Customer Support Specialist - Technical Red Hat, Inc.

3.0 - 7.0 years

0 Lacs

pune, maharashtra

On-site

We are looking for a proactive and technically adept Customer Support Specialist to join our support team in Pune, India. As a Customer Support Specialist at Red Hat, you will be the primary point of contact for our global customers, assisting them with a variety of technical and non-technical issues related to our products, support, and services. Your responsibilities will include troubleshooting problems, collaborating with technical support Engineers, and working with cross-functional teams to ensure customer satisfaction. As you progress in this role, you will tackle more complex technical challenges, contribute to process improvement, and participate in knowledge base development. This will provide you with exposure to enterprise-level customer environments and modern support tools. Your responsibilities will include communicating with Red Hat customers and internal stakeholders regarding technical and non-technical support issues, guiding customers on best practices, product features, and technical requirements, and developing and updating support documentation to enhance the customer self-service experience. You will also be expected to handle multiple tasks, prioritize effectively to meet business expectations, and work with Red Hat enterprise customers globally on a 24x5 support rotation. You will need to possess 3+ years of experience in the customer service industry, with basic RHEL certifications such as RHCSA and RHCE. Additionally, you should have strong troubleshooting skills and exceptional customer service abilities. A passion for problem-solving, the ability to work under pressure, and a quick learning mindset are also essential for this role. At Red Hat, we are the leading provider of enterprise open-source software solutions, leveraging a community-powered approach to deliver high-performing technologies such as Linux, cloud, container, and Kubernetes. Our diverse workforce operates across 40+ countries, with flexibility in work environments based on role requirements. We value inclusivity, transparency, collaboration, and innovation, and we encourage individuals from diverse backgrounds to join us in contributing to our open and inclusive environment. If you are a creative and passionate individual ready to make an impact, we invite you to bring your best ideas to Red Hat. Join us in celebrating diversity, challenging the status quo, and driving innovation in a culture that values equal opportunity and access for all.,

Posted 2 weeks ago

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