates a client’s business strategy, including industry and competitive positioning and strategic direction Develops solutions and services to suit client’s business strategy Estimates scope and liability for delivery of the end product/solution Seeks opportunities to develop revenue in existing and new areas Leads an engagement and oversees others’ contributions at a customer end, such that customer expectations are met or exceeded. Drives Proposal creation and presales activities for the engagement; new accounts Contributes towards the development of practice policies, procedures, frameworks etc. Guides less experienced team members in delivering solutions. Leads efforts towards building go-to-market/ off the shelf / point solutions and process smethodologies for reuse Creates reusable IP from managed projects ? ? ? Mandatory Skills: DNS - Domain Name Service. Experience5-8 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

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5.0 - 8.0 years

7 - 11 Lacs

Pune

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About The Role Role Purpose The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations ? Do Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable Strategize & implement disaster recovery plans and create and implement backup and recovery plans Manage the day-to-day operations of the tower Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues. Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges Develop shift roster for the team to ensure no disruption in the tower Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc. Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness ? Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions Talent Management Ensure 100% compliance to Wipro’s standards of adequate onboarding and training for team members to enhance capability & effectiveness Build an internal talent pool of HiPos and ensure their career progression within the organization Promote diversity in leadership positions Performance Management Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team Exercise employee recognition and appreciation ? Deliver NoPerformance ParameterMeasure1Operations of the towerSLA adherence Knowledge management CSAT/ Customer Experience Identification of risk issues and mitigation plans Knowledge management2New projectsTimely delivery Avoid unauthorised changes No formal escalations ? Mandatory Skills: Microsoft Active Directory Admin. Experience5-8 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

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1.0 - 5.0 years

3 - 6 Lacs

Chennai

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About The Role Do Excellent communication skills Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customer’s emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve customer complaints using applicable software. Route calls and tickets to appropriate resources and Domains who can best support he user, Document all call information according to standard operating procedures. Recognize, document, and alert the management team of trends in customer calls. Create SOPs for new Issues and resolution given. Complete call logs and reports. ? ? ? ? Mandatory Skills: Desktop Support. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

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0.0 - 4.0 years

7 - 11 Lacs

Pune

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Wipro Limited (NYSEWIT, BSE507685, NSEWIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. About The Role Role Purpose The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations ? Do Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable Strategize & implement disaster recovery plans and create and implement backup and recovery plans Manage the day-to-day operations of the tower Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues. Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges Develop shift roster for the team to ensure no disruption in the tower Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc. Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness ? Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions Talent Management Ensure 100% compliance to Wipro’s standards of adequate onboarding and training for team members to enhance capability & effectiveness Build an internal talent pool of HiPos and ensure their career progression within the organization Promote diversity in leadership positions Performance Management Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team Exercise employee recognition and appreciation ? Deliver NoPerformance ParameterMeasure1Operations of the towerSLA adherence Knowledge management CSAT/ Customer Experience Identification of risk issues and mitigation plans Knowledge management2New projectsTimely delivery Avoid unauthorised changes No formal escalations ? Mandatory Skills: Microsoft Active Directory Admin. Experience5-8 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

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3.0 - 5.0 years

4 - 8 Lacs

Mumbai

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About The Role Role Purpose The purpose of the role is to resolve, maintain and manage client’s software/ hardware/ network based on the service requests raised from the end-user as per the defined SLA’s ensuring client satisfaction ? Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of client’s network/ server/ system/ storage/ platform/ infrastructure and other equipment’s to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner ? Deliver NoPerformance ParameterMeasure1. 100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails ? ? Mandatory Skills: Microsoft Active Directory Admin. Experience3-5 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

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5.0 - 8.0 years

7 - 11 Lacs

Mumbai

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About The Role Role Purpose The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations ? Do Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable Strategize & implement disaster recovery plans and create and implement backup and recovery plans Manage the day-to-day operations of the tower Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues. Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges Develop shift roster for the team to ensure no disruption in the tower Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc. Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness ? Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions Talent Management Ensure 100% compliance to Wipro’s standards of adequate onboarding and training for team members to enhance capability & effectiveness Build an internal talent pool of HiPos and ensure their career progression within the organization Promote diversity in leadership positions Performance Management Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team Exercise employee recognition and appreciation ? Deliver NoPerformance ParameterMeasure1Operations of the towerSLA adherence Knowledge management CSAT/ Customer Experience Identification of risk issues and mitigation plans Knowledge management2New projectsTimely delivery Avoid unauthorised changes No formal escalations ? Mandatory Skills: Microsoft Active Directory Admin. Experience5-8 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

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3.0 - 5.0 years

4 - 8 Lacs

Coimbatore

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About The Role Role Purpose The purpose of the role is to resolve, maintain and manage client’s software/ hardware/ network based on the service requests raised from the end-user as per the defined SLA’s ensuring client satisfaction ? Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of client’s network/ server/ system/ storage/ platform/ infrastructure and other equipment’s to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner ? Deliver NoPerformance ParameterMeasure1. 100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails ? ? Mandatory Skills: Windows Server Admin. Experience3-5 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

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10.0 - 15.0 years

12 - 17 Lacs

Bengaluru

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About The Role : AD/AAD:Azure AD Architect Azure Group Policy, Groups, OU creation/modification/deletion Azure Conditional Access policy creation/modification/deletion Azure Access Package creation MTO sync and Entity integration App registration Audit closure Vulnerability and Risk closure New feature rollout AD to AAD sync Automations of repetitive tasks Handling outages Troubleshoot Active Directory authentication and LDAP configuration issues Work cross functional with other teams to drive initiatives Developing comprehensive test cases to include testing scenarios for both normal and degraded (e.g., disaster recovery, continuity of operations, data recovery/spills, ) operations, pass/fail criteria, performance criteria, capacity planning, measurement criteria, results analysis procedures, and results/status reporting criteria Knowledge of certificate-based authentication, PKI and ADFS infrastructure Replication Maintenance Event Log Management Systems Auditing Familiar with PowerShell scripting

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0.0 - 4.0 years

4 - 8 Lacs

Bengaluru

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Wipro Limited (NYSEWIT, BSE507685, NSEWIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. About The Role Role Purpose The purpose of the role is to resolve, maintain and manage client’s software/ hardware/ network based on the service requests raised from the end-user as per the defined SLA’s ensuring client satisfaction ? Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of client’s network/ server/ system/ storage/ platform/ infrastructure and other equipment’s to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner ? Deliver NoPerformance ParameterMeasure1. 100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails ? ? Mandatory Skills: EMM Intune. Experience3-5 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

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0.0 - 4.0 years

3 - 6 Lacs

Hyderabad

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Wipro Limited (NYSEWIT, BSE507685, NSEWIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. About The Role Do ?¢ Excellent communication skills ?¢ Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. ?¢ Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. ?¢ Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support ?¢ Answer incoming calls and respond to customer??s emails in timely manner. ?¢ Manage and resolve customer complaints. ?¢ Identify and escalate issues to supervisors as and when needed. ?¢ Provide product and service information to customers. ?¢ Research required information using available resources and Offer Solution to customers. ?¢ Research, identify, and resolve customer complaints using applicable software. ?¢ Route calls and tickets to appropriate resources and Domains who can best support he user, ?¢ Document all call information according to standard operating procedures. ?¢ Recognize, document, and alert the management team of trends in customer calls. ?¢ Create SOPs for new Issues and resolution given. ?¢ Complete call logs and reports. ? ? ? ? Reinvent your world.We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

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1.0 - 5.0 years

3 - 6 Lacs

Hyderabad

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About The Role Do ?¢ Excellent communication skills ?¢ Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. ?¢ Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. ?¢ Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support ?¢ Answer incoming calls and respond to customer??s emails in timely manner. ?¢ Manage and resolve customer complaints. ?¢ Identify and escalate issues to supervisors as and when needed. ?¢ Provide product and service information to customers. ?¢ Research required information using available resources and Offer Solution to customers. ?¢ Research, identify, and resolve customer complaints using applicable software. ?¢ Route calls and tickets to appropriate resources and Domains who can best support he user, ?¢ Document all call information according to standard operating procedures. ?¢ Recognize, document, and alert the management team of trends in customer calls. ?¢ Create SOPs for new Issues and resolution given. ?¢ Complete call logs and reports. ? ? ? ? Reinvent your world.We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

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3.0 - 8.0 years

5 - 10 Lacs

Kochi

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Job Duties (Summary): Senior Security SOC Analyst works in 24/7 team and in shifts which include nights and rotational weekends. The role is a key part of our Security Monitoring Incident Response team, involving in investigating alerts/events that trigger from MS Sentinel / SIEM and EDR Tools and other end point tools. Senior Analyst will be the internal escalation point for the Security analysts within the shift/team and will assist Security Analysts in responding to Security Incidents. This role also needs exceptional communication skills (verbal and written), and an ability quickly understand complex information while recognizing familiar elements within complex situations. Required Skills & Experience: Responsible for 24/7 monitor, triage, analysing security events and alerts. Including Malware analysis. Should have good hands-on in Microsoft Sentinel and should have ability to query using KQL [Mandatory] Familiarity with core concepts of security incident response, e.g., the typical phases of response, vulnerabilities vs threats vs actors, Indicators of Compromise (IoCs), etc... Strong knowledge of email security threats and security controls, including experience analysing email headers. Analysing Phishing emails and associated Threats and to remediate them by blocking the Urls analysing the malware(s),link(s),IOCs. Good understanding of Threat Intel and Hunting. Good hands on experience in investigating EDR alerts (Tanium, CrowdStrike, etc..) Good hands on experience in using XSOAR Platforms (Demisto, Phantom, etc..) Strong technical understanding of network fundamentals and common Internet protocols, specifically DNS, HTTP, HTTPS / TLS, and SMTP. Experience analysing network traffic using tools such as Wireshark, to investigate either security issues or complex operational issues. Experience reviewing system and application logs (e.g., web or mail server logs), either to investigate security issues or complex operational issues. Knowledge in investigating security issues within Cloud infrastructure such as AWS, GCP, Azure (Preferred not mandatory) Good knowledge and hands-on experience with SIEM systems such as SentinelOne/RSA Netwitness/Splunk/AlienVault/QRadar, ArcSight or similar in understanding/creating new detection rules, correlation rules etc... Experience In defining use cases for playbooks and runbooks (Preferred) Experience in understanding log types and log parsing Strong passion in information security, including awareness of current threats and security best practices. Basic Qualifications (Preferred not mandatory ? if Candidate has equivalent knowledge) Bachelors Degree in Computer Sciences or equivalent (Preferred not mandatory) Minimum of 3 years of experience in a Security Operations Centre (SOC) or incident response team (CSIRT Team member). Overall 3+ experience in Information Security/IT Security/Network Security. CEH, CISSP, OSCP, CHFI, ECSA, GCIH, GCIA, GSEC, GCFA certification (minimum One certification - Preferred not mandatory) A relevant specialist degree (e.g., information security or digital forensics). Knowledge in NIST CSF, MiTRE & ATTACK Framework. Active involvement in the Information Security community. Certified in Azure Security [SC-200, AZ-500, AZ-900] ? Either one or more [Mandatory]

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1.0 - 3.0 years

1 - 4 Lacs

Bengaluru

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Good knowledge of IIS Server and MSSQL for troubleshooting and support on the Windows platform. Fair understanding of programming languages. Basic troubleshooting. Understanding of basic networking concepts such as IP addressing, DNS, routing.

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3.0 - 5.0 years

5 - 15 Lacs

Pune, Chennai, Bengaluru

Hybrid

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Technical Requirements: Understanding of network protocols: SDWAN, SDLAN, TCP/IP, MPLS, BGP, OSPF, WLC, WAP, VLANs, Spanning Tree Protocol Experience working on Data center architecture (ACI, Spine & leaf, flat v/s hierarchical) SDWAN Viptela, Silver peak, Versa, Aryaka Monitoring and Ticketing tools - SolarWinds, Cisco Prime, Cisco DNAC, BMC, Jira, Service Now Understanding of network Load balancers F5, NetScaler, VMware AVI etc. Working knowledge on DNS/DHCP/IPAM, Cloud Proxy. Monitor network performance metrics like bandwidth utilization, latency, and packet loss to identify potential issues and proactively address them Role & responsibilities: Resolving incident & problem on network technology mainly Routing / Switching / Wireless, SDWAN, SD LAN, DC Network. Ensuring the resolution within the SLA Resolving P1 & MIM on fast track Work with networking OEM for resolution and permanent Fix Work on capacity management and Change management as per best practice Knowledge of basic troubleshooting skills in network Working closely with inter domain team to resolve tickets and meet the SLA. Manage escalations, be a trusted advisor for the customer and work closely with customers in resolving customer query and action Running the service operations in close cooperation with other IT process owners and service owners. Prepare reports as per business requirements Ensure the tickets are close with in SLA and bring efficiency in addressing Preferred Certification: CCNA, CCNP, CCIE

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1.0 - 3.0 years

1 - 3 Lacs

Hyderabad

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Job Summary: We are seeking a detail-oriented and proactive Cybersecurity Analyst to protect our digital assets from threats. The ideal candidate will monitor, analyze, and respond to security incidents, enforce security policies, and help strengthen the organizations overall cybersecurity posture. Key Responsibilities: Monitor networks and systems for security breaches using SIEM tools and other technologies. Investigate security alerts and provide incident response. Conduct vulnerability assessments and risk analysis. Develop, update, and enforce security policies and procedures. Collaborate with IT and development teams to implement secure configurations and best practices. Maintain and improve threat detection and prevention capabilities. Research emerging threats and stay up-to-date with cybersecurity trends. Assist with compliance audits (e.g., ISO 27001, NIST, GDPR). Provide end-user training on security awareness and phishing. Note: We are looking to hire candidates who are willing to relocate in Hyderabad location

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5.0 - 8.0 years

7 - 10 Lacs

Pune

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Our Purpose Title and Summary Senior Software Engineer Overview At Mastercard, we are dedicated to delivering unparalleled customer experiences by pushing the boundaries of innovation. Our Network team is seeking a Senior Software Engineer to propel our customer experience strategy forward through unwavering innovation and adept problem-solving. The quintessential candidate is focused on the customer experience journey, exuding high motivation, an insatiable intellectual curiosity, exceptional analytical acumen, and a robust entrepreneurial mindset. About The Role Design and Develop software around internet traffic engineering technologies including but not limited to public and private CDNs, load balancing, DNS, DHCP and IPAM solutions. Enthusiastic for building new platform technologies from ground up contributing to our high impact environment. Develop and Maintain Public and Private REST APIs, keeping high code and quality standards. Provide timely and competent support for the technologies the team owns and builds. Bridge automation gaps by writing and maintaining scripts that enhance automation and improve the overall quality of our services. Demonstrate drive and curiosity by continuously learning and teaching yourself new skills. Collaborate effectively with cross-functional teams, demonstrating your technical prowess and contributing to the overall success of the projects. All About You To excel in this role, you should have: Bachelor s degree in Computer Science or a related technical field, or equivalent practical experience. Strong fundamentals in internet and intranet traffic engineering, OSI Layers & Protocols, DNS, DHCP, IP address management and TCP/HTTP processing. Practical understanding of data structures, algorithms, and database fundamentals. Proficient in Java, Python, SQL, NoSQL, Kubernetes, PCF, Jenkins, Chef and related platforms. Knowledgeable in cloud-native and multi-tiered applications development. Experience with programming around Network services, Domain Nameservers, DHCP and IPAM solutions. Understands the fundamental principles behind CI/CD pipelines, DevSecOps, GitOps, and related best practices. Ability to write and maintain scripts for automation, showcasing your commitment to efficiency and innovation.

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10.0 - 12.0 years

40 - 50 Lacs

Pune

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Minimum Qualifications Bachelors degree BE (IT/CE/EC), MSc (IT), MCA or equivalent is preferred Certification MCSA, Windows Server Administration, Azure Administrator Associate 10-12 years of IT Infrastructure Operations 6-8 years of position Servers Operations experience 4-5 years of mentorship experience 3-4 years of Project/Client Engagement and Customer Facing Experience in design, implementation, administration of Systems/Cloud Infrastructure Experience in VMWare Infrastructure vcloud Director, ESXi, vCenter, vSAN, NSX Edge Experience in Microsoft Server Infrastructure Active Directory, DNS, DHCP, GPO, RDS, ADCS , Hyper-V, Server roles & features Experience in Linux OS Administration CentOS, RHEL, Ubuntu Experience in Azure/AWS administration IaaS, PaaS Experience in NAS, SAN or Cloud Storage Experience in Performance troubleshooting and measurement of Enterprise Systems Preferred Qualifications Excellent written, verbal and presentation communication Excellent customer service Innovative and analytical problem solving Entrepreneurial and forward thinking Experience supporting clients and executives

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3.0 - 7.0 years

4 - 8 Lacs

Pune

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Number of Positions : 1 Knowledge of virtualization platforms and associated technologies including (but not limited to) the fullVMware stack (ESXi, vCenter, vSAN, NSX, and the vRealize Suite) Should have good hands-on experience on designing & solution & implementing V sphere, V center, VRA,VRO, VCS & VROPs Should have good hands-on experience in Cloud Builder Understanding of configuration management and software defined data center (SDDC) infrastructure Must have good understanding of Cloud platforms viz AWS, Azure etc. and ability to design and deliver solutions around it Knowledge of embedded solutions on AWS, Azure etc. (For example VMC on AWS, VMware Horizon on Azureetc) Ability to develop/build IT solutions to meet business requirements Ability to implement & troubleshoot Documentation, organization, and time management skills Take initiative to improve processes, procedures, skills, and technical knowledge Excellent communication & presentation skills

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11.0 - 16.0 years

15 - 22 Lacs

Haryana

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About Company Founded in 2011, ReNew, is one of the largest renewable energy companies globally, with a leadership position in India. Listed on Nasdaq under the ticker RNW, ReNew develops, builds, owns, and operates utility-scale wind energy projects, utility-scale solar energy projects, utility-scale firm power projects, and distributed solar energy projects. In addition to being a major independent power producer in India, ReNew is evolving to become an end-to-end decarbonization partner providing solutions in a just and inclusive manner in the areas of clean energy, green hydrogen, value-added energy offerings through digitalisation, storage, and carbon markets that increasingly are integral to addressing climate change. With a total capacity of more than 13.4 GW (including projects in pipeline), ReNew’s solar and wind energy projects are spread across 150+ sites, with a presence spanning 18 states in India, contributing to 1.9 % of India’s power capacity. Consequently, this has helped to avoid 0.5% of India’s total carbon emissions and 1.1% India’s total power sector emissions. In the over 10 years of its operation, ReNew has generated almost 1.3 lakh jobs, directly and indirectly. ReNew has achieved market leadership in the Indian renewable energy industry against the backdrop of the Government of India’s policies to promote growth of this sector. ReNew’s current group of stockholders contains several marquee investors including CPP Investments, Abu Dhabi Investment Authority, Goldman Sachs, GEF SACEF and JERA. Its mission is to play a pivotal role in meeting India’s growing energy needs in an efficient, sustainable, and socially responsible manner. ReNew stands committed to providing clean, safe, affordable, and sustainable energy for all and has been at the forefront of leading climate action in India. Job Description 1. Technical Issues Resolution for SGRE & Vestas fleet. Training to Asset Management & Self O&M team 2. RCA & CAPA implementation, Modification & Software implementation tracking for SGRE, Vestas & Mechanical Failures 3. Technical clearance of major components before dispatch. Construction - Engineering & Construction Quality, Safety(Factory Acceptance Tests ) 4. Finding alternative components for key parts. Writing and approving technical documentation for implementing preventive, breakdown maintenance strategies. 5. Continues focus on team building and mentoring to enhance technical skills for handling SGRE and Vestas turbines. 6. Initiating, developing, and monitoring new technologies to improve the safety, reliability, and performance of SGRE projects. 7. Central technical support for the material, supplier, and on-ground support for SGRE and mechanical components. 8. Material Quality management for incoming spare parts

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3.0 - 5.0 years

5 - 8 Lacs

Chennai

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Role As a business consultant, you will be responsible for the sales effort, achieving the revenue plan through acquisition of new accounts and farming of existing accounts across all industries. You will be responsible to position Dale Carnegie India / Walchand Plus as the preferred long-term learning solutions partner for all their training (soft skills, behavioral /vocational / domain / compliance) and digital / e-learning needs. 3-5 years of experience in sales of Service/product solutions to large enterprise clients across industry sectors. HR/OD/staffing solutions to large enterprise clients across industry sectors. Selling Vocational skilling solutions to clients in the CSR ecosystem & Skills Knowledge and experience of solution selling, concept sales, new client acquisition, account management, cross selling, and upselling. Proven track record of handling sales quota, meeting and exceeding targets consistently. Must possess strong negotiation skills and ability to establish relationships and network effectively. Must be presentable and must have excellent communication skills. Fluency in spoken English and Tamil is essential. Should have the ability to collaborate with internal teams to create propositions and service the client seamlessly. Superb computer literacy with capability in office software, including MS Word, Excel, and PowerPoint. Works comfortably under pressure and meets tight deadlines. Quantitative Skills (Ability to read, analyze and interpret data)

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