Req ID: 322579 We are currently seeking a Senior .NET Developer - Remote to join our team in Chennai, Tamil Ndu (IN-TN), India (IN). Senior .NET Developer - Remote Who We Are: NTT DATA America strives to hire exceptional, innovative and passionate individuals who want to grow with us. Launch by NTT DATA is the culmination of the company"™s strategy to acquire and integrate the skills, experience, and technology of leading digital companies, backed by NTT DATA"™s core capabilities, global reach, and depth. How You"™ll Help Us: A Senior Application Developer is first and foremost a software developer who specializes in .NET C

Req ID: 314868 We are currently seeking a Systems Integration Specialist Advisor to join our team in Hyderabad, Andhra Pradesh (IN-AP), India (IN). Key Responsibilities Excellent incident and request handling Help attain and then maintain SLAs and KPIs Run preconfigured reports to support business and cyber requests Ensure system/application alerts are acknowledged and actioned Escalate issues to STO management and leadership as needed Support patching, upgrades, and configuration changes Assist in managing high-priority incidents and requests related to log collection Ensure compliance with audit controls and evidence requirements Experience Basic understanding of networking concepts and protocols, including TCP/IP, DNS, firewalls Basic understanding of Unix/Linux operating system management Familiarity with reporting tools such as PowerBi, PowerPoint, and Excel 1-3 years of experience in a security operations role Confidence in troubleshooting Good communication skills

Req ID: 316318 We are currently seeking a Senior .NET/GCP Engineer (REMOTE) to join our team in Chennai, Tamil Ndu (IN-TN), India (IN). Senior .NET/GCP Engineer - Remote How You"™ll Help Us: A Senior Application Developer is first and foremost a software developer who specializes in .NET C

Your Role Day to day you will be acting as the product lead for SAS, Flexera, NDR and Solarwinds while managing a team of Lv1 and 2 analysts. Key Responsibilities Quality assurance of incidents, service requests and change requests Attainment of SLAs, KPIs and associated reporting Ensure system/application alerts are acknowledged and actioned Appropriate escalation to STO management and leadership Oversight of patching, upgrades and configuration changes Manage high-priority incidents and requests related to file transfers Ensure strict compliance with audit controls and evidence requirements Lead advanced troubleshooting of complex file transfer issues and provide expert support to L1 and L2 team members Mentor and share advanced knowledge with L1 and L2 analysts Identify automation and optimization opportunities Experience Working knowledge of networking concepts and protocols, including TCP/IP, DNS and firewalls Reporting using PowerBi, PowerPoint and Excel Bachelor"™s or Master"™s degree in Computer Science, Information Technology, or related field 10+ years of experience in a security operations role 2+ years of management / team leader experience. Proven demonstrable leadership and mentorship skills Expert troubleshooting capabilities Exceptional communication skills Y Your Role Day to day you will be acting as the product lead for SAS, Flexera, NDR and Solarwinds while managing a team of Lv1 and 2 analysts. Key Responsibilities Quality assurance of incidents, service requests and change requests Attainment of SLAs, KPIs and associated reporting Ensure system/application alerts are acknowledged and actioned Appropriate escalation to STO management and leadership Oversight of patching, upgrades and configuration changes Manage high-priority incidents and requests related to file transfers Ensure strict compliance with audit controls and evidence requirements Lead advanced troubleshooting of complex file transfer issues and provide expert support to L1 and L2 team members Mentor and share advanced knowledge with L1 and L2 analysts Identify automation and optimization opportunities Experience Working knowledge of networking concepts and protocols, including TCP/IP, DNS and firewalls Reporting using PowerBi, PowerPoint and Excel Bachelor"™s or Master"™s degree in Computer Science, Information Technology, or related field 10+ years of experience in a security operations role 2+ years of management / team leader experience. Proven demonstrable leadership and mentorship skills Expert troubleshooting capabilities Exceptional communication skills

Req ID: 301172 We are currently seeking a Cloud Solution Delivery Lead Consultant to join our team in Pune, Mahrshtra (IN-MH), India (IN). Location - Remote AWS Lead Engineer will be required to design and build the cloud foundations platform. Translating project-specific needs into a cloud structure, design the cloud environment when required that covers all requirements with appropriate weightage given to the security aspect. Carryout deployment and integration of application in the designed cloud environment. Understand needs of business / client and implement cloud strategies those meet the needs. The candidate will also need good experience around software development principles, IaC and Github as devops tooling. Provide the necessary design to the team for building cloud infrastructure solutions, train and guide the team in provisioning/using/integrating the cloud services proposed in the design. Skills: Must have's 5+ years Proficient experience with AWS Cloud(AWS Core) 3+ years' relevant experience working on design cloud Infrastructure solution and cloud account migration Proficient in Cloud Networking and network configuration . Proficient in Terraform for managing Infrastructure as code (module based provisioning of infra, connectivity, provisioning of data services, monitoring services) Proficient in Github and Implementing CI/CD for infrastructure using IaC with Github Actions. AWS-CLI Have experience working with these AWS services: IAM Accounts, IAM Users & Groups, IAM Roles, Access Control RBAC, ABAC, Compute (EC2 and types and Costing), Storage (EBS, EFS,S3 etc), VPC, VPC Peering, Security Groups, Notification & Queue services, NACL, Auto Scaling Groups, CloudWatch, DNS, Application Load Balancer, Directory Services and Identity Federation, AWS Organizations and Control Tower, AWS Tagging Configuration, Certificate Management MVP Monitoring tool such as Amazon CloudWatch & hands-on with CloudWatch Logs. Examples of daily activities such as: - Account provisioning support - Policy Provisioning - Network support - Resource deployment support - Incident Support on daily work - Security Incident support DevOps experience o Github and github actions o Terraform o Python language o Go Language o Grafana o ArgoCD Nice to have's - Docker, - Kubernetes Able to work with Imperative and Declarative way to setup Kubernetes resources/Services

We are currently seeking a Systems Integration Specialist Advisor to join our team in Hyderabad, Andhra Pradesh (IN-AP), India (IN). Your Role Day to day you will be acting as the product lead for SAS, Flexera, NDR and Solarwinds while managing a team of Lv1 and 2 analysts Key Responsibilities Quality assurance of incidents, service requests and change requests Attainment of SLAs, KPIs and associated reporting Ensure system/application alerts are acknowledged and actioned Appropriate escalation to STO management and leadership Oversight of patching, upgrades and configuration changes Manage high-priority incidents and requests related to file transfers Ensure strict compliance with audit controls and evidence requirements Lead advanced troubleshooting of complex file transfer issues and provide expert support to L1 and L2 team members Mentor and share advanced knowledge with L1 and L2 analysts Identify automation and optimization opportunities Experience Working knowledge of networking concepts and protocols, including TCP/IP, DNS and firewalls Reporting using PowerBi, PowerPoint and Excel Bachelor"™s or Master"™s degree in Computer Science, Information Technology, or related field 10+ years of experience in a security operations role 2+ years of management / team leader experience. Proven demonstrable leadership and mentorship skills Expert troubleshooting capabilities Exceptional communication skills

Your Role As a member of the Security Technology Operations (STO) team at Client, the Lv1 Security Technology Analyst will work with a global security toolkit, focusing on Secure Managed File Transfer using Progress"™ MOVEit. The role will be primarily incident and service request focused while working with the more senior team members on various projects and initiatives. Key Responsibilities: Excellent incident and request handling Help attain and then maintain SLAs and KPIs Ensure system/application alerts are acknowledged and actioned Escalate issues to STO management and leadership as needed Support patching, upgrades, and configuration changes Assist in managing high-priority incidents and requests related to file transfers Ensure compliance with audit controls and evidence requirements Experience: Basic understanding of networking concepts and protocols, including TCP/IP, DNS, firewalls, and SFTP, FTPS, HTTPS, and SMB Familiarity with reporting tools such as PowerBi, PowerPoint, and Excel 1-3 years of experience in a security operations role Confidence in troubleshooting Good communication skills Your Role As a member of the Security Technology Operations (STO) team at Client, the Lv1 Security Technology Analyst will work with a global security toolkit, focusing on Secure Managed File Transfer using Progress"™ MOVEit. The role will be primarily incident and service request focused while working with the more senior team members on various projects and initiatives. Key Responsibilities: Excellent incident and request handling Help attain and then maintain SLAs and KPIs Ensure system/application alerts are acknowledged and actioned Escalate issues to STO management and leadership as needed Support patching, upgrades, and configuration changes Assist in managing high-priority incidents and requests related to file transfers Ensure compliance with audit controls and evidence requirements Experience: Basic understanding of networking concepts and protocols, including TCP/IP, DNS, firewalls, and SFTP, FTPS, HTTPS, and SMB Familiarity with reporting tools such as PowerBi, PowerPoint, and Excel 1-3 years of experience in a security operations role Confidence in troubleshooting Good communication skills

Req ID: 315213 We are currently seeking a Systems Integration Specialist to join our team in Hyderabad, Andhra Pradesh (IN-AP), India (IN). Your Role As a member of the Security Technology Operations (STO) team at Client, the Lv1 Security Technology Analyst will work with a global security toolkit, focusing on Secure Managed File Transfer using Progress"™ MOVEit. The role will be primarily incident and service request focused while working with the more senior team members on various projects and initiatives. Key Responsibilities: Excellent incident and request handling Help attain and then maintain SLAs and KPIs Ensure system/application alerts are acknowledged and actioned Escalate issues to STO management and leadership as needed Support patching, upgrades, and configuration changes Assist in managing high-priority incidents and requests related to file transfers Ensure compliance with audit controls and evidence requirements Experience: Basic understanding of networking concepts and protocols, including TCP/IP, DNS, firewalls, and SFTP, FTPS, HTTPS, and SMB Familiarity with reporting tools such as PowerBi, PowerPoint, and Excel 1-3 years of experience in a security operations role Confidence in troubleshooting Good communication skills

Req ID: 315812 We are currently seeking a Helpdesk Senior Associate - ITIL to join our team in Bangalore, Karntaka (IN-KA), India (IN). Position's Overview At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company"™s growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring, the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here. NTT DATA, Inc. currently seeks an "Help Desk SR.Associate " to join our team in "Bangalore". Position's General Duties and Tasks In these roles you will be responsible for: Provide exceptional IT Service Desk support, guidance and training to end-users for various IT devices, applications or processes. Record, Update and Escalate Support issues to the next level in a timely manner. Support all IT onboarding activities for end-users Work with our internal IT Teams on system testing, integration and maintenance. Engage in the discovery of new IT business tools, to support our business users as well as our internal IT Team. Seek, Suggest, Evaluate and implement process and technology improvements. Willing to learn & grow in other IT Business areas for this role include: Excellent English is written and verbal communication skills. "¢ Exceptional customer service skills. "¢ Great Team player "¢ Great communication skills, comfortable working with various stakeholders 4,50,000"¢ Strong troubleshooting skills, bug finding, and resolution "¢ Ability to work independently within a diverse global team "¢ IT software and hardware troubleshooting knowledge and skills (Win 10, macOS, iOS, Android, Google Suite and Microsoft Environment) In addition, preferable skills and behaviours include"¢ Knowledge in First Level Support for Business applications such as Oracle, Workday, BI, Agile, etc. "¢ Knowledge in Desktop Support "¢ Familiar with ITIL Concepts and Processes. Possesses knowledge of Microsoft Applications like MS Visio MS Excel & MS PowerPoint etc.

Req ID: 326933 We are currently seeking a Digital Engineering Lead Engineer to join our team in Noida, Uttar Pradesh (IN-UP), India (IN). Preferred Experience "¢ Thorough technical knowledge of Linux/UNIX/AIX platforms (Ubuntu, RHEL/SuSE). Must be able to demonstrate deep technical troubleshooting and problem-solving skills. Expertise in UNIX heterogeneous platform environments, including Clustering, Backup operations, Patching and Activation, Technical skills in Network components are preferred (DNS, DHCP, TCP). Good fundamentals and technical hands-on experience in Linux/UNIX/AIX troubleshooting. Willingness to develop strong competencies in Linux/UNIX/AIX platform support. Knowledge of Shell scripting / Python/Ansible will be a plus. Excellent understanding of ITSM\ITIL processes and certification will be added advantage. Good communication, team building, and interpersonal skill are mandatory. Knowledge and experience in Migration methodologies and Migration tools like Double Take and other related industry-wide deployment/migration tools. Knowledge in Linux VHS V2V - Vmotion and Solaris Zones migration from SHS to SHS is preferred, Solid understanding of cloud computing, networking, and storage principles with a focus on AWS. Azure experience is a plus. "¢ Cloud administration, OS/server administration, patching, maintenance, and troubleshooting experience. Willing to work on multiple cloud platforms. "¢ Shell scripting and automation experience is a plus. "¢ Fundamental understanding of emerging technologies, including Containers and PaaS solutions "¢ Able to work on On-Call rotations "¢ Able to work independently in a project scenario. "¢ Experience handling P1/P2 calls and escalations "¢ Able to write quality KB articles, Problem Management articles, and SOPs/Run-books "¢ Passion for delivering timely and outstanding customer service "¢ Able to Help L1 staff in support "¢ Great written and oral communication skills with internal and external customers Basic Qualifications 7+ years of overall operational experience 3+ years of AWS/Azure experience 3+ years of experience working in a diverse cloud support environment in a 24*7 production support model Preferred Certifications AWS SysOps Administrator/Developer/Solutions Architect Associate Certifications Azure Administrator Associate/Solution Architect Certifications GCP Cloud Engineer

Senior Cloud Engineer "¢ Engineering, automating, and orchestrating system provisioning and maintenance processes using modern cloud tools and technologies "¢ Designing and building technical solutions on Cloud "¢ Planning, designing and developing cloud-based solutions "¢ Understanding the needs for new initiatives to build scalable, distributed and high-performance computing cloud-based platform solutions on AWS, Google, and Azure or other cloud platforms "¢ Collaborating with solutions architects "¢ Managing cloud environments in accordance with NTT DATA"™s security guidelines "¢ Deploying and debugging Cloud initiatives as needed in accordance with best practices throughout the development lifecycle "¢ Performing system administration tasks including configuration, systems monitoring, troubleshooting, and support while innovating to automate as much as possible "¢ Installing configuring, maintaining, and supporting applications and servers in public cloud environments "¢ Performing operating system and software application installation, patching, and upgrades "¢ Educating teams on the implementation of new cloud-based initiatives, providing associated training as required "¢ Troubleshooting and resolving issues reported by monitoring systems and submitted through the ticketing system of fully documented issues, actions taken, and steps for resolution "¢ Performing other tasks as defined, planned, and approved by leadership Location - Bengaluru,Chennai,Gurugram,Hyderabad,Noida

Your Role As a member of the Security Technology Operations (STO) team at Client, the Lvl2 Security Technology Analyst will work with a global security toolkit, focusing on Secure Managed File Transfer using Progress"™ MOVEit. The role involves taking a lead in incidents and service requests, supporting the product lead and service manager, and providing advanced troubleshooting and mentorship to more junior Lvl1 team members. Key Responsibilities: Lead and manage incident and request handling Attain and maintain SLAs and KPIs, providing detailed reporting and the timely escalation when necessary to management Ensure system/application alerts are promptly acknowledged and actioned Escalate complex issues to STO management and leadership as necessary Lead and support patching, upgrades, and configuration changes with onshore team members Manage high-priority incidents and requests related to file transfers Ensure strict compliance with audit controls and evidence requirements Lead troubleshooting of complex file transfer issues and support Lvl1 team members Mentor and share advanced knowledge with Lvl1 analysts Identify and help implement automation and optimization opportunities Experience: Prior experience with and understanding of networking concepts and protocols, including TCP/IP, DNS, firewalls, and SFTP, FTPS, HTTPS, and SMB 5-7 years of experience in a security operations role. Proven advanced troubleshooting capabilities Exceptional communication skills and the ability to mentor junior team members Your Role As a member of the Security Technology Operations (STO) team at Client, the Lvl2 Security Technology Analyst will work with a global security toolkit, focusing on Secure Managed File Transfer using Progress"™ MOVEit. The role involves taking a lead in incidents and service requests, supporting the product lead and service manager, and providing advanced troubleshooting and mentorship to more junior Lvl1 team members. Key Responsibilities: Lead and manage incident and request handling Attain and maintain SLAs and KPIs, providing detailed reporting and the timely escalation when necessary to management Ensure system/application alerts are promptly acknowledged and actioned Escalate complex issues to STO management and leadership as necessary Lead and support patching, upgrades, and configuration changes with onshore team members Manage high-priority incidents and requests related to file transfers Ensure strict compliance with audit controls and evidence requirements Lead troubleshooting of complex file transfer issues and support Lvl1 team members Mentor and share advanced knowledge with Lvl1 analysts Identify and help implement automation and optimization opportunities Experience: Prior experience with and understanding of networking concepts and protocols, including TCP/IP, DNS, firewalls, and SFTP, FTPS, HTTPS, and SMB 5-7 years of experience in a security operations role. Proven advanced troubleshooting capabilities Exceptional communication skills and the ability to mentor junior team members

Req ID: 325692 We are currently seeking a Helpdesk Senior Associate - L2 technical guidance to join our team in Noida, Uttar Pradesh (IN-UP), India (IN). Position Overview : At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company"™s growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring, the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here. NTT DATA, Inc. currently seeks an "Helpdesk Associate" to join our team in "Noida" Roles and responsibilities Position's General Duties and Tasks Required. Candidate should be technically sound with Windows Troubleshooting with registry edit (No Boot, No internet, optimization), MAC (optimization, mac troubleshooting), MDM, Autopilot Devices Setup, SCCM, Amazon Workspaces, Citirx , Active Directory (basic troubleshooting), Outlook troubleshooting, Printer Troubleshooting, External Monitor troubleshooting & docking station, Network drives. Typically, the Analyst level participates in a supportive role by acting as a liaison between customer and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner. ShiftRotational shift. QualificationGraduate with relevant experience/knowledge in a technical support role. Knowledge of troubleshooting Windows 10, Win 8 Operating system, PC Hardware, Basic Knowledge of Internet Explorer, Networking, Messaging, and MS Office, COTS applications etc. Must be able to speak fluent English; possess excellent writing and comprehension skills with excellent customer handling skills.

Job Summary: We are seeking a skilled System Administrator with a strong focus on Citrix technologies, to manage, support, and optimize our virtual desktop infrastructure. The ideal candidate will bring in-depth technical expertise, problem-solving skills, and a proactive approach to ensure high availability, performance, and security of Citrix environments. Key Responsibilities: - Administer and maintain Citrix XenDesktop/XenApp, Citrix Virtual Apps and Desktops, Citrix Studio, Citrix Director, and StoreFront. - Monitor and troubleshoot Citrix environments to ensure optimal performance and user experience. - Perform patch management, upgrades, and regular maintenance of Citrix infrastructure. - Collaborate with other IT teams on Active Directory, Group Policies, DNS, DHCP, and storage/networking dependencies. - Create and manage machine catalogs and delivery groups. - Configure Citrix policies, profiles, and printing. - Troubleshoot and resolve application publishing and user session issues. - Maintain documentation of systems, configurations, procedures, and support processes. - Support disaster recovery and business continuity planning for Citrix environments. - Ensure compliance with IT security policies and best practices. Required Skills and Experience: - 6+ years of experience in system administration with a strong focus on Citrix technologies. - Hands-on experience with Citrix XenDesktop, Citrix Virtual Apps and Desktops, Citrix Studio, Director, StoreFront. - Proficiency in Windows Server administration. - Good knowledge of Active Directory, DNS, DHCP, Group Policies. - Experience with Citrix Profile Management and user profile troubleshooting. - Familiarity with FSLogix, Citrix Cloud, and Azure-hosted Citrix environments is a plus. - Strong troubleshooting, communication, and documentation skills.

If interested kindly call or WA on 7020744820 - Rashmi M Excellent English Communication skills and 1 Year of Technical Support ( O365 ) Experience is must Strong Problem Solving and Troubleshooting Skills & thinks logically. Server support - operates on callback model where the cases are created for the customers and the engineers talk to the customers . They require assistance with troubleshooting on 2003,2008, 2008r2, SCCM, SCMON, Win XP, Vista, Win7, Exchange 2007, IIS, ISA Working/knowledge of Windows NT Server and/or Windows 2000 Server and Windows NT Workstation and/or Windows 2000 Professional MCP/MTA/MCSA/MCITP/MCSE Certified in Windows Server Operating Systems recommended. Understanding of Active Directory, DNS, DHCP, System Set up, System Performance and Domain Environment, Boot Process (Backup Process, Types Of Backup, Hyper-V Type 1 & Type 2 , Storage. Rounds of Interview : Virtual

Job summary The Program Manager will oversee the implementation and management of VDI solutions using Citrix Cloud within a hybrid work model. With 8 to 12 years of experience the candidate will drive strategic initiatives ensuring seamless integration and optimal performance. This role requires strong technical expertise in Citrix Cloud and a commitment to enhancing productivity and collaboration across teams. Responsibilities A Citrix VDI BAU Business As Usual Technical Manager focuses on maintaining and optimizing the Citrix VDI environment during regular operations Here are some key responsibilities and qualifications for this role Responsibilities Daily Operations Manage and oversee the daily operations of the Citrix VDI environment ensuring smooth and efficient performance Configuration and Deployment Configure and deploy Citrix VDI solutions including XenDesktop and XenApp Monitoring and Maintenance Monitor the performance of the Citrix environment perform regular maintenance and troubleshoot issues as they arise User Support Provide technical support to endusers resolving issues related to Citrix VDI and ensuring minimal disruption to their work Incident Management Handle incidents and service requests ensuring timely resolution and proper documentation Security Management Implement and maintain security measures to protect the Citrix environment from threats Documentation Maintain detailed documentation of configurations processes and procedures related to the Citrix environment Team Coordination Coordinate with other IT teams and stakeholders to ensure seamless integration and operation of Citrix solutions within the broader IT infrastructure Incident Change Problem Management Certifications Relevant certifications such as Citrix Certified Associate CCA Citrix Certified Professional CCP or Citrix Certified Expert CCE are highly desirable Technical Skills Strong knowledge of Citrix products XenDesktop XenApp VDI infrastructure Active Directory DNS DHCP and networking Soft Skills Excellent problemsolving abilities strong communication skills and the ability to work effectively in a team environment

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure1.100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: Microsoft Active Directory Admin.

Role Purpose The purpose of this role is to provide solutions and bridge the gap between technology and business know-how to deliver any client solution Do 1. Bridging the gap between project and support teams through techno-functional expertise For a new business implementation project, drive the end to end process from business requirement management to integration & configuration and production deployment Check the feasibility of the new change requirements and provide optimal solution to the client with clear timelines Provide techno-functional solution support for all the new business implementations while building the entire system from the scratch Support the solutioning team from architectural design, coding, testing and implementation Understand the functional design as well as technical design and architecture to be implemented on the ERP system Customize, extend, modify, localize or integrate to the existing product by virtue of coding, testing & production Implement the business processes, requirements and the underlying ERP technology to translate them into ERP solutions Write code as per the developmental standards to decide upon the implementation methodology Provide product support and maintenance to the clients for a specific ERP solution and resolve the day to day queries/ technical problems which may arise Create and deploy automation tools/ solutions to ensure process optimization and increase in efficiency Sink between technical and functional requirements of the project and provide solutioning/ advise to the client or internal teams accordingly Support on-site manager with the necessary details wrt any change and off-site support 2. Skill upgradation and competency building Clear wipro exams and internal certifications from time to time to upgrade the skills Attend trainings, seminars to sharpen the knowledge in functional/ technical domain Write papers, articles, case studies and publish them on the intranet Deliver No. Performance Parameter Measure 1. Contribution to customer projects Quality, SLA, ETA, no. of tickets resolved, problem solved, # of change requests implemented, zero customer escalation, CSAT 2. Automation Process optimization, reduction in process/ steps, reduction in no. of tickets raised 3. Skill upgradation # of trainings & certifications completed, # of papers, articles written in a quarter Mandatory Skills: DNS - Domain Name Service.

Job Title : System Administrator. Experience: 0 - 3 years. Location: Bengaluru, Karnataka. Notice Period: Immediate to 20 days. Job Responsibilities Serve as team member in supporting and operating key aspects of IT Infrastructure support Active Directory Infra, Windows Application Servers, Redhat 8.2 based cluster management Windows Advance Server with AD(DHCP, DNS, WSUS, IIS & group policy), end-user system support (Windows, MAC, Unix/Linux) & Hardware/Software Installation, Troubleshooting/Repair/Patches Manage network servers and technology tools & management of SaaS applications Monitor performance and maintain systems according to requirements MS Defender end-point support experience Steering the installation, configuration & management of Virtualized servers (Hyper-v), Storage Server, Managed Switches (Layer 3 & Layer 2), Corporate Endpoint Security Solutions, Firewall/UTM (locally & remotely, BGP tunnels) (Sophos & Fortinet) Liaise with vendors and other IT personnel for problem resolution Keenness and interest in Automation of possible IT & Infosec tasks Build an internal technical documentation, manuals and IT policies Willingness for on call support 12/7 Domain DNS and services administration management IT Procurement & Vendor co-ordinations and IT asset management Windows server management, Networking basics are a must. Linux Knowledge is an added advantage Skills & Competencies Experience as a System Administrator,Network Administrator,or similar role Are smart and can demonstrate it & Excellent Verbal and Written communication skills Experience in AD setup and maintenance Experience with networks (LAN, WAN) and patch management You can manage ambiguity and are comfortable being set untied without a lot of direction Knowledge of system security (e.g. intrusion detection systems) and data backup/recovery Hands-on experience in complex network security design, configuration, deployment, administration Certifications like CCNA, MCSE, RHCE are an added advantage Qualifications: B.E MCA Msc Computer Sc. General Requirements: Good language skills - Spoken & Written Assertive and tactical in handling multidisciplinary teams Highly Skilled in project management and planning Willingness to co-ordinate with other engineering teams and management to bring out innovative and constructive solutions.

Your day at NTT DATA BE/BTECH with 7 years of experience in Linux administration for enterprise clients. Troubleshooting 1. Investigate and resolve complex Linux-related issues (e.g., system crashes, performance degradation). 2. Analyze logs (e.g., syslogs, kernel logs) to identify root causes. 3. Utilize debugging tools (e.g., gdb, strace) to troubleshoot applications. System Administration 1. Manage Linux systems (RHEL, CentOS, Ubuntu) across multiple environments (dev, prod). 2. Configure and maintain Linux services (e.g., SSH, DNS, DHCP). 3. Implement security measures (e.g., firewalls, access controls). Performance Optimization 1. Monitor system performance using tools (e.g., top, htop, sar). 2. Optimize system resources (CPU, memory, disk) for improved performance. 3. Implement tuning parameters for enhanced system efficiency. Scripting and Automation 1. Develop scripts (Bash, Python) for automation and efficiency. Security and Compliance 1. Ensure system security and compliance with regulatory requirements. 2. Implement security patches and updates. What youll be doing Key Responsibilities: Ensures that assigned infrastructure at the client site is configured, installed, tested, and operational. Performs necessary checks, apply monitoring tools and respond to alerts. Identifies problems and errors prior to or when it occurs and logs all such incidents in a timely manner with the required level of detail. Assists in analyzing, assigning, and escalating support calls. Investigates third line support calls assigned and identify the root cause of incidents and problems. Reports and escalates issues to 3rd party vendors if necessary. Provides continuous feedback to clients and affected parties and update all systems and/or portals as prescribed by the company. Proactively identifies opportunities for work optimization including opportunities for automation of work. Coaches L2 teams for advance technical troubleshooting and behavioral skills. May manage and implement projects within technology domain, delivering effectively and promptly per client agreed upon requirements and timelines. May work on implementing and delivering Disaster Recovery functions and tests. Performs any other related task as required. Knowledge and Attributes: Ability to communicate and work across different cultures and social groups. Ability to plan activities and projects well in advance, and takes into account possible changing circumstances. Ability to maintain a positive outlook at work. Ability to work well in a pressurized environment. Ability to work hard and put in longer hours when it is necessary. Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting. Ability to adapt to changing circumstances. Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey. Academic Qualifications and Certifications: Bachelors degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience). Certifications relevant to the services provided (certifications carry additional weightage on a candidates qualification for the role). Relevant certifications include (but not limited to) - CCNP or equivalent certification. CCNP in Security or PCNSE certification or Firewall Vendor related certification is good to have along with advance technical certification like CCIE, CISSP. VMware certified ProfessionalData Centre Virtualization. VMware Certified Specialist Cloud Provider. VMware Site Recovery ManagerInstall, Configure, Manage. Microsoft CertifiedAzure Architect Expert. AWS CertifiedSolutions Architect Associate. Veeam Certified Engineer (VMCE). Rubrik Certified Systems Administrator. Zerto, pure, vxrail. Google Cloud Platform (gcp). Oracle Cloud Infrastructure (oci). SAP Certified Technology Associate - OS DB Migration for SAP NetWeaver 7.4. SAP Technology Consultant. SAP Certified Technology Associate - SAP HANA 2.0. Oracle Cloud Infrastructure Architect Professional. IBM Certified System Administrator - WebSphere Application Server Network. Required Experience: Seasoned Managed Services experience handling complex cross technology infrastructure. Seasoned experience required in Engineering function within a medium to large ICT organization. Seasoned working knowledge of ITIL processes. Seasoned experience working with vendors and/or 3rd parties. Workplace type On-site Working

Your day at NTT DATA Diploma Degree/PG Diploma in IT/Computer Science from recognized institution. Engineer should have 2 years of experience/ expertise in areas Like trouble shooting and handling of various IT hardware's like PC, Printers, Laptops and other IT equipment. Configure Desktops, Laptops. Should have expertise in Windows, Linux, client operating systems and related applications, Support Services for Software Application Mailing (webmail/MS outlook express/Outlook express), O365 and other system software. Following are the requirement for Desktop Engineers: a. Hands-on experience troubleshooting desktop/ laptop/ peripheral b. At least 2 years of work experience as support executive preferably in Government/ PSU/Corporate sector c. Strong End User IT Infrastructure Domain knowledge d. Good communication skills and can converse in Hindi/ English Workplace type : On-site Working.

Your day at NTT DATA The Managed Services Cross Technology Engineer (L3) is a seasoned engineering role, responsible for providing a service to clients by proactively identifying and resolving technical incidents and problems. Through pre-emptive service incident and resolution activities, as well as product reviews, operational improvements, operational practices, and quality assurance this role will maintain a high level of service to clients. The primary objective of this role is to ensure zero missed service level agreement (SLA) conditions. The Managed Services Cross Technology Engineer (L3) is responsible for managing tickets of high complexity, conducts advanced and complicated tasks, and provides resolution to a diverse range of complex problems. This position uses considerable judgment and independent analysis within defined policies and practices and applies analytical thinking and deep technical expertise in achieving client outcomes, while coaching and mentoring junior team members across functions. The Managed Services Cross Technology Engineer (L3) focusses across two or more technology domains such as (but not limited to) Cloud, Security, Networking, Applications and / or Collaboration and may also contribute to / support on project work as and when required. What youll be doing Windows Server/AD/DC patching, VMware, Failover cluster, AD, DNS, DHCP Disc adds, Storage adds etc; Hardware Knowledge, Migration experience on P2V, storage.Microsoft server side support tickets through our ticket queue system that have gone through our Help Desk support 1-3 tiers.Support and administration of Microsoft Windows Server, versions 2000, 2003, 2008, 2012, 2016, 2019 and 2022Support and administration of Microsoft Active Directory environments, DNS, DHCPSupport and administration of Microsoft Server Clustering.Migration knowledge for P2V, Storage etcTroubleshooting and maintenance of all above mentioned Microsoft Enterprise level productsKnowledge and troubleshooting capability with multiple high availability solutionsContinuous proactive maintenance, auditing, and monitoring of our customers Microsoft environmentsFollowing thorough Change Management processes and documentationFollowing thorough Root Cause Analysis processes and documentationAfter hours oncall weekly rotations throughout the teamBusiness hours ticket queue owner and handling weekly rotationWorking with other infrastructure teams as well as non-infrastructure teams throughout organization on tasksImplementing server hardening/security best practicesServer performance/capacity planningTroubleshooting supported end user application server issuesResponsible for maintaining supported customer applications that may require modifications to work in a client server environmentResponsible for all tuning, monitoring and performance recommendations of the Microsoft systemsThorough environment documentationProvides recommendations on changes and design enhancements to improve reliability, security, processes, and performance.Takes responsibility for meeting commitments; desire to succeed and has a history of meeting solutions by deadline.Builds respectful relationships with team members; consistently acknowledges and appreciates each members contributions.Provides quality customer service above else; ensures an understanding between customer and NTT and helps provide workable solutions.Keeps track of lessons learned and shares those lessons with team members.Mitigates team conflict and communication problems; provides information that insures interest and understanding.Promotes innovation, creativity, and effectiveness, always striving for continuous improvement.Grows professionally and personally; eager to acquire new knowledge.

Position: Deputy Manager/Manager- IT Responsibilities and Duties: Cybersecurity and Compliance: • Implement and enforce security measures to protect organizational data and systems. • Ensure compliance with applicable data protection laws, standards, and regulations. • Conduct regular audits of IT systems and processes to identify vulnerabilities. Team Leadership and Development: • Lead, mentor, and evaluate the IT team to ensure efficient operation and professional growth. • Coordinate with internal departments to understand IT needs and deliver timely solutions. • Drive a culture of innovation and continuous improvement within the IT team. Vendor and Stakeholder Management: • Manage relationships with IT service providers and vendors. • Negotiate contracts and service level agreements (SLAs) to ensure value for money. • Liaise with stakeholders to communicate IT strategies, challenges, and achievements. Project Management: • Oversee the planning, execution, and delivery of IT projects. • Monitor project timelines, budgets, and resources to ensure successful completion. • Document project progress and provide regular updates to leadership. Requirements and skills: Technical Expertise & Hands on experience in: • MS Exchange, O365, Azure • Active Directory, Domain controllers, DNS, DHCP, Group Policy • ADFS • Backup Solutions (Veeam/Commvault) • BCP & DR • ISMS best practices and ISO 27001 • Qualification : B Tech/BE in CS/Electrical or Electronics • Experience : Experience in IT infra support & IT Ops with 9-10 years with at least 3 years in a managerial role. • Location : Bangalore

Role & responsibilities Solid customer interaction skills. A+ desktop or equivalent skillset knowledge of windows operating system environment Good technical skills in solving Windows related issues Knowledge of DNS, DHCP, TCP/IP, Networking Knowledge of Outlook, O365 Coordinates with the on-call support provider and other vendors for call closure Knowledge of ticketing tools (SUMMIT, Remedy, Service Now, etc.) MCP/Other hardware-related certifications, ITIL Trained

What you'll be doing Diploma Degree/PG Diploma in IT/Computer Science from recognized institution. Engineer should have 5-6 years of experience/ expertise in areas Like trouble shooting and handling of various IT hardware's like PC, Printers, Laptops and other IT equipment. Configure Desktops, Laptops. Should have expertise in Windows, Linux, client operating systems and related applications, Support Services for Software Application Mailing (webmail/MS outlook express/Outlook express), O365 and other system software. Following are the requirement for Desktop Engineers: a. Hands-on experience troubleshooting desktop/ laptop/ peripheral b. At least 2 years of work experience as support executive preferably in Government/ PSU/Corporate sector c. Strong End User IT Infrastructure Domain knowledge d. Good communication skills and can converse in Hindi/ English