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Comhard Technologies Pvt Ltd logo
Technical Support Team Lead (Cloud Hosting) Comhard Technologies Pvt Ltd

5.0 - 7.0 years

0 Lacs

noida, uttar pradesh, india

On-site

JD: Technical Support Team Lead (Cloud Hosting) Location: Noida Team Size: 15+ (L1/L2) Reports to: Head of Support (or CTO) Shifts: Rotational, on-call for P1s Experience - 5 years in customer support 3 year in Team lead Role Summary Own day-to-day technical operations of our customer support desk for CoCloud/Comsky and VPS offerings. Youll lead a 15+ member team, drive first-time fix and SLA adherence, be incident commander for P1s, and tighten runbooks, monitoring, and handoffs with Infra team(L3). Key Responsibilities Team & Queue Leadership Run daily stand-ups; manage queues, priorities, and escalations (L1?L2?L3). Coach L1/L2 on triage, logs, and runbooks; conduct weekly QA scoring and ...

Posted 3 months ago

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