190 Dmaic Jobs - Page 6

Job Description Identify and prioritize opportunities for process improvements that align with business goals. Lead cross-functional teams in defining project objectives, timelines, and metrics. Drive the end-to-end implementation of Lean projects, ensuring adherence to the DMAIC methodology. Utilize data-driven decision-making to develop, test, and implement sustainable solutions. Collaborate with business unit leaders and stakeholders to ensure project alignment with strategic priorities. Effectively communicate project progress, findings, and results to all levels of the organization. Provide training and coaching on Six Sigma principles to team members and other employees to build a culture of continuous improvement. Perform complex data analysis to identify trends, root causes, and improvement opportunities. Apply Lean Six Sigma tools (such as process mapping, statistical analysis, and FMEA) to drive solution-focused outcomes. Ensure that all improvements are supported by quantitative evidence and that results are measurable and replicable. Guide and support process owners in redesigning workflows to streamline operations and increase efficiency. Oversee the implementation of control plans to sustain improvements post-project completion. Champion a culture of continuous improvement and ensure ongoing adherence to Lean Six Sigma standards. Lead by example as a project Leader demonstrating the effectiveness of Six Sigma principles. Provide coaching, mentorship, and training for Green belt aspirants. Foster a knowledge-sharing environment and support skills development across the organization. Requirements 14 plus years of supply chain experience Minimum 8-10 years of experience in project management, continuous improvement, and Six knowledge of Sigma methodology and certification Analytical Skills: Proficiency in statistical analysis and data interpretation Communication Skills: Exceptional verbal and written communication abilities; skilled at influencing stakeholders and driving change. Leadership Skills: Proven track record of leading teams and inspiring a culture of operational excellence. Certifications: Six Sigma Green Belt. Benefits As per the company Norms Other notes For more related job opportunities visit https://www.elixir-consulting.com/en/job-search Show more Show less

What you will do: Ensuring compliance to Supplier Control activities identified by organization. Hands on experience of PPAP associated with New Product Launches and Management of Production cycles there after (Manufacturing Transfers). Participate in cross- functional teams in the development of new products or changes related to current products in meeting customer requirements. Applies sound, systematic problem-solving methodologies (5Why, DMAIC, 8D, C&E) in identifying, prioritizing, communicating, and resolving quality issues - NC & CAPA. Conduct Supplier Audits (Product, Process & System) and Facilitate root cause analysis and corrective actions of supplier quality issues. Evaluating Quality data to identify process improvement opportunities within the supply chain. Coordinate Change Management & Control with Suppliers and implement changes at Supplier. Promote the use of continuous improvement methodologies such as Lean, Six Sigma, Poka- Yoke (Error Proofing), Measurement System Analysis (MSA), Statistical process control (SPC) and Process Failure Mode and Effects Analysis (pFMEA) Review development protocols including Installation Qualification (IQ), Operational Qualification (OQ), Performance Qualification (PQ), Special Process Validations, and Test Method Validations. What you will need: Required Qualification: B. Tech (Electronics/Electrical/Mechanical) with 2+ years of experience in Quality / Engineering / Manufacturing environment, preferably from medical industry. Proficient in advanced power BI applications. ISO 9001/13485 certification. Preferred Qualification: Working knowledge of basic and advanced Quality tools such as Six Sigma, SPC, FMEA, Control Plans, Root Cause Analysis, Poke Yoke, Kaizen, Lean Manufacturing etc. Strong communication skills. Must demonstrate the ability to communicate up/down and across different levels of the organization. Structurally collects facts to base his/her opinions on and ensures data integrity and traceability of data is flawless Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually. Show more Show less

Goodyear. More Driven. Job Responsibilities: Product benchmarking, planning and execution of new tyre development on time Planning and execution of product Benchmarking for upcoming development and continuous performance monitoring In depth knowledge of 2D drawing and 3D model. Able to work on mold/cavity design, pattern proposal and modification New tires and existing tires development in collaboration with Design Team, Regional Quality Team and Plant Team. Should be able to set the machines to manufacture as per the tire specifications for development trials Comprehend mold and Equipment's specifications and correlate with Tire specifications. Should have ability to know the effects on tire designs/constructions. Expert in APQP/PPAP file management Should be able to handle and ensure the audits by internal Goodyear and external auditors on NPI Should be able to understand the effect of process quality on product performance and participate in CFT for doing why- why analysis and finding root cause Interacting with field engineering and knowledge field testing is expected Should be able to correlate the tire performance in Testing/Field w.r.t. tire constructions as and when required Ensuring the day to day jobs and linkage to the environment and impact on environment Ensure environmental spillage to be control, waste minimization and reduce recycle reuse Ensure and control spillage, leakage, generation of waste to avoid land contamination, depletion of resources and Air pollution Job Qualifications: Bachelor's degree in mechanical/ chemical engineering Should have at least 6-9 years experience in new tire development/ industrialization in a tire manufacturing organization Should have idea in molds and tire drawings - knowledge in AutoCAD or Unigraphics Knowledge on quality management system is essential Assertive, Demanding, Time management and Collaborative skills, Good Communication skills, Leadership Skills, Influencing skills, Interpersonal Relationships, Ownership and Accountability Safety and Environment, Problem solving skills, Process / Trouble shooting, Operational Excellence, Software skills, Analytical Skills, Statistical Skills, 7QC Tools, DMAIC Tire Benchmarking, Testing, Cavity and Pattern Development, Tire Engineering, Mold and Equipment Willing to work in Ballabgarh

Are you an experienced professional with a focus on quality control, quality assurance, and supplier quality engineering? If yes, we have an exciting opportunity for you! Location - Gurgaon Your Future Employer - Join a leading organization committed to fostering an inclusive and diverse work environment, where innovation and excellence are key values. Responsibilities Independently managing end-to-end projects focusing on business, process, and operational excellence using Lean Six Sigma techniques. Leading black and green belt projects independently, ensuring timely delivery and results. Providing strong analytical insights to drive decision-making and process improvements. Aligning quality initiatives with organizational goals and strategies, ensuring a measurable impact. Requirements Graduate with 8+ years experience in driving lean sig-sigma improvement and transformational projects Experience in quality control, quality assurance, or supplier quality engineering Strong leadership skills and the ability to collaborate effectively with cross-functional teams Excellent communication and problem-solving abilities What's in it for you Competitive compensation package Opportunity to work with a diverse and inclusive team Engaging work environment that fosters innovation and growth Chance to make a meaningful impact and drive quality service excellence Reach us : If you feel this opportunity is well aligned with your career progression plans, please feel free to reach me with your updated profile at ananya.kad@crescendogroup.in Disclaimer : Crescendo Global specializes in Senior to C-level niche recruitment. We are passionate about empowering job seekers and employers with an engaging memorable job search and leadership hiring experience. Crescendo Global does not discriminate on the basis of race, religion, color, origin, gender, sexual orientation, age, marital status, veteran status, or disability status Note : We receive a lot of applications on a daily basis, so it becomes a bit difficult for us to get back to each candidate. Please assume that your profile has not been shortlisted in case you don't hear back from us in 1 week. Your patience is highly appreciated. Scammers can misuse Crescendo Globals name for fake job offers. We never ask for money, purchases, or system upgrades. Verify all opportunities at www.crescendo-global.com and report fraud immediately. Stay alert! Profile keywords: Crescendo Global, Crescendo, Quality Control, Quality Assurance, SQE, Lean Six Sigma, Service Quality Assurance, Green Belt, Black Belt

Job Description Associate Consultant, Process Excellence The candidate will be part of a centralized function supporting all Business Units that write Insurance Multinational Solutions. The function in India is an extension of Multinational Solution Services (MSS) function located in New York, London, Hong Kong, Mexico & Austria. The MSS India team, among other responsibilities, is responsible for generating and reporting key metrics around the Multinational Solution business and help support the management by providing analytical insights on a variety of data. In this role, you'll transform the gathered insights into action, driving process excellence and continuous improvement to fulfill our ambition of delivering exceptional service to our customers. What You’ll Be DOING What will your essential responsibilities include? Champion improvement initiatives to elevate KPIs and resolve operational challenges. Collaborate with the Process Excellence Manager on global projects, including deploying process mining tools and developing comprehensive reports and data initiatives. Craft compelling business cases, perform insightful data analyses, and contribute to process discovery and enhancement. Conduct thorough analyses to aid the Process Excellence Manager and formulate innovative solution proposals. Assist in defining and developing new KPIs and data insights to drive informed decision-making. Identify and capitalize on opportunities for enhancement within the value stream. Engage in team calls across European and US time zones. Overtime, cultivate deep expertise in Multinational Solutions and Process Excellence. Gain a thorough understanding of the business processes, systems and terminology integral to Multinational Solutions. Experiment with data to grasp vital statistics concerning owned and partner offices, from both the producing and incoming perspectives. Uncover country and product-specific nuances as you spearhead and contribute to improvement initiatives, driving the organization towards an improved future state. Expand your knowledge of processes to evolve into a Process and Operational Excellence Expert, making a significant impact on the organization's journey towards continuous improvement. You will report to Senior Delivery Lead. What You Will BRING We’re looking for someone who has these abilities and skills: Required Skills And Abilities Graduate/post-graduate from a reputed Indian University. Relevant years of experience in continuous improvement (CI), business process management (BPM), or operational excellence, preferably within the insurance industry. Demonstrates ownership, initiative, and a curious mindset for discovering improvement opportunities and innovative solutions. Excellent logical and critical thinking skills, with the ability to think in process terms and challenge existing ways of working. Exceptional attention to detail and a commitment to meeting delivery timelines. An effective communicator with excellent interpersonal skills, capable of engaging with team members and stakeholders. A collaborative team player with a drive for excellence and the self-motivation to work self-directedly in a fast-paced environment. Experience in roles involving regular calls and meetings. Skilled in presenting solutions/proposing ideas. Desired Skills And Abilities Excellent analytical skills with expertise in CI, statistics, facilitating root cause analysis and solution brainstorming, visual management, and value stream/process mapping. Familiarity with PDCA, DMAIC, Lean tools, business process management methodologies and change management. LSS certification preferred. Who WE are AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we don’t just provide re/insurance, we reinvent it. How? By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business − property, casualty, professional, financial lines and specialty. With an innovative and flexible approach to risk solutions, we partner with those who move the world forward. Learn more at axaxl.com What we OFFER Inclusion AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic. At AXA XL, we know that an inclusive culture and enables business growth and is critical to our success. That’s why we have made a strategic commitment to attract, develop, advance and retain the most inclusive workforce possible, and create a culture where everyone can bring their full selves to work and reach their highest potential. It’s about helping one another — and our business — to move forward and succeed. Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe. Robust support for Flexible Working Arrangements Enhanced family-friendly leave benefits Named to the Diversity Best Practices Index Signatory to the UK Women in Finance Charter Learn more at axaxl.com/about-us/inclusion-and-diversity. AXA XL is an Equal Opportunity Employer. Total Rewards AXA XL’s Reward program is designed to take care of what matters most to you, covering the full picture of your health, wellbeing, lifestyle and financial security. It provides competitive compensation and personalized, inclusive benefits that evolve as you do. We’re committed to rewarding your contribution for the long term, so you can be your best self today and look forward to the future with confidence. Sustainability At AXA XL, Sustainability is integral to our business strategy. In an ever-changing world, AXA XL protects what matters most for our clients and communities. We know that sustainability is at the root of a more resilient future. Our 2023-26 Sustainability strategy, called “Roots of resilience”, focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations. Our Pillars Valuing nature: How we impact nature affects how nature impacts us. Resilient ecosystems - the foundation of a sustainable planet and society - are essential to our future. We’re committed to protecting and restoring nature - from mangrove forests to the bees in our backyard - by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans. Addressing climate change: The effects of a changing climate are far-reaching and significant. Unpredictable weather, increasing temperatures, and rising sea levels cause both social inequalities and environmental disruption. We're building a net zero strategy, developing insurance products and services, and mobilizing to advance thought leadership and investment in societal-led solutions. Integrating ESG: All companies have a role to play in building a more resilient future. Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business. We’re training our colleagues, engaging our external partners, and evolving our sustainability governance and reporting. AXA Hearts in Action: We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XL’s “Hearts in Action” programs. These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day - the Global Day of Giving. For more information, please see axaxl.com/sustainability. Show more Show less

Description As a Business Partnering leader you are expected to: Partner with business teams to support product/s launch and enable business expansions as a core team member representing Finance Operations. Participate in developing long range plans with business. Maintain exceptional relationship with business stakeholders, and identify and resolve key business issues impacting finance operations ability to provide optimal customer experience Work with various technology teams to innovate, identify, and develop long term scalable technology solutions to support business growth. Work with business groups to understand business model & different finance processes, and be a strong voice of controllership and compliance to Finance Business Services interconnected process owners. Build processes, define procedures and policies with strong focus on Controllership and Compliance. Identify and deliver improvements to free cash flow and operating margins through improvement in downstream results by eliminating upstream inefficiencies and defects. Liaise with Tax, Legal and Accounting teams to understand their requirements and incorporate them in Business Requirement document (BRD) while engaging with technology teams to translate business requirements into configurable design specs. Basic Qualifications a) Post-graduate, CA, CPA, CWA or MBA or Foreign equivalent qualification - e.g. CPA, CIMA, ACCA with 8+ years of post-qualification experience in Shared Services in Accounts Receivable or Accounts Payable domain b) Strong Customer focus (both Internal / External) c) Strong interpersonal skills — including written and oral communication skills d) A work ethic based on a strong desire to exceed expectations Preferred Qualifications a) Experience in managing GST/VAT Compliance support function (e.g. input credit reconciliation, filing GST/VAT returns) in different geos like APAC, EMEA or US b) Expertise in Six Sigma defect reduction techniques (DMAIC etc.) c) Experience in implementation of SOX 404 or performing internal control reviews d) Understanding of Financial systems and accounting workflow e) Retail/ E-Commerce industry experience Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Company - ADCI - Karnataka Job ID: A2850719 Show more Show less

Lead Sourcing Specialist -Supplier Quality Assurance Would leading the Supplier Quality Assurance for an innovative energy technology company excite you? Are you passionate about delivering quality through meeting standards and procedures? Join our India Sourcing Quality Team Our Engineering and Supply Chain team select suppliers through qualification processes and provides improvements utilizing supplier scorecards. Own supplier audits, ensuring compliance, and advise improvement plans where needed. Be a part of team who will work on development of sustainable supply chain from India region. Partner with the best As a Lead Supplier Quality Engineer, you’ll drive quality for assigned suppliers, including quality plan implementation. Select suppliers through qualification processes. Own supplier results, drive improvements utilizing supplier scorecards. Own supplier audits, ensuring compliance, and driving improvement plans where needed. Positions requiring thorough understanding and application of approaches, theories, methodologies and application in a concrete organizational context. As a Lead Sourcing Specialist -Supplier Quality Assurance, you will be responsible for: Performing “Supplier Quality Assurance” for Machining category aligned with the India Regional growth. Performing Supplier Quality Performance improvement for Machining category from FPQ’s till execution of serial production orders. Managing onboarding of new supplier, recommends improvements utilizing Supplier Scorecards and ensuring supplier compliance. Using Quality tools to identify the risk and define effective mitigation plan to flawless execution. Leading robust root cause analysis & Using DMAIC methodology / APOLLO RCA to identify & eliminate. Conducting audits (Process, Product, Quality systems, SSRP/Compliance, 'Eyes always Open'). Acting an Expert for Quality, Manufacturing, Engineering organizations to improve Quality and Manufacturing processes at supplier end. Mentoring the Suppliers to deliver the products on time with full compliance. Being responsible for key metrics defined for Quality, Delivery, Cost of Quality, RCA effectiveness. Developing positive relationships with all stakeholders to manage and implement Engineering changes, New Product Introductions (NPIs). Fuel your passion. To be successful in this role you will: Have a graduate in Mechanical engineering with 8+ years’ experience in Quality, Manufacturing, Vendor functions. Have an ability to travel locally and internationally and demonstrate good EHS background, familiar with India Environmental, health, and safety law and regulations. Be an expert in International Standards & Regulatory Requirements with specifications (ASTM, PED, IEC, ANSI, CE, CSA, UL,DIN) Have a sound understanding of Machining processes, special processes, castings, Forgings processes/materials. Have an ability in understanding drawings, Geometrical Dimensioning and Tolerancing (GD&T), manufacturing process plan (MPP) for machining process steps, conducting FMEA’s. Have an excellent written and verbal communication skills. Have a Green Belt, Black belt (Preferred) Have an ability to understand and establish appropriate inspection/measurement system based on the technical specification and functional characteristics. Have good project management skills to handle multiple projects, good collaboration skills to connect with internal & external customers, good decision-making skills to various project issues/challenges, good at multi-tasking to meet business expectations. Work in a way that works for you We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns: Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive Working with us Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other. Working for you Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect: Contemporary work-life balance policies and wellbeing activities Comprehensive private medical care options Safety net of life insurance and disability programs Tailored financial programs Additional elected or voluntary benefits About Us: We are an energy technology company that provides solutions to energy and industrial customers worldwide. Built on a century of experience and conducting business in over 120 countries, our innovative technologies and services are taking energy forward – making it safer, cleaner and more efficient for people and the planet. Join Us: Are you seeking an opportunity to make a real difference in a company that values innovation and progress? Join us and become part of a team of people who will challenge and inspire you! Let’s come together and take energy forward. Baker Hughes Company is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. R142705 Show more Show less

Key Skills: Strong leadership and team management abilities. Excellent problem-solving and analytical skills. In-depth understanding of quality assurance methodologies and tools. Exceptional communication and interpersonal skills. Proficient in using quality management software and tools. Key Qualifications: Education: Bachelors or Masters degree in Financial Management, Engineering, or a related field. Experience: Proven experience as a Quality Manager or in a similar role, with a strong track record of implementing quality improvement initiatives. Certifications: Six Sigma certifications (LSSGB / LSSBB) or other related quality management qualifications are preferred.

Have good experience in developing SOPs, SIPOC, FMEA & Process flow mapping, Able to Identify, drive and complete Process, Quality and Efficiency Improvements/Projects, Manages & meet deadlines on assigned operational and adhoc activities and serves as a backup, He/she needs to take up the ownership of cross training the fellow team member's activities and creating backups, S/He is the primary contact for resolving any process issues and providing support on Audits, S/He Also plays a pivotal role in providing any data support to the Lead/Manager along with taking training sessions for the new team members, Performs the assigned set of activities on a Daily/Weekly/Monthly basis,

Description The Australian Fulfilment by Amazon (FBA) team is seeking a highly motivated, data-driven Program Manager to drive improvements for Seller Experience. A successful Program Manager must have strong analytical abilities, relationship building and communication skills, an ability to work under tight deadlines, a track record of delivering results and be an independent self-starter. This role will be instrumental in improving operational efficiency, reducing costs, and enhancing seller satisfaction across the FBA network. The role is located in Bengaluru, India (together with other teammates that support the Australia marketplace) and reports into the head of FBA Seller Experience in Australia. Strong SQL skills at a Business Analyst level are a prerequisite for the role. Key job responsibilities Drive end-to-end program management of FBA Seller Experience Partner with cross-functional teams including Seller Support, Operations, Tech, Product, and Account Management to drive process improvements Audit and hold other internal teams accountable through metrics, meetings, processes (e.g. SOPs or automation) and effectively communicate with key stakeholders. Analyze large datasets to identify trends, bottlenecks, and opportunities for process improvement Develop and track key metrics for Seller Experience Create and maintain dashboards for real-time monitoring of operational metrics Provide regular reporting and insights to leadership team in Australia Join meetings with AU stakeholders that could start as early as 5:30am IST Basic Qualifications 2+ years of program or project management experience Bachelor's degree or equivalent Preferred Qualifications Knowledge of Lean principles and DMAIC methodology Experience in MS Access and SQL Experience in requirement gathering and ability to write clear and detailed requirement document Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Company - ASSPL - Karnataka - B56 Job ID: A2989333 Show more Show less

Job Description Associate Process Manager Roles and responsibilities: Quality Consultant – Black Belt If you have a passion for learning and thrive on working with a diverse range of processes, if you possess a tenacious spirit and are driven to persevere until goals are achieved, and if you embrace engaging with people from all walks of life, then look no further – this opportunity is tailor-made for you. Who are we? eClerx provides business process management, automation and analytics services to a number of Fortune 2000 enterprises, including some of the world’s leading financial services, communications, retail, fashion, media & entertainment, manufacturing, travel & leisure, and technology companies ….read more about us on https://eclerx.com/ Whom are we looking for? We are seeking Quality consultants to provide support for our Customer Ops business and help them achieve their project goals. Joining our team will provide you with an excellent opportunity to enhance your expertise in Customer support processes A typical day in a Quality consultant’s role may look like: Collaborating with operations to identify potential project and process improvement opportunities, ranging from simple Excel-based solutions to advanced machine learning applications. Mentoring and leading projects, persistently driving them forward until significant progress is achieved. Providing support for Kaizen activities, fostering a culture of continuous improvement. Keeping senior stakeholders updated on project progress and outcomes. You Have Planning and organizing skills, Analytical ability, Attention to details, Decision-making, Good communication skills - verbal and written, Good interpersonal skills Strong domain knowledge Basic Understanding of LEAN Six Sigma methodologies like LEAN, DMAIC, DFSS And of course, since you will be presenting to senior management frequently so you should be good with excel & PowerPoint You Will Get Training certification on Lean Six Sigma methodologies Opportunity to work outside your current domain area Exposure to cutting-edge technologies like Artificial Intelligence, Machine Learning, and Robotic Process Automation (RPA). About Us At eClerx, we serve some of the largest global companies – 50 of the Fortune 500 clients. Our clients call upon us to solve their most complex problems, and deliver transformative insights. Across roles and levels, you get the opportunity to build expertise, challenge the status quo, think bolder, and help our clients seize value About The Team eClerx is a global leader in productized services, bringing together people, technology and domain expertise to amplify business results. Our mission is to set the benchmark for client service and success in our industry. Our vision is to be the innovation partner of choice for technology, data analytics and process management services. Since our inception in 2000, we've partnered with top companies across various industries, including financial services, telecommunications, retail, and high-tech. Our innovative solutions and domain expertise help businesses optimize operations, improve efficiency, and drive growth. With over 18,000 employees worldwide, eClerx is dedicated to delivering excellence through smart automation and data-driven insights. At eClerx, we believe in nurturing talent and providing hands-on experience. eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, per applicable law. Show more Show less

Job Description - Head Quality (RDT & RGU) The Head Quality is responsible for leading and ensuring end-to-end quality of parts, processes, and suppliers across the organization with the addition of critical new projects and increasing customer and supplier quality challenges, a dedicated quality function is essential. This role will focus on Supplier Quality, Inhouse Quality, Customer Quality & Warranty Handling, and Quality Excellence, ensuring quality is embedded from the start of each project and continuously improved thereafter. Key Responsibilities: Strategy & Leadership: Establish and maintain the Quality Management System (QMS). Develop and execute the Quality Strategy aligned with business and project goals. Promote a strong Quality Culture throughout the organization. Project Involvement Ensure quality from the early phases of projects like Regio and Pare. Define project-specific Quality Plans and participate in project reviews. Supplier Quality Management Lead supplier audits, qualification, and performance monitoring. Drive Supplier Corrective Action Requests (SCARs) and follow-up. Collaborate closely with procurement to mitigate supplier risks. In-house Production Quality Monitor in-process and final product quality through real-time defect detection. Drive improvements through root cause analysis (8D, 5 Why). Establish best practices and standards across production. Customer Quality and Warranty Management Manage customer complaints and implement robust corrective actions. Analyse warranty claims and lead preventive action programs. Operational Excellence & Continuous Improvement Participate in and support Lean, Six Sigma and Operational Excellence initiatives. Facilitate quality improvement projects to lower costs, reduce risks, and enhance product reliability. Knowledge: Quality Systems - ISO 9001, IATF 16949 (preferred) Supplier Management - Supplier audits, quality scorecards Manufacturing Processes - Assembly, fabrication, machining processes Problem-solving - 8D, 5 Why, FMEA, Root Cause Analysis Lean Six Sigma - Application of Lean tools (Kaizen, DMAIC) Risk Assessment - Risk-based thinking and preventive action planning Data Analytics - Understanding of quality KPIs and dashboards Project Quality Management Involvement in New Product Introduction (NPI) projects. Customer Complaint Management Strong background handling external and internal quality concerns. System Knowledge Familiarity with ERP/QMS systems, quality dashboards. Skills & Behavioural Competencies: Leadership - Strong team leadership and cross-functional collaboration skills. Analytical Thinking - Ability to analyse data and drive decision-making based on facts. Communication - Clear communication with suppliers, customers, and internal teams. Problem-Solving - Structured and hands-on approach to resolving quality issues. Proactiveness- Early risk identification and preventive action focus. Customer Focus - Strong commitment to customer satisfaction and continuous improvement. Adaptability - Ability to thrive in a fast-paced, project-driven environment. Health and Safety awareness for a Manufacturing environment: Participate in Planned workplace inspections, Risk Assessment, near miss reporting, accident investigations. Encouraging the safe behavior of their peers. Undertaking periodic training in safe work practices, system requirements to operating colleagues and, where necessary, re-training. Education Qualification Educational: B. Tech - Mechanical. Required 15 years minimum in Quality Management, Supplier Quality in a Manufacturing Setup of Mining Equipment & Consumables, Auto & Engineering Industry. Preferably 5 years of relevant experience in managerial capacity. Epiroc is a global productivity partner for mining and construction customers, and accelerates the transformation toward a sustainable society. With ground-breaking technology, Epiroc develops and provides innovative and safe equipment, such as drill rigs, rock excavation and construction equipment and tools for surface and underground applications. The company also offers world-class service and other aftermarket support as well as solutions for automation, digitalization and electrification. Epiroc is based in Stockholm, Sweden, had revenues of more than SEK 60 billion in 2023, and has around 18 200 passionate employees supporting and collaborating with customers in around 150 countries. Learn more at www.epiroc.com. Show more Show less

About The Role As the Trainer/Quality Analyst - Assistant Manager for our call centre (Outsource Partner) handling the travel process, you will be responsible for ensuring the delivery of high-quality training programs and maintaining excellence in customer service through effective quality assurance measures. You will play a key role in equipping our agents with the necessary skills and knowledge to deliver exceptional service while also continuously monitoring and improving service quality Core Responsibilities Conduct New Hire Training Batches Conduct Refresher Training Batches Creation of Process Documents Update Process Manuals Sending Process updates to the operations floor and vendor partners Conducting Fortnightly Online Assessments Call Analysis – Detractor, Passive & Promoter Taking Calls for Process improvement Maintaining Training MIS Participating in Weekly Call Calibrations with Partners Ensure quality based intervention. Ensure that Process quality and training is delivered effectively in the stipulated timelines. Evaluate process quality and take corrective actions which should be tangible. Evaluate effectiveness of T & D interventions Provide crisp and specific feedback to Front Line Recruitment Teams on quality of new hires. Design and develop Quality framework. Ensure uniform quality of training being delivered by all training teams in line with process requirement. Interact and streamline channels of communications with other Functions. Facilitate and identify potential areas for improvement; lead improvement Projects using the DMAIC Method. Manage a team of trainers and quality analysts. Responsible for coordinating with multiple functions to establish processes and cost-saving metrics like CPB. Candidates should demonstrate proficiency in soft skills training, but not limited to effective communication, conflict resolution, and team building. Self-Management Responsibilities Maintain a decent and clear communication between the team and Partner Ensure Positive Outcome with every Interaction. Should be Organized and Confident within the Team and with Partner. Maintain integrity and hygiene with all customer and internal interactions. Minimum Qualifications Graduate / Diploma (10 + 2 + 3 / 10 + 3) Professional Certifications IATA Preferred though not mandatory. Lean Six Sigma Yellow or Green Belt Training / Certification from reputed organization / institute will be an added advantage. ADDIE Training model will be an added advantage. Language Skills Ascentify B2 High English skill. Spoken Hindi (neutral accent) Years Of Experience A minimum of 2 to 4 years of experience in an Inbound Customer Service environment. Travel BPO preferred Show more Show less

Description Amazon has built a reputation for excellence, consistently ranked among the most customer-centric and trusted companies. At the Process Excellence Organization, we are committed to delivering a seamless experience to our internal customers through LLM, GenAI, data-driven solutions and process automation. We are seeking a Process Excellence Expert to lead strategic process excellence initiatives, drive automation initiatives, and leverage analytics to enhance operational efficiency. This role will work with multiple departments, including but not limited to MHLS, DLS, Departures, and CTK. This role requires close collaboration with cross-functional teams—including Technology & Product, HR, Operations, and Business—to lead high-impact projects. The ideal candidate is a tech-savvy problem solver with a passion for Lean methodologies, automation, and analytics to eliminate inefficiencies and scale processes Key job responsibilities Identify and drive process automation, GenAI/Agentic AI, ML solutions, and analytics-based improvement opportunities for service operations across geographies to enhance customer experience & optimize cost. Work closely with Product & Tech partners to share crucial insights, prioritize initiatives, influence roadmaps, and drive efficiency. Develop and implement data-driven models (descriptive and inferential) to generate insights for leadership decision-making while ensuring end-to-end ownership of deliverables. Design, optimize & partner with Business Intelligence (BI) solutions, improving visibility into operational metrics. Lead Lean Six Sigma initiatives to enhance efficiency and eliminate waste. Identify automation opportunities and oversee their end-to-end execution. Develop frameworks to collect, analyze, and prioritize feedback from operations teams for high-impact initiatives. Drive project lifecycle execution using structured methodologies such as DMAIC (Define, Measure, Analyze, Improve, Control). Establish mechanisms to measure pre- and post-project performance, ensuring long-term sustainability. Manage global stakeholder engagement across multiple business functions, ensuring seamless execution and adoption. Deliver strategic documentation and reports to senior leadership, providing clear insights and recommendations. Influence key business decisions through quantitative and qualitative data analysis. Handle ambiguity with structured problem-solving and scalable solutions. Basic Qualifications Proficient in Lean Six Sigma, process automation, and data analytics. MBA from a globally reputed institute with 2+ years of post-MBA experience. Lean Six Sigma Green Belt certification. Proven track record of managing cross-functional stakeholders across global teams. Expertise in process improvement methodologies (Kaizen, Lean, etc.). Strong ability to influence without direct authority. Excellent communication and leadership skills for engaging stakeholders at all levels. Ability to develop structured frameworks and scalable processes for consistent results. Preferred Qualifications Background in Statistics, Engineering, or Business Analytics. Proficiency in SQL for data extraction and analysis. Experience with data analytics/visualization tools (Power BI, Tableau, Python, VBA, QuickSight). Six Sigma Black Belt or PMP certification is a plus. Familiarity with HR software such as ADB, Kronos, or other workforce management tools. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Company - Amazon Dev Center India - Hyderabad Job ID: A2984176 Show more Show less

Description ATS Control Tower At Amazon we believe that every day is still day one. A day to take the first step and a day to look forward to new challenges. And today is that day for you. It's your day to be part of something great. A day to make your ideas come to life and your day to join a company that redefines itself every day. That's the energy and passion behind Amazon. ATS Control Tower Overview CT is the central control center for Transportation Execution across the Amazon's European Transportation Middle Mile network, supporting both domestic and inter-country transportation movements for European geographies. Control Tower Team is the central owner to manage the sort center capacities in ATROPS and operates with a vision to provide uninterrupted sort center flows by managing the virtual capacities, tracking inbound flows and reacting to network disruptions that impact the Sort Center Flow. CT team plays a critical role in ensuring the smooth functioning of Amazon's European transportation network and thereby has direct impact on Amazon's ability to serve customers on time. Purview of a Program Manager As a program manager in the supply chain management department with reporting function, your role encompasses strategic planning, project management, and process improvement initiatives aimed at optimizing supply chain operations in alignment with organizational objectives, while also monitoring performance metrics and analyzing data to drive continuous improvement. Mitigating risks, ensuring compliance, and fostering cross-functional collaboration are paramount, as is providing leadership and direction to the supply chain team to maintain a high-performance culture focused on efficiency and innovation. Key job responsibilities On-going generation and creation of reporting. Analyzing data to outline any reasons for under/over performance and take actions to improve performance. Support the delivery of productivity targets for all KPI's Ensure accurate recording and reporting of metrics. Performing updates and acting as an SME on workflow tools. Work closely with leadership to identify “hot spots” and take appropriate actions to minimize any impacts. Communicate and interact effectively with operations and support functions to provide internal customers with information/data needs in a timely manner. Evaluate and implement opportunities for improving workflow processes and automation of processes. (Using Excel VBA or in any other tool) Raise awareness to any areas for development or recognition. Maintain accurate local workforce management data. Convert all excel reporting to tool (Power BI, Quick sight, SQL, Tableau etc). A day in the life Typically begins the day by reviewing and analyzing data to track key performance indicators and identify trends. They collaborate with various departments to gather information and ensure accurate reporting, while also preparing and presenting reports to stakeholders to inform decision-making processes. Additionally, they may oversee the development and implementation of reporting systems and processes to streamline operations and improve efficiency. Basic Qualifications 2+ years of program or project management experience Bachelor's degree or equivalent Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.) Knowledge of SQL Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays Preferred Qualifications Knowledge of Lean principles and DMAIC methodology Experience in MS Access and SQL Experience in requirement gathering and ability to write clear and detailed requirement document Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Company - ADCI HYD 16 SEZ Job ID: A2944795 Show more Show less

- 2+ years of program or project management experience - Bachelor's degree or equivalent - Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.) Linehaul is part of the middle mile network that connects first Mile and Last mile through various mode of transport. Linehaul planning team ensures smooth day-to-day operations through effective planning while managing costs effectively. Intracity team specifically focuses on planning intracity trips for both short-term and long-term demand. What makes our work particularly challenging and exciting is the massive scale of vehicle operations, which drives the continuous push for automation solutions. The team is deeply motivated by the complex challenge of balancing network performance with cost efficiency, leading us to constantly innovate and simplify our processes. You'll be joining a collaborative environment where we tackle complex logistics challenges while working closely with various operational teams and stakeholders. Key job responsibilities Individual will be driving initiatives to manage cost while ensuring performance for the intracity trucking network. Ensure weekly planning of trucks for intracity network to maintain cost and performance Support automation initiatives to manage large-scale vehicle fleet operations Improve cost metrics through increasing planning accuracy while ensuring network performance Collaborate with cross-functional teams to implement planning solutions Knowledge of Lean principles and DMAIC methodology Experience in requirement gathering and ability to write clear and detailed requirement document Bachelor's degree in supply chain, business, engineering, finance or related technical or quantitative field Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Description In environment of rapid growth and increasing complexity. The Program Manager will drive improvements to the reporting tools, methods, and processes utilized by the team to increase the availability and granularity of actionable data to internal and external partners. The successful candidate must have very strong analytical skills and expert in excel. Knowledge of SQL and tools like R/Python would be an added advantage. He/she will be experienced at working with large data sets and the technical tools needed to work with them. He/she will have superb communication and customer-relationship skills, outstanding analytic insight, and be a passionate advocate of operations team to other stakeholders. He/she will drive towards simple, scalable solutions to difficult problems, have excellent project-management skills, and be able to communicate complex analytical results, both written and verbally, in a clear and easy-to-understand way. What are we really looking for? You should be very analytical and be able to justify your decisions and approaches with data You should be able to deal with a high degree of ambiguity You should be able to take a complex problem and break it down to smaller digestible chunks You should be able to define a logical and step by step approach to achieving assigned goals You should be comfortable with processes and process design/analysis You should have the ability to influence without authority and do so by using data and facts You should be able to deal with varied stakeholders and earn their trust You are mature and able to function independently with limited guidance Languages proficiency (mandatory) – English. Key job responsibilities The incumbent will own the following - They will be responsible for working with supply chain execution, transportation, FC, carriers and other Amazon teams to identify pain points and scope out large high impact projects They will be responsible for driving cost benefit analysis and go/no-go decisions on various initiatives Once a go decision is made, the program manager will work to evolve a plan and timeline for execution. The program manager will develop a roadmap and metrics to measure progress of the initiative they own. They will also own writing reports that detail the progress to leadership on a frequent basis They will liaise across functions to drive their project and help clear issues and bottlenecks. They will work with technology teams to scope out and drive any tech changes that are needed Key job responsibilities We are looking for an experienced Program Manager to coordinate and lead efforts across operations, multiple technology and program teams. We're looking for a hands-on and motivated self-starter who's passionate about using data to help us measure every area of the business, drive efficiencies, optimizations and influence decision-making. A Program Manager is expected to have deep functional knowledge, ability to design new program frameworks/processes and running defect reduction programs. He should be proficient, in identifying the input and output metric to gauge the success of a program. In this role, he will work with business and operations team to analyze historic results, challenge status quo and make business recommendations to senior management based on those analyses – all in an environment of rapid growth and increasing complexity. The Program Manager will drive improvements to the reporting tools, methods, and processes utilized by the team to increase the availability and granularity of actionable data to internal and external partners. The successful candidate must have very strong analytical skills and expert in excel. Knowledge of SQL and tools like R/Python would be an added advantage. He/she will be experienced at working with large data sets and the technical tools needed to work with them. He/she will have superb communication and customer-relationship skills, outstanding analytic insight, and be a passionate advocate of operations team to other stakeholders. He/she will drive towards simple, scalable solutions to difficult problems, have excellent project-management skills, and be able to communicate complex analytical results, both written and verbally, in a clear and easy-to-understand way. Basic Qualifications 2+ years of program or project management experience Preferred Qualifications Knowledge of Lean principles and DMAIC methodology Experience in MS Access and SQL Experience in requirement gathering and ability to write clear and detailed requirement document Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Company - ASSPL - Telangana - D82 Job ID: A2823406 Show more Show less

Job Description The candidate must possess in-depth functional knowledge of the process area and apply it to operational scenarios to provide effective solutions. The candidate must be able to identify discrepancies and propose optimal solutions by using a logical, systematic, and sequential methodology. It is vital to be open-minded towards inputs and views from team members and to effectively lead, control, and motivate groups towards company objects. Additionally, the candidate must be self-directed, proactive, and seize every opportunity to meet internal and external customer needs and achieve customer satisfaction by effectively auditing processes, implementing best practices and process improvements, and utilizing the frameworks and tools available. Goals and thoughts must be clearly and concisely articulated and conveyed, verbally and in writing, to clients, colleagues, subordinates, and supervisors. Associate Process Manager Roles And Responsibilities Create effective Powerpoint presentations Be able to lead / present in client discussions on Projects Drive process excellence across assigned projects Lead and mentor projects from ideation to implementation, leveraging solutions ranging from Excel to machine learning. Champion continuous improvement through Kaizen events. Communicate effectively with senior stakeholders, providing regular project updates. Conduct process audits and implement risk management strategies. Technical And Functional Skills Bachelor’s Degree with 3+ years of experience in understanding & implementation of LEAN Six Sigma methodologies like DMAIC, DMADV (Six sigma green belt certified) Excellent Communication & Presentation Skills (written & verbal) Excellent with creating Powerpoint presentations Understanding of risk management and quality tools (FMEA, Fishbone, 7 QC Tools, MP tools) Strong interpersonal skills and a collaborative mindset Proficiency in Microsoft Excel About The Team eClerx is a global leader in productized services, bringing together people, technology and domain expertise to amplify business results. Our mission is to set the benchmark for client service and success in our industry. Our vision is to be the innovation partner of choice for technology, data analytics and process management services. Since our inception in 2000, we've partnered with top companies across various industries, including financial services, telecommunications, retail, and high-tech. Our innovative solutions and domain expertise help businesses optimize operations, improve efficiency, and drive growth. With over 18,000 employees worldwide, eClerx is dedicated to delivering excellence through smart automation and data-driven insights. At eClerx, we believe in nurturing talent and providing hands-on experience. eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, per applicable law. Show more Show less

Share this job Business Information Hitachi Energy is currently looking for an Incoming Quality engineer for the High Voltage Business to join their team in Maneja, Vadodara , India. This team seeks a skilled and motivated individual. Hitachi Energy is a leader in high-voltage technology, offering a wide range of high-voltage products up to 1,200-kilovolt (kV) helping enhance the safety, reliability and efficiency of power networks while minimizing environmental impact. Our technology leadership continues to facilitate innovations in power transmission, enabling smart grids and enhancing eco-efficiency. Hitachi Energy’s EconiQ™ high-voltage portfolio eliminates SF6 with reliable and scalable solutions for the lowest carbon footprint. The EconiQ line has achieved two world’s first – the replacement of SF6 in existing high-voltage equipment called EconiQ retrofill and the breakthrough SF6-free 420 kV circuit-breaker. Hitachi Energy has placed sustainability at the heart of its Purpose and is advancing a sustainable energy future for all. The ideal candidate must enjoy working in a dynamic, fast-paced business environment. He or she must be flexible to accommodate business requirements and experience in working with diverse groups and cultures. The ability to multitask & delivers within timelines is essential. The candidate will have excellent communications skills. Mission Statement Conduct thorough material inspections in accordance with approved drawings, technical specifications, and review test certificates. Prepare and maintain comprehensive documentation related to quality, including inspection reports, calibration reports, NCR (Non-Conformance Reports), rejection data, QAP, and work instructions. Perform Incoming Inspection of NPD part and provide the feedback to SQ &SCM. Develop checking fixtures, templates, and gauges to streamline the inspection process for parts. Ensured quality clearance through SAP (QM Module), improving efficiency and consistency in product quality. Conduct root cause analysis of non-conformance using problem reports and tools such as 4Q, DMAIC, 7QC, and 8D. Preparing necessary IIPs (incoming inspection plan), checklist and CTQ (Critical to Quality) parameters to ensure best quality of material from supplier. Training quality third party employees in basic quality test routines to ensure quality process are followed as per standard. Ensuring all quality tools and instruments are timely calibrated. Performing first article inspection (first out turn sample inspection) for new development. Regular Quality Observation Tour (QOT) and drive improvement actions. Regularly monitor production FPY data, identify repetitive failure modes and drive improvement actions. Review and monitor manufacturing non-conformance, deploy right problem-solving tool to drive improvement action. Ensure sustainable solution. Outgoing inspection. Your Responsibilities Perform routine Inspection of the raw material in IQC and participate in routine GEMBA for Daily Management. Ensure product meets all required specifications before final packing in line with check points. Identify gaps and improve upon the same. Share findings within team/s to drive improvement. Ensure no product is delivered with open non-conformance. REIWA learnt data base and improvement project. Built lessons learnt data base and share within teams. Digital initiatives. DPS (Digital Passport system) : Ensure effective implementation of DPS for each product. Each product going leaving factory must have DPS tag and Q-card filled in. REIWA : Deploy SAP S4 Hana Q-module for unit and ensure all manufacturing data (i.e., NCR / FPY / etc.) are maintained. Quality tools. Ensure effective use of SNCRP (i.e., customer and supplier NCR) tools. Ensure monthly Q-data are uploaded in RELEX tool. Internal and external audit. ISO : 9001 – 2015. Living Hitachi Energy’s core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business. Your Background Qualification Diploma or B.Tech Mechanical. experience for the role 5 to 6 years. Must have & required skillset can be mentioned. Proficiency in both spoken & written English language is required Apply now Location Maneja, Gujarat, India Job type Full time Experience Entry Level Job function Quality Management Contract Regular Publication date 2024-12-31 Reference number R0071846 Show more Show less

Company Overview: Chargeback Gurus helps businesses protect and recover revenue by providing innovative chargeback management solutions, AI analytics, and insights powered by our proprietary FPRONE platform. By understanding our clients needs and fully aligning with their goals, we help clients reduce chargebacks and increase recovery rates to maximize revenue. Our technology solutions use powerful AI insights, data science and advanced analytics combined with deep industry expertiseto deliver hundreds of millions of dollars in recovered revenue to our clients. For more information, visit www.chargebackgurus.com . Role Brief: We are seeking a results-driven and forward-thinking Associate Director Business Process Improvement (BPI) to lead transformation initiatives focused on process reengineering, automation, and operational excellence. This role demands a dynamic individual with strong problem-solving skills, analytical rigor, and the ability to drive process improvement initiatives across diverse teams. The ideal candidate will have a track record in business process improvement, operational strategy, project execution, solution design, and product/process alignment. The role requires someone who can think independently, identify improvement opportunities, and translate complex challenges into scalable, data-backed solutions. Key Responsibilities: 1. Process Reengineering & Excellence Lead and deliver large-scale process transformation initiatives using Lean Six Sigma, DMAIC, and Kaizen methodologies. Perform detailed as-is/to-be process mapping using BPM tools to model, simulate, and optimize process flows. Conduct time-motion studies, activity-based costing (ABC), FMEA (Failure Mode and Effects Analysis), value stream mapping, and root cause analysis (RCA) to identify inefficiencies. Develop business cases for change initiatives, including cost-benefit analysis, effort estimates, and implementation roadmaps. Design standard operating procedures (SOPs), RACI matrices, and governance models to ensure accountability and consistency across teams. Drive initiatives to reduce Average Handling Time (AHT), improve process accuracy, and optimize resource utilization. Standardize and document processes across global teams with a focus on compliance, scalability, and automation. Promote a culture of continuous improvement and operational excellence through regular audits, benchmarking, and feedback loops. 2. Automation & Efficiency Enablement Identify automation opportunities across workflows using different tools, low-code platforms (e.g., Power Automate, Appian), and custom APIs. Understand and work with product, engineering, and IT teams on automation architecture and integration strategies. Oversee the development of BRDs and FRDs, ensuring alignment with automation best practices and operational needs. Deploy automation solutions with robust exception handling, real-time monitoring, and audit trail maintenance. Track and report on automation KPIs, including cycle time reduction, cost savings, efficiency gains, and error rate improvements. Explore and recommend intelligent automation opportunities leveraging AI/ML, OCR, NLP, and predictive analytics. 3. Program & Project Leadership Manage complex, cross-functional projects end-to-end, from ideation through implementation. Define scope, develop project plans, allocate resources, mitigate risks, and track success against KPIs. Drive high-quality, on-time, and within-budget project delivery. Own transition frameworks for new client onboarding and project offboarding. 4. Data Analytics & Insights Perform advanced analysis on operational metrics, win rates, bottlenecks, and cost structures. Design and manage real-time reporting dashboards (Power BI) to support leadership decision-making. Translate analytical insights into actionable strategies that drive process enhancements and efficiency gains. 5. Research & Industry Intelligence Conduct competitive benchmarking, market trend analysis, and best practices research. Participate in industry forums, webinars, and advisory groups to stay current on emerging practices and technologies. Provide thought leadership and strategic recommendations based on research insights. 6. Stakeholder & Change Management Act as a strategic advisor and partner to leadership, presenting data-driven recommendations. Lead change management efforts including stakeholder engagement, training initiatives, and communications. Visualize and articulate complex ideas and process designs effectively to diverse audiences. 7. Compliance, Risk & Audit Support Ensure all BPI initiatives align with regulatory frameworks (GDPR, SOC, PCI) and organizational policies. Identify and proactively mitigate operational risks through control validation and process safeguards. 8. Performance Reporting & MIS Oversight Work with MIS and analytics teams to deliver accurate, insightful, and action-oriented reporting. Develop operational KPIs, dashboards, and trackers that measure and drive performance improvements. Ensure consistent P&V (Performance & Vulnerability) reporting for critical client engagements. Required Qualifications Bachelors degree in Business, Operations, Engineering, Computer Science, or Analytics (MBA preferred). 1518 years of experience in process improvement, operational strategy, or analytics roles. Six Sigma (Black Belt), PMP, Agile, or RPA certifications preferred. Expertise in process modeling, automation enablement, and efficiency improvement. Proficient with Jira, Confluence, Power BI, Tableau, UiPath, and related platforms. Advanced problem-solving skills with the ability to independently lead initiatives with minimal supervision. Excellent analytical, documentation, and communication skills. Preferred Attributes Experience in fast-paced fintech, SaaS, or B2B product-led organizations. Proven experience in building scalable processes that drive operational excellence. Strong leadership presence with the ability to influence cross-functional and executive stakeholders. Familiarity with product lifecycle, agile delivery best practices Strong leadership presence with ability to influence across organizational levels. Familiarity with agile delivery, continuous improvement programs, and digital transformation initiatives. Ability to lead multiple large-scale initiatives with limited supervision This is a high-impact leadership role offering significant influence on enterprise operations. If you're passionate about building systems that scale, driving transformation through data and design, and elevating operational standards, this opportunity is for you.

• Should have exposure on overall wind turbine components and along with expertise in stakeholder management. • Apply DMAIC principles for providing a solution to a particular Alarm • Contribute to knowledge sharing and continuous lessons learned. • Ensure quality of your own deliverables, within time and cost targets • Perform solution verification on the field. • Contribute to cost reduction and improve quality through standardization, modularization, and process efficiency improvements. • Ensure cross functional collaboration with relevant interface owners throughout the value chain. • Knowledge of SQL query to fetch overall failure respective to alarm will be an added advantage Qualifications: • Master’s / Bachelor’s in mechanical engineering / Structural Engineering / Aerospace/ similar fields • Minimum 5+ years of relevant experience in Engineering Process relevant to NPD, Quality Control • Exposure on (ECM), CAD (CREO) & PDM (PDM Link) Competencies: • Six sigma certification is mandatory • Expertise and hands on experience in DMAIC, RCA techniques (Fishbone, 5Y) and CIM (continuous improvement). • Proficiency in technical parameters such as pressure, temperature, grid power, flow rate, and lubrication, along with expertise in Root Cause Analysis (RCA) techniques and strong analytical skills. • Understand technical documents such as Functional Diagram, Purchase & Supplier Specification and schematic diagram • Knowledge and familiar with Work Instruction document. • Hands-on experience in Product design methodologies – DFMEA • Efficiently communicate with the Tech Lead, Project Managers & all other stakeholders (Service team, Design team, supplier) EXPERTISE AND QUALIFICATIONS in DMAIC, RCA techniques (Fishbone, 5Y) and CIM (continuous improvement)., DFMEA

About The Role Associate Process Manager Roles and responsibilities: Create effective Powerpoint presentations Be able to lead / present in client discussions on Projects Drive process excellence across assigned projects Lead and mentor projects from ideation to implementation, leveraging solutions ranging from Excel to machine learning. Champion continuous improvement through Kaizen events. Communicate effectively with senior stakeholders, providing regular project updates. Conduct process audits and implement risk management strategies. Technical and Functional Skills: Bachelor’s Degree with 3+ years of experience in understanding & implementation of LEAN Six Sigma methodologies like DMAIC, DMADV (Six sigma green belt certified) Excellent Communication & Presentation Skills (written & verbal) Excellent with creating Powerpoint presentations Understanding of risk management and quality tools (FMEA, Fishbone, 7 QC Tools, MP tools) Strong interpersonal skills and a collaborative mindset Proficiency in Microsoft Excel About the Team eClerx is a global leader in productized services, bringing together people, technology and domain expertise to amplify business results. Our mission is to set the benchmark for client service and success in our industry. Our vision is to be the innovation partner of choice for technology, data analytics and process management services. Since our inception in 2000, we've partnered with top companies across various industries, including financial services, telecommunications, retail, and high-tech. Our innovative solutions and domain expertise help businesses optimize operations, improve efficiency, and drive growth. With over 18,000 employees worldwide, eClerx is dedicated to delivering excellence through smart automation and data-driven insights. At eClerx, we believe in nurturing talent and providing hands-on experience. eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, per applicable law.

About The Role Associate Process Manager Roles and responsibilities: Create effective Powerpoint presentations Be able to lead / present in client discussions on Projects Drive process excellence across assigned projects Lead and mentor projects from ideation to implementation, leveraging solutions ranging from Excel to machine learning. Champion continuous improvement through Kaizen events. Communicate effectively with senior stakeholders, providing regular project updates. Conduct process audits and implement risk management strategies. Technical and Functional Skills: Bachelor’s Degree with 3+ years of experience in understanding & implementation of LEAN Six Sigma methodologies like DMAIC, DMADV (Six sigma green belt certified) Excellent Communication & Presentation Skills (written & verbal) Excellent with creating Powerpoint presentations Understanding of risk management and quality tools (FMEA, Fishbone, 7 QC Tools, MP tools) Strong interpersonal skills and a collaborative mindset Proficiency in Microsoft Excel About the Team eClerx is a global leader in productized services, bringing together people, technology and domain expertise to amplify business results. Our mission is to set the benchmark for client service and success in our industry. Our vision is to be the innovation partner of choice for technology, data analytics and process management services. Since our inception in 2000, we've partnered with top companies across various industries, including financial services, telecommunications, retail, and high-tech. Our innovative solutions and domain expertise help businesses optimize operations, improve efficiency, and drive growth. With over 18,000 employees worldwide, eClerx is dedicated to delivering excellence through smart automation and data-driven insights. At eClerx, we believe in nurturing talent and providing hands-on experience. eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, per applicable law.

About The Role Associate Process Manager Roles and responsibilities: Create effective Powerpoint presentations Be able to lead / present in client discussions on Projects Drive process excellence across assigned projects Lead and mentor projects from ideation to implementation, leveraging solutions ranging from Excel to machine learning. Champion continuous improvement through Kaizen events. Communicate effectively with senior stakeholders, providing regular project updates. Conduct process audits and implement risk management strategies. Technical and Functional Skills: Bachelor’s Degree with 3+ years of experience in understanding & implementation of LEAN Six Sigma methodologies like DMAIC, DMADV (Six sigma green belt certified) Excellent Communication & Presentation Skills (written & verbal) Excellent with creating Powerpoint presentations Understanding of risk management and quality tools (FMEA, Fishbone, 7 QC Tools, MP tools) Strong interpersonal skills and a collaborative mindset Proficiency in Microsoft Excel About the Team eClerx is a global leader in productized services, bringing together people, technology and domain expertise to amplify business results. Our mission is to set the benchmark for client service and success in our industry. Our vision is to be the innovation partner of choice for technology, data analytics and process management services. Since our inception in 2000, we've partnered with top companies across various industries, including financial services, telecommunications, retail, and high-tech. Our innovative solutions and domain expertise help businesses optimize operations, improve efficiency, and drive growth. With over 18,000 employees worldwide, eClerx is dedicated to delivering excellence through smart automation and data-driven insights. At eClerx, we believe in nurturing talent and providing hands-on experience. eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, per applicable law.

About The Role Associate Process Manager Roles and responsibilities: Create effective Powerpoint presentations Be able to lead / present in client discussions on Projects Drive process excellence across assigned projects Lead and mentor projects from ideation to implementation, leveraging solutions ranging from Excel to machine learning. Champion continuous improvement through Kaizen events. Communicate effectively with senior stakeholders, providing regular project updates. Conduct process audits and implement risk management strategies. Technical and Functional Skills: Bachelor’s Degree with 3+ years of experience in understanding & implementation of LEAN Six Sigma methodologies like DMAIC, DMADV (Six sigma green belt certified) Excellent Communication & Presentation Skills (written & verbal) Excellent with creating Powerpoint presentations Understanding of risk management and quality tools (FMEA, Fishbone, 7 QC Tools, MP tools) Strong interpersonal skills and a collaborative mindset Proficiency in Microsoft Excel About the Team eClerx is a global leader in productized services, bringing together people, technology and domain expertise to amplify business results. Our mission is to set the benchmark for client service and success in our industry. Our vision is to be the innovation partner of choice for technology, data analytics and process management services. Since our inception in 2000, we've partnered with top companies across various industries, including financial services, telecommunications, retail, and high-tech. Our innovative solutions and domain expertise help businesses optimize operations, improve efficiency, and drive growth. With over 18,000 employees worldwide, eClerx is dedicated to delivering excellence through smart automation and data-driven insights. At eClerx, we believe in nurturing talent and providing hands-on experience. eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, per applicable law.