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2.0 - 3.0 years
4 - 5 Lacs
Bengaluru
Work from Office
Please check if the profile matches the requirement Position Title: Platform Infrastructure O&M Engineer Location: India, Bangalore Job Type: Full-time Duration : 2 3 years contract : As a Platform Infrastructure O&M Engineer, you will be responsible for the operation and maintenance of Univers PaaS/SaaS platform infrastructure, ensuring high availability, reliability, and performance. You will work closely with development, operations, and security teams to optimize platform architecture, enhance system stability, and promote automation in operations. Responsibilities: Manage the daily operation, monitoring, and optimization of the PaaS/SaaS platform infrastructure to ensure high availability and stability. Design and implement automation tools to improve operational efficiency and reduce manual intervention. Manage and optimize cloud computing resources (such as Azure, AWS, or other cloud platforms) to ensure cost efficiency and resource utilization. Conduct system capacity planning, performance tuning, and troubleshooting to enhance overall system efficiency. Participate in CI/CD process optimization to support DevOps teams in continuous delivery and rapid deployment. Ensure platform security by collaborating with security teams to perform vulnerability scanning, compliance checks, and security policy implementation. Write and maintain operational documentation, troubleshooting guides, and related technical materials. Requirements: Bachelor s degree or above in Computer Science, Information Technology, Electronic Engineering, or related fields. 3+ years of experience in operations and infrastructure management, preferably in PaaS/SaaS environments. Proficiency in Linux/Unix system administration, with scripting skills in Shell, Python, or other automation languages. Hands-on experience with container technologies such as Kubernetes and Docker. Familiarity with cloud computing architectures (Azure, AWS, GCP) and related operational tools and best practices. Knowledge of database management (e.g., MySQL, PostgreSQL, MongoDB) with optimization and troubleshooting capabilities. Experience in monitoring and log analysis tools such as Prometheus, Grafana, ELK, Datadog. Understanding of DevOps culture and CI/CD tools (e.g., Jenkins, GitLab CI, ArgoCD). Strong collaboration and communication skills, with the ability to work efficiently with development, operations, and security teams. Excellent troubleshooting and problem-solving skills, with the ability to respond quickly in high-pressure situations. Preferred Qualifications: Azure certifications (e.g., Azure Administrator, Azure DevOps Engineer) are a plus. Experience with large-scale distributed system operations. Knowledge of networking concepts including VPN, DNS, CDN, and load balancing.
Posted 2 weeks ago
2.0 - 7.0 years
4 - 9 Lacs
Kochi
Work from Office
Key Responsibilities: Network Design and Implementation: Planning, installing, and configuring network infrastructure, including routers, switches, and firewalls. System Administration: Managing and maintaining computer systems, including operating systems, servers, and related software. Network Security: Implementing security measures to protect data and systems from cyber threats, including firewalls and intrusion detection systems. Troubleshooting and Maintenance: Diagnosing and resolving network and system issues, performing routine maintenance, and optimizing performance. Monitoring and Performance Tuning: Monitoring network and system performance, identifying bottlenecks, and implementing solutions to improve efficiency. Collaboration: Working with other IT professionals and end-users to ensure smooth operation and address user needs Requirements: 2+ years of experience in System Engineer/DevOps. Technical Proficiency: Strong knowledge of network protocols (TCP/IP, DNS, etc.), operating systems (Windows, Linux, etc.), and network hardware (routers, switches, firewalls). Troubleshooting Skills: Ability to diagnose and resolve complex network and system issues. Problem-Solving Abilities: Analytical thinking and ability to develop effective solutions. Communication Skills: Ability to communicate technical information clearly to both technical and non-technical audiences. Collaboration Skills: Ability to work effectively with other IT professionals and users. Security Awareness: Understanding of network security best practices and ability to implement security measures. Positive attitude Preferred Qualifications:
Posted 2 weeks ago
2.0 - 7.0 years
2 - 6 Lacs
Hyderabad
Work from Office
We are looking for skilled Networking Engineers with 2 to 7 years of experience to join our team in Hyderabad. The ideal candidate will have a strong background in networking and IT services. Roles and Responsibility Design, implement, and manage network infrastructure and systems. Troubleshoot and resolve complex network issues efficiently. Collaborate with cross-functional teams to ensure seamless integration of network services. Develop and maintain documentation of network architecture and topology. Ensure compliance with industry standards and best practices for network security. Provide technical support and training to junior engineers and staff. Job Requirements Bachelor's degree in Computer Science or related field (B.Tech/B.E.). Minimum 2 years of experience in networking engineering or IT services. Strong knowledge of networking protocols and technologies (TCP/IP, DNS, DHCP, etc.). Experience with network management tools and software (e.g., Cisco, Juniper). Excellent problem-solving skills and attention to detail. Ability to work effectively in a fast-paced environment and collaborate with teams. About Company Panzer Technologies is a leading provider of IT services and consulting solutions, committed to delivering high-quality services to its clients. We offer a dynamic and supportive work environment, with opportunities for professional growth and development. If you are a motivated and talented networking engineer looking for a new challenge, we encourage you to apply for this exciting opportunity.
Posted 2 weeks ago
4.0 - 6.0 years
11 - 16 Lacs
Gurugram
Work from Office
Role Description Key Responsibilities: ? Technical Leadership: Drive the team on all technical aspects, ensuring alignment with project requirements. ? Client Interactions: Act as a key technical point of contact for the client, handling queries and requirements. ? Project Delivery: Ensure on-time and high-quality delivery of projects and initiatives. ? Development & Debugging: Hands-on development and debugging of networking software. ? Security & Performance: Implement and optimize security, networking, and system performance. ? Collaboration: Work cross-functionally with hardware, firmware, and testing teams. Technical Skills Technical Expertise Programming & Scripting: (Must-Have) Languages: C, Shell Scripting (Python is a plus). Networking & Protocols: (Must-Have 2 from below) Layer 2 Protocols: IEEE 802.1X, STP, RSTP, LLDP, VLAN, Redundancy Protocols (MRP, SRM, etc.). Layer 3 Protocols: Routing (OSPF, BGP, VRRP, RIP, ARP, etc.). Industrial Protocols: Ethernet/IP, PROFINET, OPC UA, DNS, NTP. Security & Cryptography : (Good to have) Security Standards: IPSEC, Secure Boot, Signed Firmware, Certificate Validation, TACACS+, MACsec. Crypto Libraries: OpenSSL, mbedTLS, WolfSSL, etc. Management & Debugging: (Must-Have) Management Plane: SNMP, CLI, Web-based Network Management. Debugging Tools: GDB, Lauterbach. Testing & Automation: (Good to have) Security Testing: Nessus, Achilles, Codenomicon, SilverCreek, OpenVAS. TraUic Generators: IXIA, Spirent, Scapy. Version Control & CI/CD: (Must-Have) Tools: Git, Bitbucket, Jenkins. Operating Systems & Hardware: (Must-Have at least 1) Linux: Strong command over Linux OS, U-Boot, Linux Kernel. ASICs: Experience with Broadcom, Marvell, or other industry-standard L2/L3 switching ASICs. Certifications (Preferred): PROFINET Certification (v2.41). ENIP Certification (CT16). Qualifications 4-6 years of work experience in relevant field B.Tech/B.E/M.Tech or MCA degree from a reputed university. Computer science background is preferred.
Posted 2 weeks ago
1.0 - 4.0 years
2 - 4 Lacs
Pune, Bengaluru
Work from Office
Technical Support Specialist Min 1 Year of Exp Into International Voice Any Graduate CTC- upto 4LPA + Allowances 5 Days working 2 days off (WFO) Both side Cab Shift- US Interview - Virtual Contact HR Riyanshi 952101763
Posted 2 weeks ago
4.0 - 6.0 years
7 - 12 Lacs
Pune
Work from Office
Role Description : As a Senior DataCom (Networking , L2-L3, L4-L7 Protocols) Specialist at Incedo, you will be responsible for designing and implementing networking solutions for clients. You should have a strong understanding of L2-L3 and L4-L7 protocols and be able to work with network tools such as Wireshark, IXIA, Spirent, etc. Roles & Responsibilities: Design and develop networking solutions using DataCom protocols, including Layer 2, Layer 3, and Layer 4-7. Collaborate with stakeholders to gather and analyze requirements and design solutions that meet business needs. Configure and deploy networking solutions, and troubleshoot technical issues as needed. Develop and maintain documentation, including user guides and training materials. Technical Skills : Proficiency in networking protocols such as TCP/IP, DHCP, DNS, BGP, OSPF, etc. Experience in L2-L3 switching and routing technologies Expertise in L4-L7 protocols such as SSL/TLS, HTTP, FTP, etc. Knowledge of network security and firewalls Must have excellent communication skills and be able to communicate complex technical information to non-technical stakeholders in a clear and concise manner. Must understand the company's long-term vision and align with it. Provide leadership, guidance, and support to team members, ensuring the successful completion of tasks, and promoting a positive work environment that fosters collaboration and productivity, taking responsibility of the whole team. Qualifications 4-6 years of work experience in relevant field B.Tech/B.E/M.Tech or MCA degree from a reputed university. Computer science background is preferred
Posted 2 weeks ago
7.0 - 9.0 years
9 - 14 Lacs
Gurugram
Work from Office
Role Description : Lead the development of high-level features, translating requirements into detailed specifications. Drive the design, coding, testing, and deployment of robust software features for enterprise products. Oversee the development of specific software packages, including managing bug fixes, code reviews, and continuous improvements. Provide innovative solutions to complex customer challenges, enhancing the value and differentiation of Wi-Fi products. Collaborate closely with customer engineering teams to address critical pain points and ensure timely escalation resolutions. Mentor and guide a team of engineers, fostering skill development and technical excellence. Advocate for process improvements and identify opportunities for enhancing product performance. Design, build, and maintain efficient, reusable, and reliable C/C++ code. Analyze and enhance the efficiency, stability, and scalability of system resources Create design documents and translate designs into high-quality code Good design and implementation using design principles, patterns, and best practices. Good at preparing conceptual and architectural documents Good Understanding of Agile methodologies and processes. Hands-on for doing the required PoC for decision-making. Documenting technical artifacts related to architecture and design. Interacting with customers directly on requirement gathering and further planning with the team. An ability to assess and understand existing platforms and suggest, in case any architecture/design changes are required. Problem-solving skills, driving resolution/tracking technical issues, risks, and dependencies Great interpersonal and communication skills Good time-management skills Technical Skills : Strong understanding of Layer 4 to Layer 7 protocols such as TCP/IP, HTTP, SSL, and DNS. Experience in network architecture design and implementation. Proficiency in network troubleshooting and problem-solving. Familiarity with network testing tools and techniques. Must have excellent communication skills and be able to communicate complex technical information to non-technical stakeholders in a clear and concise manner. Must understand the company's long-term vision and align with it. Should be open to new ideas and be willing to learn and develop new skills. Should also be able to work well under pressure and manage multiple tasks and priorities. Qualifications 7-9 years of work experience in relevant field B.Tech/B.E/M.Tech or MCA degree from a reputed university. Computer science background is preferred
Posted 2 weeks ago
2.0 - 5.0 years
5 - 9 Lacs
Gurugram
Work from Office
Role Description : As a Software Engineer - Voice/ chat / email Support at Incedo, you will be responsible for providing customer support to clients through various channels such as voice, chat, and email. Your duties will include handling customer inquiries and complaints, providing technical support, resolving issues in a timely and efficient manner, maintaining customer satisfaction, and adhering to service level agreements. Roles & Responsibilities: Responsible for solving customers technical queries and assist customers with Hardware and Software issues ? Troubleshoot, analyze, resolve, track, escalate and accurately document various technical problems (i.e. software, hardware and client specific applications). ? Diagnose and troubleshoot technical issues, including account setup and network configuration, password reset ? Provide remote support to customers using remote assistance tools ? Ask customers targeted questions to quickly understand the root of the problem ? Track computer system issues through to resolution, within agreed time limits ? Respond to incoming telephone calls, voicemail, web-submissions, emails and/or chat for assistance from users experiencing problems. ? Properly escalate unresolved issues to appropriate team. ? Strive to meet or exceed all SLA goals. ? Refer to internal database or external resources to provide accurate tech solutions. Technical Skills : Excellent problem solving & communication skills ? Ability to learn and apply technical information in a fast-paced, demanding work environment. ? Effective listening and probing skills. ? Ability to diagnose and troubleshoot basic technical issues ? Ability to provide step-by-step technical help, both written and verbal ? Hands-on experience with Windows/Mac OS environments ? Knowledge in Microsoft Office (i.e. Word, Excel, PowerPoint, Access) ? Good understanding of computer systems, mobile devices and other tech products ? Flexibility to accommodate Help Desks hours of operation, 24 hours a day, seven days-a-week, including holidays. ? Flexible and open to odd hour shifts i.e. US shift timings. ? Ability to handle a large call volume. ? Ability to multi-task. Qualifications BCA/ B.Sc Degree in IT or Computer Science from a reputed university. Good to have internship experience in tech support & hands-on experience with Windows/Mac OS environments
Posted 2 weeks ago
3.0 - 8.0 years
5 - 9 Lacs
Gurugram
Work from Office
Grade Level (for internal use): 09 Segment : S&P Global Platts The Role : Engineer II, PAS TECHOPS (Application Support with Linux and AWS) The Location : GURGAON Grade : 9A Shift Timings : 24*7 (Rotational Shifts) The Team : You will be working within the Operations team within Platts in India. Providing support to Platts applications that are utilized by both an internal & external global customer base. You will provide an exceptional level of support to complex applications involving operating systems, sub system and software components while working within the limits of established policies and ITIL framework. The Impact : Working to minimize the adverse impact of incidents and problems on the business and proactively identifying areas of focus to prevent the reoccurrence of future incidents. Whats in it for you : Working in a global application support team supporting users based in three time zones and across 26 offices. Exposure to application support, operations, monitoring and projects in a role where you will interact directly with the business and learn the products and systems required to support the Platts business operations Responsibilities : Resolving logged IT incidents in order to restore service as quickly as possible using technical knowledge. Escalation of tickets to other technical teams as required. Responding to logged service requests, account administration, software installations and general application and server administration. Provide 24 x 7 round the clock support to Platts business partners utilizing shift patterns. Management of major incidents via conference call, email and instant messaging systems. Composing and sending major incident notifications to business partners. Dealing with escalations in a timely manner to ensure issue is resolved to business partners expectations. Composing technical knowledge base documents to be used within the team. Working with external vendors to resolve service-related incidents. Connecting remotely to business partners computers to resolve issues. Server maintenance, monitoring, health checks, restarts, and BAU operational work. Provide real-time server support to the daily Market on Close process as well as participating on the associated conference call. What Were Looking For ( Basic Qualifications) : 3+ years previous experience in troubleshooting & supporting applications running on Linux & Windows server OS 3+ years of experience in production support/ application support in 24/7 environment Previous Experience on Cloud Infrastructure 3+ years previous experience with Application releases andPatching. 3+ years previous experience supporting Webservers either Windows IIS Linux Apache or WebLogic Working knowledge networking components and troubleshooting tools (Load balancers, routers, Firewall, NAT, DMZ, AWS) Experience with supporting multi-tier infrastructures Superior understanding of the following Protocols, TCP/IP, HTTP(S), SSL, WWW, JMS, FTP, Telnet, DNS, DHCP, VNC,RDP, NAT, SMTP Tools Putty, RDP, SSH, WinSCP, MySql Query Browser, Oracle SQL Developer Microsoft Office Office 365 especially Excel (Macros, Worksheets and add-ins) Excellent communication Skills. Preferred Qualifications : Bachelors Degree or 3+ years of relevant API support, or software development experience in an agile software environment Apply ITIL best practices in Incident, Release, Problem, and Knowledge Management Working knowledge of monitoring (Nagios, Splunk etc.,) and deployment tools Must thrive in a fast-paced, time-compressed and dynamic environment Excellent verbal and written communication skills Ability to adapt quickly to change, think on your feet, communicate positively and work proactively
Posted 2 weeks ago
3.0 - 5.0 years
7 - 12 Lacs
Bengaluru
Work from Office
About the opportunity The Software Engineer will be responsible for end-to-end software development, maintenance of released products, ownership for the products / features owned by his/her teams. He / she is expected to help evolve and define the product features working with various product stake holders, in the area of enterprise software development and is abreast with related technologies. He / she is responsible for managing and coordinating resources and processes to make quality & timely deliveries. He/She will be responsible for product patches, hot fix releases, customer interaction and timely delivery. What the Role Offers: Design, develop, troubleshoot and debug software programs for software enhancements and new products. Designs enhancements, updates, and programming changes for portions and subsystems of application software, utilities, databases, and Internet-related tools. Should be open to work across technologies as a full stack developer. Collaborates and communicates with management, internal, and outsourced development partners regarding software systems design status, project progress, and issue resolution. Represents the software systems engineering team for all phases of larger and more-complex development projects. Provides guidance and mentoring to less- experienced staff members. Produce high quality code according to design specifications. Software design/ coding for a functional requirement, ensure quality and adherence to company standards. Utilize analytical skills to troubleshoot and fix complex code defects. Work across teams and functional roles to ensure interoperability among other products, including training and consultation. Provide status updates to stakeholders and escalates issues when necessary. Participate in the software development process from design to release in an Agile Development Framework . Design enhancements, updates, and programming changes for portions and subsystems of the software Analyses design and determines coding , programming, and integration activities required based on general objectives and knowledge of overall architecture of product or solution. Current Product Engineering (CPE) based on customer submitted incidents. Experience in troubleshooting and providing solutions for customer issues in a complex environment. Excellent team player and focus on collaboration activities. Ability to take up other duties as assigned. Provide guidance and mentoring to less-experienced team members. What you need to succeed: Bachelor's or Master's engineering degree in Computer Science, Information Systems, or equivalent from premier institutes. 3-5 years of overall software development experience, with at least 2+ recent years of experience in developing enterprise applications using Java , Springframework and deploying them on a large-scale environment. Strong knowledge of Core Java and J2EE technologies is a must. Should have excellent hands-on experience in designing and writing modular object-oriented code. Working experience on Operating Systems like Mac OS , Linux / Windows, and Web browsers, networking communication protocols (e.g., DNS, HTTP, TCP/IP etc.), and be able to troubleshoot failures. Good knowledge of Python, JavaScript is a must.
Posted 2 weeks ago
0.0 - 3.0 years
1 - 4 Lacs
Suri
Work from Office
As Support Engineer, you and your colleagues will be responsible for analysing and solving incidents and providing support to end users You will receive user requests and questions from our customers on a daily basis, these will vary from software issues to failing hard disks or even a network failure As our Support Engineer you will handle these issues efficiently, youll answer any question and solve every issue You have the technical knowledge and are able to understand the customers requests in order to translate them to viable solutions What does the job : Assemble, configure and install servers in Datacenters Offer assistance to customers with problems/malfunctions Advise customers on custom servers to fit their requirements Proactively maintain our knowledge base Handle and resolve complaints Install various OS software (Linux all variations, Windows, BSD) Install various control panels (cPanel, Plesk, Direct admin) Keep your hardware knowledge up-to-date Answer questions about orders Proactively inform customers Who are you : Your professional and intellectual ability is at least at the level of a Bachelor's Degree You are customer and solution oriented, strong in communication You possess extensive knowledge on and experience with various Operating Systems You are fluent in both spoken and written English You are flexible in regards to working hours (shifts and weekends) You are ambitious and eager to learn You have a proactive attitude You are self-reliant and accurate You enjoy advising clients You have a strong sense of responsibility
Posted 2 weeks ago
4.0 - 7.0 years
11 - 16 Lacs
Bengaluru
Work from Office
Create a detailed business analysis by outlining problems, opportunities and solutions for a business process or feature. Perform budgeting, forecasting, planning, monitoring, pricing and reporting. Review existing processes and develop strategies to enhance and transform to improve efficiency. Define and execute maximum scope coverage to automate functional, performance and regression tests. Focus on innovative opportunities to improve value chains and processes. Qualifiers Certification of Business Analyst level 1 and 2 is preferred. Demonstrated advance level of functional and domain expertise. Experience in building and executing detailed Business Requirements Documents (BRD) and testing of an end-to-end project. Advanced stakeholder management and influencing skills. Expertise in MS Office tools, Agile toolset, data visualization and collaboration tools. Ability to mentor to build an effective cross-functional team
Posted 2 weeks ago
10.0 - 15.0 years
12 - 17 Lacs
Bengaluru
Work from Office
Delivery Operations Mandatory Skills: 10+ years of experience and at least 8+ years relevant experience in Network Operations Well versed with Security skills (firewall coding, policy pushes, ), RS, Appliances Experience on CheckPoint Firewall Upgrades and Replacements (as part of legacy refresh) Knowledge on Routing and Switching F5 to perform end to end route check In depth knowledge on implementing VPN solutions on Checkpoint/Juniper/Fortigate firewalls Extensive troubleshooting experience on VPN related issues on Firewalls Knowledge on Firewall administration and orchestration tools such as Tufin High level knowledge of the firewalls is mandatory Must know to code on a Fortiget and Checkpoint FW Prior experience in Juniper/CheckPoint/Cisco TAC or Network Operation Center (L3/L4 level) Experience in supporting large enterprise level network infrastructure with more than 5000 devies Routing - BGP, OSPF, EIGRP + Switching, NXOS, Cisco ACI, F5 Hands on experience on designing/ managing VPN infrastructure. Take the lead in outage calls Own and drive root cause and permanent resolution Perform moderate network changes Provide expertise as Network SME Good communication and presenting skills Good to have Skills: Basic understanding of Proxies Familiarity in handling complex Network Infras containing multi-VRF architecture Good to have similar knowledge on Fortigate Firewalls DHCP, DNS, AD Knowledge Profile required 8+ years of experience and at least 6+ years relevant experience in handling Firewalls Good knowledge on CheckPoint and/or Fortigate firewall and troubleshooting critical issues Good Experience on CheckPoint and/or Fortigate Firewall Upgrades and Replacements (as part of legacy refresh) In depth knowledge on implementing and troubleshooting VPN solutions on Checkpoint/Fortigate firewalls Basic knowledge of F5 LoadBalancer Hands on experience on Proxies (Mcafee and/or Bluecoat) [Optional] Common skills: Take the lead in outage calls Own and drive root cause and permanent resolution Provide expertise as Network SME Good communication and presenting skills
Posted 2 weeks ago
8.0 - 13.0 years
13 - 18 Lacs
Bengaluru
Work from Office
Document chronic issues related to web proxy implementation. Ramp up web proxy initiatives, train individuals and mentor individuals on the team. Proficient and thorough knowledge in installation, configuration and troubleshooting on web proxies. Extensive troubleshooting experience on VPN related issues in an enterprise space. Knowledge on Firewall administration and orchestration tools such as Tufin. Expert knowledge of the firewalls and Mc Afee web proxy is mandatory Prior experience in CheckPoint/web proxies in a large enterprise network space is recommended. Experience in supporting large enterprise level network infrastructure with more than 5000 devies Routing - BGP, OSPF, EIGRP + Switching, NXOS F5-APM and web proxy certifications preferred. Responsibilities: Take the lead in outage calls Own and drive root cause and permanent resolution Change management Problem management Request management DR exercises Device Compliance management Good communication and presenting skills Device Vulnerability management Device upgrades Be actively involved in audits, pen tests, security topics Optional but added advantage (skills): Experience on NIST proceeses is an added advantage. Good to have Skills: expert understanding of Proxies Familiarity in handling complex Network Infras containing multi-VRF architecture DHCP, DNS, AD Knowledge Mandatory Skills: 8+ years of experience and at least 7 years relevant experience in handling Firewalls (CheckPoint or Fortigate or both) Well versed with Security skills (firewall coding, policy pushes ) Experience on CheckPoint and/or Fortinet Firewall Upgrades and Replacements (as part of legacy refresh, vulnerability management, compliance management) Expert knowledge on web proxy VPN (F5-APM) solutions to perform end to end route check Hands on experience on designing/ managing VPN infrastructure and solutions on Checkpoint and Fortigate firewalls. - Remote access solutions for internal users (SSL VPN) F5-APM and web proxy certifications preferred.
Posted 2 weeks ago
3.0 - 6.0 years
4 - 8 Lacs
Hyderabad
Work from Office
Comprehensive understanding of BGPConfigure and troubleshoot in large global environments. Comprehensive understanding of routing conceptsInter-VR routing, policy-based routing, routing protocols, route filtering, path selection, access-lists etc. Comprehensive understanding of switching conceptsVLANs, Layer 2, Mac-forwarding, vlan trunking, VRRP, Gratuitous ARP. Comprehensive understanding of firewall/security conceptsL2-L7, all versions of NAT, failover scenarios, zonal concepts, IPSec, L7 encryption concepts, URL filtering, DNS, security profiles and rules, proxying. Comprehensive understanding of Load Balancing conceptsCloud LB and conventional LB and their differences in functionality. Good understanding of Public Cloud platformsPreferably GCP; specifically Networking, Firewalling, IAM and how they relate to Cloud Native services (PSA, Cloud SQL, GCVE, Cloud Interconnects, BMS, FileStore, Netapp, etc). Good understanding of Infrastructure as Code (IAC) to provision resourcesMust be able to customize and optimize the codebase to simplify deliveries. Good understanding of Linux administrationUsing Linux to bridge technical gaps in Windows and understanding the tools available to troubleshoot network connectivity. Understanding of APIsin order to expedite data collection and configuration to eliminate human error. Understanding of DevOpshow it can improve delivery and operation. Primary Skills Skills Required Network Security, Switches, Router, firewalls, and cloud. Products JuniperMX, SRX, QFX Palo AltoPhysical and virtual firewalls, Panorama. Tools Terraform Algosec or similar tool for traffic flow governance. Mandatory languages Python HCL (HashiCorp Configuration Language)
Posted 2 weeks ago
3.0 - 5.0 years
8 - 12 Lacs
Hyderabad
Work from Office
A Platform Operations Engineer is responsible for supporting multiple applications, consisting of different technologies, in an Enterprise Hosted environment. The individual provides escalation support to Multiple Platforms and its Services. They perform monthly/quarterly/yearly upgrades of the applications in the environment and work within teams to create solutions to identified issues. They are also responsible for communication to the end users. Shift Timing: Rotational Shift (24/7) Required Certification: RedHat certifications (RHCSA / RHCE) Duties & Responsibilities: Fully functional and self-directed Resolve issues, manage workload, and balance priorities through frequent interruptions while meeting specific, time sensitive deadlines. Analyze clients/team requests to solve short- and long-term technical issues. Engineer solutions to meet companys SLA's and meet client expectations Monitor and assist to tune applications in the environment through project initiatives, enhancements and integration. Perform upgrades of the applications in the Hosted environment. Provides formal mentorship High complexity assignments- owner Moderate complexity assignments - owner (1 or >)l Low complexity assignments - provide oversight/review Regularly lead self and others and/or established as Product SME and/or established as specialist Sees the whole picture and adjusts work accordingly. Mentors others with less experience. Work with Senior Platform Operations Engineer to create and maintain documentation for all production environments and review regularly. Engage with Sr. Engineers/Team to document Standard Operating procedures, design changes and review prior to installation/implementation. Required Qualifications: Typically requires a minimum of 3 - 5 years of related experience in a professional job role with a Bachelor's degree in Computer Science or related field.; or 3 years and a Master's degree; or a PhD without experience; or equivalent work experience Basic knowledge on OS, Database & Networking concepts. Excellent problem-solving and communication abilities Strong knowledge on linux administration & linux server administration Thorough understanding of protocols such as DNS, HTTP, LDAP, SMTP, and SNMP Extensive understanding of Linux, including RedHat, CentOS, Rocky Linux Strong understanding on web servers, application servers, DNS & Mail servers. Should be good at any of the scripting languages. Shell/Python Knowledge on configuration management tools like puppet, Ansible is a plus. Industry certifications for application/s being supported are a plus. Experience with configuring and managing zones. Experience providing day to day administration and monitoring of servers to include: Provide support to ensure Linux Servers are operational. Provide file and system security management, log analysis, and statistical report generation. Analyze Security Scans and assist with vulnerability remediation. Good analytical ability (Basic knowledge of ELK, Basic knowledge of Tableau) Should be ready to work in rotational shifts.
Posted 2 weeks ago
9.0 - 13.0 years
10 - 15 Lacs
New Delhi, Faridabad
Work from Office
Install, configure & maintain Linux (RHEL, Ubuntu, SUSE) and Windows servers. Handle AD, DHCP, DNS, Hyper-V, SCCM, WSUS. Perform kernel tuning, scripting, patching, log analysis, LDAP, SELinux, firewall, and performance troubleshooting Required Candidate profile Manage Linux (RHEL, Ubuntu, SUSE) & Windows servers, AD, DHCP, DNS, Hyper-V. Expert in shell scripting, performance tuning, patching, WSUS, SCCM, SELinux, LDAP, firewall, logs, and user access issues.
Posted 2 weeks ago
5.0 - 7.0 years
5 - 5 Lacs
Kochi, Chennai, Thiruvananthapuram
Work from Office
Role Proficiency: Resolve enterprise trouble tickets within agreed SLA and raise problem tickets for permanent resolution and/or provide mentorship (Hierarchical or Lateral) to junior associates Outcomes: 1) Update SOP with updated troubleshooting instructions and process changes2) Mentor new team members in understanding customer infrastructure and processes3) Perform analysis for driving incident reduction4) Escalate high priority incidents to customer and organization stakeholders for quicker resolution5) Contribute to planning and successful migration of platforms 6) Resolve enterprise trouble tickets within agreed SLA and raise problem tickets for permanent resolution7) Provide inputs for root cause analysis after major incidents to define preventive and corrective actions Measures of Outcomes: 1) SLA Adherence2) Time bound resolution of elevated tickets - OLA3) Manage ticket backlog timelines - OLA4) Adhere to defined process - Number of NCs in internal/external Audits5) Number of KB articles created6) Number of incidents and change ticket handled 7) Number of elevated tickets resolved8) Number of successful change tickets9) % Completion of all mandatory training requirements Outputs Expected: Resolution: Understand Priority and Severity based on ITIL practice resolve trouble ticket within agreed resolution SLA Execute change control tickets as documented in implementation plan Troubleshooting: Troubleshooting based on available information from previous tickets or consulting with seniors Participate in online knowledge forums reference. Covert the new steps to KB article Perform logical/analytical troubleshooting Escalation/Elevation: Escalate within organization/customer peer in case of resolution delay. Understand OLA between delivery layers (L1 L2 L3 etc) adhere to OLA. Elevate to next level work on elevated tickets from L1 Tickets Backlog/Resolution: Follow up on tickets based on agreed timelines manage ticket backlogs/last activity as per defined process. Resolve incidents and SRs within agreed timelines. Execute change tickets for infrastructure Installation: Install and configure tools software and patches Runbook/KB: Update KB with new findings Document and record troubleshooting steps as knowledge base Collaboration: Collaborate with different towers of delivery for ticket resolution (within SLA resolve L1 tickets with help from respective tower. Collaborate with other team members for timely resolution of tickets. Actively participate in team/organization-wide initiatives. Co-ordinate with UST ISMS teams for resolving connectivity related issues. Stakeholder Management: Lead the customer calls and vendor calls. Organize meeting with different stake holders. Take ownership for function's internal communications and related change management. Strategic: Define the strategy on data management policy management and data retention management. Support definition of the IT strategy for the function's relevant scope and be accountable for ensuring the strategy is tracked benchmarked and updated for the area owned. Process Adherence: Thorough understanding of organization and customer defined process. Suggest process improvements and CSI ideas. Adhere to organization' s policies and business conduct. Process/efficiency Improvement: Proactively identify opportunities to increase service levels and mitigate any issues in service delivery within the function or across functions. Take accountability for overall productivity efforts within the function including coordination of function specific tasks and close collaboration with Finance. Process Implementation: Coordinate and monitor IT process implementation within the function Compliance: Support information governance activities and audit preparations within the function. Act as a function SPOC for IT audits in local sites (incl. preparation interface to local organization mitigation of findings etc.) and work closely with ISRM (Information Security Risk Management). Coordinate overall objective setting preparation and facilitate process in order to achieve consistent objective setting in function Job Description. Coordination Support for CSI across all services in CIS and beyond. Training: On time completion of all mandatory training requirements of organization and customer. Provide On floor training and one to one mentorship for new joiners. Complete certification of respective career paths. Performance Management: Update FAST Goals in NorthStar track report and seek continues feedback from peers and manager. Set goals for team members and mentees and provide feedback Assist new team members to understand the customer environment Skill Examples: 1) Good communication skills (Written verbal and email etiquette) to interact with different teams and customers. 2) Modify / Create runbooks based on suggested changes from juniors or newly identified steps3) Ability to work on an elevated server ticket and solve4) Networking:a. Trouble shooting skills in static and Dynamic routing protocolsb. Should be capable of running netflow analyzers in different product lines5) Server:a. Skills in installing and configuring active directory DNS DHCP DFS IIS patch managementb. Excellent troubleshooting skills in various technologies like AD replication DNS issues etc.c. Skills in managing high availability solutions like failover clustering Vmware clustering etc.6) Storage and Back up:a. Ability to give recommendations to customers. Perform Storage & backup enhancements. Perform change management.b. Skilled in in core fabric technology Storage design and implementation. Hands on experience on backup and storage Command Line Interfacesc. Perform Hardware upgrades firmware upgrades Vulnerability remediation storage and backup commissioning and de-commissioning replication setup and management.d. Skilled in server Network and virtualization technologies. Integration of virtualization storage and backup technologiese. Review the technical diagrams architecture diagrams and modify the SOP and documentations based on business requirements.f. Ability to perform the ITSM functions for storage & backup team and review the quality of ITSM process followed by the team.7) Cloud:a. Skilled in any one of the cloud technologies - AWS Azure GCP.8) Tools:a. Skilled in administration and configuration of monitoring tools like CA UIM SCOM Solarwinds Nagios ServiceNow etcb. Skilled in SQL scriptingc. Skilled in building Custom Reports on Availability and performance of IT infrastructure building based on the customer requirements9) Monitoring:a. Skills in monitoring of infrastructure and application components10) Database:a. Data modeling and database design Database schema creation and managementb. Identify the data integrity violations so that only accurate and appropriate data is entered and maintained.c. Backup and recoveryd. Web-specific tech expertise for e-Biz Cloud etc. Examples of this type of technology include XML CGI Java Ruby firewalls SSL and so on.e. Migrating database instances to new hardware and new versions of software from on premise to cloud based databases and vice versa.11) Quality Analysis: a. Ability to drive service excellence and continuous improvement within the framework defined by IT Operations Knowledge Examples: 1) Good understanding of customer infrastructure and related CIs. 2) ITIL Foundation certification3) Thorough hardware knowledge 4) Basic understanding of capacity planning5) Basic understanding of storage and backup6) Networking:a. Hands-on experience in Routers and switches and Firewallsb. Should have minimum knowledge and hands-on with BGPc. Good understanding in Load balancers and WAN optimizersd. Advance back and restore knowledge in backup tools7) Server:a. Basic to intermediate powershell / BASH/Python scripting knowledge and demonstrated experience in script based tasksb. Knowledge of AD group policy management group policy tools and troubleshooting GPO sc. Basic AD object creation DNS concepts DHCP DFSd. Knowledge with tools like SCCM SCOM administration8) Storage and Backup:a. Subject Matter Expert in any of the Storage & Backup technology9) Tools:a. Proficient in the understanding and troubleshooting of Windows and Linux family of operating systems10) Monitoring:a. Strong knowledge in ITIL process and functions11) Database:a. Knowledge in general database management b. Knowledge in OS System and networking skills Additional Comments: Linux Admin 6+ years of Linux administration Experience. Roles/Responsibilities 1. Installation of Red Hat Enterprise Linux/ CentOS 7 & 8 on Virtual and Physical environment. 2. OS hardening, troubleshooting & kernel parameter tuning. 3. Creating and maintaining user's according to application requirements. 4. OS Patching and maintaining, creating local & satellite repositories, installation of packages. 5. NFS Server and client maintenance. Storage LUN addition to Oracle DB servers. 6. Apache, Tomcat installation, configuration and upgrade. 7. Daily server health check and monitoring the server health. Try to pull a Health check status report using shell script and automate it. 8. Responsible in handling tickets and close as per SLA, responsible in providing RCA for MI's. Skill Set: 1. Red Hat certification. 2. VMWare or Hyper-V knowledge. 3. Basic Networking knowledge. 4. Basic Storage and Backup Tools knowledge. 5. Red Hat satellite server knowledge. 6. LDAP, NFS server and client, Apache, Tomcat, Jenkins installation and configuration knowledge. 7. Good to have experience in Vulnerability Management. 8. Shell scripting and automation knowledge. 9. Knowledge in ticket tools like SNOW mandatory. Required Skills Red Hat Enterprise Linux,Linux Server Administration,Snow,Vmware
Posted 2 weeks ago
1.0 - 6.0 years
5 - 8 Lacs
Gurugram
Work from Office
Hiring For Office 365 - Technical Support - B2B Process Gurgaon location Any graduate with 1 year experience into active directory can apply 5 days working 2 roster off Night Shifts Both side cabs Salary Upto 8.40 Call/WhatsApp Meenakshi 9810963147 Required Candidate profile Candidate must have excellent communication skills. Must be an immediate Joiner who can join in within a week. Should have exp into Active Directory. Must be ok with 18m service agreement too. Perks and benefits Incentives Cabs
Posted 2 weeks ago
1.0 - 6.0 years
5 - 8 Lacs
Pune, Gurugram
Work from Office
Looking for immediate joiners, Senior Technical Advisor/International Voice, Pune & Gurugram (AD/Server/Networking) Role & responsibilities: US Voice Process Profile Requirement: 1. UG / Grad both eligible with 1year of documented Technical Experience (Min 1 yr Windows Server Exp for Premier) 2. Internal Students not eligible 3. Designation offered: Technical Support Associate 4. Core Competencies/Skills/Knowledge: a. Strong Problem Solving and Troubleshooting Skills & thinks logically. b. Working knowledge of personal computer architecture and network architecture. c. Passion for Technology (curious, has desire to learn, doesnt rely on past knowledge, stays on top of latest technologies). d. EPS (Server support) operates on callback model where the cases are created for the customers and the engineers talk to the customers. They require assistance with troubleshooting on 2003,2008, 2008r2, SCCM, SCMON, Win XP, Vista, Win7, Exchange 2007, IIS, ISA e. Working/knowledge of Windows NT Server and/or Windows 2000 Server and Windows NT Workstation and/or Windows 2000 Professional f. MCP/MTA/MCSA/MCITP/MCSE Certified in Windows Server Operating Systems recommended. g. Understanding of Active Directory, DNS, DHCP, System Set up, System Performance and Domain Environment, Boot Process (Backup Process, Types Of Backup, Hyper-V Type 1 & Type 2 , Storage. *Excellent English Communication mandate* Salary : Upto 8.4 LPA Interested, please call: Rose (9873538143 / WA : 8595800635) rose2hiresquad@gmail.com
Posted 2 weeks ago
1.0 - 6.0 years
9 - 13 Lacs
Bengaluru
Work from Office
What youll do Tl;dr sell, sell and sell some more to get the $$$ in. But since job descriptions are supposed to be serious stuff, feel free to read on. Your day-to-day would involve talking to e-commerce business owners in Indian region, understanding their problems & helping them understand how our product improves their lives. Youll be responsible for the end to end sales funnel from generating leads to converting them over product demos and getting the $$ in. Writing creative cold emails/Linkedin messages which truly break through the noise (we've tried some wacky stuff in the past, we take this a little overboard). Playing the role of a trusted product advisor over sales demos to show customers how our product improves their lives. Keeping your ears to the ground to collect customer feedback and forming a pipe for regular flow of customer insights to the product team. Building the backbone for our sales process to scale for the next stage of growth. What makes you a good fit Your childhood dream was to sell ice to an eskimo (brownie points if you've tried it). You have 2+ years of experience doing high volume sales in Indian region at an SMB SaaS startup (this is not a hard requirement). You have stories of selling stuff to people (this could even be concert tickets, sports cards or something you made). You have a way with words and have a collection of the best cold emails you've seen and written. You have a genuine interest in conversations with people.
Posted 2 weeks ago
1.0 - 6.0 years
5 - 8 Lacs
Gurugram
Work from Office
Hiring For Commercial Business B2B Process Grad/UG with 1 year exp into AD can apply. Salary upto 8.40 LPA Night shifts 5 days working, 2 offs Both side cabs Gurgaon Immediate joiners only Call/WhatsApp Swati 9354911204 Yashraj 9910986621 Required Candidate profile Candidate must have excellent communication skills. Must have exp into DNS / DHCP / Telnet / Share point / FSMO / Group Policy / In tunes / EXOP / ODSP / Active Directory / O365 / EPS Etc. Perks and benefits Both side Cabs
Posted 2 weeks ago
2.0 - 5.0 years
7 - 9 Lacs
Bengaluru
Work from Office
Responsible: Consult, advise and participate in the design of various IT processes and controls to support compliance initiatives. Identify and evaluate controls that mitigate technology/security risks, and related opportunities for internal control improvement. Responsible for configuration and customization of various modules like Policy, Compliance, Audit and compliance. Drive the awareness activity of cyber security across organization. Look after the spoke locations security area and guide on the standards to be followed and managed. Responsible for getting fix the issues of finding identified during audit and other VAPT activity Work with SOC and Unit IT team to address the SOC findings. Experience and Knowledge: Deep understanding of Internet security issues and the threat landscape. Strong, well-rounded background in host, application security and network. Understanding security fundamentals and common vulnerabilities (e.g. OWASP Top Ten). Familiarity with web/mobile technology and web/mobile security, as well as popular protocols. Solid understanding of application security enabling technologies across the development lifecycle. Experience with security products and mobile security. Familiarity with and understanding of security features and application protocols such as FTP, DNS, SIP, Radius, Diameter , GTP,S CTP, SS7 etc. is a plus. Prior working knowledge on web , mobile and cloud security . Understanding of DDoS Attacks and its mitigation strategies. Understanding of OWASP controls. Understanding of SOC functions . Detail understanding of TCP/IP . How packets are consumed, processed and orchestrated. Info security/IT relevant certification is desired
Posted 2 weeks ago
3.0 - 8.0 years
5 - 9 Lacs
Hyderabad
Work from Office
Job Description: The Senior Application Support Engineer will be a very hands-on, senior member of the Technical Support Team responsible for providing technical assistance to zeta interactive clients and internal business functions. This is a customer-facing role, and requires excellent prioritization, responsiveness, and customer service, along with excellent verbal communication skills. Education: BSC / BTech / MCA / MSC Shift Timings: EST / PST Time Zone Role: 24/7 Support Must Have, Functional Skills and Experiences Experience leading technical support teams At least 3+ years experience in 24/7 environment providing technical support Extensive problem solving and debugging skills Experienced in Problem and Incident Management Excellent interpersonal and communication skills Flexible in working outside of core business hours at short-notice Should have excellent written and verbal communication skills Experience of managing customers across locations/ geographies is preferred. Technical Skills and Experiences: Strong in MySQL/Oracle database and with minimum 2 yrs. of work experience involving DB Good knowledge on Shell Scripting Good Knowledge with Hands on experience on Linux Operating system Web technologies & Networking Basics Apache Tomcat Web services DNS DHCP WWW ROUTER IP Classes Firewall Good to have; Linux Certification (RHCSA and RHCE) DB certification Personal Qualities Strong customer service and support focus with a desire to deliver a high-quality service. Self-motivated and highly professional with the ability to lead and take ownership and responsibility. Ability to multi-task, work under pressure and to tight deadlines A desire to learn and improve skills and knowledge. Fast learner, energetic and enthusiastic Adaptable and flexible to business demands Positive can-do attitude Team player Soft spoken, work oriented, conscientious. Good decision making and problem-solving skills. Friendly, reliable, positive and acts appropriately and proactively.
Posted 2 weeks ago
5.0 - 7.0 years
5 - 5 Lacs
Bengaluru, Thiruvananthapuram
Work from Office
Role Proficiency: Resolve enterprise trouble tickets within agreed SLA and raise problem tickets for permanent resolution and/or provide mentorship (Hierarchical or Lateral) to junior associates Outcomes: 1) Update SOP with updated troubleshooting instructions and process changes2) Mentor new team members in understanding customer infrastructure and processes3) Perform analysis for driving incident reduction4) Escalate high priority incidents to customer and organization stakeholders for quicker resolution5) Contribute to planning and successful migration of platforms 6) Resolve enterprise trouble tickets within agreed SLA and raise problem tickets for permanent resolution7) Provide inputs for root cause analysis after major incidents to define preventive and corrective actions Measures of Outcomes: 1) SLA Adherence2) Time bound resolution of elevated tickets - OLA3) Manage ticket backlog timelines - OLA4) Adhere to defined process - Number of NCs in internal/external Audits5) Number of KB articles created6) Number of incidents and change ticket handled 7) Number of elevated tickets resolved8) Number of successful change tickets9) % Completion of all mandatory training requirements Outputs Expected: Resolution: Understand Priority and Severity based on ITIL practice resolve trouble ticket within agreed resolution SLA Execute change control tickets as documented in implementation plan Troubleshooting: Troubleshooting based on available information from previous tickets or consulting with seniors Participate in online knowledge forums reference. Covert the new steps to KB article Perform logical/analytical troubleshooting Escalation/Elevation: Escalate within organization/customer peer in case of resolution delay. Understand OLA between delivery layers (L1 L2 L3 etc) adhere to OLA. Elevate to next level work on elevated tickets from L1 Tickets Backlog/Resolution: Follow up on tickets based on agreed timelines manage ticket backlogs/last activity as per defined process. Resolve incidents and SRs within agreed timelines. Execute change tickets for infrastructure Installation: Install and configure tools software and patches Runbook/KB: Update KB with new findings Document and record troubleshooting steps as knowledge base Collaboration: Collaborate with different towers of delivery for ticket resolution (within SLA resolve L1 tickets with help from respective tower. Collaborate with other team members for timely resolution of tickets. Actively participate in team/organization-wide initiatives. Co-ordinate with UST ISMS teams for resolving connectivity related issues. Stakeholder Management: Lead the customer calls and vendor calls. Organize meeting with different stake holders. Take ownership for function's internal communications and related change management. Strategic: Define the strategy on data management policy management and data retention management. Support definition of the IT strategy for the function's relevant scope and be accountable for ensuring the strategy is tracked benchmarked and updated for the area owned. Process Adherence: Thorough understanding of organization and customer defined process. Suggest process improvements and CSI ideas. Adhere to organization' s policies and business conduct. Process/efficiency Improvement: Proactively identify opportunities to increase service levels and mitigate any issues in service delivery within the function or across functions. Take accountability for overall productivity efforts within the function including coordination of function specific tasks and close collaboration with Finance. Process Implementation: Coordinate and monitor IT process implementation within the function Compliance: Support information governance activities and audit preparations within the function. Act as a function SPOC for IT audits in local sites (incl. preparation interface to local organization mitigation of findings etc.) and work closely with ISRM (Information Security Risk Management). Coordinate overall objective setting preparation and facilitate process in order to achieve consistent objective setting in function Job Description. Coordination Support for CSI across all services in CIS and beyond. Training: On time completion of all mandatory training requirements of organization and customer. Provide On floor training and one to one mentorship for new joiners. Complete certification of respective career paths. Performance Management: Update FAST Goals in NorthStar track report and seek continues feedback from peers and manager. Set goals for team members and mentees and provide feedback Assist new team members to understand the customer environment Skill Examples: 1) Good communication skills (Written verbal and email etiquette) to interact with different teams and customers. 2) Modify / Create runbooks based on suggested changes from juniors or newly identified steps3) Ability to work on an elevated server ticket and solve4) Networking:a. Trouble shooting skills in static and Dynamic routing protocolsb. Should be capable of running netflow analyzers in different product lines5) Server:a. Skills in installing and configuring active directory DNS DHCP DFS IIS patch managementb. Excellent troubleshooting skills in various technologies like AD replication DNS issues etc.c. Skills in managing high availability solutions like failover clustering Vmware clustering etc.6) Storage and Back up:a. Ability to give recommendations to customers. Perform Storage & backup enhancements. Perform change management.b. Skilled in in core fabric technology Storage design and implementation. Hands on experience on backup and storage Command Line Interfacesc. Perform Hardware upgrades firmware upgrades Vulnerability remediation storage and backup commissioning and de-commissioning replication setup and management.d. Skilled in server Network and virtualization technologies. Integration of virtualization storage and backup technologiese. Review the technical diagrams architecture diagrams and modify the SOP and documentations based on business requirements.f. Ability to perform the ITSM functions for storage & backup team and review the quality of ITSM process followed by the team.7) Cloud:a. Skilled in any one of the cloud technologies - AWS Azure GCP.8) Tools:a. Skilled in administration and configuration of monitoring tools like CA UIM SCOM Solarwinds Nagios ServiceNow etcb. Skilled in SQL scriptingc. Skilled in building Custom Reports on Availability and performance of IT infrastructure building based on the customer requirements9) Monitoring:a. Skills in monitoring of infrastructure and application components10) Database:a. Data modeling and database design Database schema creation and managementb. Identify the data integrity violations so that only accurate and appropriate data is entered and maintained.c. Backup and recoveryd. Web-specific tech expertise for e-Biz Cloud etc. Examples of this type of technology include XML CGI Java Ruby firewalls SSL and so on.e. Migrating database instances to new hardware and new versions of software from on premise to cloud based databases and vice versa.11) Quality Analysis: a. Ability to drive service excellence and continuous improvement within the framework defined by IT Operations Knowledge Examples: 1) Good understanding of customer infrastructure and related CIs. 2) ITIL Foundation certification3) Thorough hardware knowledge 4) Basic understanding of capacity planning5) Basic understanding of storage and backup6) Networking:a. Hands-on experience in Routers and switches and Firewallsb. Should have minimum knowledge and hands-on with BGPc. Good understanding in Load balancers and WAN optimizersd. Advance back and restore knowledge in backup tools7) Server:a. Basic to intermediate powershell / BASH/Python scripting knowledge and demonstrated experience in script based tasksb. Knowledge of AD group policy management group policy tools and troubleshooting GPO sc. Basic AD object creation DNS concepts DHCP DFSd. Knowledge with tools like SCCM SCOM administration8) Storage and Backup:a. Subject Matter Expert in any of the Storage & Backup technology9) Tools:a. Proficient in the understanding and troubleshooting of Windows and Linux family of operating systems10) Monitoring:a. Strong knowledge in ITIL process and functions11) Database:a. Knowledge in general database management b. Knowledge in OS System and networking skills Additional Comments: Key Responsibilities: Database Administration: - Install, configure, and upgrade Oracle database software (versions 11g, 12c, 19c, or later). - Manage database instances, schemas, tablespaces, and objects such as tables, indexes, and views. - Plan and execute database migrations and upgrades with minimal downtime. - Utilize Oracle Enterprise Manager (OEM) and other tools to analyze and improve database performance. - Experience on Goldengate, Oracle enterprise manager. - Resolve performance bottlenecks related to storage, memory, and CPU utilization. - Develop and implement robust backup and recovery strategies using RMAN. - Configure and maintain high-availability solutions, including Oracle RAC and Data Guard. - Conduct regular disaster recovery tests to ensure compliance with recovery objectives. - Implement database security measures, including user management, roles, privileges, and encryption. - Regularly apply patches and updates to address vulnerabilities and maintain compliance. - Perform audits and ensure adherence to security policies and standards. - Diagnose and resolve database-related issues, including connectivity, performance, and corruption problems. - Provide support for database operations in development, testing, and production environments. - Act as the primary point of contact for database incidents and outages. - Collaborate with developers to design efficient database structures and optimize application integration. - Support the development of stored procedures, triggers, and views. - Set up and manage monitoring tools to track database health, performance, and usage. - Automate routine database maintenance tasks using shell scripts or tools like Ansible. - Maintain detailed documentation of database configurations, procedures, and best practices. - Generate regular reports on database health, performance, and capacity planning. ________________________________________ Qualifications and Skills: Required Skills: - Expertise in Oracle Database Administration, including RAC, ASM, and Data Guard. - Proficiency with Oracle tools such as RMAN, OEM, and SQL*Plus. - Experience with database backup, recovery, and disaster recovery planning. - Familiarity with partitioning, materialized views, and indexing strategies. - Knowledge of database security, auditing, and encryption techniques. Preferred Skills: - Experience with Oracle Exadata and Oracle Cloud Infrastructure (OCI). - Proficiency in scripting languages (e.g., Bash, Python) for automation. - Understanding of Unix/Linux operating systems and shell scripting. Education and Experience: - Bachelor's degree in Computer Science, Information Technology, or a related field. - 6+ years of experience as an Oracle DBA in a production environment. - Relevant certifications, such as Oracle Database Administrator Certified Professional, are highly desirable. Required Skills Oracle Database Administration,Oracle Exadata,Oracle Cloud
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