2847 Dns Jobs - Page 47

The AVD Engineer will be responsible for documenting and implementing complex virtual desktop interface solutions to be consistent with the global institutional policies/procedures. A successful candidate will be a part of the global team of AVD Engineers to perform integration activities between R1 and Cloudmed systems to create a unified AVD experience. Duties also include communicating technical/complex information both verbally and in writing, establishing, and maintaining cooperation, understanding, trust and credibility between all team members. In this role, AVD Engineer will be responsible for ensuring the optimal operation of the R1s AVD infrastructure by analyzing performance, capacity planning, installation, and maintenance of Azure AVD-related applications, and supporting all AVD infrastructure hardware and software. The successful candidate must have been a part of a successful project on deployment, management, and migration for large virtual desktop user base (2,000 + users). Responsibilities: Under a general guidance of the AVD Team Manager, carries out testing procedures and implementation plans to ensure operational reliability and scalability of AVD In alignment with the project goals, carries out procedures on R1 and Cloudmed infrastructure access for end users and development teams Works within established configuration and change management policies to ensure awareness, approval and success of changes made to the virtual infrastructure Analyzes existing systems and processes to recommend changes/improvements to maximize user capabilities Works with other Team members to ensure project delivery expectations are effectively communicated and met Provides Tier 2/3-type support for global AVD infrastructure (serves as a point of escalation for Tier 1 support) Participate in on-call rotations and perform off-hour maintenance activities Leads technical initiatives as assigned and acts as a mentor for other team members Designs, automates and engineers high-availability, scalable solutions for new and existing services Deploys, administers, and secures AVD environments for business needs (image management, application packaging, patching and deployment) Researches, implements, and documents new tools and processes Performs multiple tasks concurrently and responds to emergency situations effectively Performs duties in a professional, polite, considerate, courteous, and timely manner Understands, supports, enforces, and complies with company policies, procedures and standards of business ethics and conduct Required Qualifications: Associate or bachelor's degree in computer science or related discipline, relevant experience may substitute for the degree 3-5 years of overall virtual desktop experience 3-5 years extensive Microsoft server/desktop administration and Active Directory in multi domain forest environment (including GPOs, JSON, PowerShell scripting, DNS, DHCP, ADFS, RDS (Remote Desktop Services), SQL) Expertise in the Windows 10 operating environment, imaging process and Office 365 Experience creating, maintaining, and communicating complex information technology documentation Working knowledge of Azure administration Experience creating software packages, deployment, patch management, data, and cost analytics Knowledge of Azure cloud, networking, and enterprise architectures Desired Qualifications: Designing and supporting Microsoft infrastructure solutions including Azure Virtual Desktop, on-prem, cloud and hybrid Experience working with multiple vendors such as Microsoft (primary), Citrix, and VMware Horizon (desirable but not required) Hands-on experience with on-Prem Active directory, Microsoft Intune, and Azure AD, Infrastructure-as-Code deployment with automation Azure, Citrix, VMware or relevant to AVD Certifications highly desirable Ability to maintain the highest levels of customer satisfaction and be service-oriented Excellent verbal and written communication skills Team-oriented and adaptable.

- Required to work on Access Request Management fulfilment operations and tickets within defined SLAs - Required to perform UAA (User Access Administration) audit activities - Manage On/Off Boarding tasks - Required to perform Application role- based access, Prov/De Provisioning tasks - Required to manage access of inhouse applications such as Account Creation, Modification and Deactivation - Required to provision accounts in Enterprise directory services (Active Directory) - Required to perform tasks in O365 User provisioning - Basic administration of MS Azure Active Directory - Required to perform Multi Factor Authentication (MFA) admin tasks - Required to generate Status Reports, Dashboards and Quality Metrics - Candidate will be required to interact with Client, vendors and other business functions - Should be ready to work in rotational shift and support over Indian Holidays and Weekends - Should be open for 24*7 Support including Night shifts US business hours Skills: - Understanding of Identity and Access Management (IAM) concepts - Analytical and Troubleshooting skills - Well versed with creating and analyzing excel data for UAA related tasks - Word/Excel/PowerPoint knowledge - Basic SQL and Database Query processing knowledge and skills - Basic understanding of MS Active Directory and Azure services - Experience with Role Based Access Controls - Understanding of MFA and related administration skills - Communication and Presentation skills Preferred skill - PowerShell scripting knowledge if any Preferred Certifications - ITIL, Agile, SQL, MS Active Directory, Healthcare IT Education - B. Tech, BSC IT, BCA or any Technology Bachelor or Masters Degree

The Senior (L2-L3) Active Directory Administrator would need to have at least 5 to 8 years of directly related experience supporting Active Directory operations and engineering. Resolves and appropriately completes assigned cases and change requests and acts as an escalation for support issues. Applies new solutions through research and collaboration with team and determines course of action for new application initiatives. Implements new software solutions as required by the business. The core infrastructure technology duties include enterprise Microsoft Active Directory and Windows file services architecture creation and management, global system security and policy configuration, and top-level support for enterprise-wide initiatives. Technical Skill : Active Directory Domain Services (AD DS) Active Directory Certificate Services Azure AD Microsoft CA, PKI Group Policy Objects Windows Severs 2012, 2016, 2019 Active Directory Federation Services Virtualizations DNS, DHCP, DFS PowerShell, Scripting Technical Experience : Experience on Microsoft Windows Server Administration, Active Directory administration and Azure AD administration. Capable to handle All Major Incidents related to Active Directory and Domain environment. Strong understanding of architecting and configuring Microsoft Windows OS technology including Active Directory Forests, Domains, Trusts, DNS, DHCP, Group Policy and Organizational Units. Implementation, management and troubleshooting of the Active Directory Domain Forest. Creation and removal of domains. Multi-forest management within the Active Directory as well as dealing with one-way and two-way trust relationships. Hands-on experience & Strong knowledge in AD Migrations, Transitions, Active directory Forest Implementation. Experience in AD Inter-Forest Migration using AD Manager, Quest/ADMT tools, AD connect deployments, AD Upgradation projects. Deployment/Administration of Azure AD Connect Tool, Configuring Synchronization Rules, Troubleshoot Synchronization Issues. Add, remove, and configure Active Directory sites, sitelinks, and subnets. Diagnose and resolve problems associated with the Directory Replication service. Hands-on experience & Strong knowledge in Shell Scripting and automation - Power Shell. Hands-on experience & Strong knowledge ADFS, DFS, Windows PKI. Working within the Active Directory database for maintenance, recovery, and troubleshooting. Monitoring connectivity, synchronization, replication, netlogon, time services, FSMO roles, schema, NTDS database partitions, DNS settings, SRV records, and trust relationships. Monitor and resolve security/ Vulnerability situations at all levels of the domain to ensure a stable and secure domain server environment. Advanced level of Administration of Windows server with active directory, DNS, DHCP and High Availability. Implement, monitor, and maintain Active Directory DC design, Schema, OU design, Active Directory replication topology, and DC backup/restore procedures. Utilize logical problem solving to find creative solutions to problems in the environment on a broad scale. Assist in management and support of internal and external DNS systems. Assist in management and support of internal DHCP architecture and scoping. Create and update technical documentation of operating procedures as needed. Able to work in 24x7 Shift environments, mostly on USA shifts.

The role is within the Information Security Risk Management (ISRM) Cyber Fusion Engineering team responsible for the support of Thomson Reuters Cyber Defense Engineering Tools. The successful candidate will have the opportunity to learn - and provide skilled technical support - for our current infrastructure security toolset as well as our future security services within the technical operations environment. About the role: Support the development and maintenance of security tools and infrastructure such as Confluence, MISP Threat Intelligence Platform, and ServiceNow Security Incident Response. Help build and maintain cloud infrastructure in support of our technologies Collaborate with Cyber Defense teams such as the SOC, Threat Detection, Threat Intel, and Incident Response teams to understand feature and support needs. Act as an interface with other IT disciplines inside the larger organization to develop deployment pipelines for AWS infrastructure to meet Enterprise standards. About You: Bachelor's Degree with 3+ years IT or Information Security experience Scripting experience with Python and bash Foundational knowledge of AWS Application/Infrastructure administration experience in an Enterprise environment. Excellent customer service and communication (oral / written) skills required. Strong critical thinking, analytical, and troubleshooting skills. Must be able to accept delegated work on assigned projects and initiatives and complete them successfully with minimum supervision. Preferred Qualifications: Knowledge of/and experience with a Linux OS distribution. Hands on experience deploying and managing infrastructure in AWS Knowledge of/or experience with Infrastructure as Code technologies (e.g. Terraform, CloudFormation) and/or CI/CD pipeline technologies (e.g. AWS CodeBuild, CodePipeline, etc) Understanding of the principles of IaaS, PaaS, SaaS cloud environments Knowledge of/and experience in Cyber Security or Security+ certification Knowledge of/or experience with security orchestration, automation, and response (SOAR) tools. Understanding of network transport protocols and services (TCP/IP, syslog, DNS, ODBC, SFTP, SSH, PKI, etc.) Experience working in a large enterprise environment Whats in it For You? Join us to inform the way forward with the latest AI solutions and address real-world challenges in legal, tax, compliance, and news. Backed by our commitment to continuous learning and market-leading benefits, youll be prepared to grow, lead, and thrive in an AI-enabled future. This includes: Industry-Leading Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing. Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, and hybrid model, empowering employees to achieve a better work-life balance. Career Development and Growth: ?By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrows challenges and deliver real-world solutions. Our skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future. Culture: Globally recognized and award-winning reputation for inclusion, innovation, and customer-focus. Our eleven business resource groups nurture our culture of belonging across the diverse backgrounds and experiences represented across our global footprint. Hybrid Work Model: Weve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected. Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.

Editorial Support Specialist: Provides skilled technical support/delivery capability, with minimal supervision, for the current and future design, testing, delivery, support, and maintenance of production services in the technical operations environment. Provides technical and procedural consistency within a team focused on the implementation, service delivery and support of products, systems & networks. Contributes to initiatives for driving down incident rates and working with first line operations (and operations engineers within specialist functional teams, working with 2nd line operations) to improve service recovery times. Adheres to the implementation process to ensure that all aspects of operability are delivered whilst ensuring that existing service levels are maintained or improved. Contributes to defining operational standards, procedures, and best practice. Operations Engineers within specialist functional teams may have compliance assurance responsibility. Works in close liaison with various operational, project, development and product teams as well working within the Service Organisation to ensure ongoing service delivery and support can be maintained to agreed service levels. About the Role: Provide 2nd level end user support to the Reuters users (Text, Visuals). Be a point for escalation from stakeholders within the Reuters editorial business, reporting to Director of Special Technology Services Organisation Work with technology teams to scope and implement new and innovative technological solutions. Contact for providing daily macOS support, building of devices, as well as an escalation point for investigating and resolving non standard problems. Work directly with stakeholders, internal Thomson Reuters technology and security teams, third-party technology partners to deliver on macOS support, platform development and projects.Perform installation testing, and work with business to deliver on user acceptance, functional and load testing. As part of support and project delivery, the candidate might be expected to travel internationally on ad-hoc and planned occasional basis, to work on deployment upgrade work, office/floor moves and journalistic events.Work as an individual or part of a team to deliver single or multiple projects as directed.Physical effort, including the setup and installation of equipment. Assist staff with end user hardware and software issues (Windows and macOS devices, applications, soft phones, mobile phone, etc.) Support of editorial and inhouse developed applications.Support of backend infrastructure and systems as required.Providing support in person and as required over the phone.Initiate Major Incident process when required due to the impact on Reuters business, participate in Technical Recovery call. About you: To be considered for the role, you will need to have: Good knowledge of operation systems (MacOS, Window, iOS, Android) Good knowledge of, and experience with, networks (DHCP, DNS, subnets, routing, etc). Good working knowledge and experience of the following: Active Directory, Office 365, VPNs Experience in high volume ticket environment and system (ServiceNow) Able to demonstrate a history of successful support and project delivery Demonstrate excellent inter-personal skills and an ability to learn quickly Highly motivated and good self-starter Use and understanding of server operating systems (Windows Server, Unix, Linux) Awareness of technology security and related best practices An ability to communicate in a second language would be an advantage. Provide 2nd level end user support to the Reuters users (Text, Visuals). Be a point for escalation from stakeholders within the Reuters editorial business, reporting to Director of Special Technology Services Organisation Work with technology teams to scope and implement new and innovative technological solutions. Whats in it For You? Join us to inform the way forward with the latest AI solutions and address real-world challenges in legal, tax, compliance, and news. Backed by our commitment to continuous learning and market-leading benefits, youll be prepared to grow, lead, and thrive in an AI-enabled future. This includes: Industry-Leading Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing. Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, and hybrid model, empowering employees to achieve a better work-life balance. Career Development and Growth: ?By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrows challenges and deliver real-world solutions. Our skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future. Culture: Globally recognized and award-winning reputation for inclusion, innovation, and customer-focus. Our eleven business resource groups nurture our culture of belonging across the diverse backgrounds and experiences represented across our global footprint. Hybrid Work Model: Weve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected. Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.

Job description Job Title: International Technical Support Executive Location: Pune , Gurgaon , Bangalore Shift: Rotational Shifts and Rotational Offs Working Days: 5 Days Working, 2 Days Off Transport: Both Way Cab Facility Provided 1 year of tech support experience on Papers (Mandate) Key Responsibilities: Provide technical support to international customers via phone, email, or chat Troubleshoot software/hardware issues and guide users through step-by-step solutions Escalate unresolved queries to the appropriate internal teams Maintain accurate records of customer interactions and resolutions Meet performance metrics including customer satisfaction, issue resolution time, and quality standards Requirements: Graduate / UG (any stream) Excellent communication skills in English (both verbal and written) Basic understanding of technical concepts (networking, OS, hardware/software) Willingness to work in rotational shifts and on rotational offs Freshers are welcome; up to 1 year of tech support experience preferred Perks & Benefits: Both way cab facility Opportunity to work in a fast-paced, international work environment Career growth and upskilling opportunities Interested in Joining? Call or WhatsApp your resume to HR Ankita : +91 8840819455 Email: ankita02.hiresquad@gmail.com Please share this opportunity with friends who are actively looking for jobs!

Domain: Network Engineer Location: Chennai Exp: 2+ Years Notice: Immediate to 15 days Shift: Rotational Shift Max CTC: 7 LPA Must have exp in Routing, Switching, IP subnetting and Wireshark Regards Gopinath 9150989283

Job description Job Title: International Technical Support Executive Location: Pune , Gurgaon Shift: Rotational Shifts and Rotational Offs Working Days: 5 Days Working, 2 Days Off Transport: Both Way Cab Facility Provided 1 year of tech support experience On Papers (Mandate) Key Responsibilities: Provide technical support to international customers via phone, email, or chat Troubleshoot software/hardware issues and guide users through step-by-step solutions Escalate unresolved queries to the appropriate internal teams Maintain accurate records of customer interactions and resolutions Meet performance metrics including customer satisfaction, issue resolution time, and quality standards Requirements: Graduate / UG (any stream) Excellent communication skills in English (both verbal and written) Basic understanding of technical concepts (networking, OS, hardware/software) Willingness to work in rotational shifts and on rotational offs 1 year of tech support experience preferred Perks & Benefits: Competitive salary Both way cab facility Opportunity to work in a fast-paced, international work environment Career growth and upskilling opportunities Interested in Joining? Call or WhatsApp your resume to HR Ankita : +91 8840819455 Email: ankita02.hiresquad@gmail.com Please share this opportunity with friends who are actively looking for jobs!

Manage and maintain Linux servers (CentOS, Ubuntu, Debian) in cloud and web hosting environments. Configure and optimise web servers (Apache, Nginx), mail servers, and databases (MySQL/MariaDB, PostgreSQL). Work with control panels such as cPanel/WHM, Plesk, and WHMCS for hosting and automation tasks. Implement and manage firewalls, perform DDoS mitigation, and conduct server security hardening. Set up and support virtualization platforms (KVM, Proxmox, VMware). Create automation scripts using Bash, and work with tools like Ansible and cronjobs. Monitor systems, troubleshoot network/server issues, and maintain detailed logs and documentation. Assist with DNS, SSL, IP subnetting, reverse DNS, and other network configurations.

Hi everyone. Open Positions in the Microsoft CRM Sys Admin & eComm sys Admin Role Greetings from Tekaccel! This is an excellent opportunity with us. If you have that unique and unlimited passion for building world-class enterprise software products that turn into actionable intelligence, then we have the right opportunity for you and your career. What are we looking for? Skill: Microsoft CRM Sys Admin & eComm sys Admin Experience: 5+ years Location: Hyderabad Work mode: Hybrid NP: 0-30 Days Hire type: Full-time *** Must have 5+ relevant experience *** • Should have strong experience with Active Directory and Group policies. Job Summary: We're seeking an experienced Microsoft CRM System Administrator to join our team. As a key IT team member, you will be responsible for managing and maintaining our organization's Microsoft Dynamics 365 CRM system, ensuring its stability, security, and performance. CRM SYS ADMIN: • Manage and maintain the Microsoft Dynamics CRM environment, ensuring system availability, performance, and security. • Managing user accounts, roles, permissions, and security settings. . Deployment of solutions and configurations • Implementing security policies and standards. • Testing and validating that configurations and customizations made to the system will produce quality and accurate output. • Monitoring and optimizing system performance, availability, and reliability using various tools and methods to resolve issues. • Support, create, and enhance Microsoft Dynamics workflows and customizations • Develop operational and management reporting and dashboards • Develop new forms and modify existing forms • Plan and conduct testing and system upgrades SKILLS: • Minimum of 5 years of experience with Dynamics (latest version is Dynamics 365) • Strong troubleshooting and problem-solving skills. • Data-driven, algorithmic, and critical thinking. • Strong collaboration and communication skills. • Relevant Microsoft certifications (e.g., Microsoft Certified: Dynamics 365 Fundamentals, Dynamics 365 Customer Service Functional Consultant Associate) are preferred. • Strong understanding of CRM concepts, business processes, and best practices. • Experience with Microsoft Power Platform (Power Apps, Power Automate, Power BI) is preferred. • Excellent analytical, problem-solving, and communication skills. • Ability to work independently and collaboratively in a fast-paced environment. • Relational database management, including queries, reporting, and administration, is desired. Nice to Have: • Effective communication and collaboration skills. What We Offer: • Competitive salary and benefits package. • Collaborative and dynamic work environment. If interested, candidates, please share your updated resume at naveen@tekaccel.com or WhatsApp at +91 7997763537 Tekaccel Software Services India

BAU operation Support Skill sets : Routing, Switching, Wireless, Firewall and Load balancers Technologies : Cisco, Checkpoint, SRX, Cisco ASA, Fortigate Firewall, F5, Aruba Wireless. Maintain the network infrastructure Acknowledge, troubleshoot and resolve tickets that are assigned to the team in a correct way Escalate incidents internally or to 3rd party partners when required Participate, on a punctual basis on specific projects related to his/her specialty The Network Engineer must have good interpersonal skills and must be a team player. In close relations with: Atos Infrastructure Operations Team Incident Manager Problem Manager Service Delivery Manager CMDB Manager Change Manager End User Duties: Maintain the network infrastructure: Incident resolution, problem resolution Troubleshooting, co-ordination with third party suppliers as well as with the central IT department of the customer Advises the project team and ECTL in areas such as capacity management Contingency planning, environment planning, configuration management and other relevant tasks related to the role Design and implement network solutions Maintains the relevant documents/manuals describing the network infrastructure Provides input for incidents/problems/defects post closure analysis to the incident/problem manager and/or the technical team leader Provides input or organize regular knowledge transfer sessions Working Conditions Work shifts of 8 hours covering the time range between 7-19 from Monday to Friday with some flexibility required when overtime is exceptionally needed/ standby duty Employment and technical requirements (At least 5 years of professional experience in the specific domains as described below) Switching and routing engineer (Cisco Nexus 9k, catalyst, VRF s and OSPF Routing) Wireless LAN controller (cisco) 802.1x / Cisco ISE Firewall engineer (checkpoint) Pulse secure SSL VPN (plus) Load-balancer F5 (plus) IPAM, DNS, Proxy and ServiceNow knowledge (plus) Cisco Meraki experience and skills Aruba Access Points provisioning Access Points managemente Wireless clients management Wireless clients filtering Wireless clients accounting

locationsBangalore,India time typeFull time posted onPosted Today job requisition idR0000388655 As a Fortune 50 company with more than 400,000 team members worldwide, Target is an iconic brand and one of America's leading retailers. Target in India operates as a fully integrated part of Targets global team and has more than 4,000 team members supporting the companys global strategy and operations. Joining Target means promoting a culture of mutual care and respect and striving to make the most meaningful and positive impact. Becoming a Target team member means joining a community that values diverse backgrounds. We believe your unique perspective is important, and you'll build relationships by being authentic and respectful. At Target, inclusion is part of the core value. We aim to create equitable experiences for all, regardless of their dimensions of difference. As an equal opportunity employer, Target provides diverse opportunities for everyone to grow and win Lead specialist is responsible to process the various components of involuntary payroll Garnishment deductions, setups such as Student loan, Bankruptcy, Child support etc, Lien levy notices, reports and ensuring compliance with Federal and State Payroll requirements also build subject matter expertise in partnership with analyst and provide support in handling projects Duties and responsibilities Handling Payroll involuntary deductions and setups with 100% Accuracy Working on reports, notices, Indexing , letters related to Garnishment Build subject matter expertise in partnership with analyst and provide support in handling projects Ensure all process trainings have been attended, queries raised and clarified to execute smooth flow of process. Supporting the Analyst on reports relating to Pay run and Garnishment deductions Indexing court documents, Setup involuntary deductions, send term letters, answering status letters from court Ensure awareness of all policies and compliance relating to US payroll and apply during the execution of daily work Flexibility in handling different process and managing workload during system downtime and year end timelines Communicate within payroll teams as per business requirements Answering email queries from store HR on payroll related queries and Garnishment adjustments as requested Researching, analyzing and taking necessary action on the pay run, Garnishment and payroll reports Completion of Ad hoc projects supporting the partners. Communication Communication with partners as per business requirement and to ensure the team is updated on all process changes, also on system issues and adhering to escalation path in troubleshooting to get the issue resolved. Innovation : Generate ideas to streamline the process, which can save time and increase efficiency and encourage TMs by providing process expertise in generating value added ideas. Reporting/ working relations Reporting to Manager and working closely with SME and flexible in working on different areas of payroll line example Tax, Garnishment, Pay run processing and Banking Minimum Requirements Bachelor degree in Human Resources/ Business/ Accounting is desirable but not essential Excellent written and communication skills FPC certified preferred. Desired requirements Requires 2+ years of payroll experience with excellent knowledge on all Federal, State & Local Laws Experience with MS office packages (i.e. Excel, Word and PowerPoint) Attention to detail, accurate and professional communicator.

Server management activities such as Disk management, LVM management, Software Managegent Configuring working with alternate disk installation while upgrading and installing patches. Experience troubleshooting performance related issues (CPU, Memory, Network, disks) File system management - Creation, Deletion, File Systems Changes Grow and Shrink. Managing log files, errpt, daily health checks. Working with paging spaces – creation, increase, decrease paging spaces as per the requirement. Server restore using mksysb and working with NIM such as configuring making resources for network installation. Server restore via NIM using mksysb etc., Server Installation, APAR, PTF and TL installation and management. Configuration of new devices. Identifying faulty devices and replacing devices - disk replacement incases of any disasters. Working with mirrored logical volumes. Device management, including adding, changing, and configuring physical and logical devices. Installation, configuration, Migration, Maintenance and troubleshooting of AIX User/Group administration and management LVM/VG/file system Management, AIX device firmware upgrades NFS Server & Client Implementation Shell scripting for routine jobs, automation of tasks and monitoring Installation and configuration Aix support packages like SCM, SSH,ISS,SUDO Perform monthly health checks on wide range of servers and ensure they comply with policy standards. Checking error reports on the servers and health check of the servers Running system snap, system dump, diag to troubleshoot any problems found in the server Change/Problem Management Tools- SNow Installation, configuration, troubleshooting and maintenance of HACMP clusters Checking cluster statistics, resource groups status, moving resources between nodes Monitoring all the HACMP cluster Services Review of HACMP generated logs Cluster storage activities – Addition/expansion of VG’s/LV’s/Filesystems HACMP failover/fallback operations Perform Cluster verification to ensure configurations on all HACMP nodes are identical Volume group synchronization to replicate attributes across cluster Installation and configuration of Linux operating system SUSE and RHEL. Sound knowledge in yast tool, zypper and yum Managing Linux networking services, configuration and troubleshooting. Perform user and group administration and filesystem permissions Installation and Configuration of Linux operating system. Identify and troubleshooting DNS issues Mail Server Configuration, securing & troubleshooting Linux web server as Apache configuration, securing and troubleshooting Firewall, Backup of Linux servers. Monitor and troubleshoot network and server issues. Securing and maintain samba, FTP, SSH Server Working experience on fast phased 24X7 production support. Exposure on handling Incident and Change management. Experience on DNS and Mail Server Administration. Experience on Patch Management on different Unix Flavors. Remote Server Administration using Putty connectors. Experience in troubleshooting in a distributed environment Configuration of NFS, SSH, FTP and SAMBA server Experience in bash shell scripting. Administration and maintenance of Mail servers and Web servers Server management as part of daily routines – Housekeeping, Health checks, working on tickets, disk management, LVM, User Management, Software installations, job Scheduling using Cron, backup and restorations. Resolving tickets and updating in Service Now ticketing tool. 24/7 On-call experience in system administration. Role & responsibilities Preferred candidate profile

GNOC Network Engineer Technical Skills required Experience on ITIL and Service Management concepts primarily Change, Incident and Event management. Good understanding of network monitoring concepts and tools. Experience working on Cisco LAN switching Experience working on Juniper LAN switching Experience working on Juniper WAN switching Experience working on Velo Cloud Experience working on Cisco WAN environment. Ability to troubleshoot issues related to routing Protocols : OSPF, EIGRP, BGP Skills to analyze Network performance related issues Support Cisco / Juniper based LAN segments Experience working on TCP packet analyzer tools, ethereal, sniffer etc. Experience working on Riverbed cascade / Bluecoat packet shapers Experience working on Aruba Wireless environment Experience working on Infoblox DNS servers Experience working on F5 GTM/LTMs Good understanding of firewall and proxy servers Primary Responsibilities Restoration of high severity incidents Lead and drive restoration calls Engage & drive restoration with required vendors Identify RCA for incidents & provide remediation plan to functional teams Present monthly view of incidents/restoration efficiency, RCA & remediation Review & approve CRQs for impact assessment Keep the Config Management DB updated Keep the Known Error DB updated Identify improvement opportunities in the env & handover to the functional teams Decision making - provide opinion on how to work efficiently, other potential conclusions that can be drawn from the data, how to adjust the reports to draw conclusions more clearly Formal Education & Certification Bachelors degree in computer science / information system or equivalent - Preferably CCNA with an experience of L1/ L2 network support

locationsGURGAON, INDINDIA VIRTUAL, IND time typeFull time posted onPosted 3 Days Ago time left to applyEnd DateMay 26, 2025 (13 days left to apply) job requisition idR1146864 . Key Responsibilities Security Administration Design, Engineer and manage security solutions. Configure, monitor, and troubleshoot systems to ensure optimal performance and security. Plan and execute upgrades, patches, and other maintenance activities for security tooling. Collaborate with the cybersecurity team to ensure robust security measures and compliance with industry standards. Technical Support and Troubleshooting: Provide advanced technical support for AWS cloud networking issues. Mentor and guide junior engineers and IT support staff. Documentation and Reporting Create and maintain comprehensive documentation of configurations, procedures, and processes. Generate regular reports on system performance, security incidents, and maintenance activities. Qualifications Education : Bachelors degree in computer science, Information Technology, Cybersecurity, or a related field; or equivalent work experience. Experience : At least 3 years of hands-on experience in Cyber Security. Technical Skills: Strong understanding of network protocols and services (TCP/IP, DNS, VPN, etc.).Knowledge of scripting languages (PowerShell, Python) for automation. Key Competencies Problem-Solving Skills: Strong analytical and troubleshooting abilities to diagnose and resolve complex technical issues. Communication Skills: Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical stakeholders. Project Management Ability to manage multiple projects and priorities in a fast-paced environment. Offers of employment are conditional upon passage of screening criteria applicable to the job.

locationsGURGAON, INDINDIA VIRTUAL, IND time typeFull time posted onPosted 4 Days Ago time left to applyEnd DateMay 23, 2025 (10 days left to apply) job requisition idR1146865 . Key Responsibilities Security Administration Design, Engineer and manage security solutions. Configure, monitor, and troubleshoot systems to ensure optimal performance and security. Plan and execute upgrades, patches, and other maintenance activities for security tooling. Collaborate with the cybersecurity team to ensure robust security measures and compliance with industry standards. Technical Support and Troubleshooting: Provide advanced technical support for AWS cloud networking issues. Mentor and guide junior engineers and IT support staff. Documentation and Reporting Create and maintain comprehensive documentation of configurations, procedures, and processes. Generate regular reports on system performance, security incidents, and maintenance activities. Qualifications Education : Bachelors degree in computer science, Information Technology, Cybersecurity, or a related field; or equivalent work experience. Experience : At least 3 years of hands-on experience in Cyber Security. Technical Skills: Strong understanding of network protocols and services (TCP/IP, DNS, VPN, etc.).Knowledge of scripting languages (PowerShell, Python) for automation. Key Competencies Problem-Solving Skills: Strong analytical and troubleshooting abilities to diagnose and resolve complex technical issues. Communication Skills: Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical stakeholders. Project Management Ability to manage multiple projects and priorities in a fast-paced environment. Offers of employment are conditional upon passage of screening criteria applicable to the job.

VXI Global Solutions, LLC is looking for IT Support Technician to join our dynamic team and embark on a rewarding career journey. Conducting electrocardiogram (EKG), phonocardiogram, echocardiogram, and stress tests by using electronic equipment. Ensuring cardiology patients are comfortable by answering any questions they have about the tests. Recording the results of cardiological tests and consulting with the physician on duty to schedule any follow-up tests. Assisting physicians during non-evasive cardiological procedures by monitoring the patients' heart rates and alerting the physicians to any readings outside normal ranges. Maintaining cardiological equipment and supplies with daily cleanings and adjustments. Recording supply inventory levels and restocking the supply storeroom accordingly. Troubleshooting problems with cardiological equipment and reporting any malfunctions to superiors. Staying up-to-date with cardiological developments by attending conferences and participating in research projects

Company Overview With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And were only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve? Read on. At UKG, you get more than just a job. You get to work with purpose. Our team of U Krewers are on a mission to inspire every organization to become a great place to work through our award-winning HR technology built for all. Here, we know that youre more than your work. Thats why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If youre passionate about our purpose people then we cant wait to support whatever gives you purpose. Were united by purpose, inspired by you. About the Role:The Product Support Representative role involves fostering strong relationships with customers primarily through service requests and Salesforce connectivity. This position is expected to deliver high quality support to our UKG Ready customers, while utilizing outstanding customer service skills and techniques that promote customer satisfaction and retention. This position will provide end user support for the UKG Ready Time and Labor, Human Resources, and Payroll modules. This role requires sharp analysis, problem-determination, and troubleshooting skills.Primary/Essential Duties and Key ResponsibilitiesWork as a first point of contact for a team servicing customers with the use and usability of our UKG Ready application. Provide product support, which may also include outbound call backs and internal support tickets. Acquire and expand knowledge of product offerings, support policies, and methods of support delivery. Provide excellent customer service skills with a proactive approach for customer satisfaction. Develop strong relationships with internal partners and communicate with people at all levels of the organization via multiple communication platforms. Use product knowledge and experience to resolve difficult queries submitted by end-users while making use of problem-solving abilities. Maintain the "Partners for Life" model by providing white-glove support. Work effectively within a fast-paced environment with a high degree of success Acquire and maintain knowledge of product related changes and current department policies and procedures Leverage various technologies and multiple screens efficiently. Attend internal and external department training sessions as requiredQualifications Proficient in English, encompassing writing, speaking, and comprehension Ability to multi-task in order to complete tasks and achieve goals in a fast-paced and metrics-driven environment 1-3 years customer service experience Experience with US Payroll/Time and Labor/HR Demonstrate strong technical troubleshooting skills by breaking down the expected versus actual results, reproducing the issue, researching, and verifying the solution Confidence and strong leadership abilities Strong verbal and written communication skills with demonstrated ability to communicate effectively Ability to set and manage customer expectations Effective collaboration and time management skills Ability to multitask; can prioritize and juggle many tasks or projects at once Experience in handling difficult or sensitive situations in a professional, timely, and thorough manner Highly motivated and team oriented Open to working in EST time zonesEducation and CertificationsBachelors degree requiredBCom, BA, BSc. Proficient in Microsoft Suite Applications, including Outlook, Teams, Excel, & Word Certification in the Payroll/HR industry a plus Where were going UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet its our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow! UKG is proud to be an equal opportunity employer and is committed to promoting diversity and inclusion in the workplace, including the recruitment process. Disability Accommodation in the Application and Interview Process For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com

Candescent is the largest non-core digital banking provider. We bring together the transformative technologies that power and connect account opening, digital banking and branch solutions for banks and credit unions of all sizes on any core. Our Candescent solutions power the top three U.S. mobile banking apps and are trusted by banks and credit unions of all sizes. We offer an extensive portfolio of industry-leading products and services with an extensible ecosystem of out-of-the-box and integrated partner solutions. In addition, our API-first architecture and developer tools enable financial institutions to optimize and expand upon their existing capabilities by seamlessly integrating custom-built or third-party solutions. And our connected in-person, remote and digital experiences reinvent customer service across all channels. Self-service configuration and marketing tools give financial institutions greater control of their branding, targeted messaging and overall user experience. And data-driven analytics and reporting tools provide valuable insights to help drive continued growth and profitability. From conversions and implementations to custom development and customer care, our clients get expert, end-to-end support at every step. Exp: 4-6 Years Location: Bangalore Key Responsibilities and Skills: Primary contact to resolve and engage resources for production/hosting related issues. Participate in technical network troubleshooting. This includes working with Network Engineering and Incident Management teams to drive issue resolution. Facilitate incident bridge lines when application outages occur. Monitor Dashboards, respond to alerts, and manage a ticket queue. Experience with network infrastructure, including routers, switches, firewalls, access points, and knowledge of wired and wireless networks, VLANs, VPNs, and network security practices. Proficient knowledge of Linux, infrastructure, and networking (TCP/IP, DNS, DHCP). Understanding of cloud-based computing, including GCP and AWS. Manage communications via email and respond to phone calls from US-based customers, internal teams, data processing vendors, and other various third-party vendors. Outstanding English communications skills, both written and verbal, is a must. Document and maintain processes to streamline operational tasks and improve efficiency. You will be required to have a flexible schedule, including weekend support. Offers of employment are conditional upon passage of screening criteria applicable to the job. EEO Statement Integrated into our shared values is Candescent s commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. Candescent is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at Candescent has an ongoing responsibility to respect and support a globally diverse environment. Statement to Third Party Agencies To ALL recruitment agencies: Candescent only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, Candescent employees, or any Candescent facility. Candescent is not responsible for any fees or charges associated with unsolicited resumes.

AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation. AtAHEAD, we prioritize creating a culture of belonging,where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD. We are an equal opportunity employer,anddo not discriminatebased onan individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, maritalstatus,or any other protected characteristic under applicable law, whether actual or perceived. We embraceall candidatesthatwillcontribute to the diversification and enrichment of ideas andperspectives atAHEAD. Requirements: Proficient with Active Directory and related concepts Familiar with access control methods (RBAC/ABAC) Working knowledge of identity lifecycle management processes and challenges Hands-on experience with cybersecurity tools that function in the following spacesPAM / PIM / IAM, DLP, SOAR (XSIAM), Microsoft Security, AWS Security, Red Teaming / AppSec, Isolated Recovery Environments (IREs) Experience with identity federation and SSO solutions PAM experience or familiarity with specific vendor tools Able to speak to PAM best practices Understanding of the principle of least privilege, separation of duties Experience with REST API and app integration Experience configuring, guiding, or overseeing access review and certification, role management Past participation in identity steering committee Understanding of PIM, JIT, conditional access Familiarity with US compliance and regulatory frameworks that inform identity requirements Qualifications: 6+ years of working knowledge of one or more Identity-Based Security SolutionsOkta, Sailpoint, Delinea, BeyondTrust, CyberArk, etc. Any of the following preferred but not required Security+, CISSP, any vendor-specific certifications related to Identity products Willingness to travel to support client projects and shadowing opportunities (50+ % of the time) Why AHEAD: Through our daily work and internal groups like Moving Women AHEAD and RISE AHEAD, we value and benefit from diversity of people, ideas, experience, and everything in between. We fuel growth by stacking our office with top-notch technologies in a multi-million-dollar lab, by encouraging cross department training and development, sponsoring certifications and credentials for continued learning. USA Employment Benefits include - Medical, Dental, and Vision Insurance - 401(k) - Paid company holidays - Paid time off - Paid parental and caregiver leave - Plus more! See benefits https://www.aheadbenefits.com/ for additional details. The compensation range indicated in this posting reflects the On-Target Earnings (OTE) for this role, which includes a base salary and any applicable target bonus amount. This OTE range may vary based on the candidates relevant experience, qualifications, and geographic location.

AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation. AtAHEAD, we prioritize creating a culture of belonging,where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD. We are an equal opportunity employer,anddo not discriminatebased onan individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, maritalstatus,or any other protected characteristic under applicable law, whether actual or perceived. We embraceall candidatesthatwillcontribute to the diversification and enrichment of ideas andperspectives atAHEAD. AHEAD is searching for an Onboarding Engineer to be a part of our Managed Services team. Candidates are eager to learn, customer focused, an effective communicator, self-initiating and can perform most tasks without direct oversight. Responsibilities Configure infrastructure in the client environment to be added into monitoring including Network, Server, Storage, Backup, Data Protection, Hyperconverged, ESXi, and other infrastructure. Create client technical documentation. Communicate the status of the onboarding project tasks. Ensure that clients infrastructure is healthy, stable, documented, and configured with accepted technical best practices. Serve as a technical subject matter expert and as an escalation point on complex monitoring issues for the Managed Services team. Qualifications/ Technology Experience: Minimum of 5+ years of related experience in supporting Windows / Linux in an enterprise environment. Experience with Windows, Active Directory, DHCP, DNS, and certificates. Linux OS configuration and troubleshooting preferred. A college degree or equivalent in Information Systems or related field. Unique education, specialized experience, skills, knowledge, training, or certification may be substituted for education. Managed Services or Consulting experience is a plus. Excellent written and verbal interpersonal skills and ability to build and maintain collaborative and positive working relationships at all levels. Skilled in achieving results in a customer centric environment. Self-motivated with the ability to work in a fast-paced environment. Experience with performance monitoring tools Elastic, LogicMonitor, SolarWinds, etc. Ability to effectively interact with all levels of business via phone, written communication, and in person. Team collaboration, responsiveness, ability to multi-task. Strong sense of urgency, ability to set priorities and perform the job with little guidance. Why AHEAD: Through our daily work and internal groups like Moving Women AHEAD and RISE AHEAD, we value and benefit from diversity of people, ideas, experience, and everything in between. We fuel growth by stacking our office with top-notch technologies in a multi-million-dollar lab, by encouraging cross department training and development, sponsoring certifications and credentials for continued learning. USA Employment Benefits include - Medical, Dental, and Vision Insurance - 401(k) - Paid company holidays - Paid time off - Paid parental and caregiver leave - Plus more! See benefits https://www.aheadbenefits.com/ for additional details. The compensation range indicated in this posting reflects the On-Target Earnings (OTE) for this role, which includes a base salary and any applicable target bonus amount. This OTE range may vary based on the candidates relevant experience, qualifications, and geographic location.

AHEAD is searching for a Virtualization/VDI/Citrix/Horizon Engineer to be a part of our Managed Services team.Candidates are eager to learn, customer focused, an effective communicator, self-initiating and can perform most tasks without direct oversight. Our Virtualization Engineer is a valued member of the Managed Services Technical Operations Team responsible for incident management, service request management, and change management virtualization support for all Managed Services customers. This position will report to and receive direction from the Manager, Technical Operations. Roles and Responsibilities Provides Tier-2/3 technical support to clients Administer, maintain, and support a variety of complex client AVD/Citrix environments Identify, analyse, and resolve problems on a variety of VDI platforms Handles day-to-day VMware vSphere operational tasks including but not limited to: Performance analysis of overall system health Disk and Network management, configuration, and troubleshooting Apply software updates and deploy new systems Troubleshooting performance or configuration issues on virtualization platform hardware. Perform root cause analysis for issues / provide workarounds to ensure business continuity Troubleshooting performance or configuration issues on VDI platform hardware Utilizes a variety of technology tools and procedures to respond and resolve internal and external customer issues Ensure that all incident tickets, change records and service requests are fully documented, planned, resolved, and/or executed on time and per the customers expectations and within the agreed Service Level Agreement (SLA) Create and maintain client technical documentation Communicate, internally and externally, the status of the incident ticket/service request directly with the customer or broadcast to a larger audience as defined per SLA Work with the Manager of Technical Operations to understand client business needs, identify solutions, and provide strategic recommendations Ensure that clients infrastructure is healthy, stable, documented, and configured with accepted technical best practices Manage incident/task workflow, prioritize requests, and maintain transparent communication. Manage and exceed client expectations Complete yearly training plan objectives and relevant certifications Qualifications Minimum of 8+ years of related experience with Citrix/AVD/Azure Virtual desktop. Experience with virtualization platform hardware such as Nutanix, Dell, HPE, Cisco UCS is required Minimum of 6+ years of related experience with Citrix/Horizon. Managed Services or Consulting experience is a plus Experience with performance monitoring tools LogicMonitor, SolarWinds, Control Up, etc. Ability to effectively interact with all levels of business via phone, written communication, and in-person Team collaboration, responsiveness, ability to multi-task Strong sense of urgency, ability to set priorities and perform the job with little guidance Excellent written and verbal interpersonal skills and ability to build and maintain collaborative and positive working relationships at all levels Reporting skills critical Strong interpersonal and communication skills (written and oral) required Strong analytical and problem-solving skills Self-motivated with the ability to work in a fast-paced environment

AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation. AtAHEAD, we prioritize creating a culture of belonging,where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD. We are an equal opportunity employer,anddo not discriminatebased onan individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, maritalstatus,or any other protected characteristic under applicable law, whether actual or perceived. We embraceall candidatesthatwillcontribute to the diversification and enrichment of ideas andperspectives atAHEAD. Responsibilities Serve asapoint of contact for users seeking technical assistance, both in-person as well as remotely Process and respond to incoming tickets to ensure courteous, timely, and effective resolution of incidents and requests Troubleshoot and determine best solutions, providing accurate, thorough, and clear communication to users Escalate unresolved issues to the appropriate level of the IT Operations team Properly record incident actions and follow-up details into the IT ticketing system Provide troubleshooting and technical support for Windows and macOS laptops Provide troubleshooting and technical support forMicrosoft 365desktop and web applications Provide troubleshooting and technical support for cloud applications andproductivity tools Provide on-site support for office technology, such as copiers, printers, wireless, Audio/Video Conferencing, phones, etc. Assist with on-site troubleshooting and maintenance of office technology and infrastructure projects under the direction of the IT Operations team Assist with the creation of user accounts and setting up new users Assist with password resets, multi-factor authentication, and user account management Create and maintain user-facing knowledge management documentation on procedures, solutions, and how-to guides Qualificiations Must have experience with AI/ML or hold a certification related to AI. 12+ years in a desktop supportand leadership role. Proficient technical support skills withMicrosoft365,laptophardware(Windows 10, macOS)iOS and Android devices Experience with ServiceNow or JIRA. Prior exposure to remote support tools such as Bomgar Experience with Mobile Device Managementtools, such asIntune,and endpoint security tools, such as Carbon Black Capable of supporting VOIP, teleconferencing systems, andcommunications tools such asWebexor Microsoft Teams Ability to troubleshoot and support infrastructure such as wireless, multi-function copiers, AV, and networking (TCP/IP, DNS, etc.) Technical troubleshooting and problem-solving capabilities Organized and able to shift tasks as priorities evolve Team-oriented collaborator willing to share knowledge and experience Solid communicator with the ability to provide professional documentation Education Bachelors Degree Technical Certifications encouraged (Comp TIA A+, MCSE, etc.) Why AHEAD: Through our daily work and internal groups like Moving Women AHEAD and RISE AHEAD, we value and benefit from diversity of people, ideas, experience, and everything in between. We fuel growth by stacking our office with top-notch technologies in a multi-million-dollar lab, by encouraging cross department training and development, sponsoring certifications and credentials for continued learning. USA Employment Benefits include - Medical, Dental, and Vision Insurance - 401(k) - Paid company holidays - Paid time off - Paid parental and caregiver leave - Plus more! See benefits for additional details. The compensation range indicated in this posting reflects the On-Target Earnings (OTE) for this role, which includes a base salary and any applicable target bonus amount. This OTE range may vary based on the candidates relevant experience, qualifications, and geographic location.

AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation. AtAHEAD, we prioritize creating a culture of belonging,where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD. We are an equal opportunity employer,anddo not discriminatebased onan individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, maritalstatus,or any other protected characteristic under applicable law, whether actual or perceived. We embraceall candidatesthatwillcontribute to the diversification and enrichment of ideas andperspectives atAHEAD. AHEAD is searching for an Automation Engineer to be a part of our Managed Services team. This individual will provide DevOps functions supporting our growing Managed Services business.This individual will develop automated solutions, implement CI/CD processes, ensure security and compliance, and collaborate with internal teams.The automation engineer must have a strong technical background, analytical skills, and excellent collaboration skills.The ideal candidate will have experience with infrastructure as code, containerization, and orchestration technologies. Roles & Responsibilities: Partner with internal teams to identify and prioritize automation opportunities Develop tools to automate the standup of Elastic Observability for customers and provide ongoinglifecycle management of the platform Develop internal automation tools and applications to reduce upgrade times Develop applications for new customer onboardings to improve accuracy and time to go-live Partner with other teams to integrate automation functions with ServiceNow Implement and maintain CI/CD processes to ensure that changes are tested, approved, and deployed in an automated and secure manner Work with security and compliance teams to implement security and compliance controls and ensure that they are being followed Create and maintain technical documentation. Serve as a subject matter expert and escalation point for automation technologies Communicate with customers and internal team with transparency Complete training and certification as assigned to further skills and knowledge Qualifications: A college degree or equivalent in Information Systems or related field. Unique education, specialized experience, skills, knowledge, training, or certification may be substituted for education. Minimum of 5 years of related experience. Managed services or consulting experience required Experience with Scrum methodologies and ability to lead Scrum sessions to optimize software release testing and deployment efforts. Experience with databases (e.g.MySQL, ElasticSearch, etc.) Experience usings release/DevOps Tools (e.g.Jenkins, Artifactory, SonarQube, etc.) Experience with source control tools and methods (Git) Experience with infrastructureas code tools (e.g.Terraform, Ansible) Experience with performance monitoring tools (e.g.Elastic, LogicMonitor, SolarWinds, etc. Strong scripting skills (e.g. Bash, Python) Experience integrating tools with ServiceNow Experience with Linux and Windows operating systems Basic knowledge of enterprise IT systems including Windows, Active Directory, DHCP/DNS, routers/switches, firewalls, storage, compute, virtualization Excellent written and verbal interpersonal skills and ability to build and maintain collaborative and positive working relationships at all levels. Understanding of general IT security principles and how to ingrain security best practices in the development lifecycle Self-motivated with the ability to work in a fast-paced environment Excellent problem-solving and troubleshooting skills Demonstrated commitment to continuous learning and personal development. Why AHEAD: Through our daily work and internal groups like Moving Women AHEAD and RISE AHEAD, we value and benefit from diversity of people, ideas, experience, and everything in between. We fuel growth by stacking our office with top-notch technologies in a multi-million-dollar lab, by encouraging cross department training and development, sponsoring certifications and credentials for continued learning. USA Employment Benefits include - Medical, Dental, and Vision Insurance - 401(k) - Paid company holidays - Paid time off - Paid parental and caregiver leave - Plus more! See benefits https://www.aheadbenefits.com/ for additional details. The compensation range indicated in this posting reflects the On-Target Earnings (OTE) for this role, which includes a base salary and any applicable target bonus amount. This OTE range may vary based on the candidates relevant experience, qualifications, and geographic location.

Role Proficiency: Resolve enterprise trouble tickets within agreed SLA and raise problem tickets for permanent resolution and/or provide mentorship (Hierarchical or Lateral) to junior associates Outcomes: 1) Update SOP with updated troubleshooting instructions and process changes2) Mentor new team members in understanding customer infrastructure and processes3) Perform analysis for driving incident reduction4) Escalate high priority incidents to customer and organization stakeholders for quicker resolution5) Contribute to planning and successful migration of platforms 6) Resolve enterprise trouble tickets within agreed SLA and raise problem tickets for permanent resolution7) Provide inputs for root cause analysis after major incidents to define preventive and corrective actions Measures of Outcomes: 1) SLA Adherence2) Time bound resolution of elevated tickets - OLA3) Manage ticket backlog timelines - OLA4) Adhere to defined process - Number of NCs in internal/external Audits5) Number of KB articles created6) Number of incidents and change ticket handled 7) Number of elevated tickets resolved8) Number of successful change tickets9) % Completion of all mandatory training requirements Outputs Expected: Resolution: Understand Priority and Severity based on ITIL practice resolve trouble ticket within agreed resolution SLA Execute change control tickets as documented in implementation plan Troubleshooting: Troubleshooting based on available information from previous tickets or consulting with seniors Participate in online knowledge forums reference. Covert the new steps to KB article Perform logical/analytical troubleshooting Escalation/Elevation: Escalate within organization/customer peer in case of resolution delay. Understand OLA between delivery layers (L1 L2 L3 etc) adhere to OLA. Elevate to next level work on elevated tickets from L1 Tickets Backlog/Resolution: Follow up on tickets based on agreed timelines manage ticket backlogs/last activity as per defined process. Resolve incidents and SRs within agreed timelines. Execute change tickets for infrastructure Installation: Install and configure tools software and patches Runbook/KB: Update KB with new findings Document and record troubleshooting steps as knowledge base Collaboration: Collaborate with different towers of delivery for ticket resolution (within SLA resolve L1 tickets with help from respective tower. Collaborate with other team members for timely resolution of tickets. Actively participate in team/organization-wide initiatives. Co-ordinate with UST ISMS teams for resolving connectivity related issues. Stakeholder Management: Lead the customer calls and vendor calls. Organize meeting with different stake holders. Take ownership for function's internal communications and related change management. Strategic: Define the strategy on data management policy management and data retention management. Support definition of the IT strategy for the function's relevant scope and be accountable for ensuring the strategy is tracked benchmarked and updated for the area owned. Process Adherence: Thorough understanding of organization and customer defined process. Suggest process improvements and CSI ideas. Adhere to organization' s policies and business conduct. Process/efficiency Improvement: Proactively identify opportunities to increase service levels and mitigate any issues in service delivery within the function or across functions. Take accountability for overall productivity efforts within the function including coordination of function specific tasks and close collaboration with Finance. Process Implementation: Coordinate and monitor IT process implementation within the function Compliance: Support information governance activities and audit preparations within the function. Act as a function SPOC for IT audits in local sites (incl. preparation interface to local organization mitigation of findings etc.) and work closely with ISRM (Information Security Risk Management). Coordinate overall objective setting preparation and facilitate process in order to achieve consistent objective setting in function Job Description. Coordination Support for CSI across all services in CIS and beyond. Training: On time completion of all mandatory training requirements of organization and customer. Provide On floor training and one to one mentorship for new joiners. Complete certification of respective career paths. Performance Management: Update FAST Goals in NorthStar track report and seek continues feedback from peers and manager. Set goals for team members and mentees and provide feedback Assist new team members to understand the customer environment Skill Examples: 1) Good communication skills (Written verbal and email etiquette) to interact with different teams and customers. 2) Modify / Create runbooks based on suggested changes from juniors or newly identified steps3) Ability to work on an elevated server ticket and solve4) Networking:a. Trouble shooting skills in static and Dynamic routing protocolsb. Should be capable of running netflow analyzers in different product lines5) Server:a. Skills in installing and configuring active directory DNS DHCP DFS IIS patch managementb. Excellent troubleshooting skills in various technologies like AD replication DNS issues etc.c. Skills in managing high availability solutions like failover clustering Vmware clustering etc.6) Storage and Back up:a. Ability to give recommendations to customers. Perform Storage & backup enhancements. Perform change management.b. Skilled in in core fabric technology Storage design and implementation. Hands on experience on backup and storage Command Line Interfacesc. Perform Hardware upgrades firmware upgrades Vulnerability remediation storage and backup commissioning and de-commissioning replication setup and management.d. Skilled in server Network and virtualization technologies. Integration of virtualization storage and backup technologiese. Review the technical diagrams architecture diagrams and modify the SOP and documentations based on business requirements.f. Ability to perform the ITSM functions for storage & backup team and review the quality of ITSM process followed by the team.7) Cloud:a. Skilled in any one of the cloud technologies - AWS Azure GCP.8) Tools:a. Skilled in administration and configuration of monitoring tools like CA UIM SCOM Solarwinds Nagios ServiceNow etcb. Skilled in SQL scriptingc. Skilled in building Custom Reports on Availability and performance of IT infrastructure building based on the customer requirements9) Monitoring:a. Skills in monitoring of infrastructure and application components10) Database:a. Data modeling and database design Database schema creation and managementb. Identify the data integrity violations so that only accurate and appropriate data is entered and maintained.c. Backup and recoveryd. Web-specific tech expertise for e-Biz Cloud etc. Examples of this type of technology include XML CGI Java Ruby firewalls SSL and so on.e. Migrating database instances to new hardware and new versions of software from on premise to cloud based databases and vice versa.11) Quality Analysis: a. Ability to drive service excellence and continuous improvement within the framework defined by IT Operations Knowledge Examples: 1) Good understanding of customer infrastructure and related CIs. 2) ITIL Foundation certification3) Thorough hardware knowledge 4) Basic understanding of capacity planning5) Basic understanding of storage and backup6) Networking:a. Hands-on experience in Routers and switches and Firewallsb. Should have minimum knowledge and hands-on with BGPc. Good understanding in Load balancers and WAN optimizersd. Advance back and restore knowledge in backup tools7) Server:a. Basic to intermediate powershell / BASH/Python scripting knowledge and demonstrated experience in script based tasksb. Knowledge of AD group policy management group policy tools and troubleshooting GPO sc. Basic AD object creation DNS concepts DHCP DFSd. Knowledge with tools like SCCM SCOM administration8) Storage and Backup:a. Subject Matter Expert in any of the Storage & Backup technology9) Tools:a. Proficient in the understanding and troubleshooting of Windows and Linux family of operating systems10) Monitoring:a. Strong knowledge in ITIL process and functions11) Database:a. Knowledge in general database management b. Knowledge in OS System and networking skills Additional Comments: Expert Client Operations - Software Packaging and Distribution You are responsible for: * Creation and maintaining of distributable software packages and applications * Executing and monitoring of software rollouts * Distribution of Operating System, Office 365 C2R and other Software patches * Hardware integration in global service tools * Configuration and maintenance of the Client Installation Task Sequence including Driver and standard software installations * Support in troubleshooting (incident management) and Root Cause Analysis (problem management) for global issues in the topics above * Coordination with internal teams like Service Desk, Field Service, local IT units, License Management team and other infrastructure units like IAM-, AD-, Network-, Data Center- and Security-teams * Creation and maintaining of documentation, Knowledge-Documents and Working-Instructions General skills and qualifications required: * ITIL processes like Incident-, Problem-, Change- and Service Continuity management * Familiarity with regulatory processes like GxP * Relevant professional experience of min. 7 years in IT in a large Enterprise environment with many thousands of users * You have very good analytical skills and you see topics with a broader and comprehensive picture and can easily identify cross-dependencies * Flexibility and keen pursuit of innovation throughout all processes in the continuous search of sustainable new ideas * Willingness to set yourself challenging goals to achieve superior performance * Responsibility for the improvement of all products, services, processes and working routines within your working area * Strong desire to develop and grow by way of taking responsibility and engaging in additional tasks and operations * Very good and mature understanding of English in speaking and writing * You can communicate and express yourself target group oriented * You enjoy working across different teams and cultures and work constructively together in a global company * Professional usage of standard office applications (such as Project, PowerPoint, Excel and Word) is taken for granted * You have a sense of responsibility and pragmatism and you are working customer- and result-orientated Specific knowledge and competencies required: * Verifiable knowledge and expertise of Software packaging processes and tools for identifying alternative solutions and associated pro's and con's * In-depth knowledge about ** Flexera Admin Studio ** SCCM ** WSUS * Scripting skills, specifically Powershell would be of advantage * The following certificates would be beneficial ** Flexera Admin Studio *** Certified Repackaging Professional *** Certified Repackaging Specialist ** Microsoft Windows 10 / 11 *** “Installing and Configuring Windows 10” ** Microsoft Systems Center Configuration Manager *** “Administering Systems Center Configuration Manager” ** ITIL Foundation V3 Required Skills Software packaging & SCCM,OS & Patch Distribution,ITIL